Business Operations Manager
2 days ago
Fort Lauderdale
A successful manufacturer of specialty Air Condition systems in the Marine space are looking to hire a Business Operations Manager. The position is in Ft. Lauderdale. The Business Operations Manager is the operational and financial backbone of the company. Paired with a Field Operations counterpart who runs everything on the water, this role owns everything that happens in the office — billing, collections, inventory control, purchasing, quoting, customer experience, ERP, and the administrative team that supports it all. You will also play a central role in integrating acquired companies onto the company's systems and standards. This is a builder's role. You will stand up new programs (PO process, truck-stock accountability, NPS), lead a major ERP migration and put the systems in place that let them confidently scale in revenue. CANDIDATES MUST COME FROM HVAC! Back-Office Team Leadership • Directly manage the administrative staff (Administrator and Receptionist / Administrator), setting clear expectations, KPIs, and day-to-day priorities., • Work cross-functionally with service coordinators / dispatchers, billing & AR, and parts & inventory — owning the back-office processes they execute even where the reporting line sits elsewhere., • Build the operating rhythm: daily huddles, weekly planning, and crisp hand-offs with Field Operations., • Dramatically compress the billing cycle: invoice within 0-24 hours of service completion on time-and-materials work., • Stand up and enforce a progress-billing cadence on refits and larger projects — mobilization, milestone, and retention billing — so cash keeps pace with work in the water., • Own DSO, AR aging, and collections cadence; partner with accounting to keep cash flowing., • Close the truck-stock black hole: stand up a replenishment, cycle-count, and consumption-tracking program with clear accountability for every technician's truck., • Launch a disciplined Purchase Order process — issuance, approval routing, receiving, three-way match — and manage vendor relationships and terms., • Lead the migration data cleanup, configuration, user training, cutover, and adoption., • After go-live, serve as the system owner — administration, reporting, workflow tuning, integrations, and enhancements., • Own the estimating workflow and ensure quotes and estimates go out rapidly — with published turnaround targets you set and defend., • Track every opportunity from first inquiry through won / lost; install a follow-up cadence so no lead slips through the cracks., • Be hyper-focused on the customer. Build and run a formal NPS program — collecting feedback, reporting results, and closing the loop on every detractor., • Serve as the office-based point of contact for customer escalations; resolve issues quickly and systematically eliminate their root causes., • Serve as a key integration leader as acquires additional HVAC businesses., • Roll out ERP System, PO discipline, inventory standards, billing practices, and customer-experience programs to acquired locations., • Stand up and own a WIP program — revenue forecasting, labor loading, backlog, and margin by job. Required • 5+ years of progressive operations, finance, or service-management leadership — ideally in HVAC, MEP, field services, or a project-based construction or service environment., • Proven track record of leading or being a key contributor on an ERP or Field Service Management implementation, NetSuite, Microsoft Dynamics, or similar)., • Hands-on experience owning AR / DSO, inventory control, purchasing / PO processes, and job costing., • Proven people leadership — hiring, coaching, and managing administrative staff, with the ability to scale the team as the business grows., • Strong Excel and systems fluency; comfortable building reports, dashboards, and clean data models., • Excellent organizational, analytical, and communication skills — able to work directly with customers, captains, crews, technicians, vendors, and executives., • Professional, calm-under-pressure demeanor suited to a service business where customers expect responsiveness., • Bachelor's degree in Business, Finance, Accounting, Operations, or a related field., • Bilingual (English / Spanish)., • Billing cycle: invoices out within 0–24 hours of job close on T&M work; progress-billing cadence in place and adhered to on every project above $25K., • DSO: meaningful reduction versus baseline., • Inventory: truck-stock program live with cycle-count accuracy greater than 95% and quantified shrink reduction., • Purchasing: 100% of purchases flowing through the new PO process with clean three-way match., • ERP System: migration completed cleanly with strong user adoption, • Customer experience: NPS program launched, baseline established, and measurable improvement demonstrated., • Quoting: quote turnaround time under the target you set; opportunity pipeline fully tracked with follow-up discipline., • Full-time, in-office — Fort Lauderdale, FL. Background check and drug screening. Compensation & Benefits • Competitive base salary commensurate with experience., • Leadership Bonus Program tied to operating KPIs., • 100% employer-paid health, dental, vision, and life insurance (employee-only coverage)., • 401(k) with company match.
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