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Job DescriptionWHO WE ARE Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services. We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices. Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees. OVERVIEW CR's Accounting/Finance team manages the organization's financial health and reporting. We're hiring a Financial Systems Administrator to act as the "technical backbone" of the division, ensuring the integration, evolution, and maintenance of the financial ecosystem to support accurate data and strategic decision-making. In this position, you'll report to the Manager, Financial Systems and will be focused on managing the end-to-end lifecycle of critical systems like Oracle E-Business Suite, and SAP Concur. The role is required to lead system upgrades, automate manual workflows to reduce "time-to-close," and serve as a technical partner to educate CR employees. This is a hybrid position with an expectation that you will be on-site at least one day per week. This role is not eligible for Sponsorship/Visa or relocation assistance. How You'll Make An Impact By ensuring the accuracy of financial data and the health of the financial ecosystem, this role enables CR to leverage its tools to their fullest potential. Modernizing financial operations and maintaining data integrity ensures the organization remains operationally excellent and strategically aligned with its long-term vision. On a regular basis you will focus on: • Providing technical support for Oracle Financials, Kofax Markview, Concur, and to the accounting department and other business users, including identifying opportunities for new and existing technologies., • Assisting with the monitoring and maintenance of systems supporting Oracle Financials, reviewing expense report exceptions, and aiding in upgrades and implementations of financial systems and their interfaces., • Troubleshoot complex technical problems and initiate resolution activities., • Writing computer programs, macros, and scripts to enhance and integrate technologies., • Participation in vendor meetings to assess new technologies and system upgrades. Developing and implementing strategic goals for the Finance division and performs other tasks as needed. ABOUT YOU You'll Be Highly Rated If: • You have the education. Associate's degree in Computer Science, Accounting, or a related field., • You have the experience. A minimum of two years of hands-on experience in the configuration or management of Oracle Financials E-Business Suite or similar systems., • You have familiarity with financial accounting and accounting workflows., • You know Excel. Strong proficiency in MS Excel, including experience with XLOOKUP, INDEX(MATCH), IFS, is essential. Editing VBA, is a plus. You'll Be One of Our Top Picks If: • You have an advanced degree. A Bachelor's degree is preferred for this role., • You know the systems and the environment. You have experience with Oracle E-Business Suite, Concur Travel & Expense and an understanding of Unix, Linux, and Windows environments., • You have experience in network infrastructure, integrating disparate systems, configuring Concur, and writing IBM Cognos Business Intelligence reports is advantageous., • You understand current technology and can resolve user problems., • You are collaborative and have the ability to work with others to achieve shared goals while valuing differences, offering support and help and sharing knowledge and expertise to help the team. FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $77,044.038- $79,911.986. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate's particular combination of knowledge, skills, competencies, and experience. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC. Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws. Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.

Job Description The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment. Responsibilities • Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance., • Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis., • Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence., • Execute controlled changes, including configuration deployments, application upgrades, and patching activities., • Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation)., • Write and optimize SQL queries for troubleshooting, data validation, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems., • Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes., • Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal application usage., • Perform regular system health checks and proactively identify improvement opportunities., • Assist with planning and execution of new application implementations or major upgrades., • Participate in an on-call rotation to support critical system incidents. QualificationsEducation / Experience • Bachelors degree or equivalent required., • 5+ years of experience in utility operations and related applications., • Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus)., • Excellent problem-solving skills, with strong attention to detail., • Strong communication abilities to work effectively with both technical and non-technical stakeholders., • Passion for environmental sustainability and a desire to make a positive impact. Knowledge, Skills & Abilities Required • Solid understanding of utility operations and processes., • Hands-on experience supporting MWM and/or EAM systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent analytical and problem-solving capabilities., • Strong interpersonal and communication skills., • Experience with ITSM and change control processes (ServiceNow/ITIL)., • Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues., • Knowledge of IT security best practices., • Strong data analysis and reporting abilities., • Understanding of compliance expectations within regulated utilities., • Ability to translate business requirements into actionable technical solutions., • Proficiency in creating and maintaining support documentation., • Experience working within agile methodologies., • Commitment to continuous learning and improvement. Preferred / Nice to Have • Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin)., • Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors., • Exposure to scripting/automation tools (Python, PowerShell)., • Project coordination or project management experience. Certifications • Cloud infrastructure certification (e.g., AWS) is a plus.

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