Permitting, Programs & Warranty Coordinator
4 days ago
Seaside Heights
Job DescriptionDescription: The Permitting, Service Programs & Warranty Coordinator plays a vital role in ensuring a smooth transition from installation to service by managing HVAC warranty registrations, startup scheduling, and ongoing maintenance contracts. This individual is also responsible for coordinating technician dispatch, handling inbound customer calls, and maintaining service program records. The role requires strong communication, organization, and customer service skills to deliver a high-quality client experience. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Warranty Management: • Register product warranties with appropriate manufacturers., • Ensure documentation is accurate, complete, and stored in the CRM or service system., • Schedule and dispatch technicians for equipment startup appointments., • Coordinate with installation crews and customers to align timelines., • Generate and track new residential/commercial maintenance agreements., • Proactively contact customers about expiring contracts and manage renewals., • Coordinate with service teams to schedule maintenance visits per contract terms., • Answer inbound service and maintenance calls., • Address customer questions regarding warranty, service, and maintenance programs., • 2+ years’ experience in HVAC, plumbing, electrical, or a service-based industry., • Strong administrative, scheduling, and customer service skills., • QuickBooks experience a plus, • Familiarity with permit processes and local municipality requirements (preferred)., • Experience with service software and/or CRM tools such as Field Edge, • Attention to detail and ability to manage multiple priorities., • Organized and process-oriented, • Strong multitasker and communicator, • Problem-solver with a customer-first mindset, • Comfortable with compliance and documentation, • Sit for prolonged periods of time., • Repetitive Movements i.e. typing and mouse use., • Prolonged screen viewing., • Lifting up to 25 pounds.