404 CLINICAL OFFICE MANAGER
hace 29 días
Fayetteville
Job DescriptionSalary: Job Title: Office Manager Location: A Brighter Future Healthcare Services, Inc. Department: Administration Reports To: Practice Owner/Managing Provider(s) Job Summary: The Office Manager is responsible for overseeing the daily operations of the family practice, ensuring efficient administrative functions, high-quality patient care, and regulatory compliance. The role involves managing staff, handling finances, improving operational systems, and maintaining a positive work environment. Key Responsibilities: • Administrative Management:, • Supervision: Oversee the administrative staff including receptionists, medical billers, medical assistants, phlebotomists and office assistants. Conduct regular performance evaluations and provide coaching and professional development opportunities., • Scheduling: Develop and manage staff schedules to ensure adequate coverage and smooth office operations. Coordinate with medical and clinical staff to optimize patient appointment times., • Policies and Procedures: Develop, implement, and update office policies and procedures to ensure compliance with healthcare regulations and improve efficiency., • Financial Management:, • Billing and Coding: Oversee the billing and coding processes to ensure accuracy and compliance with insurance requirements. Resolve billing issues and discrepancies., • Budgeting: Prepare and manage the office budget. Monitor expenses, identify cost-saving opportunities, and ensure financial sustainability., • Accounts: Oversee accounts payable and receivable, ensuring timely payments and collections. Coordinate with external accountants for financial reporting and tax preparation., • Patient Relations:, • Customer Service: Ensure a high level of patient satisfaction by addressing complaints, resolving conflicts, and implementing service improvements., • Communication: Maintain open lines of communication with patients regarding appointments, billing issues, and practice policies. Ensure that patient inquiries are handled promptly and professionally., • Human Resources:, • Recruitment: Manage the recruitment process for administrative and support staff, including posting job ads, interviewing candidates, and onboarding new hires., • Training: Coordinate and conduct training sessions for new and existing staff. Ensure all employees are knowledgeable about practice policies, procedures, and healthcare regulations., • Performance Management: Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans when necessary., • Operational Efficiency:, • Technology: Manage the implementation and maintenance of office technology, including electronic health records (EHR) systems, scheduling software, and office equipment., • Inventory Management: Oversee the procurement and inventory of office supplies and medical equipment. Ensure that supplies are adequately stocked and equipment is properly maintained., • Facility Management: Ensure that the office environment is clean, safe, and welcoming. Coordinate with building management for maintenance and repairs., • Compliance and Risk Management:, • Regulations: Ensure that the practice complies with all local, state, and federal healthcare regulations, including HIPAA, OSHA, and CMS guidelines., • Education: Bachelors degree in healthcare administration, business administration, or a related field. Masters degree preferred., • Experience: Minimum of 5 years of experience in healthcare administration, with at least 3 years in a management role within a family practice or similar healthcare setting., • Skills:, • Strong leadership and organizational skills, • Excellent communication and interpersonal abilities, • Proficient in healthcare billing and coding practices, • Knowledge of healthcare regulations and compliance requirements, • Ability to manage financial operations and budgets, • Detail-oriented: Meticulous attention to detail and accuracy in all aspects of work., • Problem Solver: Strong analytical and problem-solving skills to address challenges and improve operations., • Adaptable: Ability to adapt to changing environments and priorities., • Environment: Office-based, with occasional travel for training or meetings. Interested candidates should submit their resume, cover letter, and references to . A Brighter Future Healthcare Services, Inc. is an equal opportunity employer and encourages applications from individuals of all backgrounds.