Service Administrator- Rowlett, TX
4 days ago
Rowlett
Job Description .Location: Rowlett, TX This position will be 100% in the office with a Monday-Friday schedule 8:00 am to 5:00 pm Nations Roof is one of the largest commercial roofing contractors ranked in the Top 5 Roofing Contractors in the US. Our projects range in scope from large scale new commercial construction, industrial, hospitality, distribution centers, retail centers, office buildings, multifamily, residential, and green roofs to large renovations of existing buildings. Position Summary: The Service Administrator, under the direct supervision of the President (or other reporting Manager listed above), is responsible for the comprehensive administrative, financial, and documentation processes that support the Nations Roof service department. This role manages invoice processing, contract administration, compliance tracking, office support functions, and the documentation required to ensure operational accuracy and financial integrity. The Service Administrator also provides back-up or support in areas of scheduling, customer communication, and workflow coordination to ensure department continuity. Specific Job Duties: • Administrative & Office Support:, • Manage inbound and outbound phone calls, emails, and service communication., • Maintain organized digital and physical filing systems for service documents, contracts, COIs, warranties, and compliance records., • Crosstrain with and provide administrative backup when needed., • Maintain office supplies and support general office operations. Financial Administration (Billing, AP/AR, Collections): • Process outgoing customer invoices (Accounts Receivable) and record incoming payments accurately., • Perform hands-on AR activities such as posting payments, updating customer accounts, and conducting follow-up communication for past-due balances., • Process vendor invoices (Accounts Payable), including coding, matching with purchase orders, and submitting for approval., • Maintain accurate AP and AR logs, files, and supporting documentation., • Support job costing by ensuring invoices, material receipts, and labor charges are correctly recorded., • Compile and verify technician time for payroll processing and assist with payroll entry., • Review GPS tracker reports to confirm technician locations align with submitted job hours for payroll and job-costing accuracy., • Document and escalate discrepancies between GPS, timecards, and work orders as needed. Contract, Compliance & Document Administration: • Prepare, review, and administer contractual proposals, service agreements, and purchase orders., • Create, receive, and track subcontractor MSAs, POs, and COIs., • Track and coordinate vendor/supplier preliminary notices, lien releases, and warranty documentation., • Ensure compliance documentation is complete and up to date for all service jobs., • Manage the applicant tracking system (ATS) for service department field positions, ensuring candidate information is accurately entered, updated, and maintained, as required., • Screen incoming applications to verify minimum qualifications and route candidates to appropriate hiring managers, as needed., • Assist with onboarding documentation, new hire processing, and benefits-related matters for service personnel, as required., • Maintain up-to-date training records, certifications, and personnel file documentation., • Create work orders in CRM systems based on client requests and ensure accurate data entry., • Maintain job information throughout the service lifecycle, including updates required for billing and reporting., • Generate administrative reports for job costing, departmental KPIs, invoicing timelines, and service metrics., • Send and receive work orders, purchase orders, COIs, warranties, and other service-related documentation., • Provide customer service support for billing questions, document needs, and service request updates., • Demonstrate the ability to produce high-volume output while maintaining accuracy and attention to detail., • Assist with other administrative and service-related duties as assigned., • Other duties as assigned. Skills/Knowledge: Excellent verbal and written communication skills. Ability to effectively plan, organize and meet deadlines while maintaining a high level of quality. Intermediate computer skills required. (Microsoft Suite: Word, Excel, PowerPoint, etc.) Education/Experience: Bachelor’s degree in related field, preferred. Any equivalent combination of education and experience may also be considered. 5 years’ experience in office support role, prior construction office experience preferred. Travel Requirements: 5% Physical Requirements: Work is generally sedentary in nature, exerting up to 25 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects. Walking and standing may be required, up to 15% of the time. Benefits Include: • Full Time, Salary position, • Medical, Dental and Vision Benefits, • Accident and Disability Insurance, • Life Insurance, • Paid Holiday and Vacation, • 401(K) with employer match The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Nations Roof provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. Our company is a Drug Free Workplace. No Recruiters. All candidates must be authorized to work in the U.S.