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Job DescriptionDescriptionAre you an experienced Veterinary Practice Manager with a passion for team leadership and veterinary business operations? UrgentVet is seeking a dynamic Practice Manager to lead our practice team. This role presents an exciting opportunity for a skilled professional eager to advance their career and contribute to delivering exceptional veterinary care. About UrgentVet: UrgentVet is redefining the urgent veterinary care experience by bridging the gap between general practice and emergency care. Our unwavering mission is to provide timely assistance to people and their cherished pets when they need it most. Urgency is the heartbeat of our organization, and we excel in delivering swift and compassionate care. UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our single doctor practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment. About the Position: The Practice Manager is pivotal in the hospital team, overseeing day-to-day operations to ensure efficient after-hours acute care delivery while fostering a positive work culture. As the Practice Manager, your mission is to lead your team and oversee your hospital in harmony with the UrgentVet ethos, actively cultivating culture, engagement, efficiency, growth, and financial stability. Preferred applicants have experience in veterinary medicine, people management, and be comfortable working alongside veterinarians. Position Details • Patient Advocacy: Be the advocate for patients and uphold a "Pet-First, Client-First" philosophy. Ensure a compassionate and client-centric approach to pet care., • Community Engagement and Brand Ambassadorship: Nurture collaborative and mutually beneficial relationships with referring veterinarians and local businesses, positioning UrgentVet as the foremost choice for urgent pet care. Serve as a prominent brand ambassador for UrgentVet within the local community., • Inclusive Workplace Culture: Foster a safe and inclusive work environment where diversity is celebrated, and every team member feels valued. Additional Details:, • Reports to the Regional Director of Operations, UrgentVet, • Typically scheduled 40-45 hours/week and, because of the nature of the veterinary profession, longer hours are likely from time to time, • Strong emotional intelligence, with demonstrated ability to empathize, communicate effectively, and build trust within the team, • Excellent communication skills, with emphasis on active listening and timely follow-up, • High level of self-awareness, with a willingness to receive feedback and continuously improve, • Skilled in de-escalation and conflict resolution techniques, • Negotiation and persuasion skills, with the ability to influence outcomes and build consensus, • Innate leadership skills, including humility, vision, and the ability to take calculated risks, • Confidence in decision-making and ability to inspire and motivate others, • Proven track record of being trustworthy, reliable, and maintaining confidentiality, • Prior management experience, preferably in a veterinary or related field, with a focus on leading and developing teams, • Teachable mindset, with a strong desire and ability to learn new concepts and skills, • Demonstrated accountability for actions and outcomes, with a proactive approach to problem-solving, • Team awareness, with a focus on fostering collaboration and inclusivity, • Ability to inspire and motivate team members to achieve goals and overcome challenges, • Strong assessment ability, with the capacity to evaluate performance and identify areas for improvement, • Proficiency in delegating tasks and leveraging team members' strengths, • Capacity for immediate course correction in response to changing circumstances, • Commitment to collaboration and fostering a positive team environment, • Professionalism in all interactions, both internal and external, • Specific knowledge of veterinary practice operations and industry standards, • Critical thinking skills, with the ability to analyze situations and make sound decisions, • Flexibility to adapt to changing circumstances and priorities, • Effective time management skills, with the ability to prioritize tasks and meet deadlines, • Proactive approach to identifying and addressing issues before they escalate, • Strong business acumen, with an understanding of financial management principles and practice growth strategies Benefits • Opportunity for career advancement as UrgentVet Pet Clinic continues to grow and expand clinic locations throughout the country, • Tuition assistance for prospective Veterinary Technician Students, • Tuition reimbursement for Credentialed/Registered Veterinary Technicians, • Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!, • Health Care Plan (Medical, Dental & Vision Options), • 401k Match, • Generous paid time off (PTO), • Six (6) weeks of paid Parental Leave, • One (1) Work/Life Balance day off, • Short-term and long-term disability options, • Supplemental insurance options, • Discounted Veterinary Care, • Scrub allowance, • Hands-on and E-training, • Professional growth opportunities, • Bonus potential based on performance

Job Description Shift Leader Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Better burgers takes better service, support and teamwork. That's why we treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in building internal opportunities for our teams’ learning and growth.” We just build better. Better Burgers. Better Teams. Better Experiences. Better Benefits: Build a better experience work & lifestyle! • Tip share-earn up to $2/hr. extra in tips, • Get Paid $ to Refer your Friends*, • RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *, • Flexible schedules in a fun, family friendly, team environment, • Medical, Dental and Vision Options**, • Paid time off – vacation and sick**, • 401K match (21 and older), • Employee Assistance Program, • Fast track for career opportunities and management experience *Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions Shift Leader Responsibilities • Reporting to the Restaurant General Manager, our Shift Leaders are the champions of better burgers! In this role you will:, • Manage the performance of both FOH & BOH employees, • Promote a fun and positive work environment, • Manage the effectiveness of people focused processes and systems, • Provide initial and ongoing training to all employees within the unit utilizing SmashConnect, LMS, and 4 step method of training, • Reward and recognizes employee performance that exceeds company standards, • Manage with integrity the daily completion of operational check lists to include, • Line checks and uniform standards, • Opening/closing check lists, • Safe and deposit logs, • Manage the guest experience metrics (NPS and OSAT), • Manage FSC operational standards daily, • Ensure all food safety standards are followed & in compliance with local health depts., • Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees, • Manage the successful onboarding and training for all new employees, • Follow COGS management procedures for food ordering and inventory, • Follow company cash policies to ensure minimal losses through theft or shortages, • Previous Shift Leader Experience, • 90-day completion of train the trainer course, • Flexible to work nights, weekends, and holidays, • Follow Smashburger uniform standards, • Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations, • Must successfully complete Smashburger training program, • Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams, • People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams, • Excellent attention to detail, • Proven time management, consistency, and organizational skills, • Highly motivated, self-directed, and results driven, • Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. We use eVerify to confirm U.S. Employment eligibility. We use eVerify to confirm U.S. Employment eligibility.