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  • Mgr, Ops, Customer Service
    Mgr, Ops, Customer Service
    hace 2 horas
    Jornada completa
    Astoria, Queens

    We’re looking for motivated, engaged people to help make everyone’s journeys better. Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs. This position will act as a liaison between the airline customer and the Gate Gourmet operational unit. Annual Hiring Range/Hourly Rate: • $85,000-$90,000 Benefits • Paid time off, • 401k, with company match, • Company sponsored life insurance, • Medical, dental, vision plans, • Voluntary short-term/long-term disability insurance, • Voluntary life, accident, and hospital plans, • Employee Assistance Program, • Commuter benefits, • Employee Discounts, • Free hot healthy meals for unit operations roles Main Duties and Responsibilities: • Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations, • Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines., • Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits., • Ensures supply chain/purchasing has current up to date data and support purchasing requirements., • Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice., • Communicates the customer goals and represents the customer interests to the local GGI team., • Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval., • Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis., • Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.)., • Owner of T-minus schedule to facilitate changes and bringing all departments together for success., • Maintains a professional appearance at all times. Treats the customer with dignity and respect. Internal & External Communication • Daily reconciliation of delays and communications need activities as required., • Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis., • Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility), • Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise., • Weekly inventory status checks. SR, • Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations. Inventory Management • Ensures customer inventory sheet to be current and up to date par levels., • Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR, • Provides customer feedback to help customer reduce costs through inventory management., • Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR, • Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR Quality • Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety)., • Compares FACs against goals., • Ownership of CSI and drives the process as outlined in GG policy and procedures. Cost Management • Conducts weekly documented billing checks to ensure items billed., • Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force. Targets • Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM, • Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR **Qualifications Education: • High School Diploma or GED required, • Associates degree or degree from a 4 year university or college is preferred Work Experience: • Proven Account Management skills required in order to create, maintain, and enhance customer relationships, • Minimum of 3 years of account/project management experience. Technical Skills: (Certification, Licenses and Registration) • Extremely detail oriented, • Technical and analytical competence (understands software, hardware, networks, etc.), • Motivated, goal oriented, and persistent, • High level of initiative and works well in a fast paced, team environment, • Handles stressful situations and deadline pressures well, • Plans and carries out responsibilities with minimal direction, • Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:, • Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool., • United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info), • American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS & Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process., • British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change, • Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ. Language / Communication Skills: • Excellent written and oral communication skills, • Bilingual is a plus. **Job Dimensions Geographic Responsibility: Unit Type of Employment: Full-time Travel %: Up to 25% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Normal office environment Budget / Revenue Responsibility: (Local Currency) **Organization Structure Direct Line Manager (Title): General Manager, Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: Varies by unit Number of Dotted Line Reports: N/A Estimated Total Size of Team: Varies by unit **gategroup Competencies Required to be Successful in the Job: • Thinking – Information Search and analysis & problem resolution skills, • Engaging – Understanding others, Team Leadership and Developing People, • Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, • Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus **Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of *Excellence, Passion, Responsibility* and Respect**. To demonstrate these Values, we expect to observe the following from everyone: *Excellence* • We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires., • We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. *Passion* • Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care., • We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. *Responsibility* • We care about what we do, and we understand the impact we have on others and the planet., • We always look out for each other –creating a safe workplace environment is everyone’s responsibility. *Respect* • Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and To be considered for this position, please submit your application by 07/23/2026. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf We anticipate that this job will close on: 08/10/2026 *For California Residents, please click here to view our California privacy notice.* If you want to be part of a team that helps make travel and culinary memories, join us!

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  • Truck Driver
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    Truck Driver
    hace 5 horas
    $18 por hora
    Jornada completa
    Mott Haven, The Bronx

    About FreshDirect At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s home – faster, fresher, and smarter than anyone else. We are not just a food company – we are a technology-powered, customer-obsessed team building the most innovative end-to-end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care. We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ door at peak freshness. It’s grocery shopping reimagined and we are just getting started. If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build the future of food with us. Why Drive with FreshDirect? We’re not just hiring drivers — we’re building a team. At FreshDirect we put safety first, growth at the center, and people above all else— it’s about your future. Here’s what makes us different: • Earn More – $18.00/hour + $2,000 sign-on bonus: A compensation package designed to reward your effort: performance incentives, overtime pay, and referral bonuses., • Earn Tips on eligibles routes: Eligible routes come with the added benefit of customer tips, allowing you to boost your earnings while providing excellent service., • Benefits – Paid time off to recharge when you need it and Health Benefits after 90 days., • Independence: The freedom of making real-time decision-making, and self-driven success., • Easy Commute – Free 24-hour shuttle between Bronx HQ & subway line., • Fuel Up On-Site – Food-court–style cafeteria with grab-and-go options —*Perfect for pre-route prep or post-shift breaks.*, • Employee Market – 50% off FreshDirect marketplace essentials + 20% discount at FreshDirect.com., • Expected Hours: Up to 40 hours per week, • Shifts: Up to 10 hours per day, • Work Location: In person Duties and Responsibilities As a Route Driver with FreshDirect, you’ll play a key role in ensuring orders are delivered promptly and accurately — making a difference every day in the New York area. · · Operate Company Vehicles Safely: Drive a company vehicle responsibly, following all local, state, and federal driving regulations as well as company policies. · · Deliver Packages Efficiently and On Time: Load and unload packages with care, ensuring prompt and accurate deliveries to customers. · · Keep Vehicles Clean and Ready: Keep the delivery van clean, organized, and fueled to support uninterrupted operations. · · Drive-in All-Weather Conditions: Safely operate vehicles and complete routes in various weather conditions. · · Provide Exceptional Customer Service: Always represent FreshDirect with professionalism and a positive attitude. Deliver outstanding service, ensuring customer satisfaction even in demanding situations. Qualifications: • 2 years of recent commercial truck driving experience., • Valid NY driver’s license (non-CDL). Commercial Driver’s License (CDL) is not required., • Safe driving record: = 3 points, = 1 accident, minimal suspensions., • Must be able to communicate effectively in English, both verbally and in writing., • Flexible working weekends, holidays, mornings, or evenings., • Comfortable using smartphones for GPS, routing & communication., • Strong commitment to *Safety, Reliability, and Customer Satisfaction*. Why Join FreshDirect? · Time to Recharge: Enjoy generous Paid Time Off, Safe & Sick Leave, and Paid Holidays so you can rest, reset, and spend time on what matters most. · Comprehensive Health Coverage: We’ve got you covered with medical, vision, dental, and voluntary disability benefits designed to support you and your family’s well-being. · Future-Ready Finances: Build your future with our 401(k) plan and gain peace of mind with life insurance benefits. · Workplace You’ll Love: Our modern Bronx campus features a state-of-the-art facility, a full gym, an inviting cafeteria, and an employee market. We also provide free parking and a shuttle service from nearby MTA stations for an easy commute. · Growth & Development: Your career growth matters to us. We offer leadership development programs, plus exclusive tuition discounts through our partnerships with local colleges. · Exclusive Perks: · Get a 20% employee discount on FreshDirect online orders and our wine store. Shop amazing deals at our on-site employee market and join fun engagement events and vendor spotlights where you can sample the very best of what we offer. Our Culture We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries. Equal Opportunity We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law. Disclaimer The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.

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  • Substitute Daycare Assistant (Per Diem)
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    Substitute Daycare Assistant (Per Diem)
    hace 3 días
    $25–$30 por hora
    Jornada parcial
    Woodside, Queens

    This position is for a Per-Diem Daycare substitute assistant* This a Home Based Licensed Group Family Daycare located in Woodside, Queens. We are seeking to hire a Daycare Substitute Assistant. The ideal candidate must be willing to provide child care to infants and toddlers as needed per-diem (based on the attendance/ratio of the children present) in the event additional coverage is needed within the program; commit to overseeing the daily functions of the program, provide a loving and professional environment, while providing leadership experience to both our children and parents. Responsibilities: • Monitor and play with children to ensure safety., • Ensure safety and oversight of all children at all times, • Keep the facility clean and well maintained., • Adhere to local and state child care laws and regulations., • Adhere to company policies and procedures., • Maintain the security of all records associated with the daycare, • Personal care to include diaper changing, toileting, meal preparation, etc., • Maintain cleanliness of toys, mats, tables and chairs, bathroom, sweeping, washing dishes, etc ., • Perform other duties as assigned by Program Provider, • Maintain and upkeep trainings as required by Office of Children and Family Services (OCFS), • Be able to provide care and oversight from 8:00 am - 4:00 pm or 8:30 am -4:30 pm Monday-Friday as needed on a per-diem basis (on-call). Please be advised, due to mandated ratios regulations by Department of Health, this may change. MUST BE WILLING TO OBTAIN THE FOLLOWING WITH NO EXCEPTIONS: · Fingerprinting · A Current Medical and Immunization Records (due annually) · State Central Register (SCR) Clearance · First Aid and CPR Certification (Provided by the program upon hiring) · Provide 2 Professional or personal References *2 or more years of childcare experience is required. * As per Department of Health Regulation; candidates must be 18 years or older to provide childcare The ability to transfer from substitute to a regularly scheduled part time assistant is possible Please note: the program is located on the third floor of an apartment building; there is no elevator; the ideal candidate must be comfortable with walking stairs. Qualifications • Toddler care experience, • Infant care experience, • 2 years of childcare experience minimum Requirements Two or more years of childcare experience needed Ability to pass the SCR background check during employment is required ITIN or Social Security Number is required to complete the SCR Background check Annual Medical Examination Two references (Two Personal or Two Professional or One Personal and One Professional Reference). Job Type: Contract Work Location: In person

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  • Franchise Sales Manager
    Franchise Sales Manager
    hace 3 días
    $80000–$85000 anual
    Jornada completa
    Moonachie

    Reports to: Chief Development Officer With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR We are seeking a seasoned Franchise Sales Manager to manage and execute the growth and development of our franchise brand. This position will be responsible for building a franchise development pipeline, franchisee recruitment, relationship management with shareholders and franchisees and coaching franchisees through our franchise discovery process. Our ideal candidate is a key sales leader who can provide and ensure the company's short and long term growth strategy. KNOWLEDGE AND RESPONSIBILITIES • Manage all facets of the franchise sales and development process at Paris Baguette, including lead generation, FDD disclosures, organizing all key introductions and meetings, hosting discovery days or brand overview calls, through awarding a franchise., • Direct and support franchisees as needed through the entire development process from initial contact to store opening., • Execute National franchise growth strategy related to new franchise sales and store openings., • Build a franchise development pipeline in selected markets that consistently maintains a sufficient inventory of qualified new franchise prospects to meet the Company's short/long term growth strategy., • Use analytical skills to organize and analyze market data to prioritize potential major markets and to assess potential new franchise development opportunities., • Implement franchise recruitment strategies, processes and tools to develop strong relationships with franchise candidates and franchisees., • Work closely with the real estate team to ensure a proper hand off for continued great support and continuity., • Work closely with Legal as needed, to ensure accuracy with the ADA and FDD documents., • Attend trade shows and conferences as needed to meet with prospective franchisees., • Perform other related tasks, duties and special projects as assigned. WHAT YOU NEED TO HAVE • Bachelor's degree preferred, • At least, 5-7 years of experience with franchise sales and development in the food/consumer/hospitality segment., • Ability to guide franchise prospects through the franchising process from lead to executed agreement, • Clear understanding and knowledge of franchise law and Franchise Disclosure Documents, • Strategic thinking skills with the ability to balance the day-to-day tactical realities with long-term objectives, • Retail Food and Beverage Industry experience required, • Working knowledge of CRM Platform FranConnect, • Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, along with Franchisees, to ensure we have an open and transparent culture of high performance standards., • High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture

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  • Corporate Executive Security Driver (ESD) - Armed
    Corporate Executive Security Driver (ESD) - Armed
    hace 4 días
    Jornada completa
    Manhattan, New York

    Salary: $160,000 Position Overview The Executive Security Driver (ESD) serves as the primary protective asset during executive movements and travel operations. This role integrates secure driving, close-in protection, advance planning, domestic travel coordination, and dynamic route management to ensure safe, discreet transportation while maintaining continuous situational awareness and threat avoidance. The ESD operates within a low-profile security posture and is responsible for both the safety of the principal and the integrity of movement operations. The position requires disciplined judgment, professional discretion, and the ability to anticipate and mitigate risk without disrupting executive productivity or comfort. This role includes regular domestic travel alongside the principal and participation within a broader executive protection and security operations framework. The ESD will work as part of a coordinated team environment while serving as a primary transportation and protective resource during daily operations and travel assignments. The ESD works under the direction of the Director of Security Operations (DSO) and in coordination with executive assistants, protection personnel, and external security advisors as required. * Key Responsibilities Secure Executive Transportation • Provide safe, discreet, and defensive driving services for the executive and authorized principals, • Maintain low-profile operational posture during all movements, • Ensure vehicle readiness, cleanliness, and operational integrity at all times, • Position vehicle strategically to minimize exposure during pick-up and drop-off, • Support executive travel movements domestically as required Protective Operations During Transit • Maintain continuous situational awareness of surroundings, vehicles, and pedestrian activity, • Identify anomalies, surveillance indicators, or potential threats during movement, • Communicate suspicious activity immediately and delay principal movement if required, • Serve as both driver and protective agent when operating in single-asset configuration Route Planning & Advance Preparation • Conduct pre-movement planning including primary, secondary, and emergency routes, • Vary routes and departure timing to reduce predictability, • Conduct advance site visits when required to assess entrances, exits, parking, and exposure points, • Maintain familiarity with executive residences, offices, airports, hotels, and frequently visited locations Travel & Operational Support • Accompany the principal during domestic travel assignments as required, • Coordinate movement logistics with executive assistants, aviation personnel, hotels, and security partners, • Support advance preparation and movement coordination in unfamiliar operating environments, • Operate effectively within a team-based executive protection structure Incident Response & Emergency Management • Respond immediately and appropriately to security incidents during transit, • Prioritize evacuation and principal safety over engagement, • Maintain knowledge of nearby hospitals and emergency response access points, • Coordinate with law enforcement, emergency services, and protective teams as needed Firearms & Operational Standards • Carry authorized firearm in accordance with company policy and applicable law, • Maintain concealment at all times unless lawfully and operationally justified, • Demonstrate disciplined use-of-force judgment consistent with company standards, • Maintain proficiency in defensive tactics, de-escalation, and emergency response Coordination & Communication • Work closely with executive assistants regarding daily schedules and changes, • Coordinate with Executive Protection Agents and Operations teams when applicable, • Maintain clear, concise, and professional communication at all times, • Protect confidentiality of executive movements and sensitive information * Qualifications & Experience • Prior experience in executive protection, law enforcement, military, or equivalent protective roles, • HR218 / LEOSA credentials strongly preferred, • Advanced training in defensive and evasive driving techniques preferred, • Experience operating luxury vehicles and executive fleets, • Willingness and ability to travel domestically with the principal as required, • Valid driver's license with clean driving record, • Licensed and legally authorized to carry a concealed firearm (as applicable by jurisdiction), • Strong familiarity with urban movement operations and route planning, • Demonstrated ability to exercise discretion and sound judgment under pressure * Core Competencies • Defensive and protective driving proficiency, • Situational awareness and threat recognition, • Calm decision-making under stress, • Executive discretion and confidentiality, • Low-profile operational discipline, • Adaptability in dynamic urban and travel environments, • Professional presence and team-oriented mindset

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  • Senior Research & Development Manager
    Senior Research & Development Manager
    hace 2 días
    $105000–$145000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Sr. R&D Manager based out of our Greenpoint NYC office. This is a great opportunity for an experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as the company continues on its major growth. The ideal candidate is someone who is a true foodie, innovative, driven, and can thrive in a fast-paced environment (and loves ice cream!). The Senior R&D Manager will report directly to the VP of Commercialization. The main responsibility of this role is to ensure that Van Leeuwen Ice Cream continues to churn out the most innovative, high quality ice cream possible, keeping food trends and branding in mind always. This role will be based out of our Greenpoint, Brooklyn office and be in office at least four to five days a week. Job Responsibilities Flavor Innovation + Renovation • Lead developing new recipes that can be effectively commercialized while making sure they are of intended quality and cost, • Continually monitor existing recipes for flavor, texture, and appearance, and propose recipe changes based on product performance, • Create flavor concepts and formulas for LTO flavors (new store openings, collaborations, seasonal pints, events, etc), • Manage and maintain all of Van Leeuwen's formulations, • Build out costing models for all recipe development to confirm product P&L's, • Research flavor trends and innovations based on the ice cream industry, restaurant menus, internet trends, new ingredient innovation, and seasonal products, • Gather all necessary documents for internal ingredient and supplier approval, • Work with material suppliers on meeting our ingredient guardrails with existing or custom products, • Continually evaluate ingredients and suppliers based on costs, availability, or improving quality of our final product, • Receive, log, test, and approve samples of new or substitution ingredients before ordering for full scale production, • Participate in QA tastings to review amounts of inclusions and formula changes, and address production procedures and/or issues Co-Manufacturer Management • Support launches with co-manufacturers to maximize quality, productivity, and revenue, • Collaborate with QA/Food Safety and co-manufacturers to correct production related issues, • Work closely with the Supply Chain team to improve strategic decision-making and maximize production efficiencies, • Verify and cross-reference copacker BOMs to ensure products will meet intended standards, • Support in-person trials and first productions (up to 30% travel) Marketing/Wholesale & Retail • Write flavor descriptors for all new products including monthly specials, new toppings, or updated ingredients, • Work directly with collaborating brands and marketing team to create flavors, send samples, and get final BOMs approved and ingredients ordered for new flavors, • Work closely with Sales & Marketing to find portfolio gaps to create new CPG skus, • Ship samples of VL products to wholesale buyers and collaborating teams (often creating custom small batch samples), • Generate ingredients, allergen statements, and nutritional panels for CPG products., • Proof and approve final artwork for packaging alongside marketing and FSQ Job Requirements • 4 to 6 years of experience in an R&D or commercialization role, • Food Science or Engineering background required, • Dairy/Ice Cream Development Experience preferred, • Experience in Food Manufacturing ideal, • Proficiency in TraceGains, Google, and Microsoft product suites a plus, • Strong attention to detail, • Strong interpersonal and communication skills across external and cross-functional partners, • In-office 4-5x/week, • Innovative spirit and creativity, • Must be comfortable working in-store scoop shifts once a quarter, while adhering to DOH guidelines Compensation + Benefits $105,000 - 140,000m annual compensation depending on experience, paid weekly Eligible for annual 10% bonus • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off - No accrual required, • Paid Sick Time, • Paid one month sabbatical (eligible after 4 years of continued employment), • Yearly Performance Reviews Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $105,000---$145,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • HR Business Partner
    HR Business Partner
    hace 7 días
    $100000–$125000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is seeking a strategic, business-minded HR Business Partner to partner closely with our Retail Operations leadership team during our next stage of growth. This role serves as the primary People partner for a portfolio of retail markets, helping leaders build high-performing teams while balancing employee experience with operational excellence. The ideal candidate combines strong business acumen with deep expertise in employee relations, organizational effectiveness, talent management, and employment law. They are equally comfortable coaching senior leaders through difficult decisions, analyzing workforce trends, leading organizational initiatives, and rolling up their sleeves to solve complex employee issues. Success in this role requires someone who can influence without authority, build credibility quickly, navigate ambiguity, and translate business priorities into practical people strategies. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model, being in the office three days a week. Job Responsibilities Strategic Business Partnership • Serve as the trusted People partner to Regional Directors, GMs, and cross-functional leaders., • Influence business decisions through a people lens, balancing employee experience, operational performance, legal compliance, and financial outcomes., • Coach leaders on organizational design, change management, succession planning, workforce planning, and leadership effectiveness., • Use workforce data and business insights to identify trends, risks, and opportunities, recommending proactive solutions. Leadership Coaching & Organizational Effectiveness • Coach leaders through performance management, difficult conversations, talent decisions, and organizational challenges., • Develop leadership capability by providing guidance on feedback, accountability, communication, and team effectiveness., • Partner with Learning & Development to identify capability gaps and leadership development opportunities., • Support succession planning and talent reviews across assigned business groups. Employee Relations & Risk Management • Lead complex employee relations matters, investigations, conflict resolution, and sensitive workplace issues., • Ensure consistent application of company policies while exercising sound business judgment., • Monitor emerging employment law changes and ensure operational compliance across multiple states., • Advise leaders on Workers' Compensation cases, medical accommodations, leaves of absence, disciplinary actions, and separations. Talent & Performance • Partner with leaders to drive the annual performance management process, calibration discussions, and development planning., • Support talent planning initiatives including promotions, internal mobility, retention strategies, and high-potential development., • Identify turnover trends and partner with operations to improve retention and engagement. Employee Experience & Culture • Champion Van Leeuwen's culture and values while helping leaders create inclusive, high-performing teams., • Partner with business leaders to improve engagement through thoughtful communication, recognition, and development initiatives., • Act as a visible and trusted resource for employees across assigned markets. Operational Excellence • Partner with Recruiting, Payroll, Benefits, and HR Operations to ensure an exceptional employee experience., • Support organizational changes including restructures, reductions in force, new market openings, and operational transitions., • Maintain compliance across documentation, investigations, corrective actions, unemployment claims, workers' compensation, and labor audits., • Identify opportunities to simplify, automate, and improve People processes. Projects & Continuous Improvement • Lead cross-functional People initiatives that improve business performance and employee experience., • Participate in company-wide projects including policy development, compensation initiatives, leadership programs, engagement surveys, and technology implementations., • Drive change management efforts for organizational initiatives. Job Requirements • Bachelor's degree in Human Resources, Business, or a related field preferred., • 7+ years of progressive HR experience, including HR Business Partner experience supporting multi-site operations., • Experience partnering with senior operational leaders in retail, hospitality, restaurant, or other multi-unit environments strongly preferred., • Strong knowledge of federal, state, and local employment laws across multiple states., • Demonstrated experience leading complex employee relations investigations and coaching leaders through sensitive issues., • Strong business acumen with the ability to understand operational drivers and influence business outcomes., • Experience with organizational design, workforce planning, change management, and talent management., • Excellent communication, facilitation, and relationship-building skills., • Ability to analyze workforce metrics and translate insights into actionable recommendations., • Comfortable operating in a fast-paced, high-growth environment with changing priorities., • Willingness to travel to assigned markets (approximately 15–20%)., • Must be comfortable working in-store scoop shifts once a quarter, while adhering to DOH guidelines. Success in This Role The successful HR Business Partner will: • Build trusted relationships with operational leaders., • Influence decisions through data, judgment, and credibility rather than authority., • Anticipate people risks before they become business problems., • Balance employee advocacy with business needs., • Drive consistency while remaining pragmatic and solutions-oriented., • Help develop stronger leaders and healthier teams., • Contribute meaningfully to the evolution of Van Leeuwen's People function as the company continues to grow., • Ability to balance multiple projects. Compensation + Benefits $100,000 - $125,000 annual compensation depending on experience, paid weekly. Eligible for discretionary annual 10% bonus. • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide)., • Medical, Dental + Vision Insurance with 70% Employer Contribution., • 401k with up to 4% Employer Match., • Cell Phone Reimbursement Plan., • Wellness Reimbursement Plan., • Flexible Time Off - No accrual required., • Paid Sick Time., • Paid one month sabbatical (eligible after 4 years of continued employment)., • Yearly Performance Reviews. Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $100,000---$125,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Director of FP&A
    Director of FP&A
    hace 5 días
    $185000–$215000 anual
    Jornada completa
    Brooklyn, New York

    We started Van Leeuwen Ice Cream in a yellow truck on the streets of NYC in 2008 with a mission to make good ice cream that makes you feel good. Nowadays, people can spend so much time on what's "healthy" they don't stop to consider what's healthy. As far as we're concerned, happiness is healthiness. We strive to ensure every scoop, store and employee feels and creates one community to contribute to the overall brand. Van Leeuwen Ice Cream is hiring a full-time Director of Financial Planning and Analysis based out of our Brooklyn home office. This is a great opportunity for an experienced individual to work closely with the founding team of Van Leeuwen Ice Cream as the company embarks on its next stage of major growth. The ideal candidate is someone who is experienced with Financial Planning and Analysis, innovative, driven and can thrive in a fast-paced environment (and loves ice cream!). Reporting directly to the CFO, the Director of FP&A will be a trusted partner responsible for leading planning, forecasting, and analytics while providing financial clarity to support day-to-day and strategic decisions. You'll build and evolve our financial models, improve data accuracy and visibility, and develop tools that enable leaders across the organization to act with confidence. This role requires both strategic perspective and a roll-up-your-sleeves mindset, ideal for someone who loves digging into data and leading FP&A in a fast-moving operating environment. This role will be based out of our Williamsburg, Brooklyn office and follow Van Leeuwen's Hybrid work model and be in office at least three days a week. Job Responsibilities Lead FP&A Function • Own budgeting, forecasting, reporting, and analysis across entire business, • Build and maintain robust models to forecast revenue, margin, and cash flow, • Develop scenario analyses and models to evaluate growth and investment decisions, • Lead cash forecasting to support investment and working capital management Reporting & Insights • Create monthly and quarterly management reporting packages that explain results, variance drivers, and forward-looking implications, • Collaborate with Sales, Marketing, Operations, and Supply Chain to link financial performance to business drivers, • Work closely with the Controller and Operations teams to analyze product and channel-level profitability, pricing strategies, and cost structures, • Assist the CFO with board reporting, capital allocation decisions, and other high-impact projects Data & Systems • Partner with Accounting and IT to improve data flows between NetSuite, BI platforms, and planning tools; automate where possible, • Establish scalable, repeatable processes that bring accuracy to planning cycles Job Requirements • Bachelor's degree in Finance, Accounting, Economics, or related field; MBA or CPA preferred, • 8 to 12 years of progressive FP&A experience, with at least 3+ years leading FP&A in a CPG, food & beverage, or retail environment, • Strong technical modeling skills with mastery of Excel/Google Sheets, including pivot tables, nested formulas, and scenario modeling, • Proven ability to synthesize large data sets into actionable insights; experience building and maintaining dynamic dashboards a plus, • Experience partnering directly with a CFO or senior leadership team in a growth-stage or resource-constrained environment, • Solid understanding of P&L management, cash flow, and key business metrics in CPG or manufacturing contexts, • Highly collaborative, curious, and comfortable in a fast-paced, entrepreneurial setting Compensation + Benefits $185,000 - $215,000 annual compensation depending on experience, paid weekly Eligible for annual 20% bonus potential • Employee Scoop Card (Enjoy Ice Cream from any of our scoop shops nationwide), • Medical, Dental + Vision Insurance with up to 70% Employer Contribution, • 401k with up to 4% Employer Match, • Cell Phone Reimbursement Plan, • Wellness Reimbursement Plan, • Flexible Time Off, • Paid Sick Time, • Yearly Performance Reviews, • Paid One-Month Sabbatical after 4 years of continuous employment Van Leeuwen Ice Cream is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. Van Leeuwen Ice Cream complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. Salary Range $185,000---$215,000 USD Here at Van Leeuwen, Good Ice Cream Is For Everyone! As an equal opportunity employer, we strive to foster a welcoming, diverse environment for every employee and customer. We pride ourselves on the creativity that goes into our ice cream and is built in our stores (by YOU) that help us meet our missions and values.

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  • Direct Support Professional
    Direct Support Professional
    hace 2 meses
    $18–$19.5 por hora
    Jornada completa
    Hackensack River Waterfront, Jersey City

    Hudson Milestones is searching for reliable and dedicated Direct Support Professionals (DSP). The Direct Support Professional role is a Non-Exempt position requiring ability in implementing training programs and maintaining a safe environment for adults with intellectual /developmental disabilities (I/DD) for the purpose of increasing the extent to which they are independent, integrated members of the community. All tasks must be implemented in a humane and competent manner. The Direct Support Professional role is not specific to one location, building, classroom, day habilitation or group home. The Agency reserves the right to change the employee’s work location at it’s discretion. Benefits: We offer a comprehensive benefits package for *full-time employees* that may include: • Health, dental, and vision insurance, • 401(k) with company match after one year of employment, • Paid time off (vacation, sick days, & personal time), • Family Medical Leave Other Compensation (if applicable): • Bonuses and/ or incentives at the discretion of the Agency. Job Description: The Direct Support Professional role is a Non-Exempt position requiring ability in implementing training programs and maintaining a safe environment for adults with intellectual /developmental disabilities (I/DD) for the purpose of increasing the extent to which they are independent, integrated members of the community. All tasks must be implemented in a humane and competent manner. The Direct Support Professional role is not specific to one location, building, classroom, day habilitation or group home. The Agency reserves the right to change the employee’s work location at it’s discretion. Responsibilities: • Responsible for reading, knowing and complying with all appropriate governing documents to include contracts, agency policies and procedures, State or Federal standards, specific program operations manuals and circulars both internal and external., • Ensures compliance with the agency’s Operations and Personnel Manuals and the Division of Developmental Disabilities Standards Manual., • Completes and submits in a competent, and timely manner all reports, forms, and documentation as required by the agency and Division of Developmental Disabilities., • Understands basic developmental disabilities and learning styles, using motivation techniques to help clients improve in areas with behavioral or medical challenges., • Must complete all CDS trainings and refreshers as directed., • Attend staff meetings, all other relevant meetings and training as directed., • Assist clients with goal outcomes established on the Individual Service Plan (ISP)., • Responsible for reading the ISP and working within the documented expectation for client development., • Provides a consistent means of relaying accurate and complete information to direct supervisors., • Implement behavior management strategies to promote positive behaviors and reduce challenging behaviors according to plans that are in place., • Provides training and supervision to clients in all aspects of community experience living., • Serves as a positive role model for clients and other staff., • Provides safe transportation in agency vehicles for clients as necessary., • Maintains confidentiality and professionalism when communicating with family members or group home staff, Support Coordinators and any outside agency personnel., • Maintains active, positive engagement with clients at all times., • Always ensures the safety and well-being of clients., • Provide direct care and support to individuals with disabilities or special needs., • Proactively accompany and support clients during medical appointments, ensuring relevant information is provided to the healthcare professional. Clearly and accurately communicate details from the appointment to the Residential Coordinator, Medical Compliance Officer, and/or designee., • Follow and demonstrate understanding of medication policy and procedures in the monitoring and administration of the client’s medications. Completes Medication Error Report when needed., • Ensures home, grounds, yard and van are maintained in clean, safe, and sanitary condition., • Ensures meals are prepared and planned based on clients’ individual diet, client input, and the planned menu for the month., • Ensures that the Recreation Calendar is carried out as per client input and as per the planned calendar completed each month., • Responsible for competing all required documentation to include but not limited to, daily logs, communication logs, and behavior reports., • Ensures line of sight for the individual(s) being supported is maintained and completes reports accordingly., • Responsible for adequately and completely cleaning the home during any shift worked., • Ensures that a client’s dignity is not compromised in any way., • Responsible for reporting all emergencies or unusual incidents to direct supervisor., • Cooperates with the licensee and Department staff in any inspection, inquiry or investigation. Qualifications: • Valid New Jersey Driver’s License, • High School Diploma or Equivalency, • Minimum 21 years of age Skills: • Experience with developmentally/intellectually disabled individuals, • American Red Cross CPR & First Aid Trained a plus Application Instructions: To apply, please submit your resume along with fully completing all fields of our job application form via www.hudsonmilestones.org Be sure to complete all sections of the application. Applications will be reviewed on a rolling basis until the position is filled. Note: • We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status, or uniformed servicemember status., • The salary range and benefits listed above follow New Jersey’s Pay Transparency Act. Actual compensation may vary based on experience, education, and qualifications.

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