Logistics Coordinator
hace 23 horas
Rutherford
Logistics Coordinator Fusion Transport | Full-Time | Operations About Fusion Transport Fusion Transport is a fast-growing logistics and supply chain solutions provider delivering transportation, warehousing, and final-mile services across multiple regions in the U.S. Our operations support some of the largest brands in the retail, consumer goods, and e-commerce sectors. As we continue to scale, we are expanding our operations team with driven, detail-oriented professionals who thrive in high-volume environments. Position Overview The Logistics Coordinator is a key member of Fusion Transport’s day-to-day operations team. This role supports load planning, dispatch, appointment scheduling, customer updates, and real-time problem solving to ensure on-time performance and a smooth flow of freight. The ideal candidate is highly organized, comfortable communicating with drivers and customers, and able to multitask in a fast-paced environment. This role is critical to service execution and directly supports the success of our customers and carriers. Key Responsibilities Daily Execution & Coordination • Monitor shipments from pickup through delivery to ensure on-time performance., • Communicate proactively with drivers, carriers, customers, and internal teams., • Update TMS systems with accurate notes, status updates, delivery confirmations, and documentation., • Schedule pickup and delivery appointments with shippers, receivers, and distribution centers., • Coordinate with load planners to ensure capacity is aligned with customer requirements., • Provide timely updates to customers regarding shipment status, exceptions, and delays., • Respond promptly to emails, calls, and escalations., • Research and resolve service failures, detention issues, refused loads, or route disruptions., • Escalate critical service issues to supervisors or managers as needed., • Maintain accurate records and shipment details within the TMS (e.g., MercuryGate, Synapse, etc.)., • Ensure proper documentation is collected, saved, and communicated to internal stakeholders., • 1–3+ years of experience in logistics, transportation, dispatch, customer service, or related operational roles (3PL, carrier, brokerage, warehouse, etc. preferred)., • Strong multitasking, communication, and problem-solving skills., • Ability to remain calm in high-pressure or time-sensitive situations., • Proficiency in TMS software, Microsoft Excel, and general technology tools., • Detail-oriented with strong follow-up skills., • Competitive hourly rate or salary, • Health, dental, and vision benefits, • Paid time off and paid holidays, • Opportunity to grow into roles such as Senior Coordinator, Operations Supervisor, or Regional Manager, • A fast-paced, team-oriented work environment