Night Auditor/Front Desk Agent
17 days ago
Atlantic City
Job Description Summary of Position Night Auditor / Front Desk Agent responsible for overnight hotel operations, including guest check-ins and check-outs, handling reservations, providing customer service, and completing daily financial audits. Ensures accuracy of reports, maintains security, and delivers professional, friendly service during overnight hours. Organizational Relationships Reports to: Front Desk Manager/Director of Front Desk Supervises: NA Qualifications and Skills • Must be 18 years of age or older, • Excellent written and verbal communication to interact with clients, vendors, staff, and guests, • Must be able to speak, read, write and communicate in English to adequately perform the duties of the job, • Excellent problem-solving abilities and attention to detail, • Capacity to identify and resolve issues promptly and efficiently, • Ability to work in a fast-paced environment and handle multiple tasks, • Proficient in using computer systems and hotel management software, • Work varying schedules that include evenings, weekends, holidays and extended hours as business dictates. Education and Experience • High School diploma/GED or equivalent education, • Hospitality training preferred, • Previous experience in customer service role, specifically hospitality or hotel setting, • Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel and Outlook and other required systems. Duties and Responsibilities Guest & Resident Communications: · Answers hotel guest and resident inquiries · Answer phone calls, process reservations, and relay messages efficiently · Communicates effectively regarding room availability, upgrades, general billing inquiries, and other special requests · Coordinates with the Front Desk, Housekeeping, Security and other departments as needed to address guest and resident needs Hotel Reservation Management: · Understand and access the reservation system to ensure accurate reservations, modifications and cancellations · Prepare and distribute daily financial and occupancy reports for management · Handle cash, credit card transactions, and billing adjustments accurately · Maintain accurate guest records and update hotel management systems · Resolve guest issues promptly while maintaining a calm and courteous demeanor · Coordinate with housekeeping, maintenance, and management regarding guest needs and overnight issues · Ensure compliance with hotel policies, safety procedures, and confidentiality standards · Set up front desk for the next day's operations Training & Development: · When needed, train and mentor new team members on Fire Command & Safety procedures, hotel reservation procedures, and customer service standards Compliance: · Ensure compliance with Fire Command and Hotel Policies, Procedures, and industry regulations Other: · Completes training and other duties as assigned. Showboat Core Values Demonstrates Showboats core values in the performance of position responsibilities: 1. Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages., 2. Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us., 3. Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations., 4. Hearts that Serve – we are driven by a passion to bring joy and happiness to the guests that we serve., 5. Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability. Essential Functions • The ability to attend work predictably and regularly and to be punctual., • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates, • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form)., • The ability to work with mathematical concepts and to apply concepts to practical situations., • The ability to work cooperatively with others., • The ability to deal politely and professionally with customers and coworkers., • The ability to perform several tasks at once., • The ability to follow directions or instruction., • The ability to use a computer to communicate, create, and access information., • The ability to lift and move 25 pounds., • The ability to sit/stand/bend/stretch, etc., • The ability to use hands to finger, handle, or feel and reach with the hands and arms Physical Demands Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day) Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day) Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs/day) Not Applicable – activity is not applicable to this occupation. Physical Demands Stand Constantly X Frequently Occasionally Not Applicable Walk Constantly X Frequently Occasionally Not Applicable Sit Constantly Frequently X Occasionally Not Applicable Handling/Fingering X Constantly Frequently Occasionally Not Applicable Reach Outward X Constantly Frequently Occasionally Not Applicable Reach Above Shoulder Constantly Frequently X Occasionally Not Applicable Climb Constantly Frequently Occasionally X Not Applicable Crawl Constantly Frequently Occasionally X Not Applicable Squat or Kneel Constantly Frequently Occasionally X Not Applicable Bend Constantly Frequently Occasionally X Not Applicable Lift/Carry 10 lbs. or less Constantly X Frequently Occasionally Not Applicable 11 to 20 lbs. Constantly X Frequently Occasionally Not Applicable 21 to 50 lbs. Constantly Frequently X Occasionally Not Applicable 51 to 100 lbs. Constantly Frequently Occasionally X Not Applicable Over 100 lbs. Constantly Frequently Occasionally X Not Applicable Push/Pull 12 lbs. or less Constantly X Frequently Occasionally Not Applicable 13 to 25 lbs. Constantly X Frequently Occasionally Not Applicable 26 to 40 lbs. Constantly X Frequently Occasionally Not Applicable 41 to 100 lbs. Constantly Frequently X Occasionally Not Applicable Environmental Factors Extreme Cold (non-weather) Constantly X Frequently Occasionally Not Applicable Extreme Heat (non-weather) Constantly X Frequently Occasionally Not Applicable Loud Noise Level Constantly X Frequently Occasionally Not Applicable Other Ability to Read X Constantly Frequently Occasionally Not Applicable Ability to Speak English X Constantly Frequently Occasionally Not Applicable Ability to Understand Verbal Directions X