143 Best help desk manager Jobs in New York, NY (June 2025)

Job Overview Modern Age is a forward-thinking longevity and wellness clinic in NYC, dedicated to helping clients look and feel their best at every age. We are a growing startup seeking a customer-centric, proactive Full-Time or Part-Time Front Desk Administrator who shares our passion for wellness, aesthetics, and providing exceptional service. Key Responsibilities: Warmly greet and assist clients, ensuring a seamless and welcoming experience that reflects Modern Age’s commitment to personalized care. Manage scheduling, appointment confirmations, and client communications using platforms like Canvas and Podium. Process payments and manage billing with Stripe, ensuring smooth and secure transactions. Address guest concerns or complaints with professionalism and efficiency. Handle administrative tasks such as filing, correspondence, and maintaining office supplies. Following up with labs orders when necessary. Collaborate with management to streamline front desk operations and improve efficiency as we grow. Stay up-to-date on Modern Age’s services, including Botox, HydraFacials, Microneedling, and other longevity-focused treatments, and products to confidently address client inquiries. Assist with maintaining a calm, organized workspace that enhances the client experience. Qualifications: Previous experience in a med spa, aesthetics, or wellness setting is required. Outstanding customer service and communication skills, with a warm and professional demeanor. Familiarity with platforms such as Stripe, Canvas, and Podium is plus. Excellent time management skills to prioritize tasks effectively. The ability to multitask and prioritize in a fast-paced environment. A proactive mindset with a desire to assist in streamlining operations and enhancing overall client satisfaction. Team player who works well in collaboration with management and supports the vision of Modern Age. What We Offer: An exciting opportunity to be part of an innovative startup at the forefront of longevity and aesthetic care. A positive, supportive work environment focused on professional growth. Competitive hourly wage with room to grow within the company. Discounts on retail and aesthetic services. Job Types: Full-time, Part-time Pay: $20.00 - $25.00 per hour Expected hours: 25 – 40 per week Schedule: 4 hour shift 8 hour shift Day shift Morning shift Work Location: In person

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New York Urology Specialists

Medical Assistant / Front Desk Coordinator + Fluent Spanish or Russian (Midtown)

15 hours ago

Full-time

Manhattan, New York

What this Position Offers: - Competitive Pay - Full-time position - Paid Vacation - Paid Sick days - Paid Holidays - Opportunity for growth to a management position - Great and friendly work environment - Opportunity to see patients get better - reward of helping others This job requires flexibility and availability to work evening and weekend hours as needed. Reliability is a must. Promotion is based on performance and initiative to solve problems. We are looking for an independent 'problem-solver' minded individual who is capable of making everyone happy. Bilingual is a plus: Spanish / Chinese / Russian Growth Potential with Promotions for the Right Candidate A urology practice is seeking an experienced medical office professional who can multitask and independently handle a variety of front-office, back-office and clinical tasks. An ideal candidate would also be able and willing to do medical assisting tasks as needed. Must be able to obtain medical history. This role is critical to creating a positive first impression for the practice. Your caring and positive attitude will have a significant impact on patient loyalty and their relationship with the practice. Must be available to work a flexible schedule including evenings and some weekends. We are a smoke-free and drug-free organization. An ideal candidate would understand that this is as much a front desk position as it is a sales position as the ability to communicate with prospective patients for them to choose us is critical to business success. The employee should be able to manage and follow up on all patient requests. Prior successful sales experience is beneficial. We are looking for an experienced healthcare professional. An ideal candidate would have experience with the following skill set: PRIMARY FUNCTION: - Experience with front office duties. - Experience in benefit eligibility including out-of-network benefits, preauthorizations, surgical authorizations or billing. medical billing and collection practices - Experience with surgical scheduling - Sales Oriented - Pleasant and professional phone manner. Must be comfortable handling urine specimens and blood specimens. Follow HIPAA rules; be able to confidentially discuss private medical issues with male and female patients such as sexual health and urinary incontinence in a professional manner. Your duties will include explaining our medical services; schedule appointments, answer and return calls from potential and existing patients. Document all interactions in EMR (electronic medical records). Check-in patients, verify insurances, pre-certify and schedule tests (CT, MRI, etc) and surgeries with insurance companies. Schedule hospital surgeries. Submit medical billing information; collect patient payments. Responsibilities: - Greeting our patients and directing the flow of the facility including the office and surgical practice area - Enters patient demographics in system - Collects co-pays and past balances at time of check-in and enters into the batch for the day Ideally, you have experience with medical assistance for procedures such as cystoscopy, urodynamics, uroflow. Compensation commensurate with skills and experience. Includes base salary plus performance based incentives. Please include a cover letter detailing your experience and skills that are relevant to this position. This will significantly improve your chances of employment in our practice. Principals only. Recruiters, please don't contact this job poster.

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RRYL Skin Spa

🌟 Front Desk + Brand Assistant – Luxury Skincare Spa

Part-Time or Full-Time | In-Person | $20–22/hr + Performance Bonuses RRYL Skin Spa is a high-end skincare studio in Midtown Manhattan, rooted in Moroccan wellness traditions and modern skincare rituals. We are seeking a poised, detail-oriented, and hardworking Front Desk & Brand Assistant to help support our daily operations, and contribute meaningfully to our growing brand. This is more than a front desk job. You’ll represent a luxury experience—ensuring every client feels seen, cared for, and immersed in the world of RRYL. ✨ Your Role Greet clients with warmth, elegance, and attentiveness Manage bookings, confirmations, and schedule flow using Mindbody Handle payments, send digital receipts, and track client preferences Answer phone calls, messages, and client DMs (Instagram/WhatsApp) Maintain a clean, calm, and high-standard front of house Support light content creation: film behind-the-scenes, client testimonials, spa ambiance, etc. Represent the brand voice and aesthetic in all interactions 🎯 Who You Are Professional, polished, and reliable with a strong work ethic Passionate about skincare, luxury service, and hospitality Tech-savvy: Comfortable with booking software (like Mindbody), email, and social media Excellent communicator with strong organization skills Naturally proactive: sees what needs to be done and does it Previous spa, salon, hospitality, or luxury retail experience preferred 💼 What We Offer $20–22/hr based on experience (with growth potential) Performance bonuses for client rebookings, content support, and referrals Flexible part-time or full-time schedule based on your availability Discounted or complimentary skincare treatments The opportunity to grow with a rising luxury wellness brand

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JS Homecare Agency of NY - Queens

Sunset Park, Brooklyn

We are seeking a detail-oriented and organized Office Clerk to join our team. The ideal candidate will play a vital role in ensuring smooth office operations by performing various administrative tasks. This position requires strong customer service skills and proficiency in office software, making it essential for maintaining effective communication and support within the organization. Responsibilities Greet and assist visitors at the front desk, providing excellent customer service. Manage incoming calls and respond to inquiries with professionalism. Perform data entry and maintain accurate records using computerized systems. Utilize Google Suite for document creation, scheduling, and collaboration. Proofread documents for accuracy and clarity before distribution. Provide administrative support to team members as needed, ensuring efficient workflow. Handle customer support inquiries, addressing concerns promptly and effectively. Maintain an organized filing system for easy retrieval of documents. Experience Previous experience in an administrative role is preferred but not required. Strong customer service skills with a friendly demeanor. Familiarity with front desk operations and office procedures is a plus. Proficient in using Google Suite applications (Docs, Sheets, Calendar). Excellent proofreading skills to ensure high-quality documentation. Bilingual Chinese candidates are encouraged to apply to enhance communication with diverse clients. A willingness to learn and adapt in a fast-paced environment is essential. Join our team as an Office Clerk where your contributions will help create a positive experience for both our clients and staff! Job Type: Full-time Pay: $20.00 - $21.00 per hour Expected hours: 35 per week Benefits: Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Work Location: In person

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infinity global concierge

We are looking for a Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Requirements and skills Work experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software, like Cloudbeds and RoomKeyPMSUnderstanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus

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