JOB TODAY logo

Help desk manager jobs in North Bergen, New JerseyCreate job alerts

Are you a business? Hire help desk manager candidates in North Bergen, NJ

  • Front Desk Receptionist
    Front Desk Receptionist
    2 days ago
    Full-time
    Hoboken

    Receptionist Fred Astaire Dance Studios Hoboken We are looking for a positive, professional, and highly organized Receptionist / Studio Coordinator to join our team at Fred Astaire Dance Studios Hoboken. We are looking for someone who is more than just a receptionist — someone who enjoys being part of a team, thrives in a fast-paced environment, and is excited to contribute ideas that help our studio continue to grow. The Ideal Candidate We are looking for someone who is: Pleasant, warm, and positive with a welcoming personality An excellent communicator, both verbally and in writing Able to maintain calm and professional composure under pressure Highly organized and detail-oriented A strong team player who enjoys collaborating with others Adaptable and resourceful, with the ability to handle unexpected situations confidently Proficient in Microsoft Word, Excel, Google Docs, and Numbers Comfortable learning and working with new software and technology Proactive and solution-oriented, rather than waiting to be told what to do Eager to learn, grow, and take on new responsibilities Someone who enjoys bringing fresh ideas and creative solutions to the team What You'll Be Doing As the first point of contact for our studio, you'll play an important role in creating a positive experience for our students and guests. Responsibilities may include: Welcoming students and guests with a warm and professional attitude Answering phones, emails, and messages Managing schedules, appointments, and studio calendars Assisting with administrative and organizational tasks Maintaining accurate records and spreadsheets Communicating with students, instructors, and studio management Helping coordinate studio events and activities Supporting the day-to-day operations of the studio Helping create a fun, organized, and welcoming studio environment Identifying opportunities to improve systems and bring new ideas to the team

    No experience
    Easy apply
  • Host / Hostess
    Host / Hostess
    2 days ago
    Full-time
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

    Easy apply
  • Receptionist
    Receptionist
    28 days ago
    $18–$20 hourly
    Full-time
    Manhattan, New York

    Job Title: Medical Receptionist – Audiology Office (Phones & Data Entry) Location: Brooklyn / Queens / Manhattan – Audiology practice About Us Busy, growing audiology practice looking for a friendly, reliable receptionist to be the first point of contact for our patients. We provide hearing evaluations, hearing aids, and related services in a professional but down-to-earth environment. Key Responsibilities Phone & Patient Communication • Answer high volume of incoming calls in a professional, warm manner, • Schedule, confirm, and reschedule patient appointments, • Check voicemails and return calls promptly, • Provide basic information about services, locations, and hours, • Transfer calls to the appropriate provider/office when needed Front Desk & Admin • Greet patients and check them in/out, • Verify and update patient demographics and insurance information, • Collect copays and outstanding balances when applicable, • Maintain a neat, organized, welcoming front desk area Data Entry • Enter patient information into EMR/practice management system accurately, • Scan and upload documents (ID, insurance cards, referrals, audiograms, etc.), • Update notes and appointment statuses in the system in real time General Support • Communicate with audiologists and support staff regarding schedule changes or urgent issues, • Help with basic office tasks: filing, faxing, printing, emailing documents, • Follow office protocols for HIPAA and patient privacy Requirements • Experience:, • Prior medical office or front desk experience strongly preferred, • Experience in audiology, ENT, or other specialty is a plus but not required, • Skills:, • Excellent phone etiquette and clear, friendly communication, • Strong typing and data entry skills with attention to detail, • Comfortable working with computers, email, and multi-line phone systems, • Able to multitask and stay calm when phones are busy, • Personality:, • Patient, kind, and professional with all patients, • Team player who is reliable and punctual, • Willing to learn audiology-specific terminology and office workflows, • Language:, • English required, • Bilingual (English/Spanish or English/Russian/other) is a big plus Schedule & Compensation • Schedule: Full-time (e.g., Monday–Friday, 9am–5pm), • Some flexibility for evenings or Saturdays is a plus, • Compensation: Competitive hourly rate based on experience, plus potential performance bonuses, • Benefits may include paid time off and holidays (can adjust based on what you offer)

    Immediate start!
    Easy apply
  • Driver Fleet Manager
    Driver Fleet Manager
    1 month ago
    Full-time
    East Williamsburg, Brooklyn

    Full job description Healthy Heart Foods is seeking an experienced, hands-on Fleet Manager to oversee our commercial delivery fleet. This is an operational position, not a desk-only management role. We are looking for someone who understands trucks, drivers, maintenance, and the day-to-day challenges of keeping a busy delivery fleet on the road. Candidates must have commercial truck driving experience and be willing and able to drive company trucks when needed. Responsibilities Manage the day-to-day operation and readiness of the company vehicle fleet. Take full ownership of all vehicle maintenance, repairs, breakdowns, towing, and rentals. Develop and manage preventive maintenance schedules for every vehicle. Coordinate repairs with mechanics, dealerships, body shops, refrigeration technicians, towing companies, and other vendors. Track vehicles that are out of service and actively manage their return to operation. Arrange rental or replacement vehicles when needed to prevent interruptions to deliveries. Review repair estimates, recommendations, and invoices. Monitor tires, brakes, oil changes, inspections, liftgates, refrigeration systems, and other vehicle maintenance requirements. Maintain an accurate record of the condition and status of every vehicle. Work closely with dispatch and operations to ensure enough trucks are available for daily routes. Drive company delivery trucks when operational needs require it, including emergencies, driver call-outs, moving vehicles, or other situations. Collaborate with management and HR in interviewing and evaluating driver candidates. Participate in road tests and help determine whether prospective drivers have the appropriate driving skills and judgment. Assist with driver onboarding, training, and safety procedures. Coordinate driver schedules with dispatch and operations, and monitor driver hours, attendance, overtime, and Hours of Service compliance where applicable. Monitor driver performance, accidents, violations, vehicle care, and compliance with company procedures. Ensure drivers properly complete pre-trip and post-trip inspections. Maintain vehicle registrations, inspections, insurance documentation, permits, and other required records. Help ensure compliance with applicable DOT, DMV, insurance, and commercial vehicle requirements. Investigate accidents and coordinate documentation, insurance claims, towing, and repairs. Monitor GPS/fleet-management systems, mileage, vehicle utilization, and driver behavior. Monitor fleet expenses including repairs, maintenance, rentals, towing, fuel, and other costs. Identify opportunities to reduce vehicle downtime and unnecessary fleet expenses. Recommend when vehicles should be repaired, replaced, rented, or removed from service. Qualifications Commercial truck driving experience required. Must be willing and able to drive company trucks as needed. Valid driver’s license and acceptable driving record. CDL preferred where applicable. Previous fleet management, fleet maintenance, transportation management, or similar experience. Strong knowledge of commercial vehicle maintenance and repair. Experience working with mechanics, repair shops, dealerships, towing companies, and rental companies. Experience supervising, interviewing, training, or evaluating drivers. Knowledge of DOT, DMV, commercial vehicle, and driver safety requirements. Strong organizational and follow-up skills. Comfortable using GPS/fleet-management software, spreadsheets, and other technology. Ability to troubleshoot problems and make decisions quickly in a fast-paced environment. Who We’re Looking For We want someone who takes ownership of the fleet. The right person knows which trucks are operational, which need service, when inspections are due, which vehicles are in the shop, when they are coming back, and whether a rental is needed. When a truck breaks down, we don’t want someone who simply reports the problem. We want someone who takes responsibility for solving it and keeping the operation moving. Our goal is simple: safe, reliable trucks available every day so our customers receive their deliveries on time. Pay: $85,000.00 - $105,000.00 per year Work Location: In person

    Easy apply
  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    2 months ago
    $18–$22 hourly
    Full-time
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York🕒 Schedule: Shift-based(7AM–3PM; 3PM–10PM; 10PM–7AM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

    Immediate start!
    Easy apply
  • Front Desk Secretary / Spa Receptionist
    Front Desk Secretary / Spa Receptionist
    2 months ago
    $20–$25 hourly
    Full-time
    Manhattan, New York

    Dorothy’s Day Spa is seeking a friendly, professional, organized, and dependable Front Desk Secretary / Spa Receptionist to join our team. We are looking for someone who enjoys working with people, communicates professionally, and can provide an excellent experience for our clients from the moment they contact or enter the spa. Position Responsibilities The Front Desk Secretary / Spa Receptionist will be responsible for: • Greeting clients warmly and professionally upon arrival, • Answering incoming telephone calls, text messages, and client inquiries, • Scheduling, confirming, changing, and canceling appointments, • Managing the spa appointment calendar and helping maintain an efficient daily schedule using Mangomint software, • Checking clients in and out, • Processing payments and providing receipts, • Maintaining accurate client information and records, • Explaining spa services, treatments, products, packages, and promotions to clients, • Assisting clients with selecting and scheduling appropriate services, • Providing information about pricing and appointment availability, • Following up with clients regarding appointments when appropriate, • Helping promote spa services, packages, gift certificates, and retail products, • Maintaining a clean, organized, professional, and welcoming reception area, • Communicating appointment changes and client requests to technicians and other spa staff, • Assisting management with basic administrative and clerical duties, • Handling client concerns professionally and bringing appropriate matters to management's attention, • Protecting client privacy and maintaining confidentiality, • Helping ensure smooth communication between clients, technicians, and management Qualifications The ideal candidate should have: • Excellent customer-service and interpersonal skills, • Professional and pleasant telephone manner, • Strong communication skills, • Good organizational and multitasking abilities, • Basic computer and technology skills, • Ability to learn appointment scheduling and point-of-sale software, • Attention to detail and accuracy, • Ability to remain professional in a busy environment, • Dependability and punctuality, • Professional appearance and attitude, • Ability to work cooperatively as part of a team Previous experience as a receptionist, secretary, administrative assistant, salon/spa receptionist, medical-office receptionist, hotel front-desk associate, or customer-service representative is preferred but not necessarily required for the right candidate. What We Are Looking For We are especially interested in someone who is: • Warm and welcoming, • Energetic and positive, • Responsible and trustworthy, • Comfortable speaking with clients in person and by telephone, • Comfortable recommending services and promotions, • Able to manage multiple appointments and requests at the same time, • Interested in developing long-term relationships with our clients, • Willing to learn about the beauty, wellness, and spa industry

    Immediate start!
    No experience
    Easy apply
1