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  • Hotel Guest Experience Manager
    Hotel Guest Experience Manager
    hace 15 días
    $18–$23 por hora
    Jornada completa
    Manhattan, New York

    Position Summary: The Hotel Guest Experience Manager will assist with the daily functions of a boutique hospitality and property management company. This role is essential in supporting a smooth guest experience, coordinating team communications, and maintaining operational efficiency across multiple properties. The intern will be involved in both front desk support and backend administrative tasks, working approximately five shifts per week Key Responsibilities Front Desk & Morning Operations Support daily property routines and guest readiness Assist with guest inquiries and resolve minor issues during shift hours Monitor digital platforms (email, booking channels, messaging apps) for overnight activity and respond as needed Update and distribute cleaning schedules to housekeeping teams via internal communication channels Process reservation payments and coordinate with the central reservations team on payment follow-ups Daily Operational Support Manage check-in and check-out workflows for assigned properties Respond to booking inquiries and guest messages on major platforms (e.g., Airbnb, Expedia) Coordinate with housekeeping staff to ensure daily turnover accuracy Maintain and update occupancy, revenue, and guest experience metrics Assist with updating property management tools and task trackers Order and document purchases needed for housekeeping staff Weekly & Monthly Administrative Tasks Prepare weekly performance reports (e.g., occupancy, ADR, guest ratings) Submit recurring orders for guest amenities and supplies Draft and send guest communication templates (arrival reminders, review requests, etc.) Participate in light research for property design and improvement projects Post guest reviews and feedback on appropriate platforms Requirements Strong verbal and written communication skills Highly organized with attention to detail Ability to work both independently and collaboratively Comfortable navigating multiple platforms and tools (e.g., property management systems, project management apps, guest messaging platforms)

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  • Valet Parking Attendant
    Valet Parking Attendant
    hace 1 mes
    Jornada completa
    Manhattan, New York

    We are looking for professional, energetic, and reliable Valet Attendants to join our team. This is a fast-paced position with strong earning potential, especially for individuals who provide excellent customer service and work efficiently in high-traffic environments. Valets are responsible for safely parking and retrieving guest vehicles while creating a welcoming and professional experience for every customer. Strong communication skills, professionalism, and attention to detail are essential. Base pay varies depending on the location, venue, and shift type. However, the primary source of income comes from tips, giving motivated team members the opportunity to earn significantly more during busy shifts, weekends, private events, hotels, restaurants, and luxury venues. What We’re Looking For: Professional and positive attitude Strong customer service skills Ability to work in a fast-paced environment Reliable transportation and punctuality Valid driver’s license with a clean driving record Ability to safely drive automatic and manual vehicles is a plus Why Join Us: High tip earning potential Flexible scheduling Opportunity to work at upscale venues and events Team-oriented environment Great position for outgoing individuals who enjoy working with people If you’re motivated, dependable, and ready to maximize your earning potential through customer service and tips, we’d love to hear from you. Pay: $50.00 - $350.00 per day Benefits: Flexible schedule Opportunities for advancement Work Location: In person

    Inscripción fácil
  • Receptionist / Front Desk Associate
    Receptionist / Front Desk Associate
    hace 1 mes
    $18–$22 por hora
    Jornada completa
    Manhattan, New York

    Front Desk / Receptionist (Hotel) We are looking for a friendly, highly communicative, and responsible Front Desk Receptionist to join our hospitality team in New York. Please do not apply if you are not comfortable actively communicating with guests every day. Hospitality is about people and we need someone who genuinely enjoys helping others. This role is perfect for someone who knows how to stay organized, multitask under pressure, and maintain a calm, positive attitude in a fast-paced environment. Responsibilities: • Welcoming guests and creating a warm, professional first impression, • Managing check-in and check-out procedures, • Communicating with guests in person, by phone, and via email on a daily basis, • Working with reservations and guest information, • Maintaining daily reports and basic documentation through our channel manager, • Using Excel for tracking, reporting, and internal records, • Coordinating with housekeeping and management, • Handling guest requests and resolving minor issues professionally, • Performing room inspections and cleanliness checks, • In emergency situations, helping clean and prepare rooms when necessary - nobody is perfect :), • Ability to lift up to 50 pounds We are looking for a responsible person who is not afraid to take ownership and responsibility. Requirements: • Excellent communication skills and a friendly personality, • Strong customer service mindset, • Excel knowledge is mandatory, • Punctuality and reliability, • Ability to multitask and stay organized, • Comfortable working in a fast-paced environment, • English and Spanish (additional languages are a big plus) 📍 Location: 125 Bowery, New York 🕒 Schedule: Shift-based (7AM–3PM; 3PM–10PM; 10PM–7AM) If you enjoy meeting new people, staying organized, and being the face of a hospitality brand — we’d love to hear from you.

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