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Job DescriptionAbout X We build the world's most trusted public town square—and we pride ourselves on our commitment to protecting free speech within the boundaries of the law. Beyond that, we aim to increase unregretted user minutes on our platform, and make it the best place on the internet for creators to share content and make money. About the Role We are seeking a highly skilled Site Ops Technician II to join our team in Atlanta, GA, ensuring the health and efficiency of X's server and network infrastructure. In this role, you will be responsible for minimizing mean time to detect (MTTD) and mean time to repair (MTTR) through expert troubleshooting, maintenance, and optimization of data center hardware and networks. You will collaborate with cross-functional teams to support data center build-outs, capacity expansions, and operational excellence, while maintaining strict adherence to security, safety, and compliance standards. The ideal candidate is detail-oriented, adept at Linux systems, and thrives in a fast-paced, high-availability environment. Responsibilities • Troubleshoot, diagnose, and repair server and network hardware issues, including racking, stacking, and cabling equipment during data center build-outs and maintenance., • Maintain and optimize network infrastructure by performing equipment swaps, troubleshooting optics, fiber links, and connectivity issues., • Manage and resolve data center operations tickets in Jira, ensuring timely responses and collaboration with engineering, provisioning, and support teams., • Create and maintain detailed documentation in the ticket system or standard operating procedures (SOPs) for troubleshooting and new or existing processes., • Receive, inspect, and decommission data center hardware, coordinating with vendors for equipment returns under warranty or end-of-life cycles., • Install and configure racks, servers, and network switches, including staging, cabling, powering up, and handing off hardware to provisioning teams., • Collaborate with vendors to diagnose and resolve hardware and software issues, ensuring minimal downtime and adherence to service level agreements (SLAs)., • Perform routine hardware maintenance, including firmware updates, component replacements (e.g., drives, power supplies), and preventive maintenance to ensure system reliability., • Monitor data center infrastructure using tools like SNMP or other monitoring systems to proactively identify and address potential issues., • Support data center audits and compliance by maintaining accurate asset records and ensuring adherence to security, safety, and environmental standards., • Participate in on-call rotations to provide 24/7 support for critical incidents, ensuring rapid response and resolution., • Collaborate on projects such as capacity expansions, technology upgrades, and process improvements to enhance data center efficiency.Required Qualifications, • 2+ years of experience working with server, storage, compute, and network hardware., • 2+ years of experience troubleshooting and repairing servers and networking infrastructure., • 3+ years of experience in tech refresh and rack intake., • Understanding of network and rack cutsheets., • Strong Linux skills, including navigating directories, manipulating files in the Linux shell, using commands for process management, basic troubleshooting and debugging, and Bash or other scripting., • Ability to lift 40+ lbs and use a server lift., • Availability to be on-call and respond to critical events as needed., • 1+ years of experience leading data center infrastructure projects., • 1+ years of experience in structured cabling (copper/fiber).Preferred Qualifications, • 2+ years of experience in power and cooling concepts within data centers., • Experience with Excel, Google Sheets, or similar spreadsheet tools for data management., • Strong curiosity and eagerness to learn new technologies within the data center domain., • Excellent prioritization and time management skills, with a keen attention to detail. X is an equal opportunity employer. Privacy Policy and California Consumer Privacy Act (CCPA) Notice

Job Description Commercial Refrigeration Service Technician Who We Are For almost 20 years, Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. See more here. Job Description We are seeking a skilled Commercial Refrigeration Service Technician with experience repairing supermarket rack refrigeration systems and repairing refrigeration equipment in cold storage facilities. Work is in the Atlanta Metro area. Why You Will Love This Job Simply put, we have a great reputation in Georgia, and we continue to hire only the best technicians. You will have the personal autonomy to do your job as well as the support of our entire team when you need it. Our management team will give you direct answers and the flexibility to get results. We listen to our techs’ concerns, and your good work will not go unnoticed. Responsibilities • Servicing, troubleshooting, and repairing various commercial refrigeration systems, • Performing routine preventive maintenance on refrigeration equipment, • Keeping detailed records of all work performed, • Ensuring customer satisfaction by resolving all issues promptly, • Participating in an on-call rotation Requirements • Experience: Minimum of 3 years of experience in repairing supermarket rack refrigeration systems. Some commercial HVAC experience., • Authorization to work in the United States, • EPA certification for refrigerant handling class I & II or Universal, • Mechanically competent, with some refrigeration controller programming experience, • Can read and understand wiring diagrams., • Excellent customer service skills and professionalism, • Physical ability to lift and carry heavy equipment, • Valid driver's license and a clean driving record, • High standard of integrity and reliability, • Flexibility to work irregular hours, including evenings, weekends, and on-call rotation What You’ll Get From Us • Competitive salary – negotiable based on candidate experience and ability, • Top Benefits – Medical, Dental, Vision, and Prescription insurance coverage, • Retirement Fund Company Match, • Paid Vacation and Holidays, • Disability and Life Insurance, • Company vehicle, • Company cell phone & access to the latest technology, • Opportunity to work for a recognized leader in our industry, • Opportunity for advancement with proven candidate ability and work ethic, • Job stability and positive work environment, • Paid Training What’s Next Let’s get you onboard. We can’t wait to meet you! Powered by JazzHR jDO6AmKl0c

Job Description Who We Are Evergreen Fire and Security (EFS) is a recognized leader in the life safety and security solutions industry. We are entrusted by the Federal Government and commercial customers to protect lives, critical infrastructure, and information by providing and maintaining technically advanced and innovative fire alarm, access control, intrusion detection, CCTV, mass notification, and other critical protection systems. The Key to Our Success Our success is largely due to the experience, skills, and expertise of the best and brightest employees in the industry. Due to growth, we are looking for additional qualified experts to join the Evergreen team. Think you have what it takes? Great! We welcome you to submit your qualifications for this great Evergreen Fire and Security career opportunity. The Opportunity This opportunity as a Traveling Electronic Security Systems Site Lead is perfect for an experienced low-voltage technician with Site Lead experience who enjoys traveling! The Responsibilities * Lead onsite execution from mobilization to turnover * Work closely with PMs, Engineers, and Technicians to drive project efficiency * Identify and communicate change orders and field conditions * Oversee system testing, commissioning, and end-user training * Manage daily schedules, progress tracking, and materials * Direct subcontractors and ensure alignment with site expectations * Run complex installations with confidence and accountability * Mentor and support crews in the field * Installs, repairs, tests, and maintains security projects * Serves as the face of Evergreen to our customers onsite by providing top-notch service and product training * Ensures safety through compliance with relevant State and Federal regulations * Handles service orders and project administration * Performs follow-up to ensure the client is ready for inspection The Necessities * Strong background in low-voltage system installation * Proven experience leading crews and running jobs independently * Willingness to travel * A proactive, solutions-focused mindset * Ability to travel extensively * Electrical wiring experience * Strong communication skills to interface with customers * Ability to call and schedule appointments, follow instructions, and understand code requirements * Valid driver’s license * Ability to pass pre-employment and continuing random background, drug, and MVR screenings Great to Have * Prior experience working on government contracts or military bases * U.S. government clearance The Benefits Here at Evergreen, we pay competitive wages and benefits, but we also go the extra mile for our Technicians, and even more so for those who travel frequently. Sound good? Check these out: Awesome Travel Perks! * Additional weeks of paid leave for extended travel—up to 320 additional hours of time off! * Weekly per diem for meals, incidentals, and lodging paid to you * Paid TSA Pre-Check * Work-related travel miles and hotel points are yours to keep Employee Benefits * Competitive pay * Paid Time Off (PTO) * Paid holidays * Medical, dental, and vision insurance plans * 401(k) plan * Up to 4% match available * 100% vested from day one * Healthcare flexible spending accounts * Dependent care flexible spending accounts * Employee Assistance Program (EAP) * Company-sponsored group term life insurance * Corporate perks program * Opportunities to participate in voluntary benefits such as pet insurance, voluntary life insurance, disability insurance, long-term care, hospital indemnity insurance, critical illness insurance, legal services, identity theft protection, and accident insurance Pay range is $38 - $45 per hour for well-qualified candidates. We also offer opportunities for training and advancement in a fast-paced, inclusive, and rewarding working environment. Check us out on Facebook, LinkedIn, or at . Evergreen Fire & Security is a US government contractor with sensitive access requirements. As our employee, you must also be able to satisfy federal government requirements for access to government information. Unless otherwise stated in the requirements section of an individual job listing, our positions require U.S. citizenship due to the level of access to sensitive information and/or restricted facilities. Evergreen Fire and Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. Powered by JazzHR b4e107j1Zz

Job Description What we do and why we do it As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it. How it's going (and growing) With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services. About the Role A Service Technician is responsible for keeping the rental properties in excellent condition, both inside and out. The ideal candidate would be self-motivated, highly customer focused, technically skilled, fast moving, and technologically proficient. This position services multiple properties. Responsibilities • Complete thorough inspections of buildings, units and homes (including move-out, make ready, and onboarding inspections), • Perform routine and preventive maintenance on apartments and single family homes, including units, common areas and amenities, • Ensures heating, ventilation and air conditioning (HVAC) systems are functioning as intended, • Perform test for proper functionality and have general knowledge of HVAC components, • Complete internally managed service requests, • Prepare vacant units for new move-ins, • Perform quality assurance inspections of work completed by outside vendors, • Ensure proper removal and disposal of trash, if needed, • Use a variety of hand and power tools, • Respond to on-call and potentially after hours emergencies in a timely manner, • Work in a safe manner and recognize unsafe situations. Take appropriate action to ensure safety of themselves and others in building, • Serve as Mynd's "on-the-ground" ambassador; post legal notices and inside maps across the property, • High School diploma or GED equivalency required. Associates degree from a technical college preferred., • Valid driver's license & reliable transportation, • Two or more years of direct building maintenance experience strongly desired, • Tools (hammer, screwdrivers, channel locks, multimeter, allen wrenches, pliers, knife, flashlight), • Excellent communication skills, both written and verbal (written follow-up, ability to explain solutions to resident issues, etc.), • Ability to prioritize, multitask and efficiently manage one's schedule, • Tech savvy with ability to learn and use systems for tracking, scheduling and communications, • Ability to use mobile applications and other tools for a variety of tasks, • Positive, can-do attitude with a commitment to excellence and achieving goals, • Can work independently While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Location Atlanta, GA - Kennesaw/Marietta vicinity Compensation $25.00 - $30.00 hourly. The compensation range may be adjusted based on experience and location. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package. Competitive & Unique Benefits Package • Generous PTO Policy, • 12 Paid Holidays, • Volunteer Time Off, • Paid Parental Leave, • 401k Program, • Wellness and home office/cell phone subsidies, • Robust health, dental, vision insurance, and more Any offer of employment is conditioned upon the successful completion of a background investigation. Equal Employment Opportunity Policy The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #LI-ONSITE #LI-RL1

Job Description Commercial Electrical Service Technician Who We Are For almost 20 years, Advanced Commercial has served the Atlanta Metro and the Southeast USA as a trusted Commercial Refrigeration, HVAC, Electrical, and Appliances Contractor. Our customers are the premier brands in the food, beverage, and biomedical industries, and they count on us as their one-call solution for keeping their facilities, plants, and equipment up-and-running 24/7. Repairs, remodeling, or new construction: we do it all. See more here. Learn more about us at Advanced Commercial. Why You Will Love This Job Simply put, we have a great reputation in Georgia and Florida, we continue to hire only the best technicians. You will have the personal autonomy to do your job as well as the support of our entire team when you need it. Our management team will give you direct answers and the flexibility to get results. We listen to our techs’ concerns, and your good work will not go unnoticed. We are seeking an experienced Commercial Electrical Service Technician to diagnosis, repair and install commercial systems. Extensive experience in the electrical field, possess in-depth knowledge of electrical codes, industry standards, be capable of working independently and with a team while maintaining a professional demeanor. Key Responsibilities: • Electrical Systems knowledge: Excellent technical knowledge of commercial electrical systems including wiring, transformers, and control circuits., • Code Compliance & Safety: Strong knowledge of NEC (National Electrical Code) and OSHA regulations, • Troubleshooting & Diagnostics: Ability to identify and repair electrical failures efficiently., • Minimum 4 years of experience in the commercial electrical service industry., • Class II electrical license required, • Strong technical skills in commercial electrical control wiring, lighting systems, motors and transformers., • Ensure compliance with safety standards and regulations., • Be proficient and able to repair, install and maintain control circuits and motors, three phase: 480V, 240V, and single-phase volts: 120 volts, • Blueprints & Schematics Reading: Ability to interpret electrical diagrams and wiring schematics accuracy, • Basic understanding of HVAC and refrigeration systems a plus., • Competitive salary – Negotiable based on experience and skill level., • Comprehensive Benefits – Medical, Dental, Vision, and Prescription coverage., • Retirement Plan – Company match., • Paid Vacation & Holidays., • Disability & Life Insurance., • Company Vehicle for work-related travel., • Company Cell Phone & Latest Technology Access., • Career Growth Opportunities – Advancement potential for top performers., • Job Stability & Positive Work Environment., • Paid Training. What’s Next? Let’s get you onboard. We can’t wait to meet you! Powered by JazzHR 7Up1vwQLa4

Job Description Company Overview Benton House is dedicated to providing exceptional assistedliving and memory care services, ensuring that seniors maintain theirindependence, dignity, and choice. Our communities are designed to fosterhappiness and health, allowing residents to continue contributing to theirlives and the lives of others. Summary 50% of Seniors at Home Do Not Take Medications Correctly. Med Techs Save Lives! Choosing to serve as a Certified Med Tech or Medication Aide is truly heroic work and one of the most important benefits a senior living community offers. Not only do half of seniors not take medications correctly at home. Nearly one in five senior hospitalizations are medication related. As a Med Tech at Benton House, we believe you are literally saving lives. This is just one of the reasons we hold our care team in such high regard and give them such a voice in our company. Make no mistake, we believe every role has value and every person has purpose. But we do hold our care team in special esteem. Why Choose Benton House Our team says it is because of our culture. They have voted usa Great Place to Work 4 consecutive years. Fortunemagazine national Top 50 Place to Work. We are therecipient of multiple national Resident and Family Satisfactionawards, including Pinnacle QI and Best Assisted Living and Best Memory Carefrom US News and World Report. We also enjoy many local“Best of” awards. Working at Benton House means working with pride. We offer more than compensation and benefits. We also offer 4key elements that every person seeks in a work role. Respect-For everyindividual regardless of role. Have a real voice in the direction of ourcompany. Recognition-Real appreciationfor the service you provide. True investments made for your contributions-regularly. Responsibility-Freedom in yourrole. Opportunities for advancement (Nearly 10% of our team is promotedannually.) Reward-Full compensationand benefits package. Pride. A sense of connection. Leaders that inspire. Aplace you can be yourself, your best self. Whether you are newly certified, or a seasoned veteran, if you are looking for a place to serve where you will be respected, appreciated, and have opportunities to grow, consider Benton House. THANK YOU for your service to our nation’s seniors and we wish you all the best in your professional search. Benefits include: • Paid Mealtime with Complimentary Meals, • Access Pay Early with ZayZoon, • 96 hours Vacation, • Annual Sick Pay Payout, • Annual New Car Drawing twice a year, • Health, Dental,Vision and Life Insurance policies, • Wellness Rewards Program, • 401k RetirementPlan, • Flexible Spending Plan, • Promotion Opportunities In this role, you will provide vital support by assisting residents with their medication management in a supportive, safe, and effective manner while ensuring compliance with all health regulations and standards. This role is crucial in promoting optimal health outcomes for our residents. • Administer prescribed medications to residents as per physician's orders and in accordance with agency policies and procedures, • Monitor residents for any side effects or adverse reactions to medications and report concerns to nursing staff., • Maintain accurate and up-to-date records of all medications administered, including dosages and timing., • Collaborate with nursing staff and other healthcare professionals to ensure comprehensive care for all residents., • Ensure the cleanliness and proper functioning of medication storage areas., • Uphold the highest standards of safety, confidentiality, and professionalism in all interactions., • Participate in training and professional development activities as required., • Observe and report any changes in residents' conditions to the healthcare team., • Georgia Certification as a Medication Technician, • Excellent organizational skills with a keen attention to detail, • Ability to work independently and as part of a team., • Strong interpersonal skills with a compassionate approach to senior care., • Ability to observe and monitor resident conditions effectively., • Knowledge of dementia care practices is a plus., • Basic understanding of medication interactions/side effects and vital sign monitoring is beneficial.

Job Description About Power Support Partners Company: Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of individuals who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. We are committed to providing the best possible place to work for a motivated and purpose-driven individual. We're looking for a Dispatcher to play a key role in coordinating daily field operations and ensuring efficient communication between our customers and technicians. This position requires exceptional organizational skills, attention to detail, and the ability to manage multiple moving parts in a fast-paced environment. Responsibilities: • Dispatching & Scheduling Act as the primary liaison between customers and technicians to ensure smooth communication and scheduling of field operations. * Assign technicians to job sites based on expertise, availability, and workload. * Optimize technician routing to maximize efficiency and minimize travel time. * Manage the ServiceTitan (ST) console, ensuring all tasks are completed and calls are properly assigned. • Technician Communication Maintain clear, consistent communication with technicians to provide job details, schedule updates, and support as needed. * Serve as the first point of contact for technicians with questions or concerns during field operations. • Managing Delays & Reschedules Proactively monitor daily schedules and communicate any delays or changes to customers and team members. * Contact customers at 10:30 AM and 2:30 PM who have not yet been visited to provide updated arrival times. * Coordinate reschedules to minimize disruption and maintain service efficiency. • Appointment Confirmations Confirm next-day appointments with customers. * Ensure all appointments align with technician availability and service requirements. • Customer Support Assist the customer service team with inbound calls as needed. * Support outbound call campaigns and maintenance scheduling efforts. • On-Call Rotation Participate in an on-call rotation with the CSR team. * Be available for emergency calls between 12 AM–8 AM (Monday–Friday) and 24 hours during weekend shifts as assigned. Success in This Role Looks Like: * Technician routes are consistently optimized. * Quick response times to CSR requests (<5 minutes). * All tickets are actioned within 48 hours. * Zero overdue tasks on the dispatch board. * High fill rate (target: six calls per technician per day). Qualifications: • Home Services or Trades Experience – Prior experience in electrical, HVAC, plumbing, or generator service dispatching is highly preferred. Familiarity with service terminology, technician workflows, and permitting processes., • Dispatch or Scheduling Expertise – Ability to efficiently schedule, route, and adjust technician assignments based on geography, skillset, urgency, and workload., • CRM / Scheduling Software Proficiency – Comfort using tools like ServiceTitan, HubSpot, or similar platforms to manage work orders, update job statuses, and document communication., • Strong Communication Skills – Clear and professional communication with customers, technicians, and internal departments (CX team, Project Coordinators, Install Coordinators). Benefits: • Competitive compensation package based on experience and qualifications., • Paid time off (PTO) for vacation, sick leave, and personal days., • Paid holidays to observe major national holidays., • 401(k) retirement plan with company matching., • Comprehensive health, vision, and dental insurance coverage., • Opportunities for career growth and professional development., • Supportive and collaborative team environment., • Employee discounts on products and services., • Ongoing training and certification opportunities. Location: Atlanta, GA Type: Full-time, Hybrid Hourly Pay: $25 At Power Support Partners, we're more than just a generator company - we're a mission-driven team that believes in making a real impact. If you're motivated, purpose-driven, and want to be part of a company that values people, constant improvement, teamwork, and excellence, you'll thrive here. Join us in helping families stay safe and prepared during life's toughest moments - and build a meaningful career while doing it.

Job Description Job Title: Deployment Technician Location: Atlanta, GA 30303 Type: Contract – Project-Based (Initial 2-week Pilot with Potential Extension) Start Date: October 20th, 2025 Key Responsibilities: · Act as the main on-site point of contact for MCPC at Grady Health Systems. · Provide daily reporting: number of devices deployed, delays, and status against daily targets. · Ensure smooth coordination between the deployment team and Grady staff. · Drive a company van with equipment to and from Grady’s satellite locations as needed. · Support and oversee 2–3 regular technicians during the full deployment phase. · Participate in a brief lessons-learned session post-pilot before full rollout. Qualifications: • Proven experience in IT hardware deployments or similar large-scale refresh projects., • Excellent organizational and communication skills., • Comfortable working in a hospital or healthcare environment., • Valid driver’s license and willingness to drive a van between sites., • Ability to work independently and report clearly to project stakeholders. Requirements: • Background check, drug screening, and TB testing (TBD – will be confirmed during client call)., • Professional demeanor and strong attention to detail., • Available for a brief video interview (15 minutes) prior to onboarding. Additional Details: • This is a long-term opportunity with the potential for continued engagement based on performance., • You will be part of a critical refresh initiative for one of Atlanta’s largest health systems., • Strong performance during the pilot phase may lead to extended or future projects.

Job Description Field IT Technician – Site Deployment & Integration Specialist Full-Time | On-Site & Field-Based Location: Atlanta, GA Proximity to Atlanta Hartsfield-Jackson International Airport is essential, along with the ability to drive to multiple operational locations across the Southeastern United States, including industrial sites, and office environments. Company is seeking a highly capable Field IT Technician to join our IT Services & Integration team. This role is ideal for a hands-on professional who thrives in dynamic environments and enjoys collaborative deployment, configuration, and support activities across a diverse set of acquisitions. The successful candidate will play a critical role in standardizing and modernizing IT infrastructure through site assessments, user onboarding, systems setup, and operational alignment with enterprise platforms. Key Responsibilities: • Perform site audits to assess readiness for IT integration, including power/network infrastructure validation, • Deploy standardized IT setups for workstations, mobile devices, printers, and file services, • Travel regularly to acquisition sites and newly constructed industrial sites, executing migration plans and user onboarding, • Configure and troubleshoot local network equipment, including switches, access points, cellular modems, and SD-WAN appliances, • Prior experience in field IT service roles, preferably supporting industrial or distributed office environments., • Exposure to M365 tenant environments including Exchange Online, SharePoint, and Teams, • Familiarity with endpoint provisioning tools and mobile device management (MDM) systems, • Understanding of network fundamentals including VLANs, DNS, DHCP, and remote access protocols, • Comfort operating in construction and active industrial environments using proper safety protocols, • Associate’s degree in IT or related field, or equivalent professional experience, • Must have a valid driver’s license and reliable transportation, • Self-driven and confident when working with business stakeholders, including managers and operational leads, • Solution-focused and adaptable to site-specific needs and constraints, • Detail-oriented and methodical in equipment setup and documentation, • Comfortable taking ownership of tasks while coordinating with central IT and infrastructure teams

Job Description IT Technician Hotel Phoenix at Centennial Yards – Atlanta, GA Company Overview Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to delivering authentic hospitality and creating an environment where both guests and associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a workplace culture built on collaboration, integrity, and growth. Position Purpose We are seeking a skilled and service-oriented IT Technician to provide technical support and ensure the smooth operation of all hotel technology systems. This role supports both guest-facing and back-of-house systems, maintaining connectivity, efficiency, and reliability throughout the property. Key Responsibilities • Provide on-site support for all computer hardware, software, network, and telecommunication systems., • Troubleshoot and resolve technical issues related to property management systems, POS, and guest internet access., • Assist in the installation, configuration, and maintenance of IT equipment., • Maintain accurate documentation of network configurations, inventory, and support activities., • Coordinate with third-party vendors for system maintenance or escalated technical support., • Support end users (both staff and management) with technology training and assistance., • Ensure all systems are secure, up-to-date, and compliant with company and brand standards. Requirements • Associate degree or equivalent certification in Information Technology or a related field preferred., • 2+ years of IT support experience, preferably in a hotel or hospitality setting., • Working knowledge of networking, Microsoft systems, and hotel technology platforms (HMS, POS, Infor preferred)., • Strong troubleshooting, communication, and time management skills., • Ability to work independently with minimal supervision., • Availability for on-call support, evenings, weekends, and holidays as needed. Preferred Hotel Experience

Job DescriptionSalary: $85,000-$100,000 annually Level 3 IT Technician About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Service to our clients. We are hiring for a full-time L3 Helpdesk Technician to join our growing and talented team. Digacore offers the highest standard in customer service and technical solutions to optimize our client's business goals. We maintain a positive and supportive working environment with a strong focus on team orientation and individual professional growth, inspiring innovation. About the Role: We are seeking a highly skilled and motivated individual to join our team as an L3 Helpdesk Technician. In this role, you will provide advanced technical support, troubleshoot and resolve complex server and networking issues. The ideal candidate should possess exceptional technical knowledge, troubleshooting skills, and excellent communication abilities. Primary Responsibilities: • Provide advanced technical support for escalated and complex issues., • Handle escalations from both the L1 and L2 teams., • Configure and manage DNS records, troubleshoot server issues, and work with Group Policy Objects (GPO) and Active Directory (AD)., • Set up shares on File Systems (FS) or SharePoint and establish correct permissions., • Utilize firewall knowledge to enhance security measures., • Demonstrate strong networking skills, including troubleshooting and optimizing network performance., • Understand Wi-Fi technology and troubleshoot related issues., • Apply extensive server troubleshooting skills to resolve intricate problems., • Experience with cloud services such as Microsoft Azure and AWS., • Familiarity with virtualization technologies (e.g., VMware, Hyper-V, AVD)., • Proficiency in scripting languages (e.g., PowerShell) and automation tools for task optimization., • Bachelor's degree in a relevant field or equivalent practical experience., • Proven experience in a technical support role, with a focus on Level 3 responsibilities., • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies., • Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure., • Outstanding communication skills, both written and verbal., • Demonstrated ability to manage multiple priorities and work in a fast-paced environment., • Strong customer service orientation., • Minimum 5 years experience in an MSP environment or similar IT organization., • Minimum 3 years experience with Windows Server 2016 and 2019 Operating Systems., • Minimum 5 years experience working with Azure, Active Directory, DNS, and Office 365., • Minimum 3 years experience working with RMM and PSA tools., • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • Generous paid time off. We are an Equal Opportunity Employer!

Job Description TECHNICAL SUPPORT SPECIALIST JOBDUTIES AND RESPONSIBILITIES. ·Serves as the primary escalation point forincoming queries and technical issues. ·Manages and/or assigns projects and tasks toother team members as appropriate ·Advises, collaborates and assists businessunits with system enhancements and modifications ·Provides technical assistance and support forincoming queries and technical issues related to systems, networking, phonesystems, audio/visual equipment, computer software (e.g., Windows 10, MicrosoftOffice, various browsers), hardware, etc. ·Effectively provides user support over thephone, in person, and via remote tools. ·Responds to user requests promptly,demonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up. ·Assists users with information security andprivacy questions; provides directions for the correct action. ·Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony. ·Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean, up-to-date, and operational. ·Provides installation and assistance forlaptops, desktops, printers, scanners, cell phones, air cards, landlines, networks,and other assigned peripherals. ·Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices. ·May be asked to train users on IT hardware andsoftware (e.g., laptops, printers, login, email, etc.) ·Creates user support documentation and instructions. ·Multi-task, prioritize problems, and managetime to ensure the timely resolution of incidents. · This individual will work in a team environment, is responsible for IT support and Telcom tickets, and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions. TECHNICAL SUPPORT, SPECIALIST SKILLS,AND QUALIFICATIONS. ·Minimum of 2-3 years of IT technical support ·Strong knowledge and experience installing,configuring, replacing, and supporting network infrastructure equipment, including servers, workstations (Windows/Mac), switches, routers, cabling, VoIP systems,etc. ·Technical expertise should include Windows 10,MS Office 365, Active Directory, SCCM, utilization of GPOs, Enterpriseanti-virus solutions, Helpdesk ticketing systems, and Azure. ·Proficiency with imaging laptop computers 20h2,21h2, Microsoft Office 2010, Cisco network, and other authorized desktop applications. ·Knowledge and proficiency in Mobile devicemanagement, including IOS and Android devices operating systems Enterpriseencryption solutions, Windows PC/laptop management via Active Directory, andrelated software. ·Willing to work off-hours and weekends whenrequired for projects or emergency support. ·Experience installing, configuring, andsupporting network printers and audio/visual equipment ·Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force ·isstrongly preferred) ·Highly detailed and process-oriented withadvanced troubleshooting, incident resolution, and documentation skills ·Strong team leadership, time management, andcoaching and mentoring skills ·Excellent customer service and communicationskills are a must. ·Desktop Technician will provide day-to-daylocal remote desktop support, receive inbound calls, answer questions,troubleshoot, and document steps performed to resolve challenges with hardware,software, and application issues in a ticketing system. ·Providing fault analysis to customers’ coreoperating systems and platforms, providing support, and applying desktop faultresolution for the approved application suite.

Job Description Job Overview: We are seeking a motivated and tech-savvy Hardware Technician to join our IT team. This individual will be responsible for supporting our clients by handling inbound support calls, provisioning hardware, maintaining IT inventory, and documenting processes. The ideal candidate has strong organizational skills, attention to detail, and a customer-focused mindset. This position reports directly to the Service Delivery Team Lead Responsibilities: Hardware Provisioning • Install, configure, and maintain hardware and software for clients following company SOPs and Knowledge Base guidelines., • Ensure accurate documentation of all hardware deployments in relevant systems., • Manage IT inventory, ensuring proper asset tracking and adherence to SOPs., • Answer inbound calls and emails, create initial tickets, and escalate issues as necessary., • Provide basic technical support to end-users, including troubleshooting hardware, software, and network issues., • Collaborate with team members to identify and implement IT process improvements., • Assist IT team with projects such as system upgrades, network management, and security initiatives., • Maintain and update customer records in systems such as Autotask, IT Glue, and monday.com., • Follow company SOPs and KBS when creating or updating documentation., • Create and update knowledge base articles based on experiences resolving tickets., • High school diploma or equivalent; pursuing or completed degree in Information Technology, Computer Science, or related field preferred., • Basic understanding of computer hardware, software, and networking concepts., • Familiarity with Microsoft Office Suite and operating systems such as Windows and macOS., • Strong written and verbal communication skills; empathetic customer service approach., • Detail-oriented, with excellent organizational and time management abilities., • Ability to work independently and collaboratively in a team environment., • Excellent organizational, time management, and multitasking capabilities., • Available to consistently work up to 40 hours a week, • Knowledge of cybersecurity principles and best practices., • Familiarity with cloud services such as AWS, Azure, or Google Cloud., • 50% - Hardware provisioning, setup, and maintenance following SOPs (~20 hours/week), • 40% - Answering calls/emails and working alongside the team to resolve any issues that arise (~16 hours/week), • Gain practical experience in a professional IT environment., • Mentorship and training from experienced IT professionals., • Opportunity to work on impactful IT projects., • Weekday Schedule: Monday thru Friday, 9am-6pm or 8 am- 5 pm, • Must have reliable transportation., • Must be able to lift 30 pounds., • Must be able to stand for 1+ hour periods., • Competitive salary, as well as employer contributed health benefits, • Unlimited paid time off, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced, but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year

Job Description Are you passionate about technology and eager to solve IT challenges while making a difference in a school community? We are seeking an enthusiastic Entry-Level IT Technician to join our school’s IT team. In this role, you will support students, teachers, and staff with their technology needs in a friendly, patient, and professional manner. This is a great opportunity for someone looking to start or grow their career in IT while contributing to a positive learning environment. Key Responsibilities • Install and set up PC hardware, peripherals, and classroom technology., • Inspect, maintain, and repair computer equipment (e.g., keyboards, mice,, • projectors, smart boards)., • Install, configure, and manage software according to specifications., • Set up and maintain local networks, ensuring connectivity and functionality for school systems., • Monitor and maintain network security, backups, and privacy protocols., • Provide technical support and prompt troubleshooting for teachers, students, and staff., • Assist with technology integration in classrooms and staff training on new systems or applications., • Keep accurate records of repairs, system issues, and maintenance activities., • Track and maintain hardware/software inventory and IT-related expenses., • Recommend IT equipment purchases based on school needs. Requirements • Basic knowledge of computer hardware, operating systems, and networks., • Strong problem-solving skills and attention to detail., • Calm, patient, and professional demeanor, with the ability to work well with children and educators., • Excellent communication and interpersonal skills., • Ability to manage time effectively and prioritize tasks in a school setting., • Hands-on experience with computers and networks (academic projects, internships, or home lab experience welcome)., • Background check and clearance required for working in an educational environment. Powered by JazzHR vv2Lf4nKxO

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Atlanta, GA and they are in need of a Level III Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptioneDiscovery TechnicianEmployment Type: Full Time, Mid-LevelDepartment: Legal CGS is seeking an eDiscovery Technician to join our team supporting the legal organization within a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Log the production in the Agency's eDiscovery Tracking System.- Digest the cover letter (which may be several pages long) and provide a brief description of the production.- If the media received is encrypted and no password is provided, the contractor shall call the producing party to obtain the password.- Determine if the cover letter contains substantive information that would qualify it for loading into Relativity.- Virus scan the production off-network, using multiple virus protection software and other tools. - If issues are detected, the contractor shall follow protocol to either address the issue or reject the production.- Once the production is determined to be “clean” of viruses, the contractor shall copy the production to the Agency's network.- Follow specific protocol and procedures when handling various types of documents, such as whistleblower, RFPA (Request for Financial Privacy Act), documents received through MOUs (Memorandums of Understanding), International documents, BSA (Bank Secrecy Act) documents, audio files, transcripts, laptops or paper.- Analyze the productions to determine what type of processing is required of them, and which protocol to follow.- Analyze the data to ensure its completeness.- If the data is “load ready”, inspect it to ensure that all components are present. If incomplete, communicate the issue to the Litigation Support Specialist assigned to that matter.- Monitor for incoming productions arriving via email.- Monitor the Agency's FTP site for productions being delivered via FTP.- Scan and OCR small amounts of paper documents in preparation for loading into Relativity. - If a production contains multiple boxes of paper, the contractor shall coordinate having the documents scanned off-site. Qualifications:- Three years of eDiscovery technical experience in compiling, analyzing, and synthesizing information to support project task requirements.- Bachelor’s degree. Three years of additional, directly relevant work experience (over and above the minimum experience requirements for this position) may be substituted for the Bachelor’s degree.- Knowledge of information resources.- Excellent analytical capabilities.- Excellent written and oral communication skills.- Ability to consistently deliver the highest quality work under extreme pressure and tight deadlines.- Experience in managing multiple tasks such as those defined in the Duties & Responsibilities above must be demonstrated.- Must be a U.S. Citizen.- Must be able to obtain a Public Trust clearance. Ideally, you will also have:- Experience with Government software policies and procedures- Client-facing communication experience- Federal Agency issued security clearance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionBenefits: • Opportunity for advancement Are you someone who prefers moving over sitting and enjoys working with your hands? Were looking for a reliable, tech-savvy IT Field Support & Setup Technician whos ready to roll up their sleeves and get to work! About Us: 525 Technologies is an IT company that provides full solution services to schools in the Southeastern area. We are seeking a motivated Support Technician to join our team! Whether switching careers or starting your IT journey, this is a fantastic opportunity to gain hands-on experience in networking, troubleshooting, cable installation, and computer hardware. The ideal candidate will be interested in learning and growing, has a can-do attitude, and a strong work ethic. Responsibilities : • Assist with low-voltage services, IT support (Tier 1 & 2), and audio-visual setups., • Diagnose hardware and software issues using diagnostic tools and problem-solving techniques., • Install and configure smart boards, commercial displays, and cameras., • Troubleshoot and repair hardware and software issues, • Participate in data recovery and networking troubleshooting, • Provide on-site support and maintain documentation of repairs., • Collaborate with a team of technicians to meet project goals., • Ensure quality control and maintain inventory of spare parts.Why Join Us:, • Career Growth: Cross-training opportunities in Low Voltage, IT, and AV Services., • Skill Development: Gain real-world experience while working with schools., • Supportive Team: Work collaboratively with a team dedicated to your success., • Flexible Opportunities: Perfect for recent grads or those looking to transition into IT.Qualifications:, • Willingness to install and run ethernet cable, • Comfortable using ladders and able to lift over 50 lbs., • Strong troubleshooting, critical thinking, and time management skills., • Positive, professional attitude and reliable transportation., • Passion for technology and a willingness to learn., • Skilled at managing their time efficiently, prioritizing tasks, and meeting deadlines without constant supervision.*Contract to Permanent Position *THIS IS NOT A REMOTE POSITION

Job Description We are seeking an Onsite Support Technician to join our team! You will resolve computer-related & networking issues for our clients. We are technology consulting firm serving the Atlanta area. Experience with Microsoft products (365), User management, Active Directory and Mobile Device Management is welcome. Experience in medical or non-profits are a plus. Excellent customer service skills are required. Must have valid driver license and reliable transportation. Please contact us if interested, immediate need. This position is onsite,40/hrs/week during normal business hours. Location is mid-town Atlanta. Position requires some driving to other locations when needed. Current working job knowledge/proficiency in: 300 User environment, Microsoft Office 365; OS, Windows 10/11 Working knowledge (some break/fix) w/ Dell workstations and Laptops (Hardware and Software) and imaging laptops. Knowledge of 365 user management/Active directory (password resets, account creation etc.) Windows networked environment, VMWARE (a plus) Knowledge of Apple IOS is a plus Understanding of shared network drives SharePoint a plus NetSmart Experience is a plus OneDrive Responsibilities: Provide technical assistance with computer hardware and software • Resolve issues for clients In person, • Recommend hardware and software improvements, • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanorCompany DescriptionWe are a full-time IT consulting firm in business since 1993. We have locations in Atlanta, GA. Our team members are full-time employees with certifications in Microsoft, CISCO, VMWare and many of the top products in the market - we are not a head-hunter or placement agency.We are a full-time IT consulting firm in business since 1993. We have locations in Atlanta, GA. Our team members are full-time employees with certifications in Microsoft, CISCO, VMWare and many of the top products in the market - we are not a head-hunter or placement agency.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection — values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right—not just what's easy—while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology—we build trust, deliver impact, and lead with purpose. About the Role We are seeking a Help Desk Technician to join our team! This is an entry-level position within our Business Process Outsourcing (BPO) team, designed to help you build a strong foundation in IT support. In this role, you'll gain hands-on experience with various systems, processes, and technologies while learning what it takes to become a true IT professional. You'll develop both your technical and professional skills as you grow your career in information technology. Responsibilities and Duties * Serve as the first point of contact for end users seeking technical support via phone, email, and chat. Issues will typically relate to systems, software, or hardware. * Ask targeted questions to identify the problem, document details accurately, and create or update help desk tickets. * Monitor and respond promptly to requests through the help desk ticketing system and escalate unresolved issues to the appropriate support level. * Perform basic remote troubleshooting by guiding users through problem-solving steps. * Identify and recommend process improvements to enhance efficiency and service quality. * Deliver excellent customer service and maintain professional communication with end users. * Maintain up-to-date knowledge of company procedures, products, and services. * Meet or exceed departmental performance standards and KPIs. * Work flexible schedules, including potential evenings, weekends, and holidays, as required to meet service standards. * Collaborate effectively within a team environment while also working independently. * Demonstrate reliability, accountability, and consistent attendance. * Assess situations logically, resolve issues efficiently, and seek assistance when appropriate. Qualifications and Soft Skills * 1+ years of experience in technical support, help desk, or contact center environments. * Ability to multitask in a Microsoft Windows environment using multiple programs simultaneously. * Flexible, self-motivated problem solver who thrives in a fast-paced setting. * Experience using a ticketing system (preferred). * Strong attention to detail and organizational skills. * Excellent verbal and written communication abilities. * Ability to apply established processes while adapting to procedural changes. * Basic knowledge of Windows 7–11 troubleshooting. * General understanding of peripheral device and printer/scanner setup and troubleshooting. * Experience supporting Microsoft 365 and MS Office applications. * Familiarity with VPN configuration and general network troubleshooting. * Experience providing remote support. * Proven analytical and problem-solving skills. * Strong interpersonal and customer service skills. * Basic Active Directory knowledge (user management, password resets, etc.). Additional Details * Location: Atlanta, GA (Hybrid or on-site based on client needs) * Department: Business Process Outsourcing (BPO) * Reports To: Help Desk Manager * Employment Type: Full-time, Non-exempt

Job Description Job Title: Service Desk Technician Department: Service Desk Reports To: Director, Security/Cyber Security FLSA Status: Exempt Job Description The Service Desk Technician position provides support to end users for computer, application, system, device, and access issues. The role requires an experienced generalist to focus on analyzing requirements, resolving problems, managing software solutions, end user support, and performing PC upgrades and configurations. The incumbent will effectively leverage his/her competencies with outsourced vendor support in ensuring UNCF’s technology infrastructure and operating environment achieve maximum efficiency and productivity, incorporating UNCF’s risk mitigation guidelines. ABOUT UNCF The United Negro College Fund (UNCF) has been an engine of educational achievement for more than 80 years. UNCF’s mission is to build a robust and nationally recognized pipeline of HBCU students who, because of UNCF support, become highly qualified college graduates. In addition, UNCF ensures that its member institutions remain respected models of best practices in moving students to and through college. Since its inception in 1944, UNCF has raised over $6 billion in private support, distributed scholarships to help students attend school, and enabled more than 500,000 scholars and low-income students to graduate from UNCF’s member historically black colleges and universities (HBCUs) and launch professional careers. UNCF is committed to closing the educational attainment gap by increasing postsecondary access and success for student groups, particularly low-income and first-generation students. Primary Responsibilities and Duties Level 1 • Monitor and respond quickly and effectively to service desk requests for technical support and resolve problems to the end user’s satisfaction., • Modify configurations, utilities, software default settings, etc. for end-user devices. Includes testing of PCs, Laptops, Virtual Desktop, Apple mobile devices, peripherals., • Network monitoring (Level 1 support), • Assist with onboarding of new users, offboarding of departing users., • Assist in the maintenance of the organization’s asset management tracking system (equipment, software/software licenses), • Distribution of equipment to end-users Level 2 • Systematically interprets user problems and identifies solutions and possible side effects., • Uses experience to address user problems and interrogates database for potential solutions., • Escalates complex or unresolved incidents., • Records and tracks issues from outset to conclusion., • During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements., • Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. No supervisory responsibilities. Qualifications EDUCATION AND EXPERIENCE Bachelor’s degree from a four year college or University preferred in Information Systems, Computer Science or a related technical field and/or 3-4 years of experience in service/helpdesk IT role. Technical Skills: Proficient with Windows Operating Systems Knowledgeable with Apple iOS and Apple products Proficient in Microsoft Office Suite, O365 Knowledge of Virtual Desktop Environments (VDI/WVD) General knowledge of Azure, Azure AD, Intune/ General knowledge of networking General knowledge of Security (network and desktop) Computer and mobile device setup Basic Active Directory administration Skills in setup and diagnosing of peripherals such as printers Knowledge of audio/video conferencing technology Ability to provide remote support (TeamViwever/Ultraviewer) General knowledge of online meeting platforms (Teams, Zoom, etc.) and supporting devices Certificates, Licenses, Registrations: A+, Security+, Network+, MCSA (some or all desired) Other Skills, Knowledge, and Abilities: • Strong troubleshooting skills, • Knowledge of leading edge data, image and voice technologies including web-related technologies coupled with a record of success using such tools in environments requiring the highest standards of excellence in service delivery., • Demonstrated flexible and results-oriented management style, with excellent communication and presentation skills- both written and verbal., • Strong communications skills (oral/written) with training experience a plus, • Strong customer/service orientation with attention to detail when proposing solutions. ADDITIONAL INFORMATION Benefits include: Medical, Dental & Vision Vacation, Sick & Personal Leave Life Insurance (Basic & Optional) Flex Spending Accounts 403(b) Retirement Account Holiday Savings Plan Annual Success Sharing Salary Range: $67,500.00 To $74,200.00 per year (Salary is commensurate with experience.) This is a hybrid role: 4 days on-site and 1-day remote per week, located in UNCF's Atlanta office. Background checks required. UNCF is EOE M/F/D/V

Job Description Are you passionate about providing exceptional customer service? Do you desire to be a resource for internal users to troubleshoot computer and network issues? Are you intrigued by the idea of providing resolutions to technical problems? Then, the IT Service Desk Technician position may be the perfect fit for you! The IT Service Desk Technician position supports Gas South's IT department by providing resolutions to entry-level end-user calls and improves the overall response time to Service Desk tickets. This position demonstrates excellent customer service skills such as empathy, incident analysis and prioritization, effective communication, and emotional intelligence. Are you a fit? A successful candidate for this role can manage competing priorities while recommending enhancements to processes and procedures. You continuously work towards enhancing our customer experience and ability to manage direct communication with customers over the phone as well as through email and chat. Additional Responsibilities • Deliver first-level technical support for inquiries and issues related to computer systems, software, and hardware., • Diagnose and resolve hardware and software problems effectively., • Utilize available resources to research and address technical questions., • Create and maintain documentation, including user guides, solutions, and troubleshooting steps., • Provide end-users with actionable advice to resolve their issues., • Adhere to established Service Desk protocols and procedures., • Record all interactions and activities in the Service Desk ticketing system., • Escalate advanced or unresolved issues to appropriate teams or personnel., • Identify and prioritize urgent matters for immediate attention., • Track, manage, and document problem resolutions and service requests., • Relevant technical certifications (e.g., A+, ITF+, Microsoft 365 Fundamentals, MTA, ITIL Foundation)., • Proficiency with Microsoft operating systems and Office Suite applications., • Associate Degree in Computer Science or another related field., • Foundational knowledge of hardware troubleshooting., • Ability to adapt quickly to new computer systems and technologies. Pay range is commensurate with education, experience, specialized skills or certifications, etc. Gas South Pay Range $47,491—$53,078 USD Our Purpose and Culture At Gas South, we approach each day knowing we have an opportunity to make a difference in people's lives. That means helping our customers save money with everyday low rates and treating them with dignity, honesty and respect. It means supporting our employees in their personal and professional lives, and it means we want to make sure our success directly benefits the communities we serve by giving back 5% of profits to support children in need. Through partnerships with non-profits like United Way, Salvation Army, Junior Achievement, Bert's Big Adventure and many others, we're proud to help make a difference. At Gas South our employees bring their boldest ideas and most authentic selves to work, no matter their title, position or background. We understand that our people are our most valuable assets. So, we treat them that way, with competitive benefits, flexible schedule options, and a fun, casual atmosphere. Gas South affirms that it is an Equal Opportunity Employer whose actions and practices are consistent with fair employment. In this regard, Gas South will not discriminate against any employee or applicant with regard to race, color, religion, sex, age, national origin, disability, pregnancy, childbirth or related medical conditions, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, training, promotion, lay-offs, transfers, leave of absence, compensation and termination. Benefits for full-time employees include: • Full medical, dental, and vision coverage, • Employer-paid life and disability coverage, • Annual employer contributions of up to 12.5% to your 401k, • Remote work options available based on business needs, • Annual performance incentive is a % of annual benchmark based on position level, • Paid four-week sabbatical every five years, • Opportunities to volunteer in the community, • Education assistance up to $5250 per year

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Atlanta, GAand they are in need of a LevelIII Technician, who is proficient in networking. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 4years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)