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Job DescriptionThe Maintenance Technician oversees the Clubs upkeep. Maintain the day-to-day maintenance operations and to assume responsibility for maintaining the physical asset of the Club. ESSENTIAL DUTIES & RESPONSIBILITIES: Club and Equipment Maintenance • Ensures proper operation of all club areas including: Exterior and Entrance areas, Sales Area, Exercise and Cardio Rooms, Weight Rooms, Locker Rooms, Dry Sauna, Kids Club Area, Group Fitness Room, Bag Room, Mat Room, Juice Bar and Gym Store, Kids Gym, Employee Break Room, Storage Room and any other areas that are located within UFC Gym premises., • Performs monthly fire extinguisher checks., • Works closely with the General Manager, Operations Manager and Director of Operations to discuss club maintenance needs and repairs., • Conducts a daily walk-through with the Operations Manager, and maintains a Maintenance Log and ensures follow through and communication on these items., • Conducts a daily safety walk-through of the Facility to identify and address any immediate safety concerns. Meets with the Director of Operations on a regular basis in the club to do a walkthrough in the club., • Works on special projects as directed by the General Manager and Operations Manager., • Maintains the history file on all equipment., • Procure repair parts, materials, tools, and equipment., • Performs monthly OSHA safety checks as required on the OSHA / PM guidelines., • Has been trained in and follows all OSHA, company and Facilities department safety guidelines on a daily basis. Preventative Maintenance • Performs preventative maintenance as directed by PM Log and UFC GYM Corporate Office and individual manufacturer specifications., • Maintains a log of Preventative Maintenance., • Reports any substandard cleanliness issues REQUIRED QUALIFICATIONS: Knowledge, skills & abilities: • Must possess strong interpersonal, communication, and organization skills, • Must be highly organized and able to handle a multi-task environment, • Must have a high level of professionalism, honesty, integrity and an excellent work ethic, • Diligence and a strong understanding of liability issues and personal and/or public injury related to satisfactory completion of the above listed duties a must, • Must have general understanding of computer skills including email, • Technical skills include general experience in the repair and maintenance of equipment and physical building, • General knowledge of HVAC and/or electrical equipment, • Attention to detail, leadership skills, communication skills, problem solving/analytical abilities, and time management skills, • Proficient in English Minimum experience: • 2 years experience in operations/maintenance at a gym/health club required

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. SUMMARY: Bartenders are primarily responsible for the seamless execution of greeting guests at the bar, guiding them through the ordering process, preparing cocktails, beverages per standard operating guidelines set forth in the bar manual, Uses appropriate garnishes, barware, glassware, and recipes for all beverages. Oversees bar maintenance. Always maintain a clean and organized bar. Keeps bar area supplied in glassware, soda, garnishes, etc. RESPONSIBILITIES: • Complete understanding of all menus, menu structure, ingredients, origins, suppliers, seasonality, flavor and texture, allergy restrictions, preparation methods (and limitations), presentations styles, • Complete understanding of the cocktail program of the Main Bar as well as L’Atelier by MILA bar program, have knowledge of the spirits available, their pricing, history and flavor profile, • A complete understanding of the wines-by-the-glass program, pairings., • A Working understanding of the cellar, proper wine service; decanting, appropriate use of glassware; Possess a strong knowledge of the beer and N/A program, • Complete knowledge of dining service standards in relation to guests dining at the bar., • Knows how to operate the cash register correctly., • Cashes out all server banks and reconciles paperwork each night., • Conducts thorough bar inventory writing down the amount of all products-juice, soda, napkins, condiments, and dry goods., • Completes inventory form accurately. Assists with the stocking of all liquor, beer, wine, and N.A. beverage products., • Assists with orders and requisitions for the bar., • Communicates all 86’d items to managers in a prompt manner., • Control the amount of alcohol served, so that guests do not become intoxicated., • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • At the start of each shift check daily prep list to ensure it is complete and sufficient prep product is available., • Understand and comply consistently with our standard portion sizes, batching/cooking methods, and quality standards and bar rules, policies, and procedures., • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended., • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Attending employee meetings and communicating suggestions for improvement as needed., • Handle, store and rotate all products properly., • Understand and comply with Company Policies., • Promptly report equipment and food quality problems to Management team, • Always maintain positive co-worker and guest relations., • Maintain and strictly abide by State sanitation/Health regulations and company standards., • Follow prep work as specified by the Manager or Supervisor. SKILLS AND QUALIFICATIONS: • A minimum of 3-4years of experience in high volume, elevated dining restaurant, recognized cocktail bar/lounge, • Must be detail oriented and possess effective communication and written skills., • State complaint food handling certificate, • Ability to multi-task., • Must be a team player., • Self-motivated and performance driven., • Professionalism and courtesy., • Remain in stationary position for up to 8 hours throughout work shift.

Job Description Bartender Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at EAST MIAMI? EAST isn’t here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets. Job Overview This role supports a team to create unique and exceptional memories for our guests. We are committed to providing personalised and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role. Key Responsibilities Welcome to the core of what being a Bartender is all about! Here's the quick lowdown on what you'll do day-to-day: • Operates POS cash register, two and six wheel carts, juice, soda, and liquor guns, cutting board, espresso machine, ice machines, shot glasses, mixers, pourers, blenders, soda/wine/juice hook-ups, and knives, • Polish all glasses and silverware to be used in the outlet, • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique, • Communicates and works with all support team members to ensure bar is properly stocked and prepared for operations Here's exactly what you need to excel in this role: The Non-Negotiables (Must-Haves): • Knowledge of spirits, wines, and beer as well as all other products offered, • Basic computer abilities and experience working with a POS system, • Must be fluent in English language, both written and oral, • Speaks more than one language What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. • Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you., • Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together., • Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: • Dine at our team Canteen and save on meals!, • Enjoy COMPLIMENTARY room nights at all of our hotels, who doesn’t love to travel?, • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups., • Enjoy discounts at our restaurants and bars., • Speak up & put your own ideas into actions. Think differently!, • Discounted transportation passes and parking nearby.

Job Description RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. DREAM IT MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). BUILD IT RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. GROW IT RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. SUMMARY: Bartenders are primarily responsible for the seamless execution of greeting guests at the bar, guiding them through the ordering process, preparing cocktails, beverages per standard operating guidelines set forth in the bar manual, Uses appropriate garnishes, barware, glassware, and recipes for all beverages. Oversees bar maintenance. Always maintain a clean and organized bar. Keeps bar area supplied in glassware, soda, garnishes, etc. RESPONSIBILITIES: • Complete understanding of all menus, menu structure, ingredients, origins, suppliers, seasonality, flavor and texture, allergy restrictions, preparation methods (and limitations), presentations styles, • Complete understanding of the cocktail program of the Main Bar as well as L’Atelier by MILA bar program, have knowledge of the spirits available, their pricing, history and flavor profile, • A complete understanding of the wines-by-the-glass program, pairings., • A Working understanding of the cellar, proper wine service; decanting, appropriate use of glassware; Possess a strong knowledge of the beer and N/A program, • Complete knowledge of dining service standards in relation to guests dining at the bar., • Knows how to operate the cash register correctly., • Cashes out all server banks and reconciles paperwork each night., • Conducts thorough bar inventory writing down the amount of all products-juice, soda, napkins, condiments, and dry goods., • Completes inventory form accurately. Assists with the stocking of all liquor, beer, wine, and N.A. beverage products., • Assists with orders and requisitions for the bar., • Communicates all 86’d items to managers in a prompt manner., • Control the amount of alcohol served, so that guests do not become intoxicated., • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards., • At the start of each shift check daily prep list to ensure it is complete and sufficient prep product is available., • Understand and comply consistently with our standard portion sizes, batching/cooking methods, and quality standards and bar rules, policies, and procedures., • Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended., • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day., • Attending employee meetings and communicating suggestions for improvement as needed., • Handle, store and rotate all products properly., • Understand and comply with Company Policies., • Promptly report equipment and food quality problems to Management team, • Always maintain positive co-worker and guest relations., • Maintain and strictly abide by State sanitation/Health regulations and company standards., • Follow prep work as specified by the Manager or Supervisor. SKILLS AND QUALIFICATIONS: • A minimum of 3-4years of experience in high volume, elevated dining restaurant, recognized cocktail bar/lounge, • Must be detail oriented and possess effective communication and written skills., • State complaint food handling certificate, • Ability to multi-task., • Must be a team player., • Self-motivated and performance driven., • Professionalism and courtesy., • Remain in stationary position for up to 8 hours throughout work shift.

Job Description Raw Juce is a fun, fresh, organic, cold-pressed juice bar where real people meet real ingredients to create real change. We believe every day is an opportunity to put some good into the world, and into our bodies. We are OBSESSED with connecting, educating, and providing fresh & fast products that have the power to transform the lives of every person that enters our space. We need amazing, energetic, like-minded people to carry out our mission. Your role in our mission: Our Shift Leaders are an essential part of the leadership team, ensuring our team members and guests receive a Great Guest Experience (#GGE) in our stores every day. Shift Leaders lead from the floor to create a fun, safe, and healthy environment where team members have the opportunity to learn, grow, and thrive. A Day in the life: • Go above and beyond to create an unforgettable guest experience for all of our guests, • Follow our chef curated recipes to create delicious & nutritious products, • Create a positive & fun environment as a leader among peers, • Coach team members while recognizing and rewarding performance as well as effort, • Provide knowledge to our guests, team members, and vendors on juicing, healthy eating and the Raw Juce lifestyle Hourly Rate: $12.50/hr + tips Perks: • Flexible scheduling, • Fun & Energized environment, • Active lifestyle uniforms, • Career Growth Opportunities, • Employee Discount What makes us swipe right: • Outgoing, friendly personality, team player & can-do attitude, • Passion for health and wellness, • Love for connecting with people & making others feel important Experience Needed: • Experience in customer-service focus position, • Experience in leadership or mentoring others a plus Logistics: • Work involves standing & moving through a store for majority of a shift to help guests and accomplish work, • Work occasionally involves moving items weighing up to 60lbs

Job DescriptionBenefits: • Bonus based on performance, • Employee discounts, • Free uniforms, • Training & development We Offer • Compensation package: Competitive base salary plus bonus., • Comprehensive health benefits: Full coverage for medical, dental, and vision., • Free membership perks: Complimentary access to all our fitness centers., • Employee discounts and special offers: Exclusive deals on fitness products and wellness services., • Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments., • A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community., • Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost., • Expand your client base: Leverage our large member network to grow your business., • Ongoing in-house training: Regular workshops and training sessions., • Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!Responsibilities, • Responsible for food preparation and stocking Juice Bar Grab N Go., • Ensures self-serve station is fully stocked (Spoons, Forks, Knifes etc.)., • Maintains Juice Bar cleanliness., • Keeps merchandise clean and ready to be displayed., • Oversees inventory and ensure items are stocked in Gym Store., • Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor., • Greets and assists customers and advises on utilization and care of merchandise.Qualifications, • Ensures that guests and members are warmly greeted and promptly assisted., • Ensures incoming calls are answered in a professional and efficient manner., • Responds effectively to member questions and requests., • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations., • Keeps front desk and lobby neat and clean at all times.About UFC GYM, • The ultimate Big Gym experience, UFC GYM raises the bar of what big-box gyms should offer their members.

Job DescriptionWe Empower the Fighting Spirit in You! We Offer • Compensation package: Competitive base salary plus bonus., • Comprehensive health benefits: Full coverage for medical, dental, and vision., • Free membership perks: Complimentary access to all our fitness centers., • Employee discounts and special offers: Exclusive deals on fitness products and wellness services., • Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments., • A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community., • Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost., • Expand your client base: Leverage our large member network to grow your business., • Ongoing in-house training: Regular workshops and training sessions., • Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!Responsibilities, • Responsible for food preparation and stocking Juice Bar Grab N Go., • Ensures self-serve station is fully stocked (Spoons, Forks, Knifes etc.)., • Maintains Juice Bar cleanliness., • Keeps merchandise clean and ready to be displayed., • Oversees inventory and ensure items are stocked in Gym Store., • Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor., • Greets and assists customers and advises on utilization and care of merchandise.Qualifications, • Ensures that guests and members are warmly greeted and promptly assisted., • Ensures incoming calls are answered in a professional and efficient manner., • Responds effectively to member questions and requests., • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations., • Keeps front desk and lobby neat and clean at all times.About UFC GYM, • The ultimate Big Gym experience, UFC GYM raises the bar of what big-box gyms should offer their members.

Job Description Raw Juce is a fun, fresh, organic, cold-pressed juice bar where real people meet real ingredients to create real change. We believe every day is an opportunity to put some good into the world, and into our bodies. We are OBSESSED with connecting, educating, and providing fresh & fast products that have the power to transform the lives of every person that enters our space. We need amazing, energetic, like-minded people to carry out our mission. Your role in our mission: Our Team Members are the heart & soul of who we are!! You bring the fun, fresh vibes to create a Great Guest Experience (#GGE) for every person that walks through our doors by making perfect products, connecting with guests, & keeping our stores clean, stocked, and ready to party! A Day in the life of the JUCE squad: • Go above and beyond to create an unforgettable guest experience for all of our guests, • Follow our chef curated recipes to create delicious & nutritious products, • Provide knowledge to our guests on juicing, healthy eating, and the Raw Juce lifestyle Hourly Rate: $12/hr + tips Perks: • Flexible scheduling, • Fun & Energized environment, • Active lifestyle uniforms, • Career Growth Opportunities, • Employee Discount What makes us swipe right: • Outgoing, friendly personality, team player & can-do attitude, • Passion for health and wellness, • Love for connecting with people & making others feel important Logistics: • Work involves standing & moving through a store for majority of a shift to help guests and accomplish work, • Work occasionally involves moving items weighing up to 60lbs

Job DescriptionBenefits: • Employee discounts, • Health insurance We Offer • Compensation package: Competitive base salary plus bonus., • Comprehensive health benefits: Full coverage for medical, dental, and vision., • Free membership perks: Complimentary access to all our fitness centers., • Employee discounts and special offers: Exclusive deals on fitness products and wellness services., • Flexible scheduling tailored to your needs: Work hours that fit your personal and professional commitments., • A fitness-focused workplace vibe: On-site fitness classes, wellness programs, and a supportive community., • Free or discounted recertification (NASM, ACE, ISSA): Maintain and upgrade your certifications at little to no cost., • Expand your client base: Leverage our large member network to grow your business., • Ongoing in-house training: Regular workshops and training sessions., • Plus, more exciting perks: Team-building events, wellness challenges, and UFC recognition programs!Responsibilities, • Responsible for food preparation and stocking Juice Bar Grab N Go., • Ensures self-serve station is fully stocked (Spoons, Forks, Knifes etc.)., • Maintains Juice Bar cleanliness., • Keeps merchandise clean and ready to be displayed., • Oversees inventory and ensure items are stocked in Gym Store., • Responsible for hitting individual sales goals assigned to you by the Merchandise Supervisor., • Greets and assists customers and advises on utilization and care of merchandise.Qualifications, • Ensures that guests and members are warmly greeted and promptly assisted., • Ensures incoming calls are answered in a professional and efficient manner., • Responds effectively to member questions and requests., • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations., • Keeps front desk and lobby neat and clean at all times.About UFC GYM, • The ultimate Big Gym experience, UFC GYM raises the bar of what big-box gyms should offer their members.

Job Description Raw Juce is a fun, fresh, organic, cold-pressed juice bar where real people meet real ingredients to create real change. We believe every day is an opportunity to put some good into the world, and into our bodies. We are OBSESSED with connecting, educating, and providing fresh & fast products that have the power to transform the lives of every person that enters our space. We need amazing, energetic, like-minded people to carry out our mission. Your role in our mission: Our Shift Leaders are an essential part of the leadership team, ensuring our team members and guests receive a Great Guest Experience (#GGE) in our stores every day. Shift Leaders lead from the floor to create a fun, safe, and healthy environment where team members have the opportunity to learn, grow, and thrive. A Day in the life: • Go above and beyond to create an unforgettable guest experience for all of our guests, • Follow our chef curated recipes to create delicious & nutritious products, • Create a positive & fun environment as a leader among peers, • Coach team members while recognizing and rewarding performance as well as effort, • Provide knowledge to our guests, team members, and vendors on juicing, healthy eating and the Raw Juce lifestyle Hourly Rate: $15.00 + tips Perks: • Flexible scheduling, • Fun & Energized environment, • Active lifestyle uniforms, • Career Growth Opportunities, • Employee Discount What makes us swipe right: • Outgoing, friendly personality, team player & can-do attitude, • Passion for health and wellness, • Love for connecting with people & making others feel important Experience Needed: • Experience in customer-service focus position, • Experience in leadership or mentoring others a plus Logistics: • Work involves standing & moving through a store for majority of a shift to help guests and accomplish work, • Work occasionally involves moving items weighing up to 60 lbs

Job Description Raw Juce is a fun, fresh, organic, cold-pressed juice bar where real people meet real ingredients to create real change. We believe every day is an opportunity to put some good into the world, and into our bodies. We are OBSESSED with connecting, educating, and providing fresh & fast products that have the power to transform the lives of every person that enters our space. We need amazing, energetic, like-minded people to carry out our mission. Your role in our mission: Our Shift Leaders are an essential part of the leadership team, ensuring our team members and guests receive a Great Guest Experience (#GGE) in our stores every day. Shift Leaders lead from the floor to create a fun, safe, and healthy environment where team members have the opportunity to learn, grow, and thrive. A Day in the life: • Go above and beyond to create an unforgettable guest experience for all of our guests, • Follow our chef curated recipes to create delicious & nutritious products, • Create a positive & fun environment as a leader among peers, • Coach team members while recognizing and rewarding performance as well as effort, • Provide knowledge to our guests, team members, and vendors on juicing, healthy eating and the Raw Juce lifestyle Hourly Rate: $13.00 + tips Perks: • Flexible scheduling, • Fun & Energized environment, • Active lifestyle uniforms, • Career Growth Opportunities, • Employee Discount What makes us swipe right: • Outgoing, friendly personality, team player & can-do attitude, • Passion for health and wellness, • Love for connecting with people & making others feel important Experience Needed: • Experience in customer-service focus position, • Experience in leadership or mentoring others a plus Logistics: • Work involves standing & moving through a store for majority of a shift to help guests and accomplish work, • Work occasionally involves moving items weighing up to 60 lbs

Job DescriptionGENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month. ESSENTIAL DUTIES & RESPONSIBILITIES: Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience Assist in providing direction to janitorial service Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience Ensure all front desk, kids club and Armbar adhere to policies and procedures Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards Work with OM in planning and implementation of promotions and merchandising Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure Follow-up with compliance checks by monitoring club systems and employee performance Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards Maintain an efficient 'back office' Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control Make daily banking deposits Monday - Friday Order and maintain all supplies Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports Customer Service: Greet all incoming members and guests Ensure Guest Fitness Profiles are completed and appropriate fees are collected Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests. Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments. Record lost and found items on the Lost and Found Property Log and secure items per policy Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc. Promote and sell merchandise Assists in the planning and implementation of promotions and merchandising. Keep front desk area and lobby clutter free, and orderly Perform general cleaning duties to include hourly locker room checks Ensure all team members are in proper uniform ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees. REQUIRED QUALIFICATIONS: 1. Knowledge, skills & abilities: • Must be energetic and possess a very friendly, outgoing personality and positive attitude, • Possess strong interpersonal and communication skills, including telephone etiquette, • Possess a strong customer service focus, • Understands and follows oral and written instructions., • Able to multi-task and perform tasks with accuracy and attention to detail, • Must be a team player and possess a can-do attitude, • Adhere to meal and rest break periods and must clock in and out for all shift times • State certification (see state specific requirements) Must complete Kid's Club Attendant training prior to working alone in Kid's Club • Experience with multiple phone lines preferred, • Basic computer skills 4. Physical Requirements: • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl, • Occasionally lift and/or move up to 25 pounds, • Ability to stand and remain on your feet for a full shift This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.