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Job Description Job Title: Key Holder Department: Retail Reports To: Store Manager AGAINST ALL ODDS (AAO) is looking for friendly, energetic, self-motivated, ambitious individuals to join our team. This is a fast-paced retail business and previous experience in a busy Customer service environment is required. Key Holders will take the lead in daily activities to helping customers to buy our products, leading team members, and resolving conflicts. Other responsibilities will include loss prevention, training of team members, and promoting a high level of Customer Service and opening/closing procedures. Major Areas Of Responsibility: • Greet Customers and determine their needs, • Assist with selling merchandising, • Opening and closing the store using required procedures, • Strong leadership skills, • Sales and goal-oriented, • Organizational skills, • Proven Customer service skills and interpersonal skills, • Computer literate and able to operate computerized sales terminals, • Friendly, approachable, energetic, and happy., • Ability to learn quickly, work quickly and motivate others, • Ability to stand and walk for lengthy periods, • Lift up to 35 lbs. unassisted Minimum Age 18+ years old

Job DescriptionCompany Description OUR STORY: Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver. OUR CODE: We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company. If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you Job Description Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts. The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned. ROLES AND RESPONSIBILITIES: • Provide high level customer service and hospitality to clients, • Assist the Studio Management in daily studio tasks and projects, • Maintain a positive attitude and take initiative, • Provide support to the SoulCycle instructors to ensure a successful class check-in process, • Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie, • Assist with the training and coaching of new hires for the front desk staff team, • Maintain product knowledge for all studio retail operations, • Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture, • Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors, • Common area cleaning, including, front desk, lockers, retail shelves, office and hallways, • Bathroom and changing room cleaningQualifications, • Must have customer service experience, • Must have the ability to prioritize and multi-task within a fast-paced environment, • Must be willing to initiate tasks and perform duties without direction, • Must have excellent communication skills and be able to work with a wide range of personalities, • Must have outstanding customer service and problem solving skills, • Must have a positive, can-do attitude, • Must have friendly and professional phone and email etiquette, • Must have superior organizational skill, • must have at least 3 days of availability week over week totaling 20 hours with one of those days being a Saturday or Sunday., • All employees are expected to be available to work peak holiday shifts., • Pay Transparency $17.50 Hourly Additional Information For additional Information visit our Career Site:

Job Description A Key Holder, or Retail Key Holder, opens and closes a store and performs other administrative duties in a retail setting. Their main duties include assisting customers when needed, making sure the store is organized, neat and tidy and ensuring the alarm system is working properly. Key Holder Duties and Responsibilities A Key Holder needs to carry out a number of duties to excel at their job. These responsibilities include: • Opening and closing the store every day, • Managing the store’s security alarm system, including ensuring it’s in perfect condition, enabling it and disabling it when necessary, • Storing and protecting the security alarm codes, changing them when necessary, • Making sure that the store is always clean and properly organized, • Assisting store cashiers at peak periods, • Setting employee schedules, • Attending to customer requests or inquiries in the store, • 1 year of demonstrated consistent retail sales/customer service experience (fashion/apparel retail experience preferred), • Ability to work independently and with a team, • Open availability (Opening and/or closing shifts, weekends, Holiday seasons), • Demonstrated timeliness.