Shift Lead (Dunkin Donuts)
9 months ago
Henderson
Job DescriptionKey Responsibilities:1. Team Supervision & Leadership: • Lead and motivate team members during the shift to ensure they meet Dunkin’ Donuts' high standards of service and productivity., • Assign tasks to team members, ensuring efficient use of time and resources., • Provide guidance and direction to crew members, supporting their development and performance., • Ensure that team members are following proper procedures and maintaining a positive work environment., • Serve as a role model for excellent customer service, efficiency, and teamwork. 2. Customer Service:, • Ensure that customers receive prompt, friendly, and professional service at all times., • Address customer complaints or concerns quickly and effectively, escalating to management if necessary., • Ensure all customer orders are accurate and completed in a timely manner., • Maintain a high level of customer satisfaction through positive interactions and quality service. 3. Operational Oversight:, • Oversee food preparation and ensure products meet Dunkin’s quality standards., • Ensure that the restaurant’s environment remains clean, organized, and well-maintained during shifts., • Assist with opening and closing duties, ensuring the store is prepared for the day’s operations and properly secured at the end of the shift., • Monitor inventory levels and help ensure supplies are stocked and ready for service. 4. Health & Safety Compliance:, • Ensure adherence to food safety standards and sanitation procedures., • Ensure that all employees are following health and safety regulations, including proper food handling and cleanliness., • Ensure that all kitchen equipment is used properly and safely. 5. Cash Handling & Financial Responsibility:, • Oversee cash handling procedures, including register operations, drawer balancing, and customer transactions., • Assist with tracking sales and labor data during the shift., • Ensure that registers and cash are handled according to company policies and standards. 6. Training & Development:, • Assist in training new team members on Dunkin’ Donuts’ products, services, and policies., • Provide ongoing training and support to staff to ensure they understand their roles and responsibilities., • Help monitor and evaluate team member performance and provide feedback to improve skills and productivity. 7. Support Management:, • Support the restaurant management team in achieving sales targets and operational goals., • Help maintain inventory control and assist in placing orders as needed., • Assist with the management of daily operations, including ensuring the restaurant is fully staffed and that the team works together to meet customer demand., • Report any operational issues or concerns to the Assistant Manager or Restaurant Manager. Qualifications:, • Experience:, • At least 1 year of experience in a food service or quick-service restaurant environment, with some experience in a supervisory or leadership role., • Previous experience in customer service or restaurant operations is a plus., • Skills:, • Strong leadership and team-building skills., • Excellent communication and interpersonal skills., • Ability to multitask, prioritize, and manage time effectively., • Strong problem-solving skills and the ability to resolve customer issues or operational challenges., • Ability to train and motivate staff members., • Education:, • High school diploma or equivalent required., • Additional training or certifications in food safety or leadership are a plus., • Physical Requirements:, • Ability to stand, walk, and bend for extended periods of time., • Ability to lift up to 25-50 pounds as needed., • Ability to work in a fast-paced environment, handling multiple tasks simultaneously.