Online Fulfillment Manager
2 days ago
Newark
Job DescriptionPrimary Job Title: Online Fulfillment Manager Alternate / Related Job Titles: Manager, Online Fulfillment – US | eCommerce Operations Manager | Fulfillment Center Operations Manager | E-Commerce Logistics Manager Location & Onsite Flexibility: McCarter, Newark, NJ – Onsite (Monday–Friday, in-person)Contract Details Position Type: Contract Contract Duration: 8 months Start: As Soon As Possible Pay Rate: $38 – $43/hourJob Summary The Online Fulfillment Manager supports U.S. eCommerce operations for an innovative beauty brand parent company known for its science-first approach and industry disruption. Based at the McCarter Newark Distribution Center, this role leads end-to-end online fulfillment operations, ensuring operational efficiency, inventory accuracy, employee development, and an exceptional customer experience. This position plays a critical leadership role within Online Fulfillment, partnering cross-functionally while upholding values of innovation, respect, sustainability, and continuous improvement.Key Responsibilities eCommerce & Fulfillment Operations • Own daily eCommerce fulfillment operations including order fulfillment, reverse logistics, inventory management, and customer service communication., • Lead U.S. fulfillment center operations to ensure accurate, on-time order dispatch., • Monitor operations end-to-end to identify bottlenecks, conduct root-cause analysis, and drive cost savings or throughput improvements., • Oversee ERP system operations, including daily monitoring and issue resolution to support a seamless fulfillment experience.Leadership, People & Process, • Lead, coach, and develop Online Fulfillment associates and temporary staff., • Own onsite HR processes and foster a high-performance, inclusive team culture., • Drive a culture of continuous improvement and standardization across eCommerce operations., • Identify and implement quick-win operational initiatives aligned with long-term business objectives.Environment, Health & Safety (EHS), • Serve as the eCommerce operational lead for EHS programs, including administration, compliance, and continuous improvement initiatives.Collaboration & Strategy, • Partner cross-functionally with global and local teams to enable reporting and improvements across cost, throughput, customer experience, and safety., • Oversee logistics partners to ensure fulfillment accuracy and service-level performance., • Monitor advancements in eCommerce automation and digital tools to improve customer order experiences.Required Qualifications, • 3+ years of people management and/or leadership experience., • Proven ability to establish efficient processes, systems, and operational workflows., • Strong problem-solving skills with a solutions-oriented mindset., • Excellent written and verbal communication skills., • Strong planning, prioritization, and organizational skills with high attention to detail., • Intermediate proficiency with Microsoft Office (Excel, Word)., • Familiarity with eCommerce software and platforms (e.g., Salesforce, payment gateways, fraud tools, personalization tools).Preferred Qualifications, • Bilingual in English and Spanish., • Experience with Salesforce and/or Zenkraft., • Relevant education or equivalent experience in warehouse operations, inventory management, fulfillment, or logistics.Benefits, • Medical, Vision, and Dental Insurance Plans #LI-GTT #LI-Onsite #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015