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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Are you a proven sales leader with a passion for achieving results and building high-performance teams? We are seeking a dedicated Director to lead a large-scale, multi-carrier contact center team serving businesses across all 50 states. In this role, you’ll provide effective coaching and support to a team of General Lines Managers and Agents with advanced knowledge of Commercial Lines Products. You'll champion a competitive sales culture focused on revenue growth, premium expansion, and multiline effectiveness. You'll also own full-funnel sales execution - managing inbound opportunities and outbound follow-ups - while demonstrating deep industry expertise to deliver exceptional outcomes. If you thrive in a fast-paced environment, excel at scoreboarding and coaching, and have a track record of exceeding high-reaching sales targets, this is your opportunity to shape the future of our commercial insurance distribution. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. What you'll do: • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Leads a team of managers to provide Commercial Lines needs assessment while employing industry knowledge of products and specialized coverages delivered through multiple Agency alliance carriers and broker markets, • Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Uses knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Leads transnational change in the commercial operational team., • Develops and implement sales culture while maintaining service excellence., • Maintains high degree of General Lines industry expertise and knowledge of business segment and industry trends to facilitate and support the technical and interpersonal skills development of manager direct reports and their teams., • Responsible for achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management., • Collaborates with internal and external partners (alliance carrier underwriting, product management) to ensure quality submissions and appropriate coverage., • Reviews key reporting results to include process adherence escalations and exceptions., • Works with external carriers and partners, using knowledge of carrier relationships, systems, sales process, and underwriting practices in a multi-carrier environment, positioning department for success., • Builds and leads a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of insurance sales and service experience to include at least 4 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience., • 2 years of direct-to-consumer sales and service experience., • 3 years of management or leadership experience., • 2 years of Agency or Broker experience., • Understanding of Sales and Underwriting processes/practices., • Experience handling multiple carrier relationships and performance with the use of carrier systems and reporting capabilities., • Experience with Agency Management Systems., • Ability to work in dynamic and agile environment., • Ability to work in a multi-functional highly collaborative working group., • Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: • Experience leading large-scale contact center operations (100+ agents) with hybrid/remote workforce management and full funnel ownership (inbound and outbound follow-up), • Deep expertise in multi-carrier commercial insurance sales, including operational alignment and relationship management with 20+ alliance carriers and broker markets, • Comprehensive knowledge of commercial Business classification and multi-state regulatory compliance, ensuring quality submissions and appropriate coverage across all 50 states, • Proficiency in contact center technology and CRM platforms, with a focus on optimizing sales workflows and agent productivity, • Exceptional leadership skills, with experience leading larger groups of leaders and developing high-performing teams through recruiting, retention, and advanced coaching strategies, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview: CoolToday is Now Hiring Experienced HVAC Service Technicians!!! Exceptional Work Life Balance! Looking to work for a company that puts people first? Does a robust benefits package and the potential to make 150k sound too good to be true? What about working in a fun and collaborative environment? Perhaps 401K match means the most to you? CoolToday is currently seeking Experienced HVAC Service Techs to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. ONCE IN A CAREER OPPORTUNITY! COOL TODAY of nearly 60 years, is a well-established, leading service provider in AC/Plumbing/Electrical. We are adding to our team in FLORIDA, an opportunity for excellent pay and growth! What’s In It For Me? * Earn What You Deserve: Competitive pay averaging $75,000+ based on performance * Company Perks: Take home a company vehicle, wear sharp uniforms, and enjoy covered vehicle expenses. * Comprehensive Benefits: Health, vision, and dental insurance options for you and your family, plus supplemental coverage for life, accident, and disability. * Plan Your Future: 401(k) retirement plans with employer matching. * Balance Your Life: Enjoy six paid holidays per year and a referral program to reward your connections. * Equipped for Success: Work with a fully stocked warehouse and well-equipped service trucks to deliver the best results. * Feel Valued: Join a family-oriented, team-focused culture where your contributions matter. Responsibilities: * Maintenance and Repairs: Service and repair residential air conditioning systems, including central air conditioners, ductless mini-splits, and heat pumps. * Diagnostics and Troubleshooting: Accurately identify and resolve HVAC system issues. * Routine Inspections: Conduct thorough evaluations to ensure systems operate safely and efficiently. * Customer Interaction: Build trust through clear, professional communication while explaining issues and solutions. * Record Keeping: Maintain accurate documentation of services performed. * Safety and Standards: Follow all safety protocols and company policies to ensure compliance. * Stay Sharp: Keep up with industry advancements and standards to continuously deliver the best service. Qualifications: * Experience Matters: At least 3+ years as an HVAC Service Technician focusing on residential systems. * Technical Skills: Strong knowledge of HVAC systems, troubleshooting, and repair methods. * Customer Focus: Exceptional problem-solving, attention to detail, and a passion for delivering outstanding customer experiences. * Certifications Required: EPA certification and a valid HVAC technician license. * Reliability: Ability to work independently and manage your time effectively. * Clean Record: Valid driver’s license and a clean driving history.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Risk and Compliance Advisor Senior to join our team. This role requires a deep understanding of financial processes and workflows, coupled with experience in leading and implementing change management initiatives and strategic transformations within the financial sector. The ideal candidate will have success in the assessment of all aspects of change management risk, adept at identifying and presenting potential unmitigated risks to the business throughout the project lifecycle. A foundation in accounting principles and critical thinking skills are important, enabling the development of innovative ideas and effective engagement prioritization. We are looking for individuals with experience risk identification & assessment, measurement & monitoring, and reporting. The ability to clearly and communicate findings, insights, and recommendations to senior-level leadership is paramount. While not required, familiarity with Internal Controls over Financial Reporting (ICFR) is a strong asset. Candidates holding relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP) are highly encouraged to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Partners and provides guidance to key team members in the business to identify, assess, aggregate and document risks and compliance controls, including risks associated with new or modified products, services, distribution channels, regulations, and third-party operations., • Communicates results of risk and compliance work to governance committees, business process owners and various levels of leadership., • Implements new risk policies, practices, appetites, and solutions to ensure multidisciplinary understanding and management of risks according to industry standard methodology., • Implements assigned risk and compliance activities assigned in accordance with enterprise policies and procedures., • Maintains and expands knowledge of the competitive/regulatory landscape and the company's key challenges., • Coordinates and responds to regulatory requirements and requests and ensures the execution of examinations., • Improves and contributes to strategies, tools, and methodologies to measure, monitor, and report risks., • Applies risk and compliance knowledge to use or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies., • Serves as a key contributor in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk events., • Formulates stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners. What you have: • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 6 years relevant experience in risk, compliance, legal or audit within the financial services or insurance industry or specialized technical fields directly related to the role., • Risk and compliance management experience working in a complex institution and/or highly matrixed environment., • In-depth knowledge of compliance laws, regulations, and regulatory expectations., • Ability to apply regulatory risk and compliance knowledge o to consult and provide insights and guidance to business partners and peers., • Experience in conflict resolution management and ability to challenge at all levels of management and influence business outcomes., • Ability to work with internal and external partners in a highly collaborative environment., • Critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include ability to make data-driven decisions., • Proactively identifies potential concerns and resolves issues., • Proficiency with Microsoft Office products including Word, Excel, and PowerPoint What sets you apart: • Financial Process Expertise: Deep understanding of financial processes and workflows., • Change Management Experience: Experience in leading and implementing change management initiatives and strategic transformations within a financial context. This includes a strong ability to assess and communicate the impact of change., • Project Management Risk Assessment: Experience in project management specifically within the finance domain identifying, assessing and monitoring all aspects of change management risk., • Internal Controls Experience (Nice to Have): Familiarity with Internal Controls over Financial Reporting (ICFR) is considered a strong asset., • Professional Certifications: Hold relevant professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA), or Project Management Professional (PMP)., • Accounting Foundation: A foundation in accounting principles and practices., • Analytical & Strategic Scoping: Exceptional critical thinking skills, with the ability to develop innovative ideas and scope engagements., • Risk Assessment & Audit Proficiency: Experience in performing risk assessments and audits, identifying key risks and control weaknesses., • Executive Communication: Ability to clearly communicate findings, insights, and recommendations to senior-level leadership. Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This role on the Consolidation Accounting team is responsible for ensuring accurate financial reporting by reviewing journal entries and account reconciliations, preparing consolidated financial results for internal and external stakeholders, and supporting audits. It requires advanced knowledge of GAAP and Statutory Accounting Principles (STAT), including consolidation accounting, intercompany and complex transactions, and managing the master chart of accounts. The position also involves resolving accounting issues, performing financial analysis, and providing recommendations to leadership on business initiatives and strategies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. * Applies advanced knowledge of Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) and regulatory accounting treatment to complex accounting transactions and shares understanding of key implications. * May assist team members in developing knowledge of various accounting transactions. * Makes recommendations, prepares and communicates processes and procedures, financial results and analysis to internal and external stakeholders. * Assists in resolving accounting issues and makes recommendations to leadership. * Performs in a financial accounting advisory capacity to operational business leaders on matters pertaining to business initiatives or strategies. Collaborates and maintains strong relationships with business partners. * Leads special projects related to financial accounting and coordinates with key stakeholders to ensure timely and accurate completion. * Resolves issues and provides informed, proactive reporting and analysis to enable effective decision making. * Develops and maintains processes, procedures and tools impacting financial accounting that may impact the finance organization. * Facilitates and reviews internal controls to ensure an effective and efficient financial system. * Reviews the work of team members and provides guidance and coaching when issues arise. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in Accounting, Finance, or related field; OR a Bachelor's degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation. * 6 years of relevant work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes or other similar experience. * Advanced knowledge and application of GAAP and STAT or regulatory accounting practices. * Demonstrated ability to partner and communicate effectively with internal and external team members. * Advanced knowledge of financial or accounting data analysis techniques and statistical methodologies. * Advanced knowledge of relevant technical accounting and reporting disciplines. * Advanced knowledge in Microsoft Excel and Word. What sets you apart: * Consolidation accounting experience. * Intercompany transactions experience. * Certified Public Accountant (CPA) designation. * FCCS consolidation system experience. * General Ledger, GAAP, and STAT accounting experience. Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Risk and Controls Advisor Senior, you will be positioned in the first line of defense to ensure the overall effectiveness of risk and compliance management programs, risk analytics and operations in the business. This role will partner and collaborate with Compliance and Risk Management, as well as Business Operations, IT, Audit Services, and Regulators to support risk and compliance-based initiatives. Responsible for supporting business leader adherence to the established risk framework and ongoing supervision of business controls including risk and control self-assessments, identification and evaluation of control effectiveness, identifying control failures, facilitating risk and compliance remediation, internal and external audits and regulatory exams, and monitoring of the first line of defense to minimize risk exposures and strengthen the overall control environment. Manages risk assessment data and uses critical thinking to identify key data-driven insights tied to first line of defense. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Manages and drives solutions for stronger controls, and in support of risk and/or regulatory compliance related initiatives which may include: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, business unit Third Party Governance, or quality governance., • Performs ongoing supervision and oversight of business controls and shares knowledge with team members to evaluate the effectiveness of established business controls., • Responsible for risk data analysis, report preparation and trend analysis, utilizing business intelligence tools., • Anticipates business needs and proactively identifies opportunities to improve and strengthen the control environment through actionable insights., • Assists with translating control deficiencies into action plans and provides recommendations to enhance governance practices in alignment with risk and compliance frameworks., • Partners with stakeholders to drive improvement efforts to correct or prevent unfavorable trends and assess the impacts., • Leads project team through concept, planning, execution, and implementation phases for effective and timely risk remediation., • Advises senior management on the status of their control environment related to risk identification and control weaknesses. Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders., • Develops and maintains processes, procedures and tools for managing exception alerts as they occur, including monitoring of resulting exception cases., • Provides control oversight to ensure compliance with laws and regulations., • Serves as a primary resource to team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years of experience supporting risk-related, compliance related, or business control design activities; OR 6 years of experience in a relevant quantitative discipline; OR Advanced degree or designation in a risk management or quantitative discipline, and 4 years of experience supporting risk-related, and/or compliance-related, or business control design activities; OR PhD in a risk management or quantitative discipline, and 2 years of experience supporting risk-related, and/or compliance-related, or business control design activities. What sets you apart: • Excellent communication and relationship-building abilities, with a shown history of influencing senior leaders and collaborating with Compliance, Risk Management, Business Operations, Audit, and IT departments., • Solid understanding of Governance, Risk, and Compliance (GRC) platforms (e.g., EQAM, ServiceNow) and data visualization tools (e.g., Power BI, Tableau) for automating metrics and reporting., • Professional certifications such as Certified Regulatory Compliance Manager (CRCM), Certified Risk Enterprise Professional (CERP), or similar risk/compliance designations are a plus., • Working knowledge of the Join USAA experience, • Strong attention to detail and a self-starter, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a motivated and forward-thinking Risk and Compliance Advisor II to join our team and play a key role in navigating the evolving landscape of AI and Generative AI (GenAI). This position requires a proactive individual with a foundational understanding of Second Line of Defense (SLOD) risk and compliance principles specific to AI/GenAI initiatives in the Financial Services and Insurance sectors. The ideal candidate will demonstrate AI Technology Exposure, with at least two years of hands-on experience using AI tools or understanding their application in business transformation, and a Data Risk Foundation of two or more years in data risk management, including data security and privacy principles. You should possess Technology Risk Skill, showing an ability to work with new technologies, identify risks, and articulate requirements. Familiarity with leading AI/GenAI platforms (e.g., LLMs, APIs) and a strong background or aptitude in data science/risk are highly valued. Furthermore, an AI Policy Awareness and the ability to discuss potential AI applications and their associated risks. If you are eager to apply your risk and compliance expertise to ground breaking AI technologies, we encourage you to apply. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Partners with key team members in the business to identify, assess, aggregate and document operational and compliance risks and controls, including operational and compliance risks associated with new or modified products, services, distribution channels, laws, regulations, and third-party operations using maturing knowledge., • Applies maturing knowledge of the business, its products, and processes, to identify, work, and raise operational risk and compliance issues., • Supports and contributes to the implementation of new risk and compliance policies, practices, and solutions to ensure multidisciplinary understanding and management of operational and compliance risks according to industry standard process., • Gathers information, analyzes data trends, and produces analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies., • Assists in the formulation of stress test plans for a line of business or the enterprise including the evaluation of results and framing of contingency plans in partnership with key business partners., • Supports processes that focus on improving strategies, tools, and methodologies to measure, monitor, and report on operational and compliance risks., • Contributes in cross-functional teams to identify, assess, aggregate, and mitigate current and emerging risk., • Supports processes to measure, monitor, and report on operational and compliance risks. What you have: • Bachelor’s degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 2 years experience in the financial services or insurance industry or specialized technical fields directly related to the role., • Knowledge of risk and/or compliance management principles, tools, and applicable systems, • Awareness and ability to apply risk and compliance laws, regulations, and regulatory expectations., • Ability to work with internal and external partners in a highly collaborative environment., • Critical thinking and knowledge of data analysis tools and techniques., • Experience identifying potential concerns and recommending effective solutions., • Knowledge of Microsoft Office products including Excel and PowerPoint. What sets you apart: • AI/GenAI Risk & Compliance Understanding: Foundational understanding of Second Line of Defense (SLOD) risk and compliance principles as they apply to Artificial Intelligence (AI) and Generative AI (GenAI) initiatives within the Financial Services and/or Insurance sectors., • Familiarity with AI Technologies: Exposure to leading AI/GenAI vendor platforms and concepts (e.g., Large Language Models (LLMs), APIs), with the ability to discuss their potential applications and associated risks., • Technology Risk Acumen: Ability to work with new technologies, proactively identify associated risks, and articulate associated requirements., • Data Risk Foundation: Two or more years of experience in data risk management, including an understanding of data security principles such as encryption, data privacy compliance, and data lineage and quality., • AI Technology Exposure: Two or more years of exposure to AI technologies, whether through direct use of AI tools, understanding of their application in business transformation, or foundational knowledge of machine learning or Large Language Models (LLMs)., • Data Science/Risk Proficiency: A strong background or aptitude in data science principles or data risk management., • AI Policy Awareness: Familiarity with AI policies, standards, and/or frameworks and understanding their importance in governing AI use. Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Benefits Advisor (Mid-Level), specializing in Health & Wellness, you will play a vital role in supporting the well-being of our employees and their families. You will be responsible for managing key benefits programs, ensuring compliance, and promoting a culture of health and wellness across USAA. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Program and vendor management for the vision and dental plans. * Subject matter expert for the wellness and fitness reimbursement programs. * Oversee family building program. * Responsible for onsite events such as the 5k across all campuses as well as the onsite biometric screenings. * Coordinate efforts to ensure HIPAA processes and controls meet standard to include monitoring the HIPAA training audience to verify the appropriate parties receive periodic training as well as work with compliance, privacy and learning teams to ensure HIPAA training curriculum is reviewed annually. * Applies proficient knowledge to provide guidance in the design, development, implementation, assessment and administration of benefit plans, programs, and services. * Supports the daily management of programs, regulatory compliance, contract compliance and contracted suppliers. * Researches and analyzes organizational trends, market data, and industry practices to identify root causes and address benefit issues to resolve efficient solutions. * Assists with raised issues on benefit programs. * Ensures vendors and benefit programs are integration and alignment with the Total Rewards philosophy. * Assesses supplier performance and contracts meet appropriate service levels to employees and plan participants. * Collaborates with the stakeholders to evaluate and modify objectives for employee benefit programs. * Evaluates the efficiency and impact of changes for benefits programs and initiatives. * Ensures legal compliance of regulations applying to assigned benefit programs and assesses the legal and regulatory environment that may impact current and/or future employee benefit offerings. * Researches and analyzes changes and improvements to programs to maintain compliance with federal regulations. * Assists with benefit projects and initiatives and serves on cross functional teams. * Coordinates with key team members on the development and implementation of systems and processes which support benefit projects and initiatives. * Implements the communication strategy around benefit plans, programs, and services to include open enrollment changes, pricing, plan details, and the various communication resources. * Researches and analyzes measures to ensure costs are minimized and efficiencies are realized and analyzes financial impacts to programs to minimize financial exposure. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years of experience in employee and retiree benefit plans, programs and services, to include health & welfare (self & fully insured programs), retirement benefits, experience in benefits supplier management, plan design, requirements development, program implementation, strategic communications, regulatory compliance, day-to-day administration and operations. * Experience leading and/or running projects/programs. * Working knowledge of data analysis tools and techniques. * Understanding of outsourced benefits administration and how to provide oversight of outsourced functions and programs. * Experience with documenting processes and identifying required controls; to include recommending and implementing solutions and responding effectively to sensitive inquires and complaints. * Working knowledge of defined benefit and defined contribution plans, deferred compensation and Health and Welfare plans. * Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. * Knowledge of federal laws, rules, and regulations to include: ERISA, COBRA, HIPAA, ACA, FMLA. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Mid-level, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: * Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. * Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. * Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. * Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions while leveraging knowledge of B2B sales cycles for success. * Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk. * Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. * Utilizes advanced knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. * Leverages advanced knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). * Leverages advanced understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. * Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. * Facilitates initial acquisition of Affluent members, nonmembers, and business owners by gaining an understanding of the members and nonmembers’ risk profile by providing a concierge, white glove, single point of contact service level for members and nonmembers with complex accounts and unique needs. * May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing. * Facilitates multi-tiered account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers risk profile to provide consultative advice and appropriately address and mitigate the risk. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma OR General Equivalency Diploma. * 2 years of insurance sales and service experience to include 1 year of experience working in a High Value insurance agency, Commercial Insurance agency or broker setting. * Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. * High Net Worth/Private Client Experience and ability to handle sensitive information. * Excellent communication and customer service skills. What sets you apart: * 4 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) * 4 or more years working experience quoting and binding directly with the insured. * Experience with Agency Management Systems and/or Salesforce. * Experience working in a Commercial Lines multiple carrier environment. * Experience writing Commercial Lines in multiple states. * Experience working in a call center environment. * Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Business Insurance Agent - Intermediate, you will work in an inbound sales environment advising business owners on insurance and risk management, using a full suite of Commercial Insurance Products to address each member and/or non-member’s unique risk profile. You will use knowledge of insurance marketplace, carrier appetite, and leverage underwriter relationships and knowledge of carrier contracts to place coverage for member’s business. On a daily basis you will take incoming calls throughout the day (average 7-10 calls) for business insurance coverage collaborating with other insurance carriers. You will also have outbound follow-up calls with member and non-member customers. USAA provides 13-15 weeks of training so you understand our product offerings and can support each member and/or non-member independently. Training schedule hours are Monday - Friday, 8:00am-4:30pm Central Time, (9:00am-5:30pm Eastern Time). Work schedule hours are Monday - Friday, 9:30am-6:00pm Central Time (10:30am-7:00pm Eastern Time). This position can work remotely in the continental U.S. with occasional business travel. This is a full-time, hourly, non-commission position. What you'll do: * Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings. * Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions. * Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation. * Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions. * Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk. * Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. * Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings. * Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination). * Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values. * Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting. * Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days. What sets you apart: * 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing) * 2 or more years working experience quoting and binding directly with the insured. * Experience with Agency Management Systems and/or Salesforce. * Experience working in a Commercial Lines multiple carrier environment. * Experience writing Commercial lines in multiple states. * Experience working in a call center environment. * Active P&C General Lines License for home state. Compensation range: The salary range for this position is: $43,680.00 - $76,610.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). USAA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement webpage. USAA will consider qualified applicants with a criminal history pursuant to the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if USAA is concerned about a conviction(s) that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the Los Angeles County Office of Labor Standards and Enforcement website. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator I who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine! In this role, you’ll: * Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. * Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. * Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a Facilitator I for Life Company, you’ll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Tampa, FL or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Facilitates learning discussions, learning activities, coaching, and small group interactions. * Facilitates and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities. * Researches learner performance problems, determines underlying causes and provides feedback to improve performance. * Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. * Maintains business and learning skills/acumen through skills update and professional development. * Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate. * Maintains accountability for performance results and learning solution effectiveness. * May play role of Producer for virtual courses as a learning opportunity for courses not yet fully qualified to facilitate. * May provide support, including coordinating logistics, for other Facilitators. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or learning deployment; or progressive operational experience with a concentration on teaching/training/coaching. * Excellent written and oral communication skills. * Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. * Proficient knowledge of Microsoft Office Products (Excel, Word, PowerPoint). * Knowledge of learning theories, adult learning principles and instructional design model. * Experience with Virtual Technology and ability to deliver training remotely. * Current FINRA Series 7 and/or attainment within 90 days of job entry. * Current Life/Health License and/or attainment within 90 days of job entry. What sets you apart: * Current FINRA Series 7. * Current FINRA Series 63 and/or attainment within 90 days of job entry. * Current Life/Health license. * 3+ years of facilitation experience in financial services, insurance, or related industries. * Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment. * Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. * Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. * Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). * Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives. * Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys. * Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces. * Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities. * Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps. * Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership. * Represents USAA at selected public events engaging the military community. * Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations. * Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience. * Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners. * Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy. * 3 years of direct team lead or management experience required. * 20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer). * Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment. * Strong leadership, communication, and interpersonal skills * Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions. * Experience working with clients/customers to realize business issues and develop a strategy for the business’s direction from the gathered insights. * Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics. * Possession of Military ID card required. What sets you apart: * Military assignment serving in a senior military leadership position. * Staff and leadership experience serving at a major military command or higher headquarters. * Extensive knowledge of military leadership structure and military installation functions. * Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services. * Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary. * Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends. * 10-years or more experience engaging the military community. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Executive Operational Planning Manager, you will provide support to the Tampa, Florida office General Manager through the prioritization and coordination of key deliverables and activities that get results. You will assist in the development and implementation of strategic and operational plans in support of the Tampa regional campus, and act as a liaison between the General Manager and business leaders both locally and with key partners across the association. You will also assist in being responsible for resource allocation and budget management, ensuring operations are conducted within financial constraints. Providing moderate communications support to the General Manager for internal and external partners, monthly business meetings, events, and compliance requirements, you will demonstrate the ability to work with and influence executive leaders through relationship building, operational efficiency, and fostering a positive work culture. Furthermore, you will possess the ability to adapt quickly to unforeseen challenges and changes. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in USAA's Tampa, FL office located at 17200 Commerce Park Blvd, Tampa, FL 33647. Relocation assistance is not available for this position. * Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies. * Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results. * Evaluates the relevance of messages for intended audience and ensures consistency and accuracy. * Provides advice and mentorship and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Council member. * Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied. * Responsible for the development, coordination and timely submission of relevant, broader level EC and Board/Council/Committee driven requirements. * Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years of project/program management experience supporting senior level executives, corporate event planning and/or handling executive level communications. * Ability to build positive relationships and to work with all levels within the organization. * Experience developing executive level briefings in support of the Executive Council, CEO and Board of Director deliverables. * Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with complicated deadlines. * Demonstrated ability to handle confidential information. * Ability to interact and collaborate positively with executive leadership and communicate concepts clearly. * Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint. What sets you apart: * 2+ years in a business operations management, with a consistent track record of successfully leading people, operational functions and implementing strategic initiatives. * Proven experience in leading, motivating, and developing teams to achieve organizational objectives, including encouraging a collaborative environment, empowering staff, and effective delegation. Compensation range: The salary range for this position is: $93,770.00 - $179,240.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. These roles include a shift differential of 15% for hours worked after 6:00pm EST and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in both Tampa Offices New Tampa: 17200 Commerce Park Blvd and Brandon: 9527 Delaney Creek Blvd for future insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: • Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels., • Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states., • Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs., • Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels., • Maintain required Property & Casualty license and state registrations., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or GED equivalent, • Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products, • Ability to prioritize and multi-task, while navigating through multiple business applications, • Ability to apply knowledge and understanding of insurance regulatory and compliance requirements, • Acquire Property & Casualty license and state registrations before hire (USAA provides licensing prep course, licenses and state exam fees up to three attempts.) What sets you apart: • 1 year of customer contact experience in a needs-based sales environment, • 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face, • US military experience through military service or a military spouse/domestic partner Salary: The hiring range for this position is:$45,010 - $46,010. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is enhancing its digital experience to better serve our members' evolving needs. To support this, our marketing analytics team is expanding its focus to encompass the with a focus on paid media optimization to drive maximum efficiency & growth. We're seeking a Paid Media Decision Science Analyst to be a foundational member of our marketing team, playing a key role in shaping data-driven improvements across our digital sales experience. In this role, you'll leverage your advanced marketing analytics skills to deliver impactful insights and scalable frameworks that translate data into actionable strategies. This is a fantastic opportunity for a candidate with a strong blend of technical expertise and business understanding, capable of building trust through data and empowering decision-making throughout the organization. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Leverages intermediate and some advanced business, analytical and technical knowledge to participate in discussions with cross functional teams to understand and collaborate on business objectives and influence solution strategies., • Applies advanced analytical techniques to solve business problems that are typically medium to large scale with impact to current and/or future business strategy., • Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change., • Translates recommendation into communication materials to effectively present to colleagues for peer review and mid-to-upper level management., • Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences., • Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA)., • Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply., • Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements., • Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions., • Delivers analysis/findings in a manner that conveys understanding, influences mid to upper level management, garners support for recommendations, drives business decisions, and influences business strategy., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree., • Demonstrates competency in mathematical and statistical techniques and approaches used to drive fact-based decision-making., • Intermediate and some advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. What sets you apart: • 2+ years experience in paid media analytics and in-platform experience., • Web Analytics Tools: Google analytics, Adobe analytics, • Tagging: Teailum, GTM, etc., • Journey analysis (mining clickstream & behavioral data)., • SQL required and python a plus., • Predictive modeling experience Compensation range: The salary range for this position is: $93,770 - $179,240. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity There are 2 positions available. As a dedicated, Business Process Owner Senior you will plan, direct, and coordinate activities for complex processes, including problem definition, evaluation of requirements, design, testing, and implementation of business processes. You will be responsible to understand the process operating objectives, business rules, performance requirements, risks, and controls and interactions between dependent processes to minimize failures, eliminate redundancies, and control process performance necessary to achieve efficient, effective design and execution of the process. You will support alignment of process to overall experience strategy and vision. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Chesapeake, VA, Colorado Springs, CO, Phoenix, AZ, San Antonio, TX, or Tampa, FL. Relocation assistance is not available for this position. These positions will support Claims Litigations. What you'll do: * Develop and implement strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s). * Apply expert knowledge of the business and lead the alignment and development of business deliverable processes and capabilities to materially change and improve business performance. * Serve as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution. * Manage the performance of processes by developing control limits, monitoring key performance indicators, and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements. * Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes. * Develop communication plans for customers and internal stakeholders. * Ensure alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. * Utilize reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders. * Stay current with emerging technologies and evaluates business processes to lead continuous process improvement efforts. * Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives. * Provide mentorship and guidance support for team and applicable business partners. * Actively provide relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization. * Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies. * Experience in implementing and sustaining change/improvements (change champion). * Hands on experience with Process Mapping and Modeling and creating and validating process documentation. * Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices. * Demonstrated experience with Lean, Business Process Management, or similar methodology. * Demonstrated experience with utilizing various systems to collect and analyze data. What sets you apart: * P&C Litigation Claims Operations and/or Optimization experience. * 2+ years Manager, Claims Operations experience. * Deep operational knowledge of end-to-end Injury and/or Litigation Claims processes. * Proven ability to use analytical tools and data to inform business decisions. * Proven thought leader. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $93,770 - $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Our Director, Channel Strategy and Performance is responsible for leading the strategy, execution and optimization of our owned marketing channels—including email, direct mail, and on-site placements. This role will be responsible for driving performance across these critical touchpoints, leveraging advanced Customer Data Platform (CDP) capabilities and omni-channel orchestration to deliver personalized, relevant, and measurable member experiences. The Director will also be responsible for monitoring channel performance, identifying areas for improvement, and implementing data-driven strategies to achieve and exceed targets. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Accountable for leading end-to-end strategy and performance of Bank's owned marketing channels (email, direct mail, on-site), driving rigorous test-and-learn programs, applying data-driven insights to continuously improve channel performance., • Designs and implements a trigger-based marketing execution strategy, ensuring timely, event-driven, and highly personalized member interactions., • Spearhead the strategic use of Customer Data Platform (CDP) and Salesforce capabilities to design and activate audience targeting, segmentation, and personalized experiences, ensuring data-driven decision-making and measurable impact., • Accountable for the successful execution of audience targeting initiatives, guiding cross-functional teams through change management processes to embed new capabilities., • Partners cross-functionally with analytics, product, and technology teams to maximize the impact of personalization and targeting strategies., • Provides oversight for the design and governance of audience creation within technology platforms, ensuring alignment with enterprise engagement objectives., • Serves as the senior advisor on audience strategy, setting direction and standards for team execution while fostering innovation and continuous improvement., • Establishes and enforce best practices for audience management and activation, collaborating with internal stakeholders to ensure consistency, scalability, and compliance., • Establishes and enforces disciplined processes to deliver operational excellence and measurable business outcomes., • Monitors performance metrics and outcomes to assess effectiveness, identify gaps, and drive continuous optimization across audience engagement efforts., • Builds a strong risk culture and accountable for controlling operational risk across the function, including compliance with applicable laws, regulations, and regulatory guidance to successfully achieve the Bank’s objectives., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of experience leading owned channel marketing at scale, including end-to-end strategy, execution, and optimization across email, SMS, push notifications, and web personalization with a proven ability to drive measurable performance outcomes, such as increased engagement, conversion, and retention, through data-driven marketing initiatives., • 3 years of people leadership experience in building, managing and/or developing high-performing teams required., • Direct experience implementing and leveraging Customer Data Platforms (CDPs) such as Salesforce and/or Adobe Experience Platform to drive personalized marketing efforts., • Deep expertise in trigger-based and lifecycle marketing, with a strong track record of designing and executing automated, customer-centric campaigns., • Demonstrated ability to develop and scale complex marketing programs that drive engagement, retention, and conversion across the customer journey., • Strong technology acumen, with comfort operating at the intersection of marketing strategy and martech platforms., • Leadership experience managing cross-functional teams, with the ability to inspire collaboration and execution excellence. What sets you apart: • Experience with Salesforce and Adobe platforms., • Process optimization and acceleration experience., • Strong delivery of executive content to communicate impact and results., • Issue resolution and management savviness in complex environments. Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As an Intermediate Retirement Income Specialist you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week. After a successful 6 months, the option for a hybrid schedule will be available. This position can be based in the following location: Tampa, FL. Relocation assistance is not available for this position. For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment. What you'll do: * Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. * Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plan. Documents relevant information as it relates to building a retirement income portfolio. * Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. * Develops and communicates appropriate retirement income strategies based on individual member needs. Provides retirement advice and strategies and understand the steps in creating an effective retirement income plan. * Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. * Motivates member to take action on recommendation(s) and overcomes objections using intermediate sales techniques and persuasion skills. Implements recommendation(s). * Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. * Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. * Integrate risk management tools, products, and strategies to create an effective retirement income plan. * May be expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns as needed. * Collaborates with team members to resolve issues and to identify appropriate issues for escalation. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma required. * Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire. * Required maintenance of FINRA Series 7 license. * Required maintenance of FINRA Series 66 (or 63 and 65) license. * Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. * 1 year of financial industry and/or sales experience. * Experience delivering frequent written and oral communication. * Experience processing and analyzing information. * Experience fulfilling requests and meeting deadlines. * Experience resolving conflict and negotiating. * Experience multi-tasking in an operating systems environment * Successful completion of a job-related assessment may be required What sets you apart: * 2+ years of direct Annuity Sales Experience * Experience Working in an Inbound/Outbound Call Center * Retirement Income Certified Professional Designation (RICP) * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $63,590.00 - $114,450.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a qualified Life Actuary to join our diverse team. The ideal candidate will possess strong risk management skills, with a particular focus on Interest Rate Risk Management and broader financial risk experience. This role requires an individual who has acquired their ASA designation or FSA designation and has a few years of meaningful experience. Key responsibilities will include experience in Asset-Liability Management (ALM), encompassing liquidity management, asset allocation, cashflow matching, and duration targeting. You will also be responsible for conducting asset adequacy testing to ensure the sufficiency of assets to meet future obligations. Experience in product pricing, especially for annuity products. Furthermore, an understanding of Risk-Based Capital (RBC) frameworks and methodologies is required. Proficiency with actuarial software platforms, with a strong preference for AXIS, is highly advantageous. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Performs complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management., • Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations., • Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership., • May make recommendations for model adjustments and improvements, when appropriate., • Shares knowledge with team members and serves as a resource to team on raised issues and navigates obstacles to deliver work product., • Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas., • Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for partners., • Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership., • Maintains accurate price level, price structure, data availability and other requirements to achieve profitability and competitive goals., • Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends., • Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products., • Advises management on issues and serves as a primary resource for their individual team members on raised issues., • Ensures risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries; OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries., • Experience performing complex work assignments using actuarial modeling software driven models for pricing, valuation, and/or risk management., • Experience presenting complex actuarial analysis and recommendations to technical and non-technical audiences. What sets you apart: • Asset-Liability Management (ALM): Experience in ALM, including expertise in liquidity management, asset allocation, cashflow matching, and duration targeting., • Asset Adequacy Testing: Experience conducting asset adequacy testing to ensure the sufficiency of assets to meet future obligations., • Product Pricing: Experience in pricing financial products, with a particular emphasis on annuity products., • Risk-Based Capital (RBC): Experience with risk-based capital frameworks and methodologies., • Actuarial Software Proficiency: Familiarity with actuarial software platforms. Experience with AXIS is considered a significant advantage., • Actuarial Designations: Attainment of Society of Actuaries Associateship (ASA) or Fellowship (FSA). Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Mid-level Retirement Income Specialist, you will ensure the financial security of our membership by assessing member's current retirement income needs, providing advice, and making the appropriate recommendations based on member needs. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position can be based in the following location: Tampa, FL. Relocation assistance is not available for this position. For new hires starting, we are offering a signing bonus of $2,500. Bonus will be paid in one lump sum (minus applicable taxes) after 45 days of employment. What you'll do: * Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls. * Asks questions to discover key information and retirement events and understands the role of annuities in a retirement income plans, as well as executive and retirement benefits for federal and military employees. * Documents relevant information as it relates to building a retirement income portfolio. * Uncovers and recognizes retirement events, understands and assesses the member's needs, financial situation, and goals and evaluates the factors to consider when determining an appropriate retirement age. * Develops and communicates appropriate retirement income strategies based on individual member needs. * Provides advanced retirement planning advice, tax-efficient distribution options, health expense budgets, insurance solutions, estate planning and enhanced solutions like long term care products. * Recommends relevant financial product and services and refers for solutions that they are not trained and/or licensed to recommend or fulfill. * Motivates member to take action on recommendation(s) and overcomes objections using advanced sales techniques and persuasion skills. Implements recommendation(s). * Familiar with the latest retirement strategy research and monitors legislative initiatives that may impact economy, society, and personal financial situation. * Educates membership on implications of economic, industry trends, tax law changes, estate issues, retirement risks, and other threats to an effective retirement income plan, as well as USAA's financial products and services. * Integrate risk management tools, products, and strategies to create an effective retirement income plan. * Expected to conduct outbound calls to follow up on products and services previously discussed and to actively engage in outbound call campaigns. Serves as a resource to less experienced team members on escalated issues of a routine nature. * Guides and influences less experienced team members. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma required. * Active Group 1 Life & Health license and required maintenance or ability to acquire within 90 days of hire. * Required maintenance of FINRA Series 7 license. * Required maintenance of FINRA Series 66 (or 63 and 65) license. * Must be able to successfully pass background check and meet all USAA and regulatory requirements. Additionally, applicant must have the ability to be licensed and registered in all required states and jurisdictions. * 4 years of financial industry and/or sales experience. * Experience delivering frequent written and oral communication. * Experience processing and analyzing information. * Experience fulfilling requests and meeting deadlines. * Experience resolving conflict and negotiating. * Experience multi-tasking in an operating systems environment. * Experience participating in or leading teams. * Successful completion of a job-related assessment may be required What sets you apart: * US military experience through military service or a military spouse/domestic partner. * 3+ years of direct Annuity Sales Experience * Experience working in an Inbound/Outbound Call Center * Retirement Income Certified Professional Designation (RICP) Compensation range: The salary range for this position is: $69,920.00 - $125,850.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Complex Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 3 months in office. This position will be based in our Tampa Florida Campus locations only. Relocation assistance is not available for this position. What you'll do: * Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims. * Negotiates liability for comparative negligence (claimant or adverse carrier). * Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. * Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability. * Analyzes information obtained to establish compliance for regulatory requirements and settlement value. * Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges. * Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. * Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions. * Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. * Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. * Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * May serve as an informal resource for team members. * Applies proficient knowledge of Auto Physical Damage to adjust claims. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 2 years of customer service experience. * 1 year of experience handling low to moderately complex auto non injury liability claims. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. * Experience determining auto liability coverage. * Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. * Ability to organize, analyze, and effectively determine risk and appropriate response. * Successful completion of a job-related assessment may be required. What sets you apart: * Bachelor's degree * Active Adjuster's License * 1-2 years recent multi-vehicle claims liability to include comparative negligence * Guidewire Claims Center experience * Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage * Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits * Arbitration/Subrogation knowledge * US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $54,550.00 - $92,060.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This hybrid role requires an individual to be in the office 3 days per week, after completing 6 months in office. This position can be based in our Tampa, FL office. Relocation assistance is not available for this position. Start Date: February 9th. As a dedicated Auto Adjuster, you will be responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. * Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims. * Negotiates liability for comparative negligence (claimant or adverse carrier). * Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate. * Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements). * Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. * Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions * Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. * Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service. * Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * Applies intermediate knowledge of Auto Physical Damage to adjust claims. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. * High School Diploma or General Equivalency Diploma. * 1 year of customer service experience. * Progressive experience handling low complexity auto non injury liability claims. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. * Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations. * Proven negotiation, investigation, communication, and conflict resolution skills. * Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. * Successful completion of a job-related assessment may be required. * Active adjuster’s license. * Minimum 1 year recent complex liability/comparative negligence investigation experience. * At least 6 months experience with Uninsured Motorist Property Damage coverage investigation and handling experience. * Guidewire Claims Center experience. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation: The salary range for this position is: $51,370 - $86,680. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking two talented Solutions Management Consultants to join the Life Company Direct Distribution Team. As a Solutions Management Consultant, you will serve as the primary sales coach and on the job training coordinator for the Life Co. MSR distribution channels. Works with Product Owners, Process Owners, Experience Owners, and Compliance stakeholders to evaluate products, advice, and solutions to develop and deliver compliant sales strategies through training and sustainment activities designed to increase specialist effectiveness to meet member needs and business goals. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Applies advanced knowledge of retirement income solutions, life and health insurance products, long term care, investment products and related topics. * Identifies opportunities to enhance product and service offerings to members and increase specialist product knowledge. * Identifies and coordinates the life-cycle training needs of retirement income solutions, life and health insurance products, investment products and related topics as needed. * Evaluates, develops and/or implements educational and training deliverables, such as seminars, white papers, PowerPoints, and coaching sessions, about available solutions to specialists. * Analyzes business unit sales by product to monitor performance and develops and recommends strategies and best practices to meet goals. * Conducts book of business or member analysis to assist specialists in identifying member needs and pipeline management * Collaborates with specialists to evaluate and/or present solutions and related advice. * Follows defined training routines, effectively reports activity, and manages follow up and sustainment. * Develops and maintains written procedures and ensures they are current and compliant with applicable laws, rules, and regulations. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree) * 6 years of experience with wholesaling, sales training, and coaching, or related financial services experience. * Experience working with qualified and nonqualified retirement plans, all annuity types (including fixed, variable, and immediate) and individual retirement accounts. * Advanced knowledge of life insurance products to include term, permanent, and health solutions. * Knowledge of relevant industry technology applications, such as Salesforce, Conversant, CRM, MetricStream, NICE and other industry related applications. * Demonstrated experience in developing communications and delivering key information effectively to stakeholders and all levels of management to influence decisions centered around sales and business optimization. * Knowledgeable in the applications of Agile processes and procedures. * Knowledgeable in the application of risk management framework and regulatory requirements for Life Co. What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current / Active FINRA Series 7 * Current / Active Life/Health license * CFP (Certified Financial Planner), CLU (Chartered Life Underwriter), or RICP (Retirement Income Certified Professional) designations * 10 or more years of experience with wholesaling, sales training, and coaching on financial service products. * Previous leadership experience with strong feedback delivery skills * Proven track record of coaching others and driving successful behaviors. * Working experience with Life, Health and Annuity products and ability to articulate complex concepts. * Experience building relationships and working in a matrixed environment. * Strong facilitation skills and experience building presentations. * Experience utilizing financial planning tools (i.e. Life or Retirement income calculations). Compensation range: The salary range for this position is: $103,450 - $197,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Retirement Income to lead multiple teams of Health, Life or Retirement Income Specialists, Sales/Solutions Consultants, and/or Business Process Owners who are responsible for providing appropriate solutions to our members to facilitate their financial security. Responsible for driving and delivering on product, member, and financial goals for Life Co. Leads and develops managers to improve performance and reduce variability amongst sales staff. Analyzes existing workflow and processes by organizing and integrating resources and systems. Implements changes to promote efficient and effective operations. Assists in the developing of programs to maximize effectiveness of member acquisition and relationship efforts We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in Plano, TX.; San Antonio, TX, Phoenix, AZ.; Colorado Springs, CO.; or Tampa, FL. (Crosstown) campus. Relocation assistance is not available for this position. What you'll do: * Leads and develops teams of Health, Life or Retirement managers, Sales/Solutions Consultants and/or Business Process Owners to build leadership skills, improve coaching effectiveness, and/or plan, direct and coordinate activities for complex processes. Responsible for development and implementation of operational plans in Health, Life or Retirement Income areas. * Contributes to the achievement of Life Co. member, product, and financial goals through teams’ performance. Effectively coaches managers to improve sales productivity and exceed departmental goals. * Conducts data analysis to influence strategy to achieve business outcomes. * Identifies, develops, and executes detailed continuous improvement plans to achieve measurable process, productivity, and acquisition improvements with Health, Life or Retirement Income. * Fulfills the responsibilities of a securities principal as appropriate: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. * Responsible for the implementation and sustainment of seasonal surge strategies through internal and third-party relationships to serve more members. * Responsible for achieving call center KPIs that align to best serving USAA members, running an efficient operating model, and high employee and member satisfaction. * Coordinates efforts with the Situation Management Team and Incident Management Team to reduce downtime with potential risks that could harm employees and members. * Partners with Legal, Risk and Compliance on interpretation of CMS (Center for Medicare and Medicaid Services) rules to provide guidance and clarification to executive and frontline leadership. * Supports senior management to ensure plans, operational environment, regulatory obligations, schedules, communication, and training are in place for successful implementation of projects affecting the operations of Life Co. and potential impacts to front line employees. * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 12 years without bachelor’s degree) * May be required to have the ability to obtain Life/Health license and any required Carrier appointments within 90 days of job entry. * RETIREMENT INCOME ONLY: Required maintenance of FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53), and/or attainment within 90 days of job entry. * 8 or more years of related experience in financial services operations to include process improvement and business analysis. * 4 or more years direct team lead or management experience providing coaching, development and/or leadership in a team-oriented environment. * Demonstrated knowledge of financial products and services relevant to life or health insurance or retirement income What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current/Active FINRA Series 7, 66 (or 63 and 65), 24, and 51 (or 53) * Current Life and Health (Group 1) license * MBA or master’s degree in a financial or business-related field * CERTIFIED FINANCIAL PLANNER™ (CFP®) designation * 10 or more years of Retirement Planning and/or Annuity experience. * 5 or more years of working experience directly leading a team of investment advisors in a Direct Distribution Channel. * 3 or more years of direct leadership experience over other managers (leader of leaders) * RICP (Retirement Income Certified Professional) Designation * Experience managing a team of investment advisors in a call center environment. Compensation range: The salary range for this position is: $114,080 - $218,030 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Mid-Level Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based at the Tampa, FL. (Crosstown) Campus . Relocation assistance is not available for this position. What you'll do: * Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. * Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. * Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. * Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. * Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. * Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). * Monitors legislative initiatives that may impact economy, society, and personal financial situation. * Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's * products and services. * May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. * Serves as a resource to less experienced team members on escalated issues of a routine nature. * Guides and influences less experienced team members. Work Hours: * Monday – Friday / 7:30am – 7:00pm (Central) * An 8 hour shift will fall within these hours * This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: * High School diploma or GED * Required maintenance of Life/Health license * Required annual completion of AHIP and Broker/Carrier appointments when applicable. * 2 years of financial industry and/or life sales experience * Experience delivering frequent written and oral communication * Experience acquiring and applying new concepts and information * Experience processing and analyzing information * Experience fulfilling requests and meeting deadlines * Experience resolving conflict and negotiating * Experience multi-tasking in an operating systems environment * Experience participating in or leading teams * Successful completion of a job-related assessment may be required What sets you apart: * 4+ years experience working in Sales with life insurance * 1+ years experience working in a call center environment * CLU® - Chartered Life Underwriter or comparable designation * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $62,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position will be based on the Tampa, FL (Crosstown) Campus . Relocation assistance is not available for this position. What you'll do: * Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. * Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. * Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. * Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. * Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. * Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). * Monitors legislative initiatives that may impact economy, society, and personal financial situation. * Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's * products and services. * May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. * Serves as a resource to less experienced team members on escalated issues of a routine nature. * Guides and influences less experienced team members. Work Hours: * Monday – Friday / 7:30am – 7:00pm (Central) * An 8 hour shift will fall within these hours * This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: * High School diploma or GED * Required maintenance of Life/Health license * Required annual completion of AHIP and Broker/Carrier appointments when applicable. * 1 year of financial industry and/or life sales experience * Experience delivering frequent written and oral communication * Experience acquiring and applying new concepts and information * Experience processing and analyzing information * Experience fulfilling requests and meeting deadlines * Experience resolving conflict and negotiating * Experience multi-tasking in an operating systems environment * Experience participating in or leading teams * Successful completion of a job-related assessment may be required What sets you apart: * 2+ years experience working in Sales with life insurance * 1+ years experience working in a call center environment * CLU® - Chartered Life Underwriter or comparable designation * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $48,340.00 - $81,580.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Financial Accountant on our Life Insurance Accounting team, you will apply accounting rules (GAAP and STAT) to complex financial situations. You'll prepare and present financial reports and analysis to stakeholders. Key duties include leading special projects, working closely with business partners, and resolving financial issues. This role supports projects involving accounting systems, legal structures, and new products to ensure they meet accounting standards. A crucial part of this role is managing business-related risks. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. * Applies Generally Accepted Accounting Principles (GAAP) and Statutory Accounting Principles (STAT) and regulatory accounting treatment to complex accounting transactions and demonstrates and shares understanding of key implications. * Prepares and communicates financial results and analysis to internal and external stakeholders. * Performs in an accounting advisory capacity to operational business leaders on matters pertaining to business initiatives or strategies. * Leads special projects and coordinates with key stakeholders to ensure timely completion. * Collaborates and maintains strong relationships with business partners. * Resolves issues and provides informed, proactive reporting and analysis to enable effective decision making. * Develops and maintains processes, procedures and tools impacting financial accounting. * Facilitates and reviews internal controls to ensure an effective and efficient financial system. * Provides guidance and shares knowledge with team members. * Participates and supports projects related to accounting systems, legal structures, new product launches and other initiatives, ensuring compliance with accounting and reporting standards. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree in Accounting, Finance, or related field; OR a Bachelor's degree in another field coupled with a Certified Public Accountant (CPA) designation; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree when coupled with a Certified Public Accountant (CPA) designation. * 4 years of relevant work experience performing accounting functions including preparing and reviewing journal entries, account reconciliations and preparing financial results for internal and external purposes. * Proficient knowledge and application of GAAP, STAT and regulatory accounting practices. * Demonstrated ability to partner and communicate effectively with team members and stakeholders across CFO and the Enterprise. * Proficient knowledge of data analysis techniques and statistical methodologies applied in finance or accounting. * Proficient knowledge of relevant technical accounting and reporting disciplines. * Proficient knowledge in Microsoft Excel with experience maintaining large accounting or financial data. What sets you apart: * Life insurance accounting experience. * Certified Public Accountant (CPA) designation. * General Ledger, GAAP, and STAT accounting experience. Compensation range: The salary range for this position is: $69,920 - $133,620. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Accountable for auto, property and/or other claims teams to deliver operational business results at scale. Responsible for member service, paying what we owe, controlling expenses, employee engagement, quality, operational risk and compliance across multiple operational areas. Sets operational goals and measures to achieve overall claims targets. Designs and implements claim’s strategies supporting enterprise objectives. Collaborates and influences P&C strategies coordinating with peers to affect P&C mission objectives. Responsible for identifying and advancing broad strategic improvements to the operation including efficiency, effectiveness, compliance and regulatory adherence. Sponsors and shapes large transformational efforts across Operational areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ or Tampa, FL. Relocation is available for this position. • Provides executive leadership and guidance on technical matters and extends settlement authority within their process (or as delegated)., • Identifies and evaluates internal and external issues of strategic importance to a product line., • Demonstrates executive-level thought leadership, strategy development, and financial and operational planning., • Leads broad functional Claims and P&C projects and may serve as an executive sponsor for projects., • Oversees the development and implementation of functional policies, procedures and guidelines., • Identifies opportunities and facilitates major improvements to processes and systems and works with internal partners to accomplish shared accountabilities., • Engages with and represents USAA with external partners as appropriate., • Works with internal partners to establish appropriate controls within operational area., • Responsible for leadership, communication, employee engagement and coordination of business and Enterprise initiatives., • Influences and executes claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness, • Influences and executes operations strategy, plan, goals and objectives in support of Claims Strategy, • Inspires a high performing team to deliver exceptional experiences to the members, engaged employees and achieve exceptional results., • Hires, develops, and coaches claims leaders for results delivery., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures., • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 10 years of progressive customer service, operational, military or leadership experience to include a minimum of 8 years of demonstrated P&C proficiency and experience., • 6 years of people leadership experience in building, managing and/or developing high-performing teams., • Experience in developing P&C business solutions to include building a business case, creating influence and delivering results., • Executive-level business and technical acumen in the areas of effective claims handling processes, claims risk and compliance, integrated change management and front-line communications leading to operational excellence., • Proven ability to influence leaders across multiple disciplines and executive levels., • Demonstrated ability to develop and convert strategic vision into a tactical plan and execute on that plan., • Strong knowledge and applied compliance with Department of Insurance, Fair Claims Practices and Federal regulations governing claims handling., • Experience using data insights and making recommendations decision-makers., • Accomplished leader with expertise building a large contact center, • Advanced technology skills using AI or IVR technology in a contact center environment, • Experience building, developing, and growing teams through transformation and modernization, • Strategic leadership skills focused on modernization, • Experience utilizing data and insights to understand staffing requirements, productivity and workload standards The salary range for this position is: $195,230 - $351,410. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the Tampa Crosstown campus. Relocation assistance is not available for this position. What you'll do: * Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security. * Contributes to the achievement of Life Co member, product, and financial goals through team’s performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results. * Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results. * Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income. * Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed. * May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. * Responsible for the resolution of complex operations issues and/or member escalations. * Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations. * Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes. * Responsible for efficient call center operating model that adheres to employee and member experience KPIs. * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree) * 6 years of experience in financial services operations to include process improvement. * 2 years of direct team lead, supervisory, or management experience required. * Experience implementing and managing business process improvements. * Extensive sales experience in the Health, Life, or Retirement industry. * Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income. * Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services). * Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications. What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current Life and Health license * 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries. * 1 or more years of working experience with Life, Health, or retirement income products * Experience working/managing in a call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a diligent and team-oriented Cyber Risk Management Analyst to support our Third-Party Risk Management team. In this position, you will aid in overseeing the first line's third-party technology risk management activities, contributing to the organization's cyber resilience. You will assist in the implementation of a risk-based framework to manage cybersecurity risks associated with vendors and partners, ensuring alignment with risk appetite and regulatory requirements. This role provides an excellent opportunity to learn and develop skills in third-party risk management while contributing to the organization's overall cybersecurity posture. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC or Tampa, FL. Relocation assistance is not available for this position. • Implements and works to ensure the maintenance and continuous improvement of a comprehensive, risk-based Third-Party Risk Management (TPRM) technology framework aligns with industry best practices and regulatory expectations., • Conducts independent review and challenge of the first line's identification and assessment of inherent and residual cybersecurity risks associated with third-party relationships. This includes initial and on-going review of inherent risk assessments, security questionnaires, and other technology and security assessments., • Conducts independent testing of the design and operational effectiveness of controls implemented by the first line of defense and third parties related to third party systems and technology., • Monitor the first line's adherence to the organization's cybersecurity policies, standards, and procedures related to third-party risk. Provide the business feedback and recommendations for improvement., • Collects and analyzes key risk indicators (KRIs) and key performance indicators (KPIs) to continuously monitor the cyber risk posture of third parties. Contributes and develops reports to management., • Stays abreast of evolving cybersecurity regulations and guidance related to TPRM and assist in ensuring the organization's program is aligned with requirements., • Reviews and provides input and feedback to the first line's processes for responding to cybersecurity incidents involving third parties., • Reviews vendor due diligence processes, ensuring that potential vendors are thoroughly vetted for cybersecurity risks before being onboarded., • Reviews cybersecurity requirements in contracts with third parties, ensuring that appropriate security clauses are included., • Maintains accurate and up-to-date documentation of TPRM technology activities., • Monitors third-party relationships for Member complaints and levels of Member satisfaction ensuring service level agreements are being met., • Identify process improvements to enhance the efficiency and effectiveness of the second line cyber and technology TPRM program., • Bachelor's degree in a related field (e.g., Information Technology, Cybersecurity, Business Administration). 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree., • 4 years of vendor/third-party risk management experience, in financial services, information technology, cyber security or related industry., • 2 years of experience with relevant regulatory compliance, industry regulations and regulatory data sources such as Office of the Comptroller of the Currency (OCC), Federal Reserve Board, Consumer Financial Protection Bureau (CFPB), etc., • Proficient knowledge of relevant cyber and/or technology process(es) and regulatory compliance requirements., • Strong knowledge of cybersecurity principles and technologies., • Experience working within a regulated, policy-driven environment., • Experience with the full lifecycle of third-party relationships, including detailed tasks like invoice reconciliation and ensuring proper termination procedures., • Knowledge of cybersecurity principles, technologies, and frameworks (e.g., NIST CSF, ISO 27001)., • Knowledge of third-party risk management methodologies and best practices (e.g., Shared Assessments)., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal skills., • Demonstrated experience with technology risk dimensions, including information security principles, and relevant laws, rules, and regulations., • Demonstrated knowledge of cybersecurity principles (NIST 800.53), technologies, and frameworks, specifically NIST Cybersecurity Framework and ISO 27001., • Relevant certifications such as CISSP (ISC2), CISA, CRISC, or other certifications from ISACA., • Experience in auditing, particularly in the context of third-party risk management, including evaluating or conducting due diligence assessments., • Possesses experience using Governance, Risk, and Compliance (GRC) tools and Third-Party Risk Management (TPRM) programs. Compensation range: The salary range for this position is: $85,040.00 - $162,550.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance Executive who needs to have "hands-on" expertise in SSDLC - Second Line of Defense. This role sits within the Chief Risk Office for Technology. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available to Charlotte for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting Information Technology (IT) and Information Security (IS) strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT/IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to maximize the ability to manage risk in an environment shaped by regulatory change and disruptive, emerging technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in managing overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and oversees a team of employees (~5 direct reports / 20-30 team size to start) for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: * 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations. * 4+ years of people leadership experience in building, managing and/or developing high-performing teams. * Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP). * Demonstrated experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16). * Knowledge of applicable laws, rules, and regulations applicable to financial institutions. * Experience making data-driven decisions. * Experience working with external agencies and regulators. * Broad knowledge of information technology systems and general system development principles. What sets you apart: * 7+ years of risk management and regulatory experience in a functional area such as insurance, banking, or financial services (Large size organizations 20k+) * 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software. * Experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment. * 10+ years "hands-on" experience integrating security throughout the Secure Software Development Lifecycle (SSDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases. * Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an IT/Info Security Risk Management & Governance for Executive team. This Executive should have expertise in Tech Risk Oversight - SLOD. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: Charlotte, NC, San Antonio, TX, Tampa, FL with a preference for Charlotte. * Relocation assistance is available for this position * The successful candidate will serve as a key advisor responsible for recognizing and reporting IT and IS strategic and aggregate risks across the business while advancing the Enterprise Risk Management function for aggregation, quantification, and qualification of risks. Sets direction for risk management programs within IT and IS and leads all aspects of the delivery of those programs across the line of business. Provide risk management and governance leadership, operational direction and operational oversight of Information Security, Business Continuity, Data Center Security, AI and Corporate Investigations domains and establish a best-in-class Risk Management framework for the Enterprise Security Group (ESG) to ensure comprehensive oversight and management of risks across the full risk taxonomy. Ensures risks align within appetite tolerances and strategic goals, product plans, forecasts, and adjusts to variances. Responsible for the aggregation and reporting of risks to senior leadership and effectively assessing and influencing business decisions and direction. Contributes to the long-term strategy of how risk systems should be adapted and integrated to improve the ability to handle risk in an environment built by regulatory change and pioneering, new technologies. Ensures effective and appropriate policies, procedures, and controls are in place supporting all risk processes, systems, strategies, and implementations. Additional responsibilities include but are not limited to: * Establishes trust and rapport with senior business leaders across the enterprise to sustain oversight of the second line risk role. Actively engages line of business leaders to ensure all risks are appropriately addressed consistent with policy and the Risk Appetite. * Partners with senior risk executives in leading overall risk appetite to include the identification and definition of key methods, metrics, and limits. Influences and sets strategy for advancement of the risk management framework. * Partners across Risk Management, Finance, and the business while effectively challenging variances to plan and strategies to mitigate. Provides advice to other key business partners and drive key decisions assessing risk and reward through effective challenge. * Liaises with Compliance and CLO on legal & regulatory considerations that impact business operations and product offerings in accordance with federal and state regulations. Influences sound governance structure for oversight of risks and business operations and interacts & engages with all product & channel leaders on complex, multi-product processes and procedures while factoring in all legal & regulatory requirements. * Assists in interactions and briefs on domain of responsibility with regulators from the OCC, FED, FDIC, and CFPB as well as prepare Board and Senior Management level reports related to IT/IS risk. * Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, mentor and support, performance management, and managerial activities. Minimum Education: * Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. Minimum Experience: • 10+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services with 5+ years of this experience focused on Information Security, Business Continuity, Physical Security or Corporate Investigations., • 4+ years of people leadership experience in building, leading and/or developing high-performing teams., • Industry certification(s) in Information Security (e.g., CISSP, CISM) or Business Continuity (e.g., ABCP, CBCP) or Risk Management (e.g., CRISC) or Physical Security (e.g., CPP)., • Proven experience working with and applying Risk, Security or Audit frameworks (FFIEC, COBIT, COSO, ISO 27001/2, NIST 800-53, SSAE16)., • Knowledge of applicable laws, rules, and regulations applicable to financial institutions., • Experience making data-driven decisions., • Experience working with external agencies and regulators., • Broad knowledge of information technology systems and general system development principles. What sets you apart: • 7+ years of risk management, regulatory or operations experience in a functional area such as insurance, banking, or financial services., • 10+ years experience focused on Information Security, Data, Risk Management, evaluating the design and development of software., • 3+ years experience with artificial intelligence (AI) and machine learning principles, including responsible AI use case evaluations and deployment., • 10+ years hands-on experience integrating security throughout the Software Development Lifecycle (SDLC), including component analysis, static and dynamic scanning (SAST/DAST), penetration testing, and comprehensive application security testing across build, deploy, and maintenance phases., • Proven ability to develop high-impact materials and deliver concise, insight-driven presentations to executive leadership, translating complex concepts into actionable recommendations that influence strategic decision-making. Compensation range: The salary range for this position is: $169,880.00 - $305,780.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a skilled individual to execute comprehensive model risk validation oversight for the lifecycle management of models. This includes conducting thorough model validation activities and ensuring adherence to written risk and compliance policies and procedures. The role requires strict independence from model stewards (e.g., model owners, developers, implementers, users) throughout all stages of the model's lifecycle, from development to ongoing maintenance. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Implement independent model validation control activities for high risk in-house and vendor models. * Leverage expert technical approaches to develop and implement validation testing plans. * Replicate model development and may develop challenger models through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other highly specialized techniques. * Conduct and develop plans for model testing and data quality assessments for models using various types of datasets including those employing large datasets and unstructured datasets. * Review at an extensive experience level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. * Assess model inherent risk ratings, model declassifications applications, the materiality of model changes, and conducts model change validations for all types of models. Oversee and advises the model validation work of peers. * Produce and deliver validation reports and related validation work to model validation management, model partners, senior leadership, and others. * Implement the model validation process aligned with the risk and compliance policies and procedures. Evaluate model risk control strengths around model development, implementation, and use. Professionally develop on emerging modeling techniques and approaches. What you have: * Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a related field with Core Quantitative Curriculum. (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree). * Minimum 6 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research OR Advanced degree (e.g., Master's, PhD) in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or Related Field with Core Quantitative Curriculum and 4 years' related work experience in model validation, model development, statistical analysis, and/or advanced quantitative research. * Experience driving communication verbally and in writing quantitative/technical concepts and conclusions to non-technical audiences, senior leadership, auditors, and/or regulators. * Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. * Extensive Experience with at least three of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. * Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. What sets you apart: * Experience as a Pricing / Reserving actuary (ACAS/FCAS) and/or Structural Engineer. * Experience in performing catastrophe risk analyses for multiple P&C personal lines insurance products by running catastrophe models to quantify catastrophe risk and validating catastrophe models in accordance with Federal Reserve Guidance on Model Risk Management (SR 11-7). * Experience in performing Disparate Impact/Bias testing at a large consumer facing organization. Compensation range: The salary range for this position is: $127,310.00 - $243,340.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Claims Litigation Manager- Auto, you will be responsible for managing moderately complex litigation arising out of the auto contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Chesapeake, VA, Tampa, FL, or San Antonio, TX. Relocation assistance is not available for this position. What you'll do: • Manages moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues., • Applies intermediate knowledge of claims litigation processes., • Proactively manages litigation and acts as liaison with members, internal and external counsel., • Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions., • Represents USAA at mediations, case conferences, and/or trials., • Reviews, audits, and approves legal fees and expenses., • Partners and/or directs law firm vendors to facilitate timely lawsuit resolution., • Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements., • Recognizes and solves routine and intermediate issues arising out of legal case management., • Follows practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifies opportunities to improve processes., • Interacts with membership, attorneys and management to advise on moderately complex litigation., • Ensures members receive high levels of service from themselves and law firm vendors., • May act as an informal resource for team members., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years work experience handling liability and first party claims or progressive experience in litigation., • 2 years customer contact experience., • Claims adjusters license in assigned state or ability to obtain license within 3 months., • Demonstrated negotiation and customer service skills., • Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management., • Knowledge of P&C policies state laws., • Knowledge of regulatory compliance related to claims and claims litigation., • Experience handling large losses auto, property or commercial., • Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint. What sets you apart: • 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims., • 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution., • Familiarity with injury claims litigation processes, • Experience working injury claims in Missouri, New York, New Jersey, Pennsylvania, Michigan and/or Connecticut, • Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.) Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

#nowhiring Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is looking for talented Child Welfare Case Managers who wants to make an impact in the lives of others. Purpose & Impact: The purpose of the Child Welfare Case Manager is to provide full wrap around case management services to LSF clients and families while establishing a relationship with them and living the agency’s core values. Essential Functions: • Accept all cases assigned by unit supervisor and meet with children in their primary residence within 2 working days of ITR staffing and with identified parents in sufficient time to complete a Family Assessment within 15 working days of ITR staffing., • Negotiate and develop a case plan based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child., • Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced., • Accurately document all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format., • Submit service requests to the lead agency Utilization Management Department and provide clients with timely referrals to services. Develop and maintain knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintain regular contact with service providers and document service progress in FSFN., • Complete and submit court documentation within in required time frames. Prepare for, attend, and participate in all court activities as necessary., • Arrange for, attend, and participate in individual case staffing as necessary. Complete all required staffing and application packets., • Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members., • Conduct home studies as required for prospective placements. Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective caregivers as needed. Plan and facilitate parental and sibling visits as needed and appropriate., • Transport children as needed., • Ensure that all Independent Living functions are completed as required., • Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor., • Function as agency on-call Case Manager as scheduled., • Works cooperatively with Program Directors, with other Case Managers, with placement staff, with Protective Investigators, with Child Welfare Legal staff and with agency support staff., • Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary., • Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans., • Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work., • Teamwork: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization., • Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area., • Training: Attend and successfully complete all mandated training courses such as the PDC Assessment and successfully passes the PDC examination, Pre-service Training. MAPP Training, In-service, etc., within the probationary period and as scheduled thereafter. The successful completion of the Field-Based Performance Assessment is an essential performance standard required for continued employment in the class of Case Manager. Physical Requirements: • Valid Florida Driver’s License and Insurance, • Ability to travel locally, and out of the area, in the execution of professional duties, trainings and/or conferences., • Ability to operate a computer, sit for long periods of time, and develop coherent written correspondence and progress notes., • Ability to adapt to irregular hours, perform some light lifting, and be flexible to rotate on call, as needed., • Must have a minimum of one year of relevant experience and certified or become certified within one year., • Excellent written and verbal communication skills., • Familiarity with and ability to use Microsoft Office programs Word and Excel., • Ability to drive both locally and throughout the state in connection with the duties of this position., • To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children. LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: • Medical, Dental and Vision, • Telehealth (24/7 online access to Doctors), • Employee Assistance Program (EAP), • Employer paid life insurance (1X salary), • 13 paid holidays + 1 floating holiday, • Generous PTO policy (starting at 16 working days a year), • Note: Head Start employees paid time off and holiday schedule may differ, • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the ___ notice from the Department of Labor.

Overview: Join Our Impactful Team at Health Connect America! Before you get started on your journey with Health Connect America, take some time to learn more about us. At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. Health Connect America is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment. Come make a difference and grow with us! Our Brands Responsibilities: The purpose of the Therapist (II) position is to provide high-quality, therapeutic services to clients, ensuring their mental health and well-being. The Therapist II is responsible for conducting assessments, developing and implementing individualized treatment plans, maintaining accurate documentation, and collaborating with other internal and external professionals. This role also involves participating in outreach and marketing efforts to promote services and attract new referrals, contributing to the overall mission of delivering comprehensive mental health care. Essential Duties & Responsibilities: • Perform comprehensive biopsychosocial assessments to determine individuals’ needs and appropriate interventions., • Utilize standardized assessment tools and techniques to gather relevant information., • Create individualized treatment plans in collaboration with individuals, families, and the treatment team., • Set measurable goals and objectives tailored to individuals’ needs., • Deliver therapeutic interventions in individual, group, and family therapy sessions., • Implement therapeutic techniques to address various mental health issues, such as anxiety, depression, trauma, and behavioral disorders., • Provide consistent and comprehensive services to all assigned individuals on your caseload., • Ensure regular contact and follow-up with individuals to monitor progress and adjust treatment plans as necessary., • Accurately document all client interactions, treatment plans, progress notes, and other required documentation within established timeframes per company policy., • Ensure compliance with all regulatory and organizational standards., • Work closely with other professionals as a multidisciplinary treatment team, to provide holistic care., • Participate in regular treatment team meetings to discuss progress and treatment strategies of individuals served., • Provide immediate support and intervention during crisis situations., • Develop safety plans and coordinate with emergency services when necessary., • Engage in community outreach to promote mental health services and attract new clients., • Connect individuals and families with additional resources and support services as needed., • Stay current with best practices, new treatment modalities, and emerging trends in mental health therapy., • Participate in ongoing training, workshops, and professional development opportunities., • As a licensed clinician working for Health Connect America your NPI number will be used to bill for services performed by those being supervised by you., • As a licensed clinician you will be responsible for ensuring that your credentials remain current, and you must comply with all training requirements., • Effectively communicate with clients, colleagues, and other stakeholders to address inquiries, disseminate information, and resolve complaints or concerns., • If providing services in NC, additional responsibilities include:, • Actively engage with individuals through assessment, coordination, health promotion, and transitional care, documenting assessments and coordinating with the care team and treatment teams., • Alabama:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following current professional licenses in the state of Alabama: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW)., • Florida:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following credentials in the state of Florida: Registered Intern (RMHCI), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW)., • Minimum of one year experience working with children and/or families, which may include internships and volunteer work., • Mississippi:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following current professional licenses in the state of Mississippi: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW)., • North Carolina:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following current professional licenses in the state of North Carolina: Licensed Clinical Mental Health Counselor (LCMHC), Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW)., • South Carolina:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following current professional licenses in the state of South Carolina: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker – Clinical Practice (LISW-CP), or Licensed Marriage and Family Therapist – Supervisor (LMFT-S)., • Tennessee:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following current professional licenses in the state of Tennessee: Licensed Professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW)., • Virginia:, • Master’s Degree in Social Work, Counseling, or a related field is required., • Must hold one of the following credentials in the state of Virginia: Licensed professional Counselor (LPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW). Be Well with HCA: • We recognize the importance of self-care and work/life balance., • We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually., • Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products., • Additional benefits include:, • Access to a Health Navigator, • Health Savings Account with company contribution, • Dependent Daycare Flexible Spending Account, • Health Reimbursement Account, • 401(k) Retirement Plan, • Benefits Hub, • Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here ___

Job Description Three Oaks Hospitality’s collection of community-driven restaurants and bars is seeking motivated and outgoing individuals to fill the role of Sous Chef at our full-service restaurants. Our concepts include Steelbach, Ro, and 1983. Please visit our web site Three Oaks Hospitality for more information on our individual concepts. A Sous Chef assists the Executive/Head Chef in overseeing all kitchen operations, maintaining high standards of food quality and presentation, and ensuring a seamless dining experience for guests. The Sous Chef collaborates with a skilled culinary team, leads by example, and contributes to menu development while adhering to established recipes and guidelines. Creativity, leadership abilities, and attention to detail are essential in upholding a restaurant's reputation for excellence. Qualified applicants must have availability to work late nights, weekends, and holidays. Pre-employment background and drug screening are required for this position. Supervisory Responsibilities: • Kitchen Management: Oversee food preparation, plating, and service to maintain consistency and quality., • Staff Training: Mentor and train junior chefs, ensuring adherence to kitchen standards., • Inventory & Cost Control: Manage ingredient sourcing, food costs, and waste reduction., • Support the Executive Chef in managing and supervising all kitchen activities, including food preparation, cooking, and plating, to ensure exceptional quality and consistency., • Lead and motivate the culinary team, promoting a positive, inclusive work environment that fosters collaboration, creativity, and professional growth., • Collaborate with the Executive Chef to develop innovative and seasonally inspired menus, using fresh, locally sourced ingredients whenever possible., • Ensure all food items are prepared and served in accordance with established recipes, portion control guidelines, and presentation standards., • Maintain a well-organized and efficient kitchen, optimizing workflow, and implementing effective systems for inventory management, ordering, and cost control., • Monitor food quality and freshness, actively participating in regular inspections, and taking appropriate corrective actions when necessary., • Assist in training and mentoring kitchen staff, providing guidance on proper cooking techniques, safety procedures, and sanitation practices., • Stay up to date with industry trends and best practices, continuously seeking opportunities to enhance culinary skills and knowledge., • Collaborate with the front-of-house team to ensure smooth communication, efficient service, and prompt resolution of any guest concerns or special requests., • Advanced Knife Techniques: Precision cutting for fine dining presentation., • Sauce & Stock Mastery: Ability to create complex, balanced sauces and broths., • Plating & Presentation: Expertise in elegant, refined plating techniques., • Excellent record of kitchen management, • Ability to spot and resolve problems efficiently, • Capable of delegating multiple tasks, • Communication and leadership skills, • Keep up with cooking trends and best practices, • Culinary degree or equivalent professional experience., • Minimum 3-5 years in a professional kitchen, preferably in fine dining., • Strong leadership, organizational abilities, and expertise in high-end cooking techniques., • Ability to traverse all parts of the restaurant quickly., • Prolonged periods sitting at a desk and working on a computer., • Generous paid time off, • Medical, dental, vision, life, • 401(k) with company match, • Employee Discount, • Referral Program, • Flexible Schedule, • Paid Training, • Free Parking

Job Description COUPLES DRIVING MOBILE TECHNICIAN TEAM We're Hiring Couples and Partners Only! POTENTIAL TAKE HOME PAY PER TEAM: UP TO $81,000 ANNUALLY SIGN-ON BONUS FOR NEW DRIVING TEAMS: $5,000.00 per team 100% TRAVEL ACROSS THE USA HCI is a national provider of occupational health services to corporations across the United States. HCI provides a critical service to ensure the health and safety of our clients and their employees while complying with OSHA regulations. Our core services include audiometric and respiratory screening services via our field technicians and fleet of mobile units. We are looking for couples interested in traveling and working together to provide health screenings at various industrial locations across the USA. This position is ideal for CDL A driving teams and recent retirees who would enjoy staying in comfortable hotels and using private facilities every night instead of sleeper trucks and travel centers. Limited mileage – see the USA from city to city, not just from the interstate! Requirements include: • 100% travel 340+ days per year, • One team member must hold a CDL Class A with air brake endorsement OR both have a valid DRIVER'S LICENSE, • Both team members must be competent in basic technical skills such as computer skills, internet, email etc., • Both team members possess the physical ability to lift 25-50 lbs. and walk up to 150 yards 3-5 times per hour escorting groups of employees to mobile unit for screening services, • Maintain a professional appearance and demeanor while working without direct supervision, • Office and field training in order to conduct health screening services at our clients' work sites, • Medical scrubs to be worn while performing screening services, • A workweek consisting of 5 days of testing followed by a weekend of rest. Should testing be scheduled on a weekend (very rare), teams will be "paid back" with the equivalent time-off, • All power units are continually maintained and updated. Power units typically are Dodge 4500, F-550, and F-650 or equivalent to transport mobile testing unit & available for technician use outside of work. No semi-tractor, day cab or manual shifters, • A monthly salary plus daily Per Diem (paid in full, weekly, to be used at employee’s discretion for meal and hotel expenses), • Access to corporate hotel discounts., • Job-related expenses paid back weekly No Pets. No smoking inside the mobile testing unit or power unit. Job Type: Full-time & Seasonal Positions Available Powered by JazzHR AfdOO7rwOJ

Job DescriptionOur mission is to provide financial security and peace of mind through our insurance, annuity, and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility, we serve as stewards for the long term. We are here for good, reflecting both the permanence of New York Life and our commitment to do the right thing in business and society. Everything we do has one overriding purpose: to be there when our policy owners need us. We are looking for leadership-oriented managers hoping to advance their career toward becoming partners in our general office. New York Life Insurance Company is currently recruiting participants for its Fast Track Management Program. You will start as a financial professional who works hand-in-hand with clients to build your experience as you move through the program’s requirements. When you have met all of the parameters, you’ll transition into management as an associate partner. Expand your career by applying for the Fast Track Partner program today! Training, Support, and Professional Development: New York Life offers a comprehensive three-year training program, marketing support, as well as prospecting and technical assistance. Our programs give you the ability to work with highly successful, established agents and managers who assist you in developing a clientele. New York Life provides the resources and ongoing support you would expect from a Fortune 100 company. About New York Life: New York Life is among the strongest and most respected financial companies in the world. New York Life has received the highest financial strength ratings currently awarded to any U.S. life insurer by each of the four major rating companies: A.M. Best (A++), Standard & Poor’s (AA+), Moody’s Investors Service (Aaa), and Fitch (AAA)¹. For 65 consecutive years, we have led the Million Dollar Round Table with more members than any other insurance or financial institution in the world². New York Life has been recognized as one of the “World’s Most Admired Companies” by Fortune Magazine for 2019. Financial Advisors offer investment advisory services through Eagle Strategies LLC, a Registered Investment Adviser. Registered Representatives offer securities through NYLIFE Securities LLC (member FINRA/SIPC), A Licensed Insurance Agency - Equal Opportunity Employer M/F/D/V 1 - Full-time agents and their dependents are immediately eligible for medical, dental, vision, long-term disability, and group term life insurance. New York Life reserves the right to amend or terminate any benefit plans, in whole or in part, at any time. 2 - Source: Individual Third Party Ratings Reports as 7/30/18. 3 - MDRT (Million Dollar Round Table) is recognized throughout the industry as the standard of excellence in life insurance sales performance. SOURCE: MDRT as of 7/1/2019 4 - Based on revenue as reported by “Fortune 500 ranked within Industries, Insurance: Life, Health (Mutual),” Fortune magazine, 6/1/19. For methodology, please see : $150,000 - $250,000 at plan per year Responsibilities: • Transition into management as an Associate Partner once you have achieved the program requirements, • Determine financial solutions for clients within a breadth of relevant products and services such as life insurance, fixed and variable annuities, mutual funds, and more, • Hire and lead your own group of financial professionals while serving as an associate partner, • Develop a personalized, long-term strategy and gain hands-on experience while assisting clients in identifying and achieving their financial goals, • Hone your skills and facilitate success as a manager by participating in our intensive, six-month Associate Partner Training ProgramQualifications:, • Some sales experience needed, • Bilingual in Spanish, Portuguese, or another language is a plus, • Seeking a rewarding and challenging career as a goal-oriented, highly motivated financial professional, • Knowledge of cultural markets a plus, • Must have financial services industry and/or insurance industry experienceAbout Company New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on the long-term success of clients. We’re proud of our financial strength. • A++ Superior (A.M. Best) • AAA Exceptionally Strong (Fitch) • Aaa Exceptional (Moody’s) • AA+ Very Strong (Standard & Poor’s) We’re proud of the training we offer. • Training Magazine’s APEX Award for 2022 We’re proud to be recognized by organizations that also value diversity., • Human Rights Campaign: 2022 Corporate Equality Index, • Forbes 2022: America’s Best Employers for Diversity, • Latino Leaders 2022 Best Companies for Latinos to Work For

Job Description Personal Lines Account Manager | HNW | Personal Lines Book Location: Tampa, FL (Hybrid or In-Office) Employment Type: Full-time | Independent Insurance Agency About the Role We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience. What You’ll Do • Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries., • Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention., • New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers., • Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters., • Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and Florida regulatory requirements., • Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals., • Carrier & vendor coordination: Build productive relationships to expedite underwriting, inspections, and policy issuance. What You Bring • Licensing: Active Florida P&C 2-20 (or 4-40 with a plan to obtain 2-20)., • Experience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (Florida market experience strongly preferred)., • Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals., • Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and coastal/market nuances; able to explain options in plain English., • Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through., • Team player: Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment. Nice to Have • Prior experience with Florida carriers and CAT-exposed risks., • Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue., • Bilingual (English/Spanish) a plus in the Tampa market. Compensation & Benefits • Base salary: $55,000 – $75,000 DOE + performance incentives/commission opportunities., • Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays., • Professional development: Tuition/CE reimbursement and support for industry designations., • Work setup: Hybrid flexibility after ramp-up (role may require some in-office days for client/carrier meetings).

Job DescriptionPersonal Lines Account Manager | HNW | Personal Lines BookLocation: Tampa, FL (Hybrid or In-Office)Employment Type: Full-time | Independent Insurance AgencyBase salary: $55,000 – $75,000 DOE + performance incentives/commission opportunities.Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays. About the RoleWe’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience. What You’ll Do • Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries., • Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention., • New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers., • Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters., • Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and Florida regulatory requirements., • Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals., • Licensing: Active Florida P&C 2-20 (or 4-40 with a plan to obtain 2-20)., • Experience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (Florida market experience strongly preferred)., • Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals., • Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and coastal/market nuances; able to explain options in plain English., • Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through., • Prior experience with Florida carriers and CAT-exposed risks., • Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue., • Base salary: $55,000 – $75,000 DOE + performance incentives/commission opportunities., • Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays., • Professional development: Tuition/CE reimbursement and support for industry designations., • Work setup: Hybrid flexibility after ramp-up (role may require some in-office days for client/carrier meetings).

Job Description Our Premier client is looking for an OVERNIGHT Assistant Front Office Manager for a Five Star Hotel in Charleston, SC. The primary role of the OVERNIGHT Assistant Front Office Manager position is supervising all front office staff while providing efficient, friendly, and excellent customer service at all times; maintaining a clean, professional, top-quality Front Office in accordance with hotel standards. The person applying to this position MUST have Four or Five Star and/or Four-Five Diamond hotel experience. FORBES CUSTOMER EXPERIENCE IS PREFERRED. DUTIES & RESPONSIBILITIES: * Assist Front Office Manager in overseeing and supervising all Front Desk Agents, PBX operators, concierge, door staff, valets, and bell staff to ensure orderly workflow, maximum service to all guests and that hotel standard are being maintained. * Assist in supervising Front Office, Reservations, and PBX colleagues; interview, hire, and train new colleagues, and conduct performance reviews. * Provide a strong sense of arrival and welcome; greet all guests in a friendly, warm, and efficient manner, introduce guests personally to front desk agents. * Assist with luggage and storage concerns. * Anticipate and handle guest issues and concerns. * Escort VIP’s to rooms whenever possible. * Manage the traffic flow, both human and vehicular; help to direct guest service manpower to the appropriate area to ensure attentive coverage, in the circle, at the door, and in the lobby. * Ensure the cleanliness and tidiness of the lobby areas, the motor entrance and circle, front desk, bell stand, and bell closest, keeping them all in peak shape. * Coach and council bell, door, front desk, and PBX staff to correct any inappropriate behavior or sub-standard performance. * Approve breaks, leaving times, etc. Approve town car usage. Supervise room deliveries. * Assign duties for shifts; assist in opening and closing of shifts. * Observe standard for the department in image, appearance, and grooming; properly represent the company and the profession to outside organization. * Ensure operations proceed smoothly in conjunction with arrivals/departures and occupancy level of the hotel. * Coordinate and remain in close communication with the Director of Rooms, group coordinators, and reservations and housekeeping departments. * Review and analyze daily balance summaries, current room status reports and incoming arrival reports. * Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed. REQUIRED SKILLS & EXPERIENCE: * Understanding of the luxury & quality environment. * College or Vocational Degree required. * Minimum three years’ experience in the Front Office of a Four or Five Star and/or Four – Five Diamond hotel with 300+ rooms, with two years of progressive management experience. * Regularly required to stand, walk, talk, and hear. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: * Must be able to lift equipment, supplies, etc. of at least 30 pounds. * Must be able to resolve problems, handle conflict, and make effective decisions under pressure. * The role may require extended periods of time on your feet, especially during peak hotel hours or events. * Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. * Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. BENEFITS: • Enjoy free meals in our colleagues’ café, • Paid Time Off based on hours worked, up to 16 days in your first year, • 8 Paid Public Holidays, • Up to 4.5% Company Match – Retirement Savings Plan after one year of service, • Medical, Dental, Vision Insurance, • Flexible Spending Account, • Health Savings Account, • Colleague Commuter Benefit, • Hotel discounts at Spa & Dining Outlets, • Friends & Family Hotel Room Discounts