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If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. AREA CHIEF OF STAFF The pay range for this role (full-time) is $150,000 - $180,000 annually. This role is also eligible for variable pay based on production in all states except in Puerto Rico. The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose and function of the Area Chief of Staff is to lead, develop and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care.) The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe, effective, patient/client centered, timely, efficient and equitable care. ESSENTIAL RESPONSIBILITIES • Live and exemplify the Five Principles of Mars, Inc. within self and team., • Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors., • Own doctor engagement and retention by consistently assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can be successful., • Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers., • Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians by performing medical record reviews, veterinary quality assignments, audits and patient safety event reviews in their assigned hospitals., • Provide veterinary services. The amount of time spent in clinical role, seeing patients, will depend on various factors. These include the numbers of hospitals, number of direct reports, the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role, and this will be aligned upon a case-by-case basis in partnership with the DVQ. This role is 100% hospital based and considered a working manager role., • Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs., • Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations., • Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of high-quality medicine, a focus on preventive care, providing a great client experience, and partnership with the hospital team., • Deliver veterinary operations KPI's of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop, execute, and revise plans which achieve targeted KPI's through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes., • Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod., • Ensure compliance to Banfield's clinical essentials, government regulations and legislation, and veterinary industry standards through veterinary quality assessments, medical record reviews, audits, and patient safety event reviews. Hospital operations must meet all local, state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps., • Champion preventive care culture by communicating, demonstrating, and validating behaviors which drive optimum wellness plan growth and retention., • Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care., • Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals., • Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience., • Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care, performing complete diagnostic workups, developing thorough treatment plans, communicating home care instructions, and planning follow-up visits., • Other job duties as assigned. THE FIVE PRINCIPLES • Quality – The consumer is our boss, quality is our work, and value for money is our goal., • Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others., • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure., • Efficiency – We use resources to the full, waste nothing and do only what we can do best., • Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership • Plans and Aligns, • Drives Vision and Purpose, • Develops Talent, • Manages Conflict, • Financial Acumen, • Managers Complexity Functional • Attracts Top Talent, • Communicates Effectively, • Drives Results, • Ensures Accountability, • Functional/Technical Skills CAPABILITIES AND EXPERIENCE (CAN DO) • Ability to multi-task – Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration., • Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order., • Surgical skills – Proven ability to perform all basic surgeries, including use of all standard medical instruments and equipment., • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions., • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions. Commitment to continual learning., • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement., • Computer skills - Comfortably and confidently uses a computer and specialized software. ATTITUDES (WILL DO) • Initiative – Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand., • Integrity – Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment., • Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly shares relevant information with others., • Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned., • Independence – Able and willing to perform tasks and duties without supervision., • Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. SPECIAL WORKING CONDITIONS • Ability to work at a computer for long periods of time., • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job., • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently., • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables., • Requires sufficient ambulatory skills in order to perform duties while at hospital., • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds., • Requires good hand-eye coordination, finger-hand-arm dexterity with the ability to reach and grasp, and visual acuity to use a keyboard and operate necessary equipment., • The noise level in the work environment is moderately high., • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances., • Some travel required, to assist other area hospitals as well as for vendor visits and associate education., • Banfield policies and protocols are not intended to supersede the associate's legal responsibilities and medical judgment. In the event of a conflict, applicable laws and regulations will control. DEA: Candidate must obtain state-controlled substance and federal DEA license within 3 months of employment, unless otherwise required by the state in which working. USDA: Accredited by the USDA Animal and Plant Health Inspection Service, National Veterinary Accreditation Program within 3 months of employment. EXPERIENCE, EDUCATION AND/OR TRAINING • Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required., • Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals., • 3 years of experience in small animal medicine and surgery practice. BENEFITS Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets. Check out some of our “Meow-velous” benefits: • Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered., • Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.*, • Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession., • Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays.*, • Top-Tier Mental Health and Wellbeing Resources: Your mental health matters. Access our industry-leading resources, including free coaching and counseling sessions, to support your overall wellbeing and help you thrive.*, • Associate Life Insurance (company-paid) & Supplemental Life Insurance: Protect your loved ones with our company-paid Associate life insurance and have the option to purchase additional coverage for extra peace of mind., • Company-Paid Short- and Long-Term Disability: Feel secure knowing that if you face a temporary or long-term disability, you’ll have financial protection., • Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre-tax money. It's a smart way to manage your budget and take care of your needs., • Health Savings Account (HSA): Make the most of your healthcare dollars with a tax-advantaged HSA, allowing you to pay for medical expenses with pre-tax funds., • Paid Parental Leave: We support growing families with paid parental leave for both birth and adoption, giving you precious time to bond with your new family addition., • Continuing Education Allowance (for Eligible Positions): Banfield is committed to supporting the professional growth of our Associates. This allowance provides financial assistance to pursue continuing education opportunities.*, • Back-Up Child and Elder Care & Family Support Resources: When life's unpredictable moments arise, our backup care and family support benefits provide the help you need to keep things running smoothly.*, • Fertility and Family Building Support: We're here for you on your journey to parenthood, offer...

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Strategy, Platforms & Transformation team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within Strategy, Platforms & Transformation and plays a crucial role in driving the transformation to a next-generation Customer360 operating model. Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities programs within commercial operations. Strong management, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications for pharmaceutical sales and marketing, and the dynamics of the global healthcare environment is crucial. Reporting to the ED, Field CRM and Strategy, the Director, CRM Product Owner leads the strategy, development, and delivery of best practice CRM capabilities across the US CRM ecosystem. This hands-on role is central to transforming the way Novartis interacts with patients and customers by integrating process improvements, technology solutions, analytics, and user experience enhancements to deliver a world-class, customer-centric experiences. The Dir, CRM Product Owner partners closely with business and IT leadership to build a robust CRM foundation and activate transformation across the US commercial organization. Major Accountabilities • Create and steward the Product Vision, Roadmap, and Delivery: Define, communicate, and execute the vision and strategy for CRM capabilities/functions (e.g. Customer Engagement, Platform, Medical, etc.) ensuring alignment with business goals and stakeholder needs., • Drive CRM Product Innovation: Champion the adoption of advanced CRM technologies (including AI) and processes to optimize customer engagement and deliver actionable insights across the organization., • Gather CRM Requirements: Collect and interpret business needs, translating them into system and process improvements powered by technology, analytics, and best practices., • Deliver Product Management Excellence: Uphold high standards for product management delivery, disciplined execution, predictable and high-quality releases, and continuous improvement., • Transform Business Processes: Analyze current business processes and gaps, then design, implement, and scale improvements using data-driven and technology-enabled solutions., • Lead Cross-Functional Collaboration: Facilitate collaboration between senior business leaders and working teams, securing input, feedback, and alignment on CRM initiatives., • Ensure Governance & Compliance: Establish and enforce governance frameworks to guarantee all CRM initiatives meet regulatory, privacy, and compliance requirements., • Build and Develop High-Performing Teams: Recruit, mentor, and lead groups of Product Owners, managing dependencies and fostering a culture of innovation and continuous improvement., • Drive Change Enablement: Align stakeholders, identify risks, and remove barriers to ensure successful adoption and sustained progress of CRM initiatives., • Evangelize CRM Strategy: Promote the CRM strategy and communicate impact across the organization through stakeholder meetings, leadership forums, and targeted communications., • Optimize CRM Investment: Prioritize and implement best practices, conduct build vs. buy analyses, and maximize the value of CRM investments., • Maintain Industry Awareness: Stay current on CRM platforms (e.g., Salesforce, Veeva), industry trends, and best practices across sectors. Essential Requirements: • Bachelor's degree in related field is required; Master of Science and/or MBA preferred, • Proven success in leading product management for large-scale CRM transformation, including accountability for delivery, change management, UX, Governance, communication strategy, and risk and compliance mitigation, • 7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors, • Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data Cloud, Core platform), Veeva, and the major and evolving players in the ecosystem., • Deep expertise in CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies)., • Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies, • Experience managing and being accountable for the operations of product management teams, including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation, • Excellent leadership and communication skills with the ability to build and lead high-performing teams, • People management experience within CRM, AI, technology, or data-driven environments required, • Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy, • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions, • Ability to adapt strategies and approaches in a rapidly evolving technological landscape The pay range for this position at commencement of employment is expected to be between $185,500.00 and $344,500.00 a year; however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. LI-HYBRID

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Strategy, Platforms & Transformation team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within Strategy, Platforms & Transformation and plays a crucial role in driving the transformation to a next-generation Customer360 operating model. Novartis seeks an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations. Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role. Reporting to CRM Product Management leadership, the Associate Director, CRM Product Owner supports the strategy, development, and delivery of priority CRM capabilities across the US CRM ecosystem. This role partners with business and technology teams to translate customer and field needs into clear requirements, manage a prioritized backlog, and drive execution through agile delivery. The Associate Director helps improve how Novartis engages customers by enabling process improvements, technology enhancements, analytics, and user experience updates—while ensuring solutions meet governance, privacy, and compliance expectations. Major Accountabilities • Own and deliver a defined product area: Drive end-to-end delivery for a set of CRM capabilities (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release and hypercare., • Translate business needs into requirements: Partner with stakeholders to gather, document, and prioritize requirements; define user stories, acceptance criteria, and success measures., • Manage and refine the backlog: Maintain a healthy backlog (prioritization, refinement cadence, dependencies, definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities., • Drive disciplined agile execution: Work with delivery teams to plan, execute, and track work; remove blockers; manage scope trade-offs; and ensure predictable, high-quality releases., • Improve processes and user experience: Identify pain points in current workflows and propose enhancements; validate solutions with users; and support change adoption with clear documentation and enablement., • Partner across business and IT: Coordinate with CRM product managers, architecture, analytics, privacy/legal, and commercial/medical stakeholders to align on requirements, sequencing, and release readiness., • Ensure governance, privacy, and compliance: Follow established governance processes and support risk assessments to ensure solutions meet regulatory, privacy, security, and data standards., • Mentor and coordinate delivery resources: Provide day-to-day direction to extended team members (e.g., analysts, contractors) and contribute to capability building across the product owner community., • Support change enablement and adoption: Partner with training and communications leads to ensure releases are understood, adopted, and measured; incorporate feedback into iterative improvements., • Communicate status and outcomes: Provide concise updates on roadmap items, risks, decisions needed, and measurable outcomes to product management leadership and stakeholders., • Contribute to product strategy and continuous improvement: Bring market/industry insights, user feedback, and performance data to inform roadmap recommendations and operational improvements., • Maintain platform and domain awareness: Stay current on CRM platforms (e.g., Salesforce, Veeva) and evolving best practices; apply learnings pragmatically within the Novartis ecosystem. Essential Requirements • Bachelor's degree in related field is required; Master of Science and/or MBA preferred, • Proven success in driving product management capabilities for large-scale CRM implementations., • 5+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors, • Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core platform), Veeva, and the major and evolving players in the ecosystem., • Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies)., • Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation, • Excellent communication skills with the ability to build stakeholder buy-in and alignment, • Experience in AI-supported product management techniquest including LLM supported user-story creation and process mapping, • Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy, • Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions, • Ability to adapt strategies and approaches in a rapidly evolving technological landscape The pay range for this position at commencement of employment is expected to be between $145,600.00 and $270,400.00 a year; however, while salary ranges are effective from 1/1/26 through 12/31/26, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities.

Job Description Summary Location: #LI-Hybrid The Insights and Analytics team is dedicated to enabling improved decision-making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the Executive Director, Integrated Execution Effectiveness Lead, this role is crucial in enhancing the performance and impact of the field force. The Director, Integrated Field Execution Effectiveness plays an important role in conducting the analyses to identify key drivers to improve efficiency and effectiveness of the US field organization. By developing and refining key performance indicators for segments of the field force, they ensure the field is well-equipped to achieve engagement goals, educational objectives, appropriate patients on medicine, and ultimately US Commercial targets. This position will be located at the East Hanover, NJ or Cambridge, MA site and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international). Job Description Key Responsibilities: • Maintain and improve a systematic, comprehensive evaluation of the effectiveness (performance) for a given Novartis field team (Commercial, Medical, Novartis Patient Services, etc.) across all therapy areas and brands, • In close coordination with Insights & Analytics leads (Business Performance, Functional Excellence) and TA and brand level IPSTs, develop field team KPIs for their assigned field function that are aligned with the organization's strategic goals, • Review and improve processes aimed at proactively uncovering key pain points and drivers of success at the field team level, • Establish local level opportunity identification process in partnership with Field organizations, • Support field team leadership with relevant performance metrics and evaluations to enable responsive, strategic decision making, • Work to establish near-real time awareness of field team performance across their function, • Provide analytics on HCP, Account, & Medical Expert engagement to support all the teams (Commercial, Medical, Novartis Patient Services, etc.), • Monitor field force adherence to internal tool (e.g., NBA / decision engine, interactive visual aids, etc) recommendations (e.g., HCP prioritization, call plans, follow-ups), comparing performance of high vs low adopters, etc., • Upskill and mentor the members of their team, owning their professional growth and development, • Establish a team culture of continuous process and evaluation improvement, • Ensure the team is deeply connected to the field facing organizations through direct exposure to field teams, • Identify potential threats and opportunities through proactive competitive benchmarking, • Partner with Resource Optimization team to ensure proper quantification of the value of the sales force, • Partner with the Functional Excellence team to align on requirements for any leadership dashboards & reporting solutions and consult on metrics & data to directly enable the sales force Novartis seeks an individual with extensive experience in the pharmaceutical or healthcare industry, with a strong understanding of field force operations and sales strategies. This individual should have a proven track record of leading and managing high-performing teams, with a focus on driving execution effectiveness and achieving strategic objectives. A strong analytical background is essential, with the ability to analyze complex datasets and derive actionable insights. Essential Requirements: • A bachelor's degree in Business Administration, Marketing, Life Sciences, or a related field; an MBA or advanced degree is preferred, • Minimum 8+ years of experience in the pharmaceutical, life sciences consulting or healthcare industry, with a deep understanding of statistics, field force operations and sales strategies., • Background rare disease, • Strong analytical skills with expertise in data analysis and interpretation to drive strategic decision-making and optimize field strategies, • Experience in developing and implementing key performance indicators (KPIs) to measure and enhance field force performance, • Demonstrated experience in managing field force activities, including engagement strategies, sample distribution, and adherence to internal tool recommendations, • Ability to provide data-driven coaching and develop feedback loops and incentive programs to improve field force performance, • Excellent communication skills, with the ability to present complex insights and strategies effectively to diverse audiences, including field leadership and internal stakeholders, • Proven ability to engage and collaborate with cross-functional teams, including medical, access, and commercial teams, to align strategies and initiatives, • Strong leadership skills in a team environment which requires negotiation, persuasion, collaboration, and analytical judgment, • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs and priorities Novartis Compensation Summary: The salary for this position is expected to range between $185,500.00 and $344,500.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $185,500.00 - $344,500.00 Skills Desired Agility, Agility, Business Analytics, Competitive Intelligence, Cross-Functional Collaboration, Customer Insights, Customer Orientation, Data Analysis, Databases, Data Science, Forecasting, Go-To-Market Strategy, Healthcare Sector Understanding, Influencing Skills, Innovation, Machine Learning (ML), Marketing Analytics, Market Research, Microsoft Excel, People Management, Predictive Analytics, Product Marketing, Qualitative Research, Quantitative Research, R (Programming Language) {+ 5 more}

Job Description Summary #LI-Onsite Location: The ideal location for this role is East Hanover, New Jersey site but remote work may be possible (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager: US and European travel required (estimated 30-35% annually, up to 40% seasonally). Novartis is unable to offer relocation support: please only apply if accessible. Company will not sponsor visas for this position. The Vice President, Head of US Medical Immunology, is responsible for developing, implementing, guiding, and communicating Novartis' Clinical Development & Medical Affairs strategy and activities across the evolving therapeutic area franchise. This leader will champion patients' interests as the primary mission, driving both product and enterprise success as a result. In partnership with cross-functional teams, the individual will lead the development of Clinical Development & Medical Affairs strategies spanning evidence-based medicine, scientific operations, publication and communication planning, medical advisory activities, Medical Affairs studies, medical expert engagement, investigator-initiated research, customer-initiated research, and new product launches. In addition, this leader will work closely with the global Clinical Development & Medical Affairs organization to ensure alignment with and execution of global strategies. The individual will continue to build and lead a best-in-class Clinical Development & Medical Affairs team while fostering a culture of excellence, innovation, customer focus, cross-functional collaboration, and teamwork. The Medical Unit Head will also serve as an active member of several internal leadership forums, including the global development FLT, the franchise FLT, and the US Medical Unit leadership team, where this individual will be expected to act as a change agent. Job Description Key Responsibilities Create deep functional bench strength by identifying, attracting, and developing a best-in-class Clinical Development & Medical Affairs team. Ensure effective coaching and training to build technical and leadership skills for maximum performance and long-term succession planning. Cultivate an inclusive, high-performance environment that values and leverages diversity of thinking, style, and experiences. Drive the therapeutic area growth agenda by focusing and aligning resources with key priorities in the region and globally with a focus on the relevant global franchises, with other functions and Corporate/Headquarters groups. Develop cross-functional medical strategy aligned with, and supportive of, commercial strategy. Partner with Commercial to provide strategic medical insights to shape the portfolio strategy. Own key interfaces with the relevant global franchise team. This includes interacting closely and regularly with team members and Franchise Leadership Team members to foster development of the therapeutic areas' business plans, aligning on patient-centric product and services strategies and plans, facilitating best practice sharing and two-way dialog/feedback between local and global stakeholders, providing regional input into the pre-launch and launch activities, informing the US organization about initiatives/outcomes and providing input into allocation of resources and talent development. Partner with Global Development to set strategic direction for Clinical Development & Medical Affairs across development and lifecycle management activities. Provide key strategic input from a US perspective on global clinical development plans. Essential Requirements Bachelor's or equivalent 4-Year University Degree; Doctorate level degree (MD, PharmD, or PhD in Biological Sciences or related field). Twelve or more years of progressively senior experience in clinical development or medical affairs within the pharmaceutical, biotechnology, or academic institution/clinical practice. More than five years of people management and team leadership experience, with a strong track record of managing and developing senior medical talent is preferred. More than 3 years of experience working in immunology/respiratory area in the pharmaceutical industry. Deep understanding of the United States healthcare landscape, including payor dynamics, access pathways, and evolving healthcare system trends. A strong understanding of "good promotional practices" as defined by PhRMA, OIG and ABPI Guidelines, of independent medical education as defined by ACCME. Strong clinical research experience, including protocol development, clinical trial operations, and leading patient recruitment strategies. Demonstrated expertise in health economics, outcomes research, and realworld evidence to support patient access, reimbursement, and value demonstration. Demonstrated enterpriselevel influence, with the ability to shape strategy, align senior stakeholders, and drive impact across US and Global organizations. Desirable Requirements Medical Degree with Board Certification in a relevant specialty Experience presenting at major international medical congresses and engaging global scientific communities The salary for this position is expected to range between $318,500 and $591,500 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. To learn more about the culture, rewards and benefits we offer our people _. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $318,500.00 - $591,500.00 Skills Desired Apache Continuum, Behavioral Economics, Clinical Practices, Clinical Trials, Collaboration, Cystic Fibrosis, Data Entry, Diversity & Inclusion, Drug Development, Job Description, Leadership, Medical Records, Patient Care, PCB (Printed Circuit Board), People Management, Physical Therapy, Prioritization, Telemetry

Job Description Summary #LI-Remote This is a field-based and remote opportunity supporting a team in an assigned geography. Ability to travel 60-70% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver's license. Preferred candidate resides within region, or within a reasonable commuting distance from region border. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you. Company will not sponsor visas for this position. As Regional Director, Medical Science Liaison (MSL), you will set the standard for Field Medical Excellence across the region or local CPO translating strategy into action by driving Field Medical plans, ensuring launch readiness for key products (including MSL deployment, tools, and resources), and strengthening the systems and processes that enable high-impact field execution. You will partner closely with Regional Medical Directors, the Global FME group, and Franchise/Global Medical Affairs teams to deliver results. Job Description Key Responsibilities Lead and guide the Field Medical Team (MSL Managers), ensuring the effective implementation of a Field Medical organization within the assigned region or medical unit Drive the implementation of Field Medical Intelligence and insights, enabling cross-functional exchange, engagement strategy development, and execution Support and ensure Field Medical launch excellence and all related launch activities Build and strengthen regional/CPO Field Medical capabilities, including onboarding, soft skills development, and coaching excellence Plan, coordinate, and deliver MSL and MSL Manager training in collaboration with Global FME and Global Medical Affairs Franchise teams, ensuring local implementation of training curricula and individual development plans Adapt and leverage therapeutic medical resources for external use by MSLs Develop and maintain regional deployment maps across all brands, align on standardized FME/CPO KPIs, ensure tracking, and provide regular reporting of deployment, KPIs, and insights to regional/country and global medical leadership Provide coaching and talent development for direct reports; ensure compliant reporting of technical complaints, adverse events, and special cases within 24 hours, and oversee the distribution of marketing samples where applicable Essential Requirements Education: Graduate degree in science or healthcare required; doctoral degree preferred (MD, PhD, DNP, PharmD, etc.) Minimum of 7 years' experience in a Field Medical-based position within the pharmaceutical industry or as an MSL ispreferred OR8+ years of relevant medical affairs, clinical research, or related experience in a scientific or clinical setting required. Strong clinical knowledge including pharmacotherapy, treatment guidelines, clinical research processes, medical expert engagement strategies, and FDA promotional guidelines, regulations, and ethical guidelines applied to the pharmaceutical industry is required. History of organizational or enterprise impact through strategic thinking, working within a matrix organization and leading others through collaborative teams in a Field Medical-based positionrequired. Candidates will perform their duties in accordance with applicable law, regulations, and Novartis policies. Works within Ethics, Compliance and Promotional policies (Novartis & Federal) and ensures those around them do the same. Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment. Adherence with Company policies, state and federal laws and regulations Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Field based, customer-facing position majority of the time with approximately 60-70% travel required to achieve performance and business objectives (face to face, virtual, email, telephone, etc.). Must have a valid driver's license. Desirable Requirements Previous experience in assigned therapeutic area (Neuroscience) or related therapeutic area is preferred. NOTE: Above level experience criteria are not an exhaustive list. Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver's license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com. For Field Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete certain initial training, including home study, eight (8) or fewer hours per day and forty (40) or fewer hours per week. Novartis Compensation Summary: The salary for this position is expected to range between $225,400 and $418,600 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. To learn more about the culture, rewards and benefits we offer our people _. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $225,400.00 - $418,600.00 Skills Desired Clinical Research, Clinical Study Reports, Customer Engagement, Customer Insights, Disease Management, Health Economics, Internal Medicine, Medical Communication, Medical Information, Microsoft PowerPoint, Microsoft Word, Patient Care, Phase Iv Clinical Trial, Product Placement, Scientific Support, Strategic Direction, Team Player, Teamwork, Utilization Management (Um)

Job DescriptionJob Title: Physical Medicine & Rehabilitation (PM&R) Physician Partnership Opportunity Salary: Up to $500k with Partnership Opportunity Job Description As Town PT continues to grow, we are excited to expand our services with the launch of Town MD. We are currently seeking a highly motivated Physical Medicine & Rehabilitation (PM&R) Physician to join our team. The physician will play a key role in shaping the future of Town MD while helping improve patient outcomes through high-quality, evidence-based care.This is an exciting opportunity for a physician who is passionate about musculoskeletal medicine, rehabilitation, pain management, and helping patients restore function and improve quality of life. The ideal candidate is a compassionate and skilled PM&R physician with expertise in diagnosing and treating a wide range of physical impairments, injuries, and chronic pain conditions. The physician will work closely with physical therapists, medical providers, and other healthcare professionals to create comprehensive treatment plans focused on non-surgical rehabilitation, functional recovery, and long-term wellness. This role also offers the opportunity to help shape and grow our expanding medical services with future partnership potential. Responsibilities • Conduct comprehensive physical examinations and functional assessments for patients with musculoskeletal, neurological, and chronic pain conditions., • Develop and implement individualized rehabilitation and treatment plans tailored to each patients functional goals and medical needs., • Diagnose and manage conditions including back pain, joint pain, sports injuries, neuropathies, arthritis, and post-surgical rehabilitation needs., • Perform and interpret diagnostic evaluations related to rehabilitation medicine and musculoskeletal conditions., • Utilize Electronic Health Record (EHR) systems to document patient encounters and maintain accurate medical records., • Collaborate with physical therapists, orthopedic specialists, neurologists, pain management providers, and primary care physicians to ensure coordinated patient care., • Perform in-office procedures and injections as clinically appropriate, including joint injections, trigger point injections, and ultrasound-guided procedures., • Educate patients on injury prevention, rehabilitation strategies, exercise programs, and lifestyle modifications to improve long-term outcomes., • Monitor patient progress and adjust treatment plans as necessary to maximize recovery and function., • Participate in the continued development and growth of Town PTs integrated rehabilitation and medical services.Requirements, • Medical degree from an accredited institution with board certification or board eligibility in Physical Medicine & Rehabilitation (PM&R)., • Active and unrestricted medical license in the state of practice., • Experience in outpatient rehabilitation, musculoskeletal medicine, sports medicine, or pain management preferred., • Strong understanding of non-operative treatment approaches and functional rehabilitation principles., • Proficiency with EHR/EMR systems for patient documentation and care coordination., • Excellent communication and interpersonal skills with the ability to build strong patient relationships., • Experience performing musculoskeletal injections and related procedures preferred., • Commitment to evidence-based medicine, patient-centered care, and multidisciplinary collaboration., • Ability to work efficiently in a fast-paced clinical environment while maintaining high-quality patient care., • Strong organizational skills and dedication to improving patient outcomes and overall wellness.

We Are Teva We're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it's innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we're dedicated to addressing patients' needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact The Associate Director, Operations Management provides strategic and operational leadership for vendor-supported Patient Services programs. This role is accountable for overseeing complex hub operations, ensuring vendor performance and compliance, and driving cross-functional execution against business priorities. The Associate Director serves as a key partner across Patient Services, Market Access, Compliance, Pharmacovigilance, Finance, Field Teams, and external vendors to proactively identify risks, strengthen operational readiness, and advance process improvements that enhance the patient and provider experience. This position also helps shape operational strategy, supports program evolution and launch readiness, and provides leadership, guidance, and coaching across the broader team. How You'll Spend Your Day All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. ⦁ Provide strategic oversight of hub vendor operations supporting Patient Services programs, ensuring alignment with enterprise priorities and program objectives. ⦁ Establish and maintain performance expectations for vendors, including service levels, quality standards, compliance requirements, and KPI deliverables. ⦁ Lead oversight of staffing models, workflows, productivity, and service delivery to ensure scalable, efficient, and patient-centered operations. ⦁ Analyze vendor reporting, KPIs, and operational trends to inform decision-making, identify performance gaps, and recommend corrective actions. ⦁ Proactively identify operational risks, process gaps, and emerging issues, and lead mitigation plans in partnership with internal and external stakeholders. ⦁ Partner with vendors to enhance dashboards and reporting transparency. ⦁ Serve as a senior escalation point for complex operational issues affecting patients, providers, vendors, or internal stakeholders, ensuring timely resolution and appropriate governance. ⦁ Drive timely resolution of issues through collaboration with vendors and internal partners. ⦁ Lead cross-functional collaboration with Market Access, Compliance, Pharmacovigilance, Field Teams, Finance, and Operations to align strategy, execution, and issue resolution. ⦁ Translate vendor performance, key risks, and operational recommendations into clear, actionable updates for senior leadership. ⦁ Oversee PARC submissions and related governance processes to support operational decision-making, business continuity, and compliance. ⦁ Provide oversight of invoicing, budget tracking, and financial reconciliation activities to support sound fiscal management and vendor accountability. ⦁ Lead continuous improvement initiatives that enhance operational efficiency, service quality, reporting transparency, and stakeholder experience. ⦁ Support operational readiness for program launches, enhancements, and strategic initiatives by ensuring processes, vendors, and stakeholders are prepared for successful execution. This position will be based out of Parsippany, NJ in a hybrid work environment, 2-3 days onsite, or flexible for a remote work environment for the right candidate Also Good to Have TRAVEL REQUIREMENTS ⦁ Approximately 30% domestic travel throughout the US, which may include weekend and overnight trips PHYSICAL REQUIREMENTS: Occasional: ⦁ Sitting for extended periods of time at workstation or mobile equipment. Visual Acuity: ⦁ Perform activities such as computer work, preparing and analyzing data, and extensive reading. WORKING ENVIRONMENT ⦁ May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.). Salary Range The annual starting salary for this position is between $164,960- $216,510 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. How We'll Take Care of You We offer a competitive benefits package, including: Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, and holiday. Life and Disability Protection: Company paid Life and Disability insurance. * Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Already Working @Teva? Make sure to apply through our internal career site on Twist-your one-stop shop for career development Teva's Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws. Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to AskHR@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. Important notice to Employment Agencies - Please Read Carefully Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Associate Director, HUB Operations Management Date: May 26, 2026 Location: Parsippany, United States, New Jersey, 07054 Company: Teva Pharmaceuticals Job Id: 68131 We Are Teva We're Teva, a leading innovative biopharmaceutical company, enabled by a world-class generics business. Whether it's innovating in the fields of neuroscience and immunology or delivering high-quality medicine worldwide, we're dedicated to addressing patients' needs now and in the future. Here, you will be part of a high-performing, inclusive culture that values fresh thinking and collaboration. You'll have the room to grow, the flexibility to balance life with work, and the opportunity to better health worldwide, together. Our Team, Your Impact The Associate Director, Operations Management provides strategic and operational leadership for vendor-supported Patient Services programs. This role is accountable for overseeing complex hub operations, ensuring vendor performance and compliance, and driving cross-functional execution against business priorities. The Associate Director serves as a key partner across Patient Services, Market Access, Compliance, Pharmacovigilance, Finance, Field Teams, and external vendors to proactively identify risks, strengthen operational readiness, and advance process improvements that enhance the patient and provider experience. This position also helps shape operational strategy, supports program evolution and launch readiness, and provides leadership, guidance, and coaching across the broader team. How You'll Spend Your Day All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments. ⦁ Provide strategic oversight of hub vendor operations supporting Patient Services programs, ensuring alignment with enterprise priorities and program objectives. ⦁ Establish and maintain performance expectations for vendors, including service levels, quality standards, compliance requirements, and KPI deliverables. ⦁ Lead oversight of staffing models, workflows, productivity, and service delivery to ensure scalable, efficient, and patient-centered operations. ⦁ Analyze vendor reporting, KPIs, and operational trends to inform decision-making, identify performance gaps, and recommend corrective actions. ⦁ Proactively identify operational risks, process gaps, and emerging issues, and lead mitigation plans in partnership with internal and external stakeholders. ⦁ Partner with vendors to enhance dashboards and reporting transparency. ⦁ Serve as a senior escalation point for complex operational issues affecting patients, providers, vendors, or internal stakeholders, ensuring timely resolution and appropriate governance. ⦁ Drive timely resolution of issues through collaboration with vendors and internal partners. ⦁ Lead cross-functional collaboration with Market Access, Compliance, Pharmacovigilance, Field Teams, Finance, and Operations to align strategy, execution, and issue resolution. ⦁ Translate vendor performance, key risks, and operational recommendations into clear, actionable updates for senior leadership. ⦁ Oversee PARC submissions and related governance processes to support operational decision-making, business continuity, and compliance. ⦁ Provide oversight of invoicing, budget tracking, and financial reconciliation activities to support sound fiscal management and vendor accountability. ⦁ Lead continuous improvement initiatives that enhance operational efficiency, service quality, reporting transparency, and stakeholder experience. ⦁ Support operational readiness for program launches, enhancements, and strategic initiatives by ensuring processes, vendors, and stakeholders are prepared for successful execution. This position will be based out of Parsippany, NJ in a hybrid work environment, 2-3 days onsite, or flexible for a remote work environment for the right candidate Also Good to Have TRAVEL REQUIREMENTS ⦁ Approximately 30% domestic travel throughout the US, which may include weekend and overnight trips PHYSICAL REQUIREMENTS: Occasional: ⦁ Sitting for extended periods of time at workstation or mobile equipment. Visual Acuity: ⦁ Perform activities such as computer work, preparing and analyzing data, and extensive reading. WORKING ENVIRONMENT ⦁ May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.). Salary Range The annual starting salary for this position is between $164,960- $216,510 annually. Factors which may affect starting salary within this range and level of role may include geography/market, skills, education, experience and other qualifications of the successful candidate. How We'll Take Care of You We offer a competitive benefits package, including: -Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls. -Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan. -Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, and holiday. - Life and Disability Protection: Company paid Life and Disability insurance. - Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more. The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Already Working @Teva? Make sure to apply through our internal career site on Twist-your one-stop shop for career development Teva's Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, citizenship status, military status or status as a disabled or protected veteran, or any legally recognized status entitled to protection under applicable federal, state, or local laws. Please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience. Request a reasonable accommodation by sending an email to AskHR@tevapharm.com with the nature of your request and your contact information. Only inquiries concerning a request for a reasonable accommodation will be responded to from this email address. Important notice to Employment Agencies - Please Read Carefully Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. EOE including disability/veteran

Overview Job Description Summary: This position will be located in East Hanover, NJ. Job Description Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within IDS, and plays a crucial role in driving the transformation to a Customer 360 operating model. Reporting into the VP, Head of CRM Product Management and Strategy, this role is crucial in setting the vision and driving transformation for CRM for the US commercial organization for Novartis US. The Executive Director, Customer Relationship Management (CRM) Product Strategy is responsible for creating and driving a world-class product strategy practice within Novartis US CRM. This role sets the standard for the enterprise CRM product vision and strategic alignment, acting as a key partner to business and IT leadership. The ED, CRM drives vision creation and alignment, strategic prioritization, operational efficiencies, and innovative delivery strategies. Core responsibilities include building and leading a top-talent product strategy team, defining success metrics at the portfolio level (such as OKRs, adoption rates, business impact, and strategic value delivery), identifying opportunities to create, improve, and scale business processes using both traditional and agentic solutions, and overseeing resource allocation and investment decisions to balance innovation with operational needs. The role also requires deep collaboration across the organization to ensure cross-functional alignment and successful transformation. Major Accountabilities • Define and execute a CRM product strategy and vision that aligns with Novartis business goals and serves as the primary point of contact for executive leadership on CRM strategy, • Build and lead a top-talent product strategy team, • Define success metrics at the portfolio level, including OKRs, adoption rates, business impact, and strategic value delivery, • Identify opportunities to create, improve, and scale business processes using traditional and agentic solutions, • Oversee resource allocation and investment decisions, balancing innovation with operational needs, • Establish and maintain strong working relationships with key internal stakeholders (US Commercial business unit leaders, IT, IDS) and external partners (CRM vendors and implementation consultants), • Collaborate closely across the CRM team to ensure cross-functional alignment and optimization, • Collaborate with program teams to ensure business process changes integrate with all aspects of transformation, • Evangelize the CRM strategy and impact across the organization (e.g., stakeholder meetings, leadership forums, and Sales meetings), • Maintain a deep understanding of the Life Sciences CRM landscape including Salesforce and Veeva, as well as best practices across different industries, • Maintain a deep understanding of the US commercial strategy and secure support from relevant business entities and stakeholders Experience and Qualifications • Bachelor's degree in related field required; Master of Science and/or MBA preferred, • 10+ years of experience in technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors, • Deep understanding of the CRM landscape (Sales, Marketing, and Service), including Salesforce, Veeva, and major evolving players, • Deep understanding of the pharmaceutical industry, including regulatory requirements, market dynamics, and emerging AI technologies, • Experience developing and executing a long-term strategic technology vision aligned with enterprise commercial and innovation goals, • Strong understanding of generative AI technologies, machine learning, and data analytics with practical applications, • Excellent leadership skills and ability to build and lead high-performing teams of AI specialists, • People management experience within CRM, AI, technology, or data-driven environments, • Ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative global CRM strategy, • Strong analytical and problem-solving skills with the ability to interpret complex data and make informed decisions, • Experience in leading organizational transformation, including change management, communications, and risk and compliance mitigation, • Ability to adapt strategies in a rapidly evolving technological landscape Compensation and Additional Information The pay range for this position at commencement of employment is expected to be between $204,400.00 and $379,600.00 per year; ranges may adjust during 2025. Final pay determinations depend on factors including location, experience, knowledge, skills, and abilities. The total compensation package may include a sign-on bonus, restricted stock units, discretionary awards, and a full range of benefits (including 401(k) eligibility and paid time off). This position is at-will. Details of benefits will be provided with an offer. EEO and Accessibility EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations: The Novartis Group of Companies are committed to providing reasonable accommodations. If you need an accommodation for the application process or to perform essential functions, please email us.reasonableaccommodations@novartis.com or call +1-877-395-2339 with your request and job requisition number. #J-18808-Ljbffr

This job is with Novartis, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Location: #LI-Hybrid Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology and data to deliver patient-centric solutions, enhance customer engagement, and drive innovation. This team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. The US CRM organization sits within SPT (Strategy Platforms Transformation) and plays a crucial role in driving the transformation to a next-generation Customer360 operating model. The Director, CRM (Customer Relationship Management) Product Operations serves as the operational leader for the US CRM product organization, defining the operating model and standard ways of working that enable consistent, high-quality delivery. This role streamlines end-to-end delivery workflows, governs release management and quality standards, and manages the tools, dashboards, and data infrastructure used to monitor performance. Partnering closely with product, engineering/IT, design, and business leaders, the Director removes systemic bottlenecks and scales successful innovations into reliable, repeatable operations This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international). Key Responsibilities: • Own the CRM product operating model and scalable delivery processes, • Manage the product ops tool stack and data/dashboards for execution, • Govern release management, readiness, and quality standards, • Drive cross-functional alignment and removing delivery bottlenecks, • Enable continuous improvement, KPI monitoring, and executive reporting Essential Requirements: • Education: Bachelor's degree in Business, Information Systems, Product Management, or related field., • 7+ years of experience in product operations, product management, operations management, or related leadership roles (regulated industry experience preferred)., • Proven success designing and implementing scalable product operating models and standard ways of working., • Strong knowledge of the product development lifecycle and Agile/DevOps ways of working; ability to partner effectively with engineering/IT leadership., • Experience managing product tool stacks and building KPI-driven operational dashboards and reporting. Desirable Requirements: • Knowledge of the pharmaceutical industry, including IT governance and regulatory considerations (highly desirable)., • Experience in regulated industries, such as pharmaceutical, healthcare, financial services, or technology sectors (preferred) The salary for this position is expected to range between $185,500.00 - $344,500.00 per year. The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors. Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards. US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? _ Benefits and Rewards: Learn about all the ways we'll help you thrive personally and professionally. _ EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to _ or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Job Description At Diaceutics we believe that every patient should have access to the right treatment at the right time. We provide the world’s leading pharmaceutical companies with an end-to-end solution for the launch of precision medicine diagnostics enabled by DXRX – The Diagnostic Network®. DXRX is the world’s first diagnostic commercialization platform for precision medicine, integrating multiple pipelines of real-world diagnostic testing data from a global network of laboratories. Position Summary As a Client Director at Diaceutics PLC, you will play a pivotal role in establishing and nurturing relationships with key clients to drive business growth and ensure the successful implementation of precision medicine diagnostic and commercialization strategies. In this fast-paced role you will work closely with cross-functional teams to understand client needs, provide tailored solutions, and ensure the seamless execution of projects that contribute to improved patient outcomes and the advancement of precision medicine. Duties and Responsibilities: Achieve quarterly and annual sales targets like ARR (Annual Recurring Revenue), ACV (Annual Contract Value) and net revenue retention by maintaining and expanding relationships within targeted key accounts for existing and new brands across different disease areas (oncology and non-oncology). Serve as the primary point of contact for all stakeholders in key accounts, understanding their goals, challenges, and needs to develop long lasting trusted partnerships based on a continuos account value building. Regularly engage with clients to provide updates, gather feedback, and identify opportunities for collaboration. Create executive-level alignment that results in repeat and expanded engagements Collaborate with internal teams to develop and execute multi-year comprehensive account plans that drive ARR expansion, in alignment with client objectives and Diaceutics' offerings. Identify and mitigate churn risk before it materializes and nsure upselling opportunities are identified for each subscription. Identify growth opportunities within key accounts and develop strategies to maximize revenue, ARR and market share. Leverage data-driven insights to drive informed decisions and ensure the successful execution of account plans. Draft, present and review business proposals and statements of work with clients. Work closely with cross-functional teams, including data analysts, scientists, and project managers, to deliver exceptional client solutions. Stay informed about industry trends, regulatory changes, and advancements in precision medicine. Communicate effectively with clients, providing updates, reports, and addressing inquiries promptly. Participate in internal and external meetings, conferences, and workshops to represent Diaceutics' capabilities. Key Attributes Required: People Skills: Proven sales experience in Oncology, Clinical Diagnostics and Precision Medicine; selling data and / or consulting services. The ideal candidate will have experience in selling complex, high value services, data analytics and strategic planning products into commercial teams at biopharmaceutical organisations. The candidate should be able to work in an organized and detailed- oriented manner and should be comfortable influencing without authority across brand, medical, and diagnostics functions Customer Service / External Impact: Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels with the ability to establish and maintain successful networks. Proven experience in B2B selling in pharma and/or biotech. Proven experience in delivering customer delight. Strong active listening skills to understand client needs, confidence and professionalism in client interactions. Proven experience navigating complex, multi-stakeholder pharma buying groups. Business Development: ability to prospect, qualify potential leads, expand the stakeholder network within existing key accounts, engage with new customers and progress the engagement to a successful sale. The ideal candidate is a strategic thinker, identifying growth opportunities and potential challenges. Decision-Making: Ability to lead customer engagement and presentations. Ability to rapidly uncover needs and position strong solutions, influencing decision makers. Ability to negotiate. Initiative and Independence: Strong strategic mindset with the ability to plan and execute and manage accounts to drive future business opportunities. Experience building and executing account plans is essential. Strong experience in pipeline management (CRM hygiene). Strong team player attitude, collaborating effectively with product, marketing and customer success teams. Success Indicators: Trusted advisor status with senior pharma stakeholders Strong ownership and accountability for account outcomes Accurate and reliable forecasting and disciplined pipeline development Clear account strategies with defined expansion hypotheses Strong internal alignment across delivery, data, and leadership Consistent identification of growth and risk signals Sustainable revenue growth without discount-led sellingHigh-quality opportunity qualification and prioritization Life at Diaceutics Culture is a powerful driver of Diaceutics’ success and growth. Our culture is an outcome of our ‘One Diaceutics’ Behaviors. These behaviors set out a promise and an expectation of what it means to work at – and with – Diaceutics. We exist because we Care Deeply about our patients and customers. To Be Bold, we pioneer, we innovate, and we think big. We take responsibility, and we are driven and determined to Make an Impact. We prioritize collective success and when we win, we Succeed Together. We are excited by change and driven by progress. We Don’t Stand Still. We are a multi-cultural, diverse team spanning 16 countries around the world. All of our employees work remotely or in a hybrid model, collaborating together as a global community. We hire smart, fun people who care about our mission and about each other. Some interesting points about us: · Training and development opportunities · Remote, Virtual Working and Hybrid Working based on location to offices · Flexible Working incl. Flex Day Program · Share Incentive Plan · Increase of Annual Leave with tenure · Pension · Healthcare (including Vision and Dental) and Additional Benefits · Life Insurance · Group Income Protection · Enhanced Maternity and Sick Pay Provisions · Robust Performance Management Framework and Individual Growth Plan · Attractive Staff Referral Scheme · Dedication to a positive working culture with regular health and wellbeing activities and an annual company get-together We are an equal opportunities employer and welcome applications from all suitably qualified persons. Please see link below to our Candidate Privacy Statement - https://www.diaceutics.com/privacy-statement