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  • Intake Coordinator
    Intake Coordinator
    hace 10 días
    $19–$21 por hora
    Jornada completa
    Manhattan, New York

    We are seeking a compassionate, organized, and results-driven Intake Coordinator to serve as the primary face and voice of our Social Adult Daycare community. In this role, you will guide seniors and their families through the enrollment process from their very first inquiry. You will be responsible for managing leads, conducting assessments, navigating Managed Long-Term Care (MLTC) insurance or Medicaid eligibility, and ensuring a warm, seamless transition for new participants into our daily programming. Key Responsibilities Lead Management & Enrollment: Serve as the initial point of contact for all inquiries (phone, walk-ins, web leads, and community referrals). Conduct tours of the facility and present our program's value to prospective participants and their families. Intake & Assessment: Complete comprehensive initial intake paperwork, gathering essential social, medical, and functional histories to ensure the program is a safe and enriching fit for the applicant. Insurance & Compliance Navigation: Coordinate closely with Managed Long-Term Care (MLTC) plans, Medicaid representatives, and local social services to verify eligibility, obtain authorizations, and facilitate enrollment approvals. Community Outreach: Build and maintain strong referral relationships with local senior centers, medical offices, hospitals, and community organizations to drive steady enrollment growth. Data & Documentation: Maintain meticulous, HIPAA-compliant electronic records of all prospects, pending enrollments, and active client data. Track conversion metrics and pipeline updates for management review. Onboarding Support: Collaborate with the activities and nursing/care staff to smoothly transition new participants into active daily attendance, ensuring their specific dietary, language, or social preferences are communicated. Qualifications & Skills Experience: 1–3 years of experience in healthcare intake. Experience specifically within an adult daycare, home care agency, or MLTC network is highly preferred. Language Skills: Bi-lingual capabilities in Spanish and English. Communication: Exceptional interpersonal skills. You must be able to discuss sensitive care needs with families experiencing high stress, offering both deep empathy and clear administrative guidance. Administrative Tech: Proficiency with electronic health records (EHR) software and standard office suites (Microsoft Office / Google Workspace). Knowledge Base: Familiarity with local Department of Health regulations, Medicaid eligibility rules, and long-term care insurance navigation. We offer Opportunities for professional growth within a fast-growing care network.

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