Case Manager - Get Housing
hace 24 días
Spokane
Job DescriptionSalary: $24/hr DOE We're Hiring: Case Manager - Get Housing Position Title: Case Manager - Get Housing Location: Spokane, WA (community-based; onsite/field work required) Employment Type:Full-time M-F; may include some evenings/weekends to meet participant needs & partner schedules FLSA Status: Non-exempt/Hourly Starting Wage: $24.00/hour - DOE Travel: Local travel within Spokane County required Work Location: 2002 E. Mission Ave., Spokane, WA 99202 (On-site) About Family Promise of Spokane AtFamily Promise of Spokane, we believeno child should ever experience homelessness. Our mission is toequip families and the Spokane community to end the cycle of homelessness. Every member of our team plays a vital role in building a future where stability, dignity, and permanent housing are realities for everyone. For more information please go to . About This Role This is a highly relational, guest-centered role that uses Housing First, low-barrier, and trauma-informed practices to walk alongside families in crisis, helping them remove barriers, navigate housing systems, and secure stable, permanent housing as quickly as possible. Case Managers collaborate with the Shelter team, Stabilization/Keep Housing Programs team, and community partners to ensure coordinated and compassionate support. This position requires emotional intelligence, adaptability to chaotic environments, and a deep commitment to Family Promise of Spokanes Core Values: Key Responsibilities Getting Families Housed 1. Direct Case Management & Housing Navigation • Conduct comprehensive intake, assessment, and goal-setting with each assigned household., • Develop, implement, and update individualized case plans with clear housing goals., • Assist guests in completing housing applications, scheduling housing appointments, and navigating landlord relationships., • Maintain weekly check-ins (minimum) with each household until stable housing is secured., • Provide accurate, timely, and objective case notes and documentation within 48 hours in the case management database and maintain an up-to-date Google Calendar., • School-Based Case Management (Within the Standard Case Management Role), • School-based case management is a specialized service setting within the Case Manager role and does not replace or reduce the core case management responsibilities outlined above. Case Managers assigned to school-based work are required to carry out all standard case management and housing navigation duties in addition to school-based coordination., • Diversion Case Management (Within the Standard Case Management Role), • Diversion case management is a specialized intervention within the standard Case Manager role and does not replace or reduce the core case management responsibilities outlined above. Case Managers assigned to diversion work are required to carry out all standard case management and housing navigation duties, in addition to diversion-specific activities. 2. Guest Engagement & Support • Build trusting, professional relationships with guest families using trauma-informed, strengths-based approaches., • Connect households to supportive services (childcare, employment, transportation, healthcare) to remove barriers to housing., • De-escalate challenging situations and maintain a strong safe, inclusive, and low-barrier environment aligned with Family Promise values. 3. Collaboration & Partnership • Collaboration with the Get Housing, Case management team, leads to identify program-eligible households, and enroll them in services., • Work closely with shelter staff to ensure a seamless guest experience and coordinated service delivery., • Build and maintain relationships with landlords, housing providers, and community partners to expand housing opportunities., • Represent Family Promise at community meetings, training, and housing coalitions as assigned. 4. Compliance & Professionalism • Follow all confidentiality, privacy, and professional boundary requirements in accordance with WA State law and agency policies., • Adhere to mandatory reporting laws and report any suspected abuse or neglect immediately., • Communicate incidents of mistreatment, safety concerns, or unethical behavior promptly to leadership., • Complete all required documentation, billing, and reporting to maintain program compliance. 5. Team Engagement • Attend mandatory monthly all-staff meetings, weekly department meetings, and participate in case conferencing., • Share resources and collaborate with the Get Housing team to support one another during high caseload periods., • Participate in training, skill-building, and reflective supervision to strengthen trauma-informed practice., • Assist with operational tasks, program improvement initiatives, and shelter operations as needed. 6. Attendance • Consistent and reliable attendance is a basic requirement of this position as it is a direct correlation to be able to perform these essential job functions. Qualifications Education & Experience • High School Diploma or GED required., • Bachelors degree in social services or related field OR equivalent combination of education and experience., • Minimum of 2 years experience working with children, families, or vulnerable populations., • Housing navigation, homelessness services, or case management experience preferred., • Training/certification in trauma-informed care, de-escalation, or related fields preferred., • Valid Washington State Drivers License with a clean driving record is required as a condition of employment due to the nature of the work. Case Managers support families with required documentation, visits to government agencies, as part of their work. Driving will be required while on scheduled shift. If your driving record deems you uninsurable, you will not be eligible for hire in this position., • Passing an annual background check is required as a condition of employment. Skills & Competencies • Cultural humility and strong interpersonal skills., • High level of emotional maturity, empathy, role modeling/mentoring, and cultural humility., • Strong organizational, documentation, and time-management skills., • Ability to work effectively in high-stress, fast-paced, and sometimes chaotic environments., • Excellent written and verbal communication skills., • Strong time management, independent problem-solving, and conflict-resolution skills., • Ability to build rapport with diverse populations while maintaining professional boundaries., • Proficiency with computer systems including Google Workspace (Docs, Sheets, Calendar) and case management databases. Preferred: • Two or more years experience in housing placement, landlord engagement, or rapid rehousing programs., • Bilingual or multilingual skills, especially in languages prevalent in the Spokane area., • Familiarity with trauma-informed care and de-escalation techniques., • Experience collaborating with government agencies, nonprofit organizations, and community partners., • Knowledge of fair housing laws, landlordtenant rights, and Spokane County housing market trends., • Experience using motivational interviewing or other strengths-based, client-centered approaches. Compensation & Benefits • 100% employer-paidmedical, dental, and vision insurance through Premera, • Up to120 hours of vacationannually (with accrual), • 52 hours of paid sick leave, • 9 paid company holidays, • Bereavement leave, • Growth and professional development opportunities, • A meaningful career where your work changes lives daily, • Life insurance