General Manager - aka Sutton Place
4 days ago
New York
AKA Sutton Place NY is looking for a General Manager to lead its operations and sales efforts, providing exceptional service and maintaining high standards across all aspects of the property. Responsibilities: • Oversees all Operations and Sales of property., • Communicating role expectations; planning, monitoring, appraising, and reviewing role contributions; enforcing policies and procedures; disciplining Team Members, • Achieves guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change., • Meets financial objectives by yield management; completing forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions., • Maintains resident confidence by maintaining service levels; garnering “repeat” visits, • Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations., • Updates role knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations., • Dedicated to running the operation of the property and leading the team including sales and marketing, customer service, resident follow up & overall asset presentation., • Ensure all residents are completely satisfied with our services and residences., • Oversee vendor and contractor relations., • Directly responsible for sales performance including growing existing clients and finding new relationships., • Must be able to participate in, lead and oversee direct sales efforts., • Responsible for financial results including expense control, revenue management, and hitting the bottom line by hands-on involvement and strategizing with President, VPs and Directors., • Responsible for retention and renewal programs for traditional rentals., • Evaluate performance of team members and maintain good Team Member relations and morale., • Prepare and implement marketing and outreach programs for maximum occupancy and revenue., • Participate in networking including chamber of commerce, travel and relocation association events., • Prepare weekly leasing and traffic reports as well as monthly financial analysis., • Leads all Directors/Managers to accomplish objectives through on-going coaching and mentoring., • Prepares information and recommends strategic plans and reviews; prepares and completes action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change., • Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to role accomplishments., • Partners with the community to establish beneficial partnerships., • Insures the cleanliness of property meets and/or exceeds Brand, Federal, State, and local safety and sanitation guidelines and regulations., • Facilitates weekly director’s meeting and communicates necessary information to property Directors., • Ensures all property operations align with Federal, State and County laws., • Ensures that all Team Member and Resident incidents are handled in a respectful and timely manner., • Reviews any inappropriate behavior findings with the Director of Human Resources and respectfully and fairly resolves the situation., • Ensures the property meets the standards of the fire chief and state fire inspector., • Ensures property organizational strategies align to brand objectives., • Works with Directors to develop financial strategies by estimating, forecasting, ensuring each department is staffed appropriately for any revised forecast, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances., • Identifies requirements and resource utilization; studying available technology; conferring with engineering consultants; completing cost-benefit studies; estimating costs., • Maintaining communication with guests (before, during, and after stay at the property), • Revising surveys and contacting residents when needed depending on their review regarding the service and product, • Assisting the Sales Department with Site Inspections when they are not available, • Check previous day’s arrivals, departures, in-house transfers and billing issues in Oscar, • Relationship building with new and existing clients, • Promote the LiveIT program and assist in developing LiveIT partners, • Engage with residents to help develop additional business and leads for Sales, • Engage all guests with an upbeat can-do attitude, • Strong overall knowledge of the local area and surrounding attractions/events., • Ability to provide thorough communication with all departments, • Ability to resolve guest disputed in a professional and courteous manner, • Demonstrated strong guest service, problem solving and decision making skills., • Demonstrated energetic, self-motivating and a “can do” positive attitude., • Proficiency in English (written and oral)., • Proven strong background in Operations, • Expertly combines extensive knowledge of the business to integrate and develop sound budgets., • Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments., • Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management., • Projects a professional and polished image that inspires confidence and trust., • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort., • Dedicated to exceeding quality standards and providing products and services of the highest caliber., • Self-motivated; thrives on doing a job well; possesses the independence, initiative, and desire to achieve., • Ability to develop rapport with client management and maintain strong working relationships., • Possesses expertise at combining extensive business knowledge to integrate and develop sound budgets., • Develops detailed, realistic, and comprehensive plans that support organizational objectives. Effectively allocates resources and time across groups or departments., • Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management., • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort., • Successfully manages people to achieve performance goals. Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management., • Projects a professional and polished image that inspires confidence and trust., • Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort., • Dedicated to exceeding quality standards and providing products and services of the highest caliber., • Self-motivated; thrives on doing a job well; possesses the independence, initiative, and desire to achieve., • Ability to develop rapport with client management and maintain strong working relationships., • Four year degree or equivalent., • Minimum of three to five years of Guest Service experience., • Minimum of three to five years of Sales experience., • Ability to be flexible with work schedule including nights, weekends and holidays., • Meticulous attention to detail, • Must be able to lift up to 20 lbs., • Sits, stands, bends, stretches, lifts items and moves intermittently during working hours. If you are passionate about creating memorable experiences for guests and leading a dynamic team, we invite you to apply for the General Manager position at AKA Hotels+Hotel Residences today! Job Types: Full-time Pay: $130,000.00 - $143,000.00 per year Work Location: In person
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