Coordinador(a) de Oficina y Servicio al Cliente Operaciones
21 days ago
Passaic
Job DescriptionOffice & Customer Service Operations Coordinator (Order Processing, Invoicing & Phone Support) Company Peruvian Import Co. Inc. Wholesale food importer & distributor Location On-site Office/Warehouse Operations Passaic / North NJ area Schedule Full-time (MondayFriday) Occasional flexibility during peak periods Position Summary We are seeking a reliable, detail-oriented Office & Customer Service Operations Coordinator to support daily business operations. This role handles customer orders, invoicing, phone support, and coordination between sales, warehouse, and management. The ideal candidate is organized, professional, and comfortable working in a fast-paced wholesale environment. Key Responsibilities Customer Service & Orders • Answer incoming phone calls professionally, • Take customer orders via phone, email, WhatsApp, and in person, • Resolve order questions, shortages, and delivery issues Invoicing & Office Operations • Create and process invoices and credit memos, • Enter orders into accounting/ERP system (QuickBooks / NetSuite preferred), • Maintain accurate customer records and pricing, • Support accounts receivable follow-ups when needed Operational Support • Coordinate orders with warehouse and drivers, • Assist management with daily operational tasks, • Maintain organized digital and paper records, • Support inventory and order tracking Qualifications • Prior experience in office administration, customer service, or operations, • Strong communication skills (English required; Spanish strongly preferred), • Comfortable with phones, emails, and multitasking, • Experience with invoicing systems (QuickBooks, NetSuite, or similar a plus), • Organized, dependable, and detail-oriented, • Ability to work independently and as part of a team Compensation • Competitive hourly pay based on experience, • Growth opportunities within the company Why Join Us? • Stable, family-owned business, • Hands-on role with real responsibility, • Opportunity to grow into senior operations or accounting roles VERSIN EN ESPAOL Ttulo del Puesto Coordinador(a) de Oficina y Servicio al Cliente Operaciones Responsabilidades • Contestar llamadas y atender clientes, • Tomar pedidos por telfono, correo y WhatsApp, • Preparar facturas y notas de crdito, • Ingresar pedidos al sistema, • Coordinar pedidos con almacn y choferes, • Mantener archivos organizados, • Apoyar las operaciones diarias de la empresa Requisitos • Experiencia en oficina, servicio al cliente o administracin, • Ingls requerido / Espaol preferido, • Conocimiento bsico de facturacin (QuickBooks o similar es una ventaja), • Persona organizada, responsable y puntual Pago • Pago competitivo segn experiencia, • Oportunidad de crecimiento