Hotel operations manager jobs in Bayonne, New Jersey - Page 3Create job alerts

Job Description Assistant General Manager SUMMARY: Manages the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability. Assist general manager in day-to-day operations of the hotel and is acting manager in the general manager’s absence. RESPONSIBILITIES: • Supervision of Front Desk Personnel, develop and post weekly work schedule of Front Desk Associates. Provide support to the Front Desk at busy times, by answering the telephone, taking messages, and assisting guests in the registration and checkout of the hotel., • Assist with selection, training, counseling and motivating hourly associates. Conduct Front Desk personnel performance appraisals., • Ensure Front Office associates follow proper cash control procedures., • Supervision of Breakfast Personnel. Assisting them in the selections of food items. Coordinating and assisting with the purchase of food and supplies from Food Supplier. Develop an inventory control of food and supplies., • Assist the General Manager and Housekeeping Manager in the supervision of the Housekeeping Department., • Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department., • Participate in the development of the hotel expense budget., • Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met., • Coordinate and administer the daily transmittal of cash and checks to the bank. Responsible for the Accounts Receivable and Accounts Payable ledgers., • Able to perform Night Auditor Duties., • Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the due date of each new period., • Work with individual vendors - making sure services and invoices match; getting the best price for supplies., • Ensure an associate attitude of attentiveness and anticipation of guest needs., • Ensure proper delivery of guest special requests., • Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all guest services and facilities., • Responsible for knowing hotel emergency procedures., • Train associates to act accordingly in the event of an emergency or accident at the hotel., • Assist in the maintenance of the key control program that is already in place, • Ensure the security needs of the property and guests are met., • Participate in community activities, associate functions, and guest events., • Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings., • Communicate with the General Manager on a daily basis., • Inform General Manager of potential problems with guests and progress of special projects., • Perform “Manager on Duty” responsibilities as required., • Ensure proper communication and teamwork are continuous with sister properties

Job Description Overview Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or shop.hardrock.com. Responsibilities The Operations Manager (Banquets) is responsible for ensuring smooth operations within the property's banquet and event spaces. This position is the outlet leader who helps the property achieve its goals by being an advocate, change leader, and champion for inspiring achievement in the department. The Operations Manager (Banquets) must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners. * • Lead, direct, and manage all department operations. Maintain regular presence throughout the department., • Establish and maintain accurate inventory records. Participate in periodic department inventories. Recommend appropriate actions based on results of inventory reporting., • Monitor operations to ensure consistent sequence of service is followed and all brand standards are properly executed., • Monitor performance of the banquet and catering team through verification and analysis or meeting planner satisfaction, mystery shop and quality audits. Initiate corrective action in a timely manner., • Ensure the proper handling, maintenance, storage, and security of all department equipment., • Work closely with the audio/visual team to ensure client needs and expectations are met., • Ensure quality and timeliness of work performed by contracted vendors., • Ensure compliance with all applicable laws and regulations., • Prepare and execute business plans to ensure the maximization of department performance., • Create and develop goals and operational strategies for the operations that are aligned with the Hard Rock brand. Communicate the role that each employee has in their achievement and ensure accountability., • Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation., • Monitor actual sales, revenues, and expenses to determine variance and assess goal accomplishments, and adjust strategies and forecasts accordingly., • Review weekly forecasts and planning of cost expenditures to correspond to forecasted occupancy and costs., • Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio., • Attract and select the best talent available from inside or outside the organization., • Develop and implement strategies to retain staff., • Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential. Monitor and evaluate staff performance and deliver recognition and rewards., • Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance., • Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law., • Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities., • Participate in and ensure Sound Checks are being conducted in department., • Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality., • Resolve guest complaints and implement changes to prevent future issues., • Resolve guest and client complaints and implement changes to prevent future issues., • Monitor quality assurance program scores and guest feedback. Take corrective action when necessary., • Maintain presence in property during peak business periods., • Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines., • Maintain effective relationships with guests., • Develop positive relationships within the business and social community., • Promote the organization in and out of industry and at relevant trade associations., • Present a professional image to employees, guests, clients, owners, and investors., • Coordinate ongoing industry research to detect market trends and related information for development of new strategies and/or concepts/services. Implement new products/services accordingly and develop analysis of return on investment., • Operate ethically to protect the Hard Rock brand. Ensure brand and business initiatives are implemented., • Maintain confidentiality of guest, employee, and company information. This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • 5+ years’ experience in hospitality banquet management, including 3 years in a leadership role., • Degree/diploma in Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position., • SKILLS, • High energy with effective and influential people skills. Positive attitude and the desire to motivate others., • Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming., • Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas., • Strong communication and listening skills and excellent speaking, reading, and writing ability., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees of the organization., • Ability to perform complex quantitative calculations or reasoning., • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing., • Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.)., • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy., • Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time., • Ability to make repeating movements of the arms, hands, and wrists., • Ability to express or exchange ideas verbally and perceive sound by ear., • Ability to obtain impressions through the eyes., • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms., • Ability to turn or twist body parts in a circular motion., • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment., • Deep understanding of lifestyle hotels and premium dining products and services., • Passion for music and knowledge of music trends preferred., • Self-starter with an entrepreneurial spirit and strong organizational skills, • Must meet legal requirements for any required licensing., • Ability to work evenings, weekends, and holidays, as needed.

Job Description POSITION OVERVIEW: The Front Desk Manager / Assistant Manager, Front Office is responsible for the management of all aspects of the front office in accordance with Taj standards. Directs, implements, and maintains a Forbes Five Star service, management, and leadership philosophy, which serves as a guide to respective staff. KEY RESPONSIBILITIES • Maintain complete knowledge always of:, • All hotel features and services as well as hours of operation, • All room types, numbers, layout, décor, appointments and location, • All room rates, special packages and promotions, • Daily house count and expected arrivals / departures, • Room availability status for any given day, • Review daily arrivals to ensure proper handling of VIPs and Return Guests, groups, etc. and to escort VIPs and Return Guests to their rooms., • Supervision of Front Desk agents ensuring the smooth flow of operations, • Ensure SOP’s are adhered to and system in place to monitor it daily, • Ensure Front Desk agents are constantly reminded of the Taj Standards and Forbes Five Star Standards, • Responsible to ensure guest comment cards with negative feedback are followed up on with the guest and staff where applicable, • Counsel and ensure accountability of team; always keeping moral high, • Ensure relevant training for the department is carried out and completed, • Communicate with Executive Team and Head of Department on a daily basis to review business status and ensure effective handover of operation and follow up items, • Handle disciplinary problems and counsel employees according to hotel work rules and standards, • Monitor the staff interaction with guests, ensuring prompt and courteous service; resolve all discrepancies and glitches, • Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to Forbes Five Star standards, • Responsible to ensure important information is shared daily with the entire team and the managers., • Display creativity and take initiative to improve the operation., • Work with and assist all other department as necessary with their job functions to ensure complete and optimum guest satisfaction, • Communicate closely with accounting for any issues related to finance, • Handle guest complaints according to standards ensuring guest satisfaction, • A minimum of 3 years of front desk management experience, • Experience in the luxury hotel market is preferred, • Degree in Hospitality Management is a plus, • Prior experience in a union environment highly preferred, • Strong leadership and customer service skills is necessary, • Previously demonstrated leadership skills supporting a diverse team focusing on achieving excellence, interdepartmental teamwork, and exceptional customer service, • Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination, • Must be able to work in a fast-paced environment; all shifts including overnights, • Excellent communication skills, both written and oral, • Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure NOTE: All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Position:* While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period. Force:* Lift and/or move and/or push up to 50 pounds without assistance.

Job Description Overview Be a Part of Something Uncommonly Good At Noodles & Company, our mission is to nourish and inspire every team member, guest, and community we serve. We’re hiring a restaurant Assistant General Manager to lead, coach, and work alongside our teams to deliver exceptional experiences. We craft more than bowls of noodles – we create moments that bring people together. Whether it’s preparing a perfectly sautéed dish, contributing to the energy of a vibrant team, or delivering smiles through great service, every detail matters. We’re more than fast food – we’re a fast casual restaurant where fresh ingredients meet great vibes, and every meal is an opportunity to bring people together. If you’re ready to bring your passion, deliver big-hearted service, and grow with a team that values you, apply today! After your interview, we’ll treat you to a free meal (up to $10 value) – because every great connection starts with great food. Why Choose Noodles & Company? We don’t just offer a job; we offer a place to thrive – with fresh-made meals every shift, flexible schedules, and perks that go beyond the plate: • Join an amazing restaurant leadership team where your voice matters, • Competitive pay, plus QUARTERLY BONUS, • Paid time off, including PTO, health days, holidays, and more, • Parental leave and adoption/surrogacy benefits, • Optional early access to earned pay when you need it, • Meal and lifestyle discounts, including event tickets and cell phones, • Tuition assistance and scholarships, • Recognition programs to celebrate your achievements, • Free mental health, legal, and financial resources to support your well-being, • Medical & pharmacy, dental, vision, and pet insurance, • 401(k) with employer match and stock purchase discounts, • Leadership development programs to fuel your growth with us, • Free online Spanish and English courses, • Noodles Resource Groups – inclusive communities that foster belonging, build connections, and support your personal and professional growth What You Bring to the Table As an Assistant General Manager (AGM), you’ll play a key role in driving the success of your restaurant by: • Bringing a minimum of one year of management and/or leadership experience., • Having experience in food service, retail, hospitality, or hotel management is a plus., • Leading a high-performing team alongside the General Manager to deliver operational excellence., • Providing an exceptional guest experience and fostering a welcoming and supportive environment., • Demonstrating conflict resolution skills and excellent verbal and written communication skills., • Recruiting, hiring, training, and managing restaurant team members and shift managers., • Identifying and developing talent within your team by supporting and developing high performers for promotions and recognizing exceptional contributions., • Following operational and inventory control procedures to ensure smooth restaurant operations., • Assisting with scheduling, expense tracking, labor management, and local restaurant marketing., • Leading with a culture of food safety that meets company standards in food quality, safety practices, and cleanliness., • Working 45 hours per week on a variable schedule, including opening, mid, and closing shifts, as well as weekends and/or holidays. (Current scheduling expectations include 1 opening shift, 2 mid shifts (11am–8pm), 1 closing shift, and 1 additional shift based on restaurant needs. These expectations may change depending on business needs.), • Meeting the physical requirements of the role, which may include, but are not limited to, standing for long periods, bending, twisting, reaching, lifting up to 55 pounds, and performing routine restaurant tasks, with or without reasonable accommodation., • Having the ability to obtain and maintain any required food safety licenses or certifications in accordance with local, state, and federal regulations., • Holding a valid driver’s license is required, as occasional driving may be necessary., • Being at least 18 years old - ready to lead and grow in your career. Noodles is an Equal Opportunity Employer and Military Friendly workplace. We encourage Veterans and their spouses to apply. We are proud to be recognized on Forbes’ Best Employers for Diversity and Forbes' Best Employers for Women lists and are committed to creating a culture of belonging where Noodlers can bring their full self to work. Application Deadline: Recruiting timelines vary by role, but all positions at Noodles & Company remain open for applications for at least 3 days from the posting date. This role is currently open and accepting applications.