Float Asst. Branch Manager I
hace 17 horas
Rutherford
Job DescriptionAbout Blue Foundry Bank This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done. At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one. In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. Position Summary The Assistant Branch Manager (ABM) Floater will assist the Branch Relationship Manager with all aspects of branch operations and sales in accordance with bank policies and procedures. In this role you will assume supervisory responsibilities in assigned branch(s). The ABM Floater is assigned to various regionally targeted branch locations to assist with staffing needs as required for unspecified periods. The Assistant Branch Manager Floater is responsible for assisting with all aspects of the branch sales and operation in accordance with banking regulations and bank procedures. In this role, you will provide customers with exceptional financial support and advice providing quality service. Tapping into your ability to establish meaningful relationships, professionally and knowledgably address customer concerns, and utilize and implement new technology is paramount to the success of the Assistant Branch Manager. The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors. This position is eligible for incentive pay based on achievement of company and/or individual goals. In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. Primary Responsibilities • Assumes responsibility of Branch Acquisition Manager in their absence, managing the customer experience, operations and sales activities, and employee development., • Assist with training, role play, and coaching staff to consistently provide quality service to maximize customer satisfaction., • Create environment conducive to developing long lasting relationships., • Maximize customer satisfaction by delivering quality service., • Engage customers to deepen relationships, gauge customer satisfaction, • Have strong understanding of Bank’s consumer and business products and services., • Understand and listen to our customers and deliver appropriate consumer and business solutions., • Competently and confidently teach self-service options to customers, • Participate in branch activities planned by Branch Management., • Assist with scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operations functions., • Ensure timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, reports, and other duties as assigned in accordance with policy., • Practice and display behaviors which are focused on achieving individual and branch goals., • Open new accounts and related products/services; debit card, direct deposit, etc., • Perform all teller related duties and activities related to the processing of various types of accounts and ensure compliance with application regulations, policies, and procedures., • Maximize customer satisfaction by delivering “5 Star Customer Service”., • Promote a professional and productive work environment., • Ensure staff is aware of Branch Activity Calendar and Incentive Plan to encourage participation and teamwork. Assist Branch Manager in motivating Branch staff to achieve goals., • Maintain knowledge of all bank products and services., • Remain current and implement all bank policies and procedures in a timely manner, including the Code of Conduct., • Assist the Branch Manager to ensure that all Bank policies and procedures are followed in all aspects of the operation of the branch. Ensure that all branch personnel understand and comply with all state and federal rules, regulations, and laws., • Working within Bank policy, preserve the security of all Bank assets., • Compliance with all Bank Secrecy Act regulations, Customer Identification Program and know your customer requirements., • Promote the security and safety of all employees and customers by complying with the Security Program., • Remain current and implement all bank policies and procedures in a timely manner, including Code of Conduct., • Participates in business development efforts., • Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures., • Maintain confidentiality of customer information by complying with the Privacy Policy. Comply with established policies and procedures when responding to inquiries and requests., • Handle customers with unique situations or in conflict with bank policies or procedures to ensure positive customer results. (Timely and adequate responses while maintaining the integrity of the Bank’s policies and quality service levels)., • High school diploma or equivalent AND a minimum of 3 years banking or retail experience with an emphasis on supervisory, sales, and customer service skills. College degree preferred., • Effective communication, interpersonal skills, customer service and sales skills., • Strong organizational and follow-up skills, • Demonstrates effective sales and service behaviors., • Ability to speak with poise and confidence., • Ability to explain procedures and understand both verbal and written instructions., • Ability to interact with others in a positive manner., • Knowledge of retail banking regulations and retail branch operations, • Must be mobile to meet the needs of the business, working flexible hours in various branch, • locations., • High school diploma; college degree preferred., • Minimum of 3 years banking experience with an emphasis on supervisory, sales, and customer service skills, • Effective communication, interpersonal, customer service, and sales skills, • Basic management and human resource skills All employees should have knowledge of bank’s procedures and its compliance as it pertains to their position. Blue Foundry Bank will award an employee referral payment to employees who refer new hires. If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines: • $100 after the new employee has completed his/her three-month anniversary, • $400 after the one-year anniversary Both employees must be employed on the anniversary date of the referred employee in order to receive a referral payment. Come join the Blue Crew community and be part of our success!