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Job Description The position requires strong analytical skills, deep knowledge of utility operations, and hands-on experience supporting enterprise applications in a regulated environment. Responsibilities • Administer, monitor, and maintain MWM and EAM applications to ensure stable and reliable performance., • Provide Tier 2/3 application support for operations, field, dispatch, and planning teams, including triage, troubleshooting, and root-cause analysis., • Track incidents and service requests in ServiceNow, coordinating resolution with internal teams and vendors; document fixes and workarounds to prevent recurrence., • Execute controlled changes, including configuration deployments, application upgrades, and patching activities., • Ensure data integrity, system security, and compliance with utility/IT controls (access management, audit evidence, change control, documentation)., • Write and optimize SQL queries for troubleshooting, data validation, and operational reporting., • Support integrations and data flows (APIs/interfaces) between MWM/EAM and dependent enterprise systems., • Develop and maintain support documentation such as runbooks, troubleshooting guides, and configuration notes., • Assist with installation, configuration, and troubleshooting of applications on Windows desktops and iOS mobile devices; work with IT teams to resolve device or deployment issues., • Conduct user training and provide ongoing support to ensure optimal application usage., • Perform regular system health checks and proactively identify improvement opportunities., • Assist with planning and execution of new application implementations or major upgrades., • Bachelors degree or equivalent required., • 5+ years of experience in utility operations and related applications., • Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus)., • Excellent problem-solving skills, with strong attention to detail., • Strong communication abilities to work effectively with both technical and non-technical stakeholders., • Solid understanding of utility operations and processes., • Hands-on experience supporting MWM and/or EAM systems in a production environment., • Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred)., • Excellent analytical and problem-solving capabilities., • Strong interpersonal and communication skills., • Experience with ITSM and change control processes (ServiceNow/ITIL)., • Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues., • Knowledge of IT security best practices., • Strong data analysis and reporting abilities., • Understanding of compliance expectations within regulated utilities., • Ability to translate business requirements into actionable technical solutions., • Proficiency in creating and maintaining support documentation., • Experience working within agile methodologies., • Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin)., • Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune)., • Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors., • Exposure to scripting/automation tools (Python, PowerShell)., • Cloud infrastructure certification (e.g., AWS) is a plus.