IT Support Engineer
15 hours ago
Somerset
Job Description Job SummaryThe IT Support Engineer is responsible for providing day-to-day technical support for end users and GMP systems across North American GMP-compliant sites. This includes L1 support for servers, cloud systems, networking, telecommunications, and cybersecurity tools. The role ensures reliable IT operations within regulated environments and supports compliance with cGMP standards and site-specific procedures. Key ResponsibilitiesTechnical Support & End-User Management • Respond to and resolve technical support requests via ticketing systems, calls, or email, escalating when necessary., • Support endpoint devices including laptops, desktops, tablets, smartphones, and video conferencing equipment., • Troubleshoot and support Microsoft 365 applications and Microsoft Teams room systems., • Provide L1 troubleshooting for Windows Server OS, virtualization platforms (VMWare), and wireless devices (Aruba/HPE)., • Ensure all work aligns with cGMP guidelines and site SOPs., • Support analytical laboratory systems and computerized manufacturing control systems per regulatory requirements., • Maintain 100% compliance with GMP policies and procedures., • Perform L1 tasks for server, network, and telecom infrastructure across US and Canada locations., • Work with core teams to troubleshoot security tools including CrowdStrike, Zscaler, Zero Trust, and Privileged Access Management., • Work with networking technologies such as routing, switching, VLANs, VPNs, DHCP, and DNS., • Support LAN, WAN, IP phone systems, switches, routers, access points, and VPNs., • Handle daily support tickets and provide assistance to VIP users., • Collaborate with central IT teams to resolve issues related to centrally managed platforms., • Provide updates on infrastructure health, including corrective and preventive actions., • Be available for onsite support during crisis situations, including off-business hours., • Bachelor’s degree in Information Technology or a related field., • 3–5 years of experience supporting systems in GMP-compliant pharmaceutical laboratory or manufacturing environments., • Hands-on experience with Cisco, Juniper, and Aruba network technologies., • Experience supporting servers, LAN/WAN, IP phones, switches, routers, access points, and VPNs., • Knowledge of IT-OT network segregation concepts., • Experience with GMP infrastructure, applications, and procedures., • Experience supporting multi-site operational environments., • Background in cloud and cloud security technologies., • Familiarity with Avaya VOIP, Teams-based conferencing systems, and next-gen antivirus tools., • JNCIE-ENT, JNCIE, CCIE, • CCNP, • CEH, • CISSP, • MCSA Education: Bachelors Degree Certification: Juniper Networks Certified Internet Expert – Enterprise Routing and Switching , Juniper Networks Certified Internet Expert , Cisco Certified Internetwork Expert , Cisco Certified Network Professional , Certified Ethical Hacker , Certified Information Systems Security Professional , Microsoft Certified Solutions Associate Company DescriptionCompunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice. We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.