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Job Description Overview FirstLight is seeking an experienced Manager, Access Management responsible for leading a small team to work with carrier partners to obtain off-net connectivity solutions and pricing, and to place and manage orders for 3rd party Lit Circuits, Dark Fiber and Colocation facilities throughout the lifecycle. The manager will work closely with the Sales and Sales Engineering teams to provide timely, accurate off-net solutions to support sales, close deals and drive increased top-line revenue. Similarly, the manager will ensure close cooperation and coordination with the Service Delivery team to deliver 3rd party facilities on time and accurately. Working under the guidance of the Director, Access Management, the Manager will create and foster a culture of continual process assessment and improvement, develop and implement metrics and create reports to guide these initiatives and promote consistency and quality of work throughout the team. Key Responsibilities Team Management • Lead, coach and manage a team of up to ten people, based indifferent locations throughout the service footprint., • Assign Quote Requests to the team in a timely manner., • Assume hands-on ownership of some of the Quoting assignments as able., • Complete Quoting requests within established SLAs. Produce and display performance reports by carrier and product., • Work cooperatively with Sales and Sales Engineering teams to provide additional support for large, complex multi-location opportunities., • Implement a Quality Assurance program to ensure quoting information is received and entered accurately and consistently across the team., • Assign order requests (New, Move, Add, Change, Disconnect) to the team in a timely manner., • Assume hands-on ownership of some of the installation orders as able., • Manage orders throughout the lifecycle –order, install, billing through disconnect., • Establish and implement internal escalation rules, • Work cooperatively with Service Delivery for joint management of large, complex multi-location installations., • Produce and display installation performance reports by carrier and product., • Work proactively with Director to identify, design and implement process improvement, automation and tools where possible. Vendor & Carrier Relations: • Develop and maintain manager-level working relationships with domestic and international telecom partner carriers., • Review and sign orders within manager approval levels. Ensure pricing and terms are correct, and that they align with the proper Master Service Agreement where applicable. Obtain higher level approvals as needed., • Organize and manage vendor records for all contractual documents and transactions., • Track portability data and use portability efficiently to reduce unnecessary costs, • Proactively manage expiration dates of key contracts –e.g.IRUs, Leases Qualifications and Skills • Bachelor’s degree in business, Telecommunications, or a related field– or equivalent experience., • 10+ years of experience in carrier/vendor management, operations, procurement, or telecom contract negotiations., • Strong understanding of telecom networks, carrier services, ordering systems, ASRs, LSRs., • Proven track record in managing vendor quotes and orders., • Excellent leadership, communication, and stakeholder management skills., • Ability to work in a fast-paced, global environment with cross-functional teams. FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description Overview CTG is seeking a Technical Specialist with expertise in network system technologies to support, maintain, and optimize vendor products and solutions. This role focuses on troubleshooting, resolving critical client issues, and driving innovative solutions through emerging tools and automation. Location: Albany, NY Duration: 18 months Key Responsibilities: * Troubleshoot, size, and resolve critical network system issues. * Analyze complex problems and implement effective solutions. * Collaborate on cross-functional projects and streamline workflows. * Lead initiatives to automate processes and improve efficiency. * Mentor junior staff and provide technical guidance. Skills & Qualifications: * Strong expertise in one or more network system technologies. * Excellent analytical and problem-solving skills. * Proven ability to lead projects and work independently. * Proficient with digital tools and AI for collaboration. * Strong verbal and written communication; able to work with diverse teams. Experience & Education: * Experience supporting and maintaining network systems in a professional environment. * Bachelor’s degree in IT, Computer Science, Networking, or related field (or equivalent experience). Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at . Kindly forward this to any other interested parties. Thank you!

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision. Candidate must possess the following skills and experience: • Good personality - Able to interact with and support customers while maintaining a friendly attitude, • Highly organized, • Excellent time management skills, • Strong verbal and written communication skills, • Strong search engine and research capabilities, • Windows System Administration in a distributed environment - Desktop and Server, • Active Directory Administration, • Application Support and Administration, • Anti-virus administration and malware remediation, • Backup and recovery software, • Troubleshooting of hardware and OS issues, • Mobile device support, • Networking concepts and hardware, • Familiarity with network cabling, • Understanding TCP/IP Networking, • Managing switches, routers, and firewalls, • Wireless networks, • Remote-access and site-to-site VPN Any of the following skills and/or certifications are a plus: • Microsoft Windows Server, • Microsoft Exchange, • Cisco IOS and/or ASA firewall, • Linux, • VMware, • SQL Other Requirements: • Candidate must be willing to work overtime and be on call., • Candidate must have reliable transportation as there is local travel required., • Candidate must be able to work from home. Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement. Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment. Please include resume with response Company DescriptionComplete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.Complete Network is a recognized leader in outsourced IT services to small and midsize businesses in the northeast, the Carolinas, California and Florida. We achieve our award-winning results by recruiting and retaining a world-class team, adhering to best-practices, delivering services consistently, and maintaining best-in-class technology partnerships. Our customers work with us because we offer high-quality, consistent service, which we're able to deliver by working only with managed clients. We prize both teamwork and individual accountability. Hard work is rewarded and is balanced with personal time. We are committed to growth through aggressive sales and marketing and to longevity through sound fiscal management. Come join our growing team in a fun and dynamic work environment. We offer excellent opportunities for professional development.

Job Description Who We Are: At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you'll be contributing to a company that values results, integrity, and putting customers first. Guardian is a passionate group of professionals committed to preserving the legacy of small and medium-sized businesses while accelerating their growth. We bring deep expertise and a hands-on approach to support our partners, expand the Guardian network, and make a lasting, positive impact across every organization Guardian Restoration Partners, an Alpine Investor Platform, is leading transformative change in the restoration and mitigation industry. Alpine Investors is a people-driven private equity firm dedicated to investing in fragmented industries across the U.S. Named to Inc.'s List of Founder-Friendly Investors for five consecutive years, Alpine creates value by honoring the legacy of founders and transforming their companies into enduring, high-growth businesses. Our portfolio companies thrive through strategic consolidation, technology advancement, and operational support. By leveraging this approach, one of Alpine's portfolio companies has achieved impressive results, scaling from $0 to $2 billion in just four years with over 300 acquisitions, all while preserving founders' legacies. What we need: We are seeking a General Manager (GM) who will play a pivotal leadership role within our restoration partner brands. As a GM, you'll oversee all aspects of daily operations, holding full accountability for the location's performance and success. You will drive growth, performance metrics, foster a thriving workplace culture, and develop all staff and management. Your goal will be to achieve world-class operational standards and inspire others to do the same. This role includes full ownership of the operating P&L for the partner organization, where you'll be responsible for driving organic business growth and achieving revenue targets. You'll play a critical role in shaping and executing strategies to expand market share, optimize sales performance, and maximize profitability. With the support of leaders from the parent company, the CEO, and a network of other GMs, you'll have the resources to deliver exceptional service, drive efficiency, and implement innovative solutions in a dynamic environment. If you are a results-oriented leader who thrives on driving sales, delivering revenue growth, and motivating teams to achieve operational excellence, we'd love to hear from you. Key Responsibilities: • Oversee all operational aspects of the assigned partner locations, ensuring alignment with Guardian's standards and goals., • Drive revenue growth through strategic planning, forecasting, and implementation of best practices and ownership of P&L., • Build and maintain strong relationships with local teams, partners, and clients to enhance customer satisfaction and loyalty., • Analyze and optimize operational processes to improve efficiency, reduce costs, and maximize profitability., • Ensure compliance with industry regulations and company policies to maintain a safe and secure working environment., • Provide referrals of top talent to improve the organization, contributing to long-term growth and development (GM's, Partner Leaders, etc.), • Identify growth opportunities within 60 days and ensure action items post-deal closure are outlined and in action within 90 days, • Drive brand recognition within the community to become the partner of choice for restoration services, • Bachelor's degree in Business Administration, Management, or a related field; MBA preferred., • Minimum of 8 years in a senior operational leadership role, ideally within the restoration or service industry., • Proven ability to drive operational improvements, sales, and achieve financial targets., • Exceptional leadership, interpersonal, and communication skills., • Ability to travel as needed (quarterly meetings in Denver)., • Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference., • Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation., • Health, Dental, and Vision Insurance, • 401k Why Join Us? As part of the Alpine Investors portfolio, Guardian Restoration Partners is a dynamic, growth-oriented team where your impact will directly shape our success. We foster a collaborative and supportive environment that champions both personal and professional development, with ample pathways for career advancement. This role offers an exceptional opportunity to take ownership within a high-growth business, supported by a private equity firm renowned for building scalable, resilient companies. You'll have the autonomy to make strategic decisions, inspire and build a passionate team, and leverage the resources needed to bring an ambitious vision to life. If you're a driven, results-focused leader who thrives in dynamic settings and is motivated by the opportunity to create something extraordinary, we'd love to connect with you. Location: Albany, NY Compensation: Guardian is committed to fair and equitable compensation practices. For this position, the pay range is $175,000- $215,000 plus annual bonus and equity. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time. Ongoing opportunity for a GM: At Guardian Restoration Partners, we are always seeking top talent to build our pipeline of future General Managers for upcoming acquisitions. These are pivotal leadership roles, and we are committed to finding exceptional candidates who align with our values and ambitious growth trajectory. If you are a results-driven leader with a strong customer-first mindset, we encourage you to apply. Applications are reviewed on a rolling basis, and the opportunity remains open as we identify the ideal candidates for our partner's leadership teams. Equal Opportunity Employer: At Guardian Restoration Partners, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws.