Business-level Mandarin Speaker - Client Solution Groups Manager (Logistics/ Supply Chain Industry) - New Hyde Park, New York - Onsite
hace 5 días
New Hyde Park
Job Title: Business-level Mandarin Speaker - Client Solution Groups Manager Location: New Hyde Park, New York, United States - Onsite Term: Full time and Permanent Pay Ranges: $75,000 to $85,000/ year NOTE: • We need someone who has worked in a logistics company. Benefit details • 401K match is 4% after 6 months,, • PTO: 10 days per year,, • Sick Leave: 5 days,, • Medical/vision/dental insurance all provided with different plan options, • Benefits start 1st of month after 60 days Business-level Mandarin Speaker - Client Solution Groups Manager We are seeking a Client Solutions Manager to join our growing team. This role will be responsible for managing client relationships, solving challenges quickly, and ensuring the delivery of tailored logistics and e-commerce solutions. The ideal candidate is a strong communicator, highly organized, and experienced in managing multiple priorities in a fast-paced environment. Key Responsibilities: • Act as the primary point of contact for assigned clients, ensuring smooth communication and quick resolution of issues., • Solve client problems in a timely and effective manner, maintaining high levels of customer satisfaction., • Partner with operations, customs, sales, and technology teams to deliver customized solutions for each client., • Manage multiple client projects simultaneously, ensuring deadlines and expectations are consistently met., • Provide proactive status updates, performance reports, and recommendations to clients., • Build and maintain strong, long-term relationships with clients through trust, transparency, and reliability., • Identify opportunities for growth and improvement in client accounts, ensuring continued success and retention., • Support the onboarding of new clients, guiding them through our processes and tools for a seamless start. Qualifications & Requirements • Business-level proficiency in English and Mandarin since this role requires frequent communication with the team in China, so fluency in Mandarin is essential., • Strong interpersonal and communication skills with a client-first approach., • Proven ability to multi-task, prioritize, and stay organized in a high-pressure environment., • Experience in e-commerce, logistics, or supply chain management required., • Bachelor’s degree in Business, Supply Chain, Communications, or a related field preferred., • Familiarity with logistics platforms, CRM tools, or related software is a plus. What We Offer • Competitive salary and performance-based incentives., • Health, dental, and vision insurance., • Paid Time Off (PTO) and company-recognized holidays., • Career advancement opportunities in a fast-growing global company., • A collaborative, multicultural, and innovative work environment., • Exposure to international clients and global logistics operations.