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Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Health insurance, • Opportunity for advancement, • Paid time off Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with SealMaster. The ideal candidate is friendly, not afraid to get dirty, computer savvy, and good at communication. As a customer service manager, you will have the unique ability to work with customers, service them, and cash them out. We sell pavement sealer and all the tools and equipment to go with it. This is an industrial setting where you may get dirty from time to time while assisting the customer with the hose to pump the sealer. You will have the interesting opportunity to resolve problems with customers and help them find solutions to do their job better. You can implement your friendly nature, your problem-solving ability and your desire to produce results as a customer service manager. As you manage the store, you will be asked to come up with innovative, unique problem-solving solutions and procedures to ensure that the needs of both the company and the customers are being met. Responsibilities • Maintain store inventory and equipment, • Keep a clean and welcoming storefront and service area, • Work with stressed customers and stay calm and polite even in tense, emotional situations, remembering that customers are important to our business., • Update all customer service information on a regular basis to keep departments ready for review at all times., • Determine system improvements, identify customer service trends and always be willing to implement change to improve the environment as well as the product the customer is getting., • Provide technical advice, help desk resources, solutions and new techniques on a consistent basis, even while dealing with technological problems and breakdowns., • Use best practices in customer service techniques to develop rapport and build relationships with customers, • Document all customer interactions, • Attend trainings to maintain up-to-date skills and knowledge Qualifications • High school diploma/GED, • Previous experience as a Customer Service Representative or in a similar role is preferred, • Ability to work with industrial equipment, • Forklift experience is preferred, • Comfortable using computers and customer management software, • Excellent phone and verbal communication skills, • Understanding of active listening techniques, • Ability to work well under pressure, • Highly organized with the ability to prioritize projects and manage time effectivelyBenefits/Perks, • Competitive Compensation, • Career Growth Opportunities

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Director of Student Support is passionate about supporting students at risk for academic underperformance due to emotional and/or physical challenges or language acquisition barriers so that they can succeed in the rigorous academic programs within KIPP Capital Region Public Schools. Duties/Responsibilities The Director of Student Support holds primary responsibility for ensuring that KIPP Capital Region NY provides the academic, emotional, and physical services for students who require additional support to thrive within the schools’ core academic programs: • Coordinate summer and academic year staff professional development in the areas of special education, English Language Learner instruction, and at-risk student services., • Identify, train, support, and coach school-based special education coordinators, special education teachers, providers of related services (e.g., occupational therapists, speech and language therapists, social workers, counselors), and English Language Learner instructors., • Train, support, and coach general education teachers in the areas of special education, English Language Learner instruction, and at-risk student services., • Coordinate, in collaboration with the KIPP Cap Region Principals, the recruitment of full-time and part-time staff in the areas of special education, English Language Learner instruction, and at-risk student services., • Provide support to the school-based special education coordinators in the following areas:, • Conducting “Child Find” activities in accordance with State and Federal law., • Identifying incoming students’ needs for special education, English Language Learner instruction, and at-risk student services as indicated by family questionnaire responses., • Reviewing the results of intake assessments of new students to identify students in need of special education, English Language Learner instruction, and at-risk student services, • Pre-referral and referral processes for special education, English Language Learner instruction, and at-risk student services., • Coordinating classroom observations and testing (i.e. psychological) as needed using service providers when appropriate., • Participating in the development and maintenance of IEPs & 504s., • Implementing IEPs and 504s, including managing the provision of direct services by the schools., • Ensuring that all general education teachers know, understand, and implement all classroom accommodations and modifications required by IEPs and 504s., • Designing curricula and differentiating instruction to best serve students in need of special education, English Language Learner instruction, and at-risk student services., • Complying with Special Education regulations and maintaining accurate special education records and reports per state and federal law., • Help to create a culture of order, structure, humanity, and academic rigor in the classrooms and schools within KIPP Capital Region., • Collaborate with teachers, other school staff, and administrators to ensure that all our students climb the mountain to high school and college., • Work with the Principals to ensure sharing of best practices across KIPP Capital Region in the areas of special education, English Language Learner instruction, and at-risk student services., • Document KIPP Capital Region protocols and best practices in the areas of special education, English Language Learner instruction, and at-risk student services. KIPP Capital Region • Perform other duties as outlined by the Principal, Regional Director of Special Education and MD of Schools Principal Manager., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws, and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Qualifications Education and Experience • Bachelor’s Degree required. Master’s Degree preferred from an accredited College or University, • Certified as a Special Education Teacher or Administrator, • 4+ years of professional experience, working within a classroom with Special Education and/or ELL students, • Prior experience working in schools (preferably in the charter, private, or public school environment) and urban communities is preferred but not required. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • Prolonged periods were sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Ability to occasionally lift and move up to 20 pounds.Additional Information Work Perks When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a competitive salary ranging from $85,500 - $94,500 with a $10,000 Sign On Bonus. Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany, NY.

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, and then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. Position Overview The Manager of Talent Acquisition & Attraction is responsible for developing new, innovative, and competitive recruiting strategies, processes, and programs supporting business objectives to attract and acquire a qualified talent pool. Duties and Responsibilities Recruitment & Selection • Manage the full recruitment process, including job postings, sourcing and screening candidates, coordinating all interview logistics, and facilitating Selection Days., • Draft and post engaging job descriptions and social media content to attract qualified candidates., • Design comprehensive, tailored interview materials to ensure alignment with role requirements and enable objective evaluations by Selection Day committees., • Maintain consistent and professional candidate communication throughout the full recruitment lifecycle to ensure a timely, warm, and professional experience., • Collaborate with hiring managers and the Director of Talent Acquisition & Attraction to ensure interview logistics are coordinated and processes are followed consistently., • Support onboarding coordination by preparing materials and ensuring compliance with hiring requirements, including fingerprinting and documentation., • Attend and support job fairs, college career days, and community events as a representative of KIPP Capital Region. Sourcing & Talent Pipelines • Proactively source candidates through online platforms, networking, referrals, and community partnerships., • Maintain and update candidate databases and talent pools for future hiring needs., • Partner with staff across schools to encourage internal referrals and support the employee referral program., • Research and recommend new tools and channels to improve sourcing and outreach efforts. Talent Attraction & Strategy • Support the Director of Talent Acquisition & Attraction in developing and executing talent attraction and recruitment strategies that align with organizational goals., • Assist in implementing employer branding initiatives to strengthen visibility and reputation as an employer of choice., • Help maintain relationships with community partners, colleges, and organizations to build a diverse and qualified talent pipeline., • Stay informed on current recruitment trends and share recommendations to enhance the region’s hiring efforts., • Assist with tracking and monitoring recruitment budgets, invoices, and advertising expenses for approval by the Director of Talent Acquisition & Attraction. Data, Analysis & Reporting • Track and report on recruitment metrics to support reporting initiatives such as time-to-hire, applicant flow, and source of hire., • Maintain accurate data in applicant tracking and ATS systems to ensure consistency and reliability., • Prepare reports and dashboards for the Director and HR team to support data driven decision making., • Assist the Director of Talent Acquisition & Attraction in conducting surveys or research related to talent trends, compensation, and employment activity. Collaboration & Stakeholder Engagement • Work closely with the Director of Talent Acquisition & Attraction and the HR Team to coordinate priorities and ensure smooth communication with hiring managers., • Maintain positive and professional relationships with internal stakeholders, including hiring managers and School Leaders., • Provide consistent updates on recruitment status and candidate pipelines., • Collaborate with Communications and Operations teams to align messaging, materials, and logistics for recruitment efforts., • Represent KIPP Capital Region professionally at internal and external recruitment events. Retention & Employee Experience • Support efforts to strengthen staff engagement and retention by maintaining positive relationships with current employees., • Assist with the Intent to Return (ITR) process, including data tracking, communication, and follow up., • Assist with the Intent to Return (ITR) process by updating the talent map throughout the school year, tracking data, communicating with stakeholders, following up with employees, ensuring key information is shared appropriately, and maintaining confidentiality throughout the process., • Help collect and organize feedback from onboarding, exit, and engagement surveys to inform improvement plans., • Partner with HR and school leaders to identify and support employee needs as they arise. KIPP Capital Region • Perform other duties outlined by the Director of Talent Attraction & Acquisition and Chief People Officer (CPO)., • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services., • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Qualifications Education and Experience • Bachelor’s Degree from an accredited College or University is required. A degree in Communications, Human Resources, Sales, or a related field is preferred. SHRM-CP or SHRM-SCP is a plus., • Proven experience in Recruitment, Sales, HR, or education is preferred., • Deep understanding of the competitive talent market, strong stakeholder relationship skills, and expertise in leveraging direct sourcing techniques with the ability to drive results-oriented initiatives., • Ability to effectively advise, coach, interact, and navigate crucial conversations, including a demonstrated understanding of negotiation techniques., • Strong interpersonal skills, with the ability to develop productive working relationships with stakeholders across functional and organizational lines., • Experience working directly with students, preferably in a charter, private, or public school environment., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours, including night and weekend hours as necessary., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. • This role operates in a professional office environment and routinely uses standard office equipment., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Must be able to communicate clearly and effectively through verbal and written means, both in person and via phone, video conferencing, and email., • The employee must be able to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop/bend and reach, kneel, crouch or crawl, talk, and hear., • Must be able to move throughout various work locations, attend recruitment events, and occasionally travel to schools, colleges, and job fairs (up to 25–30% of the time)., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Occasional standing, walking, bending, or lifting to 20 pounds (e.g., event materials, recruitment signage, or office supplies)., • Ability to focus on detailed work for extended periods of time., • Ability to handle high volumes of information and multitask effectively., • Capacity for sustained attention and problem-solving in dynamic, fast-paced settings., • Ability to manage confidential information with discretion and sound judgment.Additional Information Work Perks When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Generous time-off, • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a competitive salary ranging from $68,400 - $75,600 Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany, NY and Troy, NY.

Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience with enterprise mobile device management solutions 70 months of experience supporting audio visual equipment 70 months of experience supporting teleconferencing equipment 60 months of experience with Office 365 & Office.com functionality 60 months of experience training/guiding end users 60 months of experience using WebEx or Microsoft Teams 60 months of customer service experience Bachelor’s Degree

Job Description Be the first friendly face our patients see. As a Patient Access Representative, you'll greet patients, check them in for their appointments, and help keep the front desk running smoothly. If you love working with people and want to make a real difference in patient care, we'd love to hear from you! Apply today! Monday-Friday 8:30am-5pm Position Summary As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered. Responsibilities • Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;, • Greets patients promptly and professionally;, • Professionally answers incoming phone calls;, • Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;, • Properly collects copayments and balances;, • Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;, • Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;, • Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;, • Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;, • Prints (or sends to patient portal) any handouts that need to be given to the patient;, • Maintains a high level of confidentiality and complies with HIPAA standards;, • Maintains a neat and organized workspace, and restocks supplies as needed;, • Travels to other offices as needed for coverage;, • Other duties as assigned. Qualifications • High School Diploma required; some higher education preferred;, • Knowledge of medical insurances preferred;, • Exceptional customer service skills required;, • Experience working with an EMR/PM required;, • Exceptional written, verbal and interpersonal communication skills;, • Highly organized with strong attention to detail;, • Quick thinker with ability to pivot in a fast-paced environment;, • Ability to multi-task in a high-volume environment is a must;, • Valid driver’s license and vehicle for needed travel Other Information • Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.

Job DescriptionBe fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and family to get off the couch and get active...if you know and enthusiastically share the importance of fitness as a part of a healthy lifestyle -- well, we just may want you to turn your passion for fitness into a paying career. Were looking for enthusiastic individuals eager to share our story and our success with everyone who walks through that door or who calls for more information or who expresses even the slightest bit of interest in improving themselves. Are you passionate, positive, and can talk to anyone? Do you thrive on being part of a team? Does your zest for being part of a world-class growing fitness company get you out of bed with a smile and determination to change more lives -- physically, mentally, emotionally? Do you have excellent communication skills, whether face-to-face or on paper? Then keep reading. Heres more of what the position entails: • Greeting everyone who enters the studio with enthusiasm, energy and knowledge, • Presenting the OTF concept to any interested consumers, also known as intros, • Working at our front desk which includes answering phones and talking to members among other tasks, • Giving studio tours, • Working hand-in-hand with trainers to guide intros through their first Orangetheory workout, • Selling memberships to help the studio thrive, • Following up on prospective clients, • Handling members concerns in a professional and objective manner with the goal of resolution, • Participating in marketing and outreach events, • Ensuring all areas of the studio are kept clean and organizedSo if you have a passion for fitness and would like to help us in our mission to spread More Life to our members and community, we would like to hear from YOU! Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process.

Job Description Front Desk Experience Coordinator (Receptionist) In Our Own Voices, Inc. (IOOV) Albany, NY | Full-Time | On-Site Salary Range: $38,500 – $40,000 Reports To: Office Manager About In Our Own Voices (IOOV) In Our Own Voices, Inc. (IOOV) is a Black-led, LGBTQ+ people-of-color–centered organization committed to building power, protection, and possibility for our communities. Through advocacy, direct services, and culturally grounded programming, we create spaces rooted in healing, dignity, and collective care. Position Summary The Front Desk Experience Coordinator is the heartbeat of IOOV’s daily operations and community connection. This role goes beyond traditional reception work. It is about shaping the first impression, holding space with intention, and ensuring every person who enters or calls IOOV feels seen, respected, and supported. You are the bridge between community and services, helping to move people from inquiry to impact while keeping the office running with clarity, care, and efficiency. Core Responsibilities Front Desk Leadership and Community Experience • Welcome all visitors with warmth, professionalism, and cultural humility, • Serve as the first point of contact for clients, partners, and community members, • Answer and route calls with accuracy and care, • Support client engagement and connection to services, including programs such as the food pantry, • Maintain a welcoming, organized, and affirming front office environment Administrative Coordination • Manage shared calendars, appointments, and scheduling in coordination with leadership, • Handle incoming and outgoing mail and general communications, • Maintain organized client files, check-in systems, and front desk workflows, • Ensure seamless day-to-day front office operations Data and Systems Support • Enter and maintain accurate data in organizational databases, • Follow funder and organizational requirements for documentation and reporting, • Assist with tracking basic program data and generating reports, • Identify and communicate system or database issues Event and Program Support • Support logistics for IOOV programs, events, and community activities, • Assist with scheduling, space coordination, and vendor communication, • Help manage internal and external event calendars, • Contribute to a smooth and engaging community experience during events Operations and Accountability • Uphold strict confidentiality and ethical handling of all information, • Follow organizational policies and procedures, • Support team operations and special projects as assigned Minimum Qualifications • High School Diploma required, Associate’s Degree preferred, • 2 to 3 years of front desk, receptionist, or administrative experience, • Bilingual Spanish strongly preferred, • Strong computer and database skills, • Excellent communication and interpersonal skills, • Strong organization, attention to detail, and time management, • Ability to multitask and thrive in a fast-paced, mission-driven environment Why This Role Matters At IOOV, the front desk is not just a position. It is a place of trust, access, and connection. You help set the tone for how our community experiences care, dignity, and belonging every single day. Equal Opportunity Employer (EOE) In Our Own Voices, Inc. (IOOV) is an Equal Opportunity Employer committed to equity, dignity, and belonging. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, HIV status, veteran status, or any other protected characteristic. We strongly encourage applications from LGBTQ+ people of color, transgender and gender expansive individuals, people living with HIV, and those from communities most impacted by systemic inequities. Company DescriptionIn Our Own Voices, Inc. (IOOV) is a nonprofit organization dedicated to serving the needs of LGBTQ+ communities, with a focus on people of color. Our mission is to enhance the health, wellness, and overall quality of life for LGBTQ+ individuals through advocacy, support services, and community-building activities. We offer a wide range of programs, including health services, mental health support, youth services, and cultural events, all aimed at fostering a safe, inclusive, and equitable environment. At IOOV, we are committed to promoting social justice and empowering marginalized communities to thrive.In Our Own Voices, Inc. (IOOV) is a nonprofit organization dedicated to serving the needs of LGBTQ+ communities, with a focus on people of color. Our mission is to enhance the health, wellness, and overall quality of life for LGBTQ+ individuals through advocacy, support services, and community-building activities. We offer a wide range of programs, including health services, mental health support, youth services, and cultural events, all aimed at fostering a safe, inclusive, and equitable environment. At IOOV, we are committed to promoting social justice and empowering marginalized communities to thrive.

Job DescriptionStudio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment. Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients. Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary. Duties and Responsibilities • Assist in delivering the ultimate boutique fitness experience to every client, every time., • Provide the highest level of customer service to all clients and visitors upon arrival., • Greet and check-in clients professionally upon arrival and thank them as they leave., • Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately., • Sell memberships and class packages in-person, online, and over the phone., • Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)., • Maintain a clean and tidy studio., • Process retail sales and restock inventory as needed. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description KIPP Capital Region is a part of a national network of high-performing public Charter Schools committed to creating joyful, academically excellent, and prepared students with the skills, ability, and confidence to pursue their paths to college, career, and beyond. Located in both Albany and Troy, NY, KIPP Capital Region serves 2,500+ students in grades K-12 across seven schools. We believe every individual walks through the doors of schools bearing gifts. Talent. Perspective. Drive. Inspiration. So at KIPP Capital Region, we support every student and educator to see those gifts, then build the skills and confidence they need to thrive. We are committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all of our stakeholders to participate in this work so that we can create a future without limits for our students, together. How to Apply This search is being conducted in partnership with The K12 Search Group, an external recruitment firm. All interested and qualified candidates should apply directly via the link https://jobs.crelate.com/portal/thek12searchgroup/job/w7u434fmdw4psqi9qosxdxqhue. Position Overview The Managing Director of Schools (MDs) is a senior member of the KIPP CAP Regional Leadership responsible for the superior performance of schools in the regional portfolio, directly managing the overall portfolio of schools, principals, and initiatives that impact the education of future graduates. Goals and Milestones The Managing Director of Schools will be responsible for meeting the following ambitious goals. Goals subject to change based on the needs of students and regional priorities: Academics • 70% of students passing the state test in Reading & Math, • 85% of K-2 students at or above benchmark on mCLASS, • 95% of HS students GPA >2.5 Student Engagement & Experience • 90% Student Retention from Fall to Fall, • 95% Average Daily Attendance, • 85% of 8th graders enroll in KCAP HS Regional Sustainability • Schools achieve 100% or over their budgeted enrollment goal Talent • 100% of teacher roles filled by the first day of school Duties/Responsibilities Managerial Leadership and Team Development • Manages 3+ School Principals across the Region., • Supervises the Principals in creating and implementing their school plans and priorities and managing schools to region wide benchmark goals., • Develop trusting relationships with the School Principal and consistently receive high quality transformational development that increases their effectiveness and outcomes at their schools., • Provide senior instructional leadership within the region, supporting technical skill building, continuous improvement, and impressive results for schools academically, culturally, and in human capital practices., • Coach and develop principals and SLT members to achieve proficiency on 90% of One KIPP School Leadership Levers., • Collaborates with the Chief Schools Officer, Director of Leadership Development, and the Regional Team to deliver effective professional development to Principals, including planning and delivering effective Professional Development., • Engage in collective learning in service of creating excellent schools, feel a sense of belonging, and are sustained in the work., • Supports the development of Principals in designing and leveraging their secondary leadership teams and establishing an effective operations partnership., • Serves as a thought partner to direct reports as they lead their respective teams; coaches and supports direct reports to address their key roles and responsibilities., • Supervises Principals in creating and implementing effective professional development opportunities for their teams., • Completes tri-annual performance evaluations of direct reports: BOY, MOY, and EOY., • Supports the development of School Instructional Teams and successor leaders across all schools., • Builds a strong, cohesive team culture that reflects KIPP Capital Region values and vision. Educational Leadership & Academic Support • Effectively support and develop Principals to ensure they are implementing their academic strategies (regionwide and school-based) and all aspects of the talent strategies, and support Principals in implementing their school priorities in alignment with the KIPP Capital Region academic vision, mission and strategic plan., • Build and execute strategy, motivate others to make change, and invest and build relationships with other stakeholders to support the ambitious academic outcomes of our schools., • Support and coach Principals to meet regional performance metrics and to ensure that regional policies/procedures are implemented at the school level., • Develop and manage instructional initiatives within the region and effectively partner with MDs of School Operations to support School Leaders in meeting their schools' instructional and operational needs., • Collaborates with the Chief Schools Officer and Director of Leadership Development to implement academic priorities and ensure vertical alignment among schools., • Works with Principals to develop and implement long-term curriculum, assessment, and school improvement plans., • Collaborate in hiring, onboarding, management, and evaluating all staff, including Principals and school-based instructional and culture teams., • Plan and lead regular professional development sessions for the Principals, Instructional and Culture communities., • Ensures that the Principals have a clear plan for improvement of Instruction and School Culture., • Engages Principals in weekly academic program analysis and progress monitoring., • Manages long-term and annual school planning., • Supports the development of strong school operational systems and processes focusing on data collection, scheduling, and Special Education programs and services. Leadership & Collaboration • Build and execute strategy, motivate others to make change, and invest and build relationships with other stakeholders to support the ambitious academic outcomes of our schools., • Collaborate with fellow Managing Directors of School to ensure consistent implementation of operations priorities across all schools., • Strategically prioritize their time to focus on driving school outcomes and are sustained in the work., • Focus on building management capacity and ensure that all of our regional leaders are well equipped and on track to meet goals, additionally they are able to plan to reallocate resources as appropriate to meet the needs of the region., • Provide Principals with personalized guidance, support, and resources from cohesive regional systems that allow them to prioritize instructional leadership and meet their school’s needs effectively., • Partner with regional support teams on all region-specific initiatives and systems., • Serve as the liaison between school and regional teams to identify issues and implement sustainable solutions., • Help formulate and implement a region-wide operations strategy and key data analysis events calendar., • Serve as a role model as a leader and manager, investing deeply in supporting and developing team members and growing their capacity to learn, contribute, and engage in the work of the team and organization. Data Use, Data Reporting & Analysis • Leverage data strategically to support principals in meeting their goals and improving student and school outcomes., • Drive goals and use data in making decisions, providing in-depth monitoring of regional performance metrics and producing compelling plans to motivate and inspire others to act and share investment in achieving operating outcomes., • Build and maintain data reports and visualizations to display school management results and key performance metrics., • Support school-based instructional and culture staff using data tools and reports for continuous improvement., • Provide additional data reporting and analysis for external accountability, compliance, surveys, operations evaluation, or development tasks., • Analyze school performance management data to identify gaps in school design and make necessary adjustments for successful outcomes and compliance. KIPP Capital Region • Perform other duties as outlined by the Chief Schools Officer, • Committed to furthering anti-racism, equity, and racial justice in all our efforts, and expect all our stakeholders to participate in this work so that we can create a future without limits for our students together., • Complies with all charter, federal, state, and local laws and regulations, including the NYS Department of Education, Department of Health, and NYS Office of Children and Family Services, • Adheres to organization policies and procedures; promotes and supports mission, vision, and values, including developing and participating in internal surveys and data collection for continuous improvement initiatives.Qualifications Education and Experience • Bachelor's Degree from an accredited College or University, • 3+ years’ experience as a Principal in a high performing school, preferably in the charter, private, or public school environment., • Demonstrated leadership and management skills, particularly in building teams, working through others, promoting collaboration, managing conflict, goal setting, and holding people accountable., • Prior experience working in schools and urban communities is preferred but not required., • Ability to work a flexible schedule outside of regular business hours., • Aptitude to create and work within an inclusive environment that honors and supports a diversity of backgrounds and perspectives. Physical Requirements • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully., • Reasonable accommodations may enable individuals with disabilities to perform essential functions., • Prolonged periods were sitting at a desk and working on a computer., • Must be able to access and navigate all areas of the school and other facilities as needed., • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • The employee needs to read, write, and speak English fluently., • While performing the duties of this job, the employee is required to stand, walk, sit, use fingers to type, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance; stoop/bend and reach, kneel, crouch or crawl; talk, hear., • Dexterity requires writing and operating standard office machines such as computers, printers, copiers, fax machines, phones, and calculators., • Ability to occasionally lift and move up to 20 pounds. Additional Information Work Perks When you join KIPP Capital Region, you are joining in on our promise to families that their children will enter college and the professional world able to thrive academically due to their literacy, numeracy, and core knowledge in science and social studies. We also promise that our students will develop a passion for learning and the drive necessary to persevere as they climb the mountain to and through college and career. Our graduates will be prepared to return to their community as teachers, leaders, and architects of continued growth in the Capital Region. And while the biggest perk to working at KIPP Capital Region is doing work that makes a lifelong difference in the lives of our students, you'll find that's not the only benefit we offer: • Industry-leading medical, dental, and vision coverage, • Aggressive employer 403(b) contribution match, • Childcare benefits, • Unparalleled work/life Integration, • Casual dress code, • Relocation stipend (conditions apply), • And so much more! For more information on the benefits of joining KIPP Capital Region, please view our Employee Benefits Summary. Learn More: KIPP Capital Region offers a competitive salary ranging from $128,300 - $141,800. Salaries are determined using an equitable compensation scale that accounts for years of experience relevant to the role and longevity within the KIPP network. KIPP Capital Region will evaluate and determine the step/level a new hire will be placed within our teacher salary scale at point of hire. All staff and educators at KIPP Capital Region are committed to anti-racism and inclusion, are part of a close-knit diverse community, and are encouraged to show up authentically, inspiring our children to do the same. Learn more about what it’s like to work at KIPP Capital Region: kippcapital.org/join-our-team/ This role is located at KIPP Capital Region schools in Albany, NY and Troy, NY

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