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  • Appointment Setter
    Appointment Setter
    3 days ago
    Part-time
    Manhattan, New York

    Call Center Representative Job Description Template We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services., • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued., • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed., • Building lasting relationships with clients and other call center team members based on trust and reliability., • Utilizing software, databases, scripts, and tools appropriately., • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service., • Making sales or recommendations for products or services that may better suit client needs., • Taking part in training and other learning opportunities to expand knowledge of company and position., • Adhering to all company policies and procedures. Call Center Representative Requirements: • High school diploma or equivalent. (prefered not required), • More education or experience may be preferred., • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice., • Understanding of company products, services, and policies., • Proficiency with computers, especially with CRM software, and strong typing skills., • Ability to ask prying questions and diffuse tense situations., • Strong time management and decision making skills., • Adaptability and accountability., • Fluency in multiple languages may be desired.

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  • Family Peer Advocate
    Family Peer Advocate
    22 days ago
    $44636 yearly
    Full-time
    Elmhurst, Queens

    Family Peer Advocate: Seeking Bilingual Speaking (English & Spanish) Family Peer Advocate with lived experience navigating the child-serving system who can work with uninsured families. Family Peer Advocate must help families set goals and set structures to achieve the goals. Family Peer Advocate must be able to identify strengths and build realistic supports to ensure that goals can be met. Must have a positive attitude for mental health support and empathy for struggling families. Family Peer Advocates help families with resources and referrals. Must be able to lead by example and encourage leadership skills. Must help others build community connections and develop new skills. Must be able to accurately document progress. Qualifications: a parent/caregiver of a child who has experienced social, emotional, developmental, substance use, and/or behavioral challenges and has ‘lived experience’ navigating multiple child serving systems on behalf of their child(ren) with social, emotional, developmental, health and/or behavioral healthcare needs. Family Peer Advocates are required to complete training recommended and offered by the center as well as the FPA credentialing process within 18 months of being hired. Must have computer skills and knowledge of office applications. Schedule: Job description to include flexibility to work evening hours and conduct groups tailored for parents/caregivers. Competitive Salary and Benefits Offered

    No experience
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  • Remote Operator
    Remote Operator
    2 months ago
    $38.66–$75.45 hourly
    Part-time
    Manhattan, New York

    Job Title **Remote Operator (Work From Home) Job Description We are seeking reliable Remote Operators to support day-to-day operational tasks for our clients. This is a remote, work-from-home position suitable for individuals looking for flexible, part-time opportunities. As a Remote Operator, you will assist with routine operational support, follow provided instructions, and ensure tasks are completed accurately and on time. Responsibilities • Perform assigned operational tasks remotely, • Follow step-by-step guidelines and procedures, • Communicate task status clearly and promptly, • Maintain accuracy and attention to detail, • Meet basic productivity and quality expectations Requirements • Ability to work independently from home, • Reliable internet connection and computer, • Basic computer and online navigation skills, • Good communication skills, • Responsible, organized, and dependable No prior experience is required. Training and task instructions will be provided. Work Details • Location: Remote (United States), • Schedule: Flexible, part-time, • Work Type: Independent contractor (1099), • Compensation: Based on task volume and completion Additional Information This role is ideal for individuals seeking flexible remote work. All applicants must be legally authorized to work as independent contractors in the United States.

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    No experience
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