General Manager, Indiana Based Property
15 days ago
Greenwood
Job Description Position Summary The Property General Manager is a senior manager responsible for overseeing and optimizing the performance, operations, and site level direction of a large multifamily apartment complex (>1000 units). This person works with a team of direct reports and colleagues to ensure that all aspects of property operations - from leasing and maintenance to financial performance and capital improvements - are executed efficiently, profitably, and in compliance with applicable regulations. Key Responsibilities Strategic & Operational Oversight • Provide leadership and direction for the operations and asset management of for a large scale multi-family apartment property., • Develop and implement operational strategies, policies, and standard operating procedures for property management, maintenance, leasing, resident services, and vendor management., • Work with Director of Operations to develop budgeting, forecasting, and financial reporting across assigned properties - including operating budgets, capital expenditure planning, and monthly/quarterly performance reporting., • Monitor financial performance (income, expenses, cash flow), analyze variances, and implement corrective action plans to maximize revenue and control costs., • Monitor KPI's with a closed loop feedback system and provide performance recommendations and feedback for property level personnel on leasing, marketing, resident retention and satisfaction, occupancy goals, and rent collection., • Provide guidance for property maintenance, preventive maintenance programs, vendor/contractor management (e.g., maintenance, landscaping, janitorial, repairs), and physical condition of properties., • Build, supervise, mentor, and develop property management teams - including property/site managers, maintenance staff, leasing/marketing staff, and administrative personnel - across multiple properties., • Set performance expectations, conduct performance reviews, and ensure accountability for all team members and, if applicable, third-party management vendors., • Bachelor's degree preferred, Real Estate, Finance, Property Management, or a related field. (Advanced degree a plus but not always required.), • Significant experience (typically 8–15 years, depending on portfolio size) in multifamily property or multi-property environment. Required minimum 2-3 years demonstrated success operating a large property of 700 units or more., • Proven track record of managing a large property, overseeing third-party management, and leading cross-functional teams across leasing, maintenance, finance, and resident services., • Strong financial acumen - budgeting, forecasting, P&L analysis, capital planning., • Deep knowledge of property operations: maintenance, leasing, resident relations, regulatory compliance (housing laws, fair housing, safety), vendor/contractor management., • Excellent leadership, communication, interpersonal, and organizational skills. Ability to make strategic decisions and manage complex, multi-site operations., • Familiarity with property management software and tools (Yardi, MRI, or similar) preferred. (Typical in large-scale multifamily operations.) Key Competencies & Personal Attributes • Strategic mindset with ability to balance big-picture thinking and day-to-day operational details, • Results-oriented, with focus on maximizing occupancy, revenue, and resident satisfaction while controlling expenses, • Leadership and people management skills - able to build, mentor, and motivate a high-performing team across multiple locations, • Excellent problem-solving, conflict resolution, and decision-making capabilities, • Ethical and compliance-oriented: ensures all operations align with laws, regulations, and industry best practices, • A well-maintained property with high occupancy rates, strong resident retention, and high resident satisfaction, • Consistent performance to or above budgeted financial targets (revenue, expenses, NOI, cash flow), • Efficient, streamlined operations across all properties - maintenance, leasing, resident services, vendor management, reporting, • Successful execution of capital improvement plans and value-add initiatives that enhance property value and returns, • A strong, productive, and engaged property management and operational team, with low turnover and high morale, • Compliance with all regulatory, legal, and safety requirements; minimal liabilities or compliance issues Job Posted by ApplicantPro