Medical insurance billing jobs in Seattle, Washington - Page 3Create job alerts

Job DescriptionDescription: Since 1972, Therapeutic Health Services (THS) has provided evidence-based, culturally appropriate and compassionate behavioral health treatment, programs and services for children, youth, and families with substance use and mental health disorders. We are on the frontlines: • Fighting the region’s opioid epidemic, • Providing behavioral health support for those experiencing homelessness, • Lowering barriers to behavioral health for youth and adults who have had challenges accessing quality care, • Specialists in serving the needs of the BIPOC and LGBTQIA communities Requirements: • Supervise and support WISe Clinicians and non-clinical team members, offering guidance on best practices for case management and crisis intervention., • Deliver competency-based training and ongoing consultation to ensure effective service delivery and professional growth., • Monitor staff performance, providing feedback on documentation, services, and adherence to policies and procedures., • Foster collaboration between clinical and non-clinical team members to enhance communication and ensure seamless service delivery., • Ensure participant progress and crisis plans are regularly reviewed and updated., • Promote services that are culturally relevant, client-centered, and aligned with the mental health recovery model., • Assist in onboarding and training new team members to ensure they are equipped with the necessary knowledge and skills., • Support the Senior Program Manager in ensuring compliance with internal policies and external regulations., • Track program metrics, including service utilization, team performance, and participant outcomes, to meet established goals., • Provide administrative support for scheduling, resource allocation, and staff coverage needs., • Licensed as LICSW, LMHC, or LMFT., • WA state-approved clinical supervisor with at least 2 years of experience (preferred)., • Knowledge of Medicaid requirements, mental health billing processes, and WA state mental health documentation standards., • Proven experience working with diverse groups, maintaining positive relationships with participants, co-workers, and community providers., • Demonstrated cultural humility in clinical work and interactions with staff and external agencies., • Strong communication, problem-solving, and organizational skills., • Proficient in Microsoft Office (Outlook, Word) and ability to learn new electronic record systems., • Ability to manage multiple priorities in a dynamic environment., • Completion of online WISe training within 30 days of hire, with full WISe training completed within 6 months., • Employer paid medical/dental/vision insurance packages., • Employer paid life insurance, • 12 accrued vacation days for year one, up to 20 days in subsequent years, • 12 days sick leave accrual per year, • Mental Health Day, • 1 Personal Day, • 12 Paid Holidays, • Flexible Spending Plan, • 403(b) Retirement plan, • Employee Assistance Program, • Training Allowance/License Reimbursement, • We are also a Second Chance Employer

Job Description About Us Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a network of clinics across the nation, we deliver innovative technology, compassionate patient care, and comprehensive fertility treatments to ensure a personalized, high-touch experience for families on their journey to parenthood. Learn more at . About the Role We are seeking a Medical Receptionist to join our dedicated team at Pinnacle Fertility – Washington in Bellevue, WA. This is a full-time, onsite role working Monday–Friday from 7:15 AM to 3:45 PM. Flexibility to travel to satellite clinic locations and participate in holiday and weekend coverage rotations as needed is required. Key Responsibilities • Welcome and check in patients, verify personal and insurance information, and direct them to appropriate departments., • Answer and manage incoming calls, schedule appointments, and provide support to clinical staff., • Maintain accurate patient records, process billing information, and collect copays., • Ensure the reception area is clean, organized, and welcoming for all visitors., • Floating and traveling between clinic locations., • Education:, • High school diploma or equivalent required., • Experience:, • 1-2 years of experience in a medical office, customer service, or front desk role., • Skills:, • Strong communication, organizational, and multitasking skills., • Proficiency with electronic medical records (EMR) and basic computer skills, • Flexibility:, • Hourly Rate: $21.00 - $31.00 per hour (final offers based on experience, skills, and qualifications).

Job Description Do you love working with patients and families in a warm, community focused environment? Are you looking to grow your skills in a supportive orthodontic practice that values compassion, integrity, and quality care? Well, you’re in the right place! Sound Orthodontics is hiring a Front Desk Coordinator to join our team in Seattle, WA! Key Details: • Pay: $23-$28 per hour, depending on experience, • Schedule: Full time, up to 40 hours per week, 4-5 days/week, typically Monday-Thursday with optional Fridays; hours are approximately 7:00am-4:30pm daily, • Location: We have three core clinics in Southcenter, West Seattle, and Renton Highlands. Occasional travel to our satellite locations may be available on Fridays for those seeking extra hours., • This position may be based out of our Southcenter location, though we do our best to assign coordinators to locations closest to their home base., • Benefits: Medical, dental, and vision insurance; paid holidays; PTO; Employee Assistance Program; 401(k) with employer match, metric bonus potential and more! Who We Are: At Sound Orthodontics, we believe that orthodontics should be both exceptional and enjoyable for our patients and our team. We’re a passionate, tight knit group that’s committed to delivering customized, high-quality care while creating a workplace that’s supportive, collaborative, and fun. We invest in our team through in office training, continuing education, and opportunities for growth. Whether you’re just starting out or looking to expand your skills, you’ll find a place here where you’re valued, challenged, and inspired. We treat each other like family and work hard to make every day rewarding and meaningful. To learn more, check out our website: Who You Are: You’re a friendly, organized, and detail-oriented professional who thrives in a busy front office setting. You enjoy helping patients feel at ease, supporting your team, and creating a smooth experience for families. You’re a clear communicator, a quick learner, and someone who takes pride in your work. Other qualifications include: • Experience in orthodontic and/or dental office roles (1 year preferred), • Familiarity with orthodontic procedures and billing processes preferred, • Basic computer skills, including Microsoft Word and Excel, • Strong verbal communication and customer service skills, • Ability to multitask and stay organized in a fast-paced environment, • Ability to work independently and as part of a team, • Ability to pass a pre-employment background check and professional references check What You’ll Do: As a Front Desk Coordinator, you’ll be the first point of contact for patients and families, helping create a smooth and welcoming experience from check-in to check-out. Your responsibilities will include: • Greeting and checking patients in and out, • Scheduling appointments and managing the daily calendar, • Verifying and updating insurance information, • Reviewing and managing financial agreements and patient accounts, • Posting charges and payments accurately, • Assisting with treatment planning and recall coordination, • Reviewing and entering insurance payments, • Maintaining patient insurance benefit profiles, • Managing accounts receivable and keeping AR under set goals, • Communicating with patients, parents, and insurance providers Join a team where passion meets purpose and where your work truly makes a difference. At Sound Orthodontics, we’re not just straightening smiles, we’re building confidence, connection, and community. Sound Orthodontics is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees.

Job Description About the Role: The Patient Services Representative at Seattle Neuropsychiatric Treatment Center PLLC plays a critical role in ensuring a seamless and positive experience for patients from their initial contact through the completion of their care. This position is responsible for managing patient registration, verifying insurance information, and facilitating accurate billing processes to support the financial health of the practice. The representative acts as a liaison between patients, healthcare providers, and insurance companies, ensuring clear communication and timely resolution of any issues. Attention to detail and a thorough understanding of medical terminology and billing procedures are essential to maintain compliance and accuracy. Ultimately, this role contributes significantly to patient satisfaction and the efficient operation of the neuropsychiatric treatment center. Minimum Qualifications: • High school diploma or equivalent., • Experience in patient registration and medical billing within a healthcare setting., • Familiarity with medical insurance processes and terminology., • Proficiency in using fax machines and other office equipment., • Previous experience working in a physician’s office or hospital billing department., • Knowledge of neuropsychiatric healthcare services and related billing codes., • Certification in medical billing or healthcare administration., • Experience with electronic health record (EHR) systems., • Greet and register patients upon arrival, collecting and verifying personal and insurance information accurately., • Process patient billing and payments, including co-pays and outstanding balances, while maintaining confidentiality and compliance with healthcare regulations., • Coordinate with physicians’ offices and hospital billing departments to ensure accurate and timely submission of claims., • Utilize medical terminology and insurance knowledge to explain billing statements and resolve patient inquiries effectively. The required skills such as patient registration and billing are applied daily to ensure that patient information is accurately captured and financial transactions are processed without error. Manual dexterity is essential for handling paperwork and operating office equipment like fax machines efficiently. Knowledge of medical insurance and terminology enables the representative to interpret and explain complex billing information to patients and insurance providers. Being detail oriented helps in identifying discrepancies and preventing billing errors, which supports compliance and reduces claim denials. Preferred skills, including familiarity with physician office workflows and hospital billing, enhance the ability to coordinate across departments and improve overall patient service quality.

Claims Specialist - Maritime Industry- Ballard $70K-$90K DOE Are you a detail-oriented professional with a knack for managing insurance claims and supporting people through complex processes? Join a unique organization serving the commercial fishing industry, where your skills will make a real impact. What You'll Do: • Serve as the first point of contact for new claims and coordinate with insurers., • Support clients through medical treatment, billing, and benefits., • Manage insurance policies, quotes, renewals, and excess coverage., • Handle accounting tasks related to claims and reimbursements., • Assist with legal documentation and maintain knowledge of maritime law., • Enjoy Variety every day!, • Medical insurance, Vacation + holidays; Retirement with company match, • Opportunity to learn the industry, • A great manager who is open to training and supports growth and development! #LI-JM1 #INNOV2025

Job Description Job Title: Surgery Scheduler – Surgery Operations Location: Seattle, WA Status: Full-Time | Day Shift (Monday–Friday, 8:00 AM–5:00 PM) Openings: 3 Overview We are seeking experienced Surgery Schedulers to join our administrative team supporting surgical operations. The Surgery Scheduler is a key member of the healthcare team responsible for coordinating surgical cases, managing pre- and post-operative appointments, and ensuring all patient and provider needs are met efficiently. This role requires a detail-oriented professional with strong communication and organizational skills who can manage multiple surgical schedules and maintain a smooth workflow between departments. Minimum Requirements • Education: High School Diploma or GED, • Experience: Minimum of 1 year of surgery or procedure scheduling experience, • Skills: Strong communication, attention to detail, and multitasking in a fast-paced environment Preferred Qualifications: • Previous experience as a Patient Service Representative (PSR) or Medical Assistant (MA), • Familiarity with electronic health record (EHR) systems and insurance authorization processes Key Responsibilities • As a Surgery Scheduler, coordinate and schedule all surgeries, including pre-op and post-op appointments, • Verify insurance coverage, obtain procedure authorizations, and secure necessary medical clearances for surgical patients, • Schedule and confirm all pre-operative studies, diagnostic testing, and operating room times, • Review surgery details and educational requirements with patients as directed by the physician, • Serve as the primary contact and liaison between the patient, provider, and clinical teams to ensure seamless surgical coordination, • Ensure all special equipment and materials requested by physicians are available and confirmed before the procedure, • Respond to patient inquiries, provide excellent customer service, and escalate issues to supervisors as needed, • Maintain and update patient charts, demographics, and insurance information to ensure scheduling accuracy, • Manage referrals, authorizations, and physician correspondence, including calendars, forms, and documentation, • Work collaboratively with billing and administrative staff to ensure all required surgical documentation is submitted correctly, • Communicate with workers’ compensation adjusters and case managers to track authorizations and necessary records, • Provide additional administrative or clinical support as needed to maintain departmental efficiency, • Vaccination Requirements: flu vaccine is required (no exemptions allowed) Surgery Scheduler, Procedure Scheduler, Patient Care Coordinator, Surgical Coordinator, Pre-Op Scheduler, OR Scheduler, Patient Access Representative, Medical Scheduler, Scheduling Coordinator, Patient Services Representative, Surgical Services Coordinator, Outpatient Scheduler.

A good understanding of CPT, Modifiers, HCPC, ICD-9 codes and medical terminologies. Desired for the position: College degree/Vocational training in billing or business. Medical, vision and dental insurance.

Job Description POSITION OVERVIEW: The Associate Vice President (AVP), Behavioral Health, provides executive-level operational and clinical leadership for Akin’s statewide behavioral health portfolio. This role ensures excellence in practice management across all behavioral health service lines, aligning clinical quality, operational efficiency, and fiscal sustainability. The AVP oversees and supports four Clinical Directors, serving as the central integrator for standardized workflows, performance monitoring, and continuous improvement initiatives across programs according to organizational policies. The position is responsible for ensuring that services meet Akin’s strategic goals, regulatory requirements, and values-aligned, trauma-informed care principles. This position will also have, as necessary, access to paper and electronic protected healthcare information (PHI) and confidential identifiable information (CII) to perform related job duties and responsibilities. KEY RESPONSIBILITIES: Strategic & Operational Leadership • Provide oversight of Akin’s behavioral health operations, ensuring programmatic alignment with organizational strategy, CARF standards, and funding requirements., • Lead the integration of clinical and operational workflows across WISe, Outpatient, Therapeutic Early Childhood programs, and statewide initiatives., • Establish performance goals, key metrics, and accountability systems for program directors; monitor progress and intervene when needed to ensure results., • Standardize operational practices in scheduling, documentation, billing, caseload management, and compliance monitoring., • Ensure clinical services operate efficiently while maintaining fidelity to evidence-based and measurement-informed care practices., • Lead quarterly operational reviews with directors, identifying trends and guiding corrective action plans., • Supervise and coach direct reports, fostering leadership growth and operational excellence., • Ensure appropriate clinical supervision structures are in place across all programs., • Promote a culture of accountability, reflective practice, and continuous improvement., • Direct system-wide improvement initiatives such as EMR optimization, CARF readiness, and process redesign., • Apply change management best practices to implement new workflows, technology, and service delivery models., • Represent Akin’s behavioral health programs with funders, accreditation bodies, and community partners., • Collaborate with statewide partners to strengthen referral pathways, integrate services, and influence systems policy., • Support the development of funding proposals, county and state contracts, and strategic partnerships that advance behavioral health service delivery. QUALIFICATIONS: • Master’s degree or higher in behavioral health, nursing, or other healthcare discipline., • Independent clinical licensure in Washington State (e.g., LMHC, LMFT, LICSW, Psychologist, RN, ARNP, OT, or other applicable license)., • 10+ years of progressive leadership experience in behavioral health or closely related healthcare settings, including multi-site operational oversight., • Expertise in trauma-informed care, reflective supervision, and measurement-informed practice., • Advanced training in practice management, change management, or quality improvement preferred., • Experience in nonprofit or community-based behavioral health organizations preferred., • Background or expertise in infant and early childhood mental health preferred., • Demonstrated success managing senior clinical leaders and guiding multidisciplinary teams to achieve operational and clinical excellence., • Proven ability to lead diverse teams with an inclusive approach, applying principles of accessibility, equity, and belonging across recruitment, supervision, decision-making, and overall team development., • Direct experience and deep understanding of CARF accreditation processes, Medicaid billing systems, and Medicaid-funded behavioral health services, including Behavioral Health Agency licensing and compliance standards., • Experience with system integration or technology design and implementation initiatives in behavioral health., • Strong operational leadership skills, with proven success standardizing workflows and processes across multiple behavioral health programs., • Demonstrated ability to balance clinical quality, fiscal responsibility, and operational efficiency., • Highly skilled in data-driven decision-making, performance monitoring, and corrective action planning., • Ability to build trust, foster consensus, and hold leaders accountable to measurable results. APPLICATIONS AND NOMINATIONS: Akin has retained the services of Scion Executive Search, a national executive search firm specializing in nonprofit recruitment, to assist in conducting this important search. For immediate consideration, please apply with your resume and cover letter, formatted in Microsoft Word, via: . Please address applications to: Ex Hopson, Senior Executive Search Principal Scion Executive Search (888) 487-8850 Extension 142 Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made.

Job Description Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s): Administrative Assistant - Posting #26712 Hourly Rate: $21.63 - $24.03 Position Summary: Full-time Administrative Assistant position available for Renacer, our residential behavioral health treatment center in Seattle. The successful candidate will be mission driven and will be an example-setting, dedicated professional, solution-based problem solver, knowledgeable resource, aware, effective communicator and community-minded advocate. Will be responsible for performing a variety of administrative duties. Will also be tracking budgets of various contracts, expense reporting, contract management, new hire processing, executive support, and coordination of ongoing tasks and projects. Must have the ability to compose correspondence, memos and reports. In addition to the above duties, the Admin Assistant needs to be well versed in medical insurance and be comfortable with Electronic Health Records. It would be beneficial to have some knowledge of medications and be comfortable with auditing processes. The Admin Assistant will also be responsible for reviewing and tracking of all check requests and checks. Processes all incoming and outgoing mail. Supports data management for the Medication Assisted Treatment (MAT) Program. Supports manager meetings a necessary. Must be able to work with minimal supervision, use good judgment, maintain confidentiality, prioritize workload and meet deadlines. Requirements and/or Education: • High School Diploma or GED with coursework in typing, stenography, English and Mathematics required, • Administrative office, non-profit, and/or healthcare experience a plus., • Knowledge of Managed Care Organizations (MCOs), insurance, and medical billing., • Excellent oral and written English, Microsoft Office, organizational, and customer service skills., • Able to multi-task, problem solve, thrive in a dynamic work environment, and enjoy working with a variety of people. Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of: • Medical, • Dental, • Vision, • Prescription coverage, • Life Insurance, • Long Term Disability, • EAP (Employee Assistance Program) How to Apply: To apply for this position complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Kristen Prentice, Program Manager at Sea Mar is an Equal Opportunity Employer Posted on 7/30/2024 External candidates may apply after 8/2/2024 Please visit our website to learn more about us at . Follow us on Facebook, Twitter, and Instagram. Powered by JazzHR uvFfXujB4T

Job Description Billing Clerk Location: Hybrid in Seattle, WA Contract Type: 6–8 Month Contract Compensation: $25–$31/hour DOE LHH Recruitment Solutions is seeking a detail-oriented Billing Clerk for a hybrid contract opportunity in Seattle, WA. This role is ideal for someone organized and proactive, with experience preparing and processing invoices, reconciling accounts, and supporting the billing team in a fast-paced environment. The Billing Clerk ensures accurate and timely billing while maintaining excellent communication with internal teams and clients. Key Responsibilities: * Prepare and process customer invoices accurately and on time * Maintain billing records and update customer account information * Reconcile billing statements and resolve discrepancies * Respond to internal and external inquiries regarding invoices and account balances * Assist with month-end billing close processes * Support documentation for audits and reporting * Collaborate with accounting and finance teams to improve billing processes * Ensure compliance with company policies and procedures Qualifications: * 1–2 years of billing or accounting experience preferred * Strong understanding of basic billing and accounting principles * Proficiency in Excel and familiarity with accounting or ERP systems (NetSuite, SAP, QuickBooks, or similar) * Excellent organizational and communication skills * High attention to detail and accuracy * Ability to manage multiple priorities and meet deadlines * Professional and customer-service oriented Benefits: LHH Recruitment Solutions benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. If you are interested in this or other job opportunities available through LHH Recruitment Solutions, please submit your resume today at ! Pay Details: $25.00 to $31.00 per hour Search managed by: Cheyenne Wong Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Accounts Receivable Coordinator Location: Hybrid in Seattle, WA Contract Type: 6–8 Month Contract Compensation: $27–$33/hour DOE LHH Recruitment Solutions is seeking a detail-oriented Accounts Receivable Coordinator for a hybrid contract opportunity in Seattle, WA. This role supports the full AR cycle, ensuring accurate and timely billing, collections, and account reconciliations. The ideal candidate is organized, proactive, and comfortable collaborating with internal teams and external clients to maintain positive financial relationships. Key Responsibilities: * Generate and send accurate customer invoices in a timely manner * Monitor accounts receivable aging and follow up on overdue accounts * Apply customer payments and maintain accurate records in the accounting system * Reconcile AR sub-ledgers to the general ledger monthly * Respond to customer inquiries regarding invoices, payments, and account status * Assist with month-end close, including AR reporting and account reconciliations * Support credit memo and billing adjustments as needed * Collaborate with internal teams to resolve discrepancies and improve processes * Participate in AR projects and system/process enhancements Qualifications: * 2+ years of accounts receivable or related accounting experience * Strong understanding of AR processes and cash application * Experience with ERP/accounting systems (NetSuite, SAP, Oracle, or similar) * Proficiency in Excel and reporting functions * Excellent organizational and communication skills * High level of accuracy and attention to detail * Ability to prioritize tasks and meet deadlines Benefits: LHH Recruitment Solutions benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. If you are interested in this or other job opportunities available through LHH Recruitment Solutions, please submit your resume today at ! Pay Details: $27.00 to $33.00 per hour Search managed by: Cheyenne Wong Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Job Description Hourly Compensation: $25.50 (This is a set hourly wage. No wage range exists). Non-Exempt, Overtime Eligible BENEFITS: • Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program, • Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment, • Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary), • Paytient Healthcare Spending, • 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%), • Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment), • Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan, • Free Employee Assistance Program (EAP), • Hotel discounts at 10,000+ global destinations (nightly rates as low as $45), • Parking: Complimentary in our parking garage (subject to availability), • 50% subsidy for public transportation expenses, • Referral program of $250 per successfully referred new hire, • Complimentary cafeteria meals, • Monthly employee appreciation events, • Employee Exercise Room, • Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask "why"? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “why” in you. If you’ve got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you’re passionate about your neighborhood, always looking to explore places one wouldn’t find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn’t just a place to spend the night, it's a place with style just as unique and adventurous as yours. We’re not just looking for anyone… We’re looking for YOU! Where do you want your career to go? It’s up to you. A lifer in your discipline – great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Front Office Manager, Director of Rooms, General Manager, or more? We’ll support you all the way. ABOUT OUR MANAGEMENT COMPANY • The R.C. Hedreen Company is Seattle’s pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come., • Ownership is also the management company – No red tape, • 4th largest hotel in Seattle, • Stable operation – hotel has never been sold, • Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar BRING US YOUR STYLE AS A DELIGHTED TO SERVE AGENT As a Renaissance Front Desk Ambassador, you set the stage for the entire guest experience. You’re often the first person a guest meets, and your warm, genuine approach helps them feel welcomed, comfortable, and at home. In this role, you create meaningful connections by reading guest cues, tailoring your service style, and offering personalized recommendations that highlight the unique character of our hotel and the surrounding area. You are an explorer, a problem-solver, and a storyteller—someone who brings the local culture to life and helps guests discover what makes our neighborhood special. By working closely with teams throughout the hotel, you ensure every guest enjoys a smooth, easy, and memorable stay from arrival to departure. Key Responsibilities Guest Engagement & Service * Greet every guest with a smile, eye contact, and a friendly greeting. * Engage guests in conversation about their stay, needs, and interests. * Anticipate guest needs using verbal and nonverbal cues. * Assist guests with disabilities following proper guidelines. * Handle all guest requests, questions, and concerns via phone, email, chat, or in person. * Provide accurate information about amenities, services, and local attractions. * Follow up to ensure all guest requests are completed to their satisfaction. Check-In / Check-Out * Process check-ins and check-outs, verify identity, secure payment, and issue keys. * Set up accurate accounts, verify billing, and document exceptions. * Coordinate with Housekeeping regarding room readiness. * Approve late check-outs based on occupancy and maintain accurate records. * Manage room assignments and adjustments based on guest preferences. Call Handling & Communication * Answer calls using proper etiquette (within 3 rings, smile in your voice, use guest names). * Direct calls, take messages, and record requests clearly. * Process wake-up calls and relay information to appropriate departments. * Communicate professionally with guests and teammates at all times. Food & Beverage Support * Take and process F&B orders, answer menu questions, and enter transactions. Reports & Records * Run assigned daily reports and ensure accuracy. * Log all guest requests, incidents, and adjustments in the CRM system. Cash Handling & Finance * Process payments (cash, credit, debit, checks). * Balance and secure your bank at beginning and end of shift. * Follow accounting procedures for adjustments, paid-outs, and system outages. Teamwork & Professionalism * Maintain strong working relationships across all departments. * Support coworkers, communicate effectively, and handle sensitive issues with respect. * Keep uniform and appearance clean and professional. * Follow all policies, procedures, and confidentiality guidelines. Safety & Security * Follow emergency procedures and report any unsafe conditions immediately. * Maintain awareness of property security concerns. * Notify Security of incidents such as theft reports. Other Duties * Assist with parking/valet communication and dispatch. * Perform other reasonable tasks as assigned by supervisors. Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer’s sole discretion. For inquiries regarding this specific job posting, please e-mail us at .