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Lice Busters - Lice Removal and Treatment NYC
Team Leader
hace 1 día
$16–$20 por hora
Jornada completa
Gowanus, Brooklyn
Join LiceBustersNYC, a trusted name in professional lice removal, dedicated to making a stressful situation easier for families across New York City. We are seeking a motivated and dependable professional to join our growing team as a Team Lead & Lice Technician. This unique role offers an equal blend of hands-on lice treatment expertise and day-to-day leadership, ideal for someone who enjoys working with people and is ready to take on a significant role. No prior lice treatment experience is required, as we provide comprehensive training to ensure your success. Your work with us will truly make a difference, one head at a time. Key Responsibilities: • Deliver professional lice screenings and effective treatments both in our clinic and during mobile/in-home visits throughout NYC., • Oversee daily clinic operations to guarantee a smooth and welcoming experience for all clients., • Provide support with staff scheduling and management., • Act as a reliable point of contact and support for the team during shifts., • Engage comfortably and compassionately with children and their families, ensuring a positive experience. What We're Looking For: • Strong communication and interpersonal skills, fostering positive interactions with clients and team members., • A reliable, punctual, and professional approach to all aspects of the role., • Comfort and empathy when working closely with children and their families., • A natural leader capable of ensuring efficient and smooth operations., • Eagerness to learn; no prior experience is necessary as full training will be provided to the right candidate. Schedule & Compensation: • This is a Monday–Friday position, offering a consistent weekday schedule., • Enjoy competitive hourly pay, supplemented by tips and performance-based bonuses.
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Paris Baguette
District Manager
hace 2 días
$100000–$110000 anual
Jornada completa
Moonachie
Reports to: Director of Operations With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As District Manager you are responsible for maximizing the assigned district's revenue and cash flow growth by efficient use of people, processes and planning. You will be responsible for the execution of an obsessive guest experience that continually exceeds guest expectations. The ideal candidate will provide leadership and vision to their District management staff in our vision to re-establish the neighborhood bakery café as the heart of the community around the world. KNOWLEDGE AND RESPONSIBILITIES • Support strategic planning, implementation and follow up initiatives amongst the team of managers in their market., • Responsible for the primary focus on corporate café operations and all aspects of corporate talent, including talent acquisition, retention and development, where applicable., • Offer guidance and mentorship to other members of the operations team in their respective market - when / where applicable., • Identifies the training needs of cafe managers and works in conjunction with training team to execute applicable training., • Facilitates one-on-one or classroom training as appropriate and needed with franchisee teams., • Creates a mentoring and supportive environment focused on continuous development of teams., • Supports franchisee owners and their GMs to ensure they have processes and procedures to manage performance, like skills evaluations and assessments and performance management, • Also support owners and GMs to ensure they are knowledgeable and aware of the training and development curriculum to ensure their teams have the training necessary to do their jobs to the best of their abilities., • Continually inspects the Region/District's Operational and Guest Service standards; consistently communicates standards to cafe managers and ensures execution at café level., • Proactively meets or exceeds guest experiences; deals promptly with complaints received and puts action plans into place to address service gaps., • Consistent with the Region/Districts plan, ensures cafe managers have specific, focused and well-executed sales and marketing plans. Evaluates cafe financial progress and performance and helps to develop action plans accordingly., • Ensures adherence to policies and procedures for food and beverage sales and consumption, food safety and health/sanitation., • Ensures that policies and procedures are in compliance with organization's policies and with all local and state regulations., • Utilizes preventive maintenance programs to maintain cafe facilities., • Ability to work varying shifts, weekends and holidays, as well as extended workdays to support business needs., • Other duties may be assigned. WHAT YOU NEED TO HAVE • Bachelor's degree and 5-7 years of progressive related experience in high-volume retail, entertainment, hospitality, or restaurant venue are required., • At least 3 to 5 years of progressive management experience managing teams., • Relevant experience or equivalent combination of education and experience is also acceptable., • Thorough knowledge of working Point of Sale (POS) register systems, Toast experience preferred., • Strong Inventory Planning and Management skills required., • P&L capability and sales/marketing skills and abilities., • Flexible, adaptive, upbeat, open and visible management style, with a successful record of accomplishment of managing senior operations leaders across a large geographically decentralized portfolio., • Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members., • Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment., • Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards., • High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture., • Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings. SWEET BENEFITS • Competitive compensation, • Free Cake for your Birthday, • Medical, Dental, Vision benefits, • 401K Retirement Plan, • Paid time off, paid Holidays, • High Performance Culture
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NAYA
Guest Experience Manager
hace 3 días
$80000–$90000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end
Inscripción fácil
Great Performances
Chef de Cuisine - Wollman Rink
hace 6 días
$8500–$9000 anual
Jornada completa
Manhattan, New York
About us: From innovative menus and striking design to impeccable service and critical attention to detail, at Great Performances, we weave our mission into all we do. Serving New York City for over four decades Great Performances has evolved from a waitress staffing agency to the leading catering, events, and hospitality companies in the greater New York area. We provide food services in an array of celebrated New York City cultural institutions including Jazz at Lincoln Center, Brooklyn Museum, Brooklyn Academy of Music, Wave Hill, and The Apollo Theater. We are known for full-service catering and events, corporate workplace dining and amenity programs, and large-scale event and festival production. Great Performances is the nation’s first caterer to own and operate an organic farm, Katchkie Farm located in Kinderhook, NY. Progressive from the start, we consistently set the pace for industry best practices. We are seeking highly motivated and talented individuals to join our team and to support our vision, mission, and values through everything they do. If you share our passion and want to make a meaningful impact, we invite you to apply. Our Vision: Building Community to Better Our World Our Mission: Unleash Joy through Genuine Hospitality Our Core Values: Craftsmanship: developing new menus, designs, and moments to deliver engaging experiences to our clients and guests. People: creating fair access, opportunity, and advancement for everyone. Our employees are our greatest asset. Sustainability: upholding and elevating standards for sustainable behaviors that support our planet. Collaboration: aligning with our clients’, colleagues’, and community’s visions to execute a successful experience. Doing Good through Food: engaging in action around food access, health and wellness, education, and philanthropy. We are seeking a talented, organized, and experienced Chef de Cuisine to lead our kitchen operations at Wollman Rink and deliver exceptional culinary experiences. The ideal candidate is a strong leader who thrives in a fast-paced environment and is passionate about food quality, team development, and operational excellence. This role is responsible for overseeing kitchen staff, maintaining the highest food safety and quality standards, managing inventory and purchasing, and ensuring every dish is prepared and presented with excellence and consistency. Responsibilities Culinary Excellence & Kitchen Operations • Ensure the timely preparation, freshness, quality, and consistency of all dishes served., • Maintain high standards for food presentation, plating, and execution across all services., • Assist with menu development, recipe creation, and seasonal culinary initiatives., • Monitor kitchen operations to ensure efficiency, organization, and smooth daily service. Leadership & Team Development • Lead, motivate, and develop a high-performing kitchen team in a fast-paced environment., • Recruit, hire, train, coach, and mentor cooks, food preparation staff, and dishwashers., • Coordinate staff schedules, assignments, and daily workflow to meet operational needs., • Establish and maintain performance standards that promote accountability, consistency, and teamwork. Food Safety & Sanitation • Maintain strict compliance with all food safety, sanitation, and health department regulations., • Implement and enforce hygiene, cleanliness, and workplace safety procedures., • Monitor kitchen equipment and workspaces to ensure cleanliness, functionality, and operational efficiency. Inventory, Purchasing & Administrative Management • Manage inventory levels and oversee the ordering of food, supplies, and kitchen equipment., • Submit purchase orders and maintain accurate inventory and cost controls., • Purchase products from company-approved vendors while ensuring quality and budget expectations are met., • Support operational and financial goals through effective labor and resource management. Collaboration & Guest Experience • Partner closely with the General Manager and front-of-house leadership to ensure strong communication and seamless service execution., • Address guest or client concerns related to food quality and service in a professional and timely manner., • Continuously seek feedback to improve culinary offerings and the overall guest experience. Qualifications • Minimum of 2 years of restaurant management experience in a high-volume hospitality environment., • Strong culinary background with professional references required., • Knowledge of food safety, sanitation standards, and kitchen operations best practices., • Proficiency in Microsoft Office, including Microsoft Excel., • Strong leadership, coaching, and team development skills., • Excellent organizational, multitasking, and problem-solving abilities., • Ability to communicate and collaborate effectively with kitchen, service, and leadership teams., • Professional demeanor with a positive attitude and strong work ethic., • NYC Food Handler’s Certificate preferred. Location: Wollman Rink, 830 5th Avenue, New York, NY 10065 Position Type: Full-Time, On-Site Base salary: $85,000 – $90,000 year, based on experience Benefits: PTO, 401(k), medical, dental, and vision insurance, transit benefits, paid safe and sick leave, and an FSA (Flexible Spending Account). Must be able to provide valid documentation that you are legally eligible to work in the United States. Great Performance is an equal-opportunity employer. At Great Performances, we employ qualified individuals based solely on their ability, training, and experience. Great Performances does not discriminate against any employee or applicant for employment or promotion based on race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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NAYA
Director of People + Culture
hace 3 días
$135000–$150000 anual
Jornada completa
New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh, and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are seeking a highly strategic, operationally strong, and people-focused Director of People + Culture to help lead our next phase of growth. This role is ideal for an experienced HR leader who is approaching Vice President-level readiness and thrives in fast-paced, high-growth environments. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan potential, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. Position Summary The Director of People + Culture is responsible for supporting and managing core Human Resources and People + Culture functions across the organization. This role will oversee compliance, employee relations, compensation support, benefits administration, payroll partnership, talent acquisition, employee engagement, onboarding, performance management, policy administration, and workforce support. This individual will play an important role in ensuring operational consistency, supporting restaurant leaders, maintaining compliance, and helping create a positive and people-first work environment aligned with NAYA's mission and values. The ideal candidate is organized, dependable, people-focused, operationally strong, and comfortable balancing multiple priorities in a fast-paced restaurant environment. What You Will Do Restaurant Operations Partnership • Serve as a primary HR support partner for Restaurant Leadership teams, • Partner closely with Operations leaders to support restaurant staffing, employee relations, onboarding, compliance, and team member development, • Support new restaurant openings through hiring coordination, onboarding support, workforce planning assistance, and market pay research, • Help ensure restaurants are staffed appropriately while maintaining NAYA's culture and operational standards, • Provide guidance to restaurant leaders on performance management, documentation, attendance, policy interpretation, and workplace concerns Human Resources Operations & Compliance • Support compliance with all federal, state, and local labor and employment laws, • Ensure compliance with NYC Fair Work Week regulations and other applicable scheduling laws, • Support HR documentation, reporting, audits, and recordkeeping processes, • Maintain organized and accurate employee records and HR systems, • Assist in implementing HR processes and operational standards across the organization, • Partner with Payroll, Operations, and other departments to support accurate and compliant people practices Employee Relations & Workplace Support • Support employee relations matters across restaurant operations and support center teams, • Conduct workplace investigations related to policy violations, employee concerns, harassment, discrimination, attendance, and behavioral issues, • Handle investigations in a professional, fair, unbiased, and confidential manner, • Provide coaching and support to leaders on progressive discipline, documentation, corrective actions, and workplace communication, • Help maintain consistency in the application of company policies and procedures across all locations, • Support a respectful, inclusive, and people-first work environment Policies, Procedures & Employee Handbook Management • Support the development, implementation, and maintenance of company HR policies and procedures, • Assist with maintaining and updating the Employee Handbook to ensure compliance and operational consistency, • Partner with Operations and leadership teams to communicate policies clearly and consistently, • Help create SOPs, guidelines, and people practices that support consistency across restaurant operations and support center teams, • Assist in reviewing policies and practices to ensure alignment with labor law requirements and company standards Compensation, Benefits & Payroll Support • Support compensation benchmarking and market pay comparisons, • Assist with benefits administration and employee benefits support, • Help identify competitive and employee-focused benefit offerings, • Partner with Payroll and Operations teams to support payroll accuracy and issue resolution, • Assist employees and leaders with benefit and payroll-related questions Talent Acquisition & Employment Brand • Support recruiting efforts across restaurant operations and support center functions, • Help maintain and strengthen NAYA's employment brand and candidate experience, • Assist with sourcing candidates, scheduling interviews, onboarding coordination, and recruiting process management, • Partner with Operations teams to support staffing needs and hiring initiatives, • Help create a welcoming and engaging onboarding experience for new hires Performance Management & Team Member Development • Support performance management processes across the organization, • Assist leaders with performance conversations, documentation, and employee development discussions, • Help support internal growth opportunities and career pathing initiatives, • Partner with leaders to identify employee development opportunities and staffing needs HR Metrics & Reporting • Track and maintain HR and People + Culture metrics including turnover, retention, hiring activity, staffing levels, onboarding completion, and employee relations trends, • Support periodic reporting and workforce updates for Operations and HR leadership, • Help identify trends and opportunities for operational and employee experience improvements, • Maintain organized HR reporting and workforce data Employee Experience & Culture • Support initiatives that improve employee engagement, communication, and workplace culture, • Help reinforce NAYA's mission, values, and people-first culture across all locations, • Assist with employee recognition, engagement activities, and culture-building initiatives, • Support programs that enhance the team member experience and promote retention Qualifications • 5+ years of progressive Human Resources experience, • SHRM-SCP preferred, • SPHR strongly preferred, • Experience supporting multiple HR functions, • Experience in a growth company with 30+ units, • Strong knowledge of labor and employment law and HR best practices, • Direct experience with NYC Fair Work Week law strongly preferred, • Experience supporting organizations with 500+ employees preferred, • Strong background in employee relations, compliance, onboarding, recruiting, and HR operations, • Restaurant, hospitality, retail, or multi-unit experience strongly preferred, • Strong organizational, communication, and problem-solving skills, • Ability to handle sensitive and confidential information professionally, • Ability to work in a fast-paced, evolving environment with shifting priorities, • Proficiency with HRIS, payroll, and recruiting systems preferred What Success Looks Like • Supports Restaurant Leadership teams effectively and consistently, • Maintains compliance and strong HR operational standards, • Helps restaurants stay staffed and onboarded successfully, • Handles employee relations matters fairly and professionally, • Supports a positive, respectful, and people-first culture, • Maintains accurate HR reporting, records, and processes, • Helps improve employee engagement, retention, and overall team member experience
Inscripción fácil
Discount Digital Print
Print Finisher
hace 9 días
$18–$20 por hora
Jornada parcial
Union City
For over a decade, DDP has offered commercial communications and marketing solutions by providing exceptional print products and services to businesses and professional organizations throughout the tri-state area. As a client-driven company, DDP prides itself on supplying the absolute best marketing/digital print/direct mail/fulfillment services to the NJ, NY, and US markets. Because we are positioned for rapid growth, we are currently seeking another valuable team member for the Entry-Level position of Bindery Operator. Candidates must have professional values that align with our philosophy of providing only the absolute best products and services to those whom we serve. The roles and responsibilities of the Entry-Level Bindery Operator position include sorting, drilling, padding, and folding materials to produce finished print products. Because most of the work is done by machine, the Entry-Level Bindery Operator will work with scoring/creasing, stitching, drilling, and binding machines. Attention to detail is a requirement for this position! Also, time management skills and the ability to prioritize are “musts,” as many projects may be scheduled simultaneously and be in the production stage at the same time. If a problem arises, the Entry-Level Bindery Operator must be able to communicate the issue to the print production leaders. REQUIREMENTS • Bindery experience: 1-3 years, • English communication skills: Ability to follow written and verbal instructions, • Detail-focused, • Ability to multi-task and work in a fast-paced, evolving environment, • Authorization to work legally in the United States, • Valid US driver’s license (preferably NJ or NYC) QUALIFICATIONS  General knowledge of folding, stitching, and coil binding machines.  Ability to read and interpret written and verbal work orders or other job specifications containing bindery requirements that indicate the number and sequence of machine operations required to complete the work and to maintain dimensional accuracy in accordance with provided instructions.  Enjoy working in a face-paced team environment.
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NAYA
Menu Systems Manager
hace 4 días
$95000–$115000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms—POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items—someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred—ideally in Information Systems, Hospitality, or a related field., • 3–5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system—not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.
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Edge Realty NY
Housing program manager
hace 10 días
$4000–$4500 mensual
Jornada completa
Williamsburg, Brooklyn
Housing Programs Operations Manager We are seeking a seasoned and driven Operations Manager to lead our Housing Programs rental division. This is a high-impact leadership role responsible for the day-to-day performance of our rental operations team — ensuring every deal moves efficiently, every relationship is protected, and every client is served with excellence. About the Role: You will serve as the operational leader of our housing programs division, overseeing the full rental lifecycle while managing a team of leasing agents and maintaining critical relationships with landlords, management companies, ownership groups, and clients. This role demands someone who can zoom out to see the big picture and zoom in to solve problems before they become roadblocks. Core Responsibilities: • Direct the daily workflow of the rental operations team, ensuring accountability and efficiency at every stage, • Coach and support leasing agents throughout the full leasing cycle — from inquiry through executed lease and move-in, • Build and maintain strong working relationships with landlords, property management companies, ownership groups, and program clients, • Oversee the accuracy and timeliness of all applications, documentation, and compliance requirements, • Monitor deal pipelines, identify bottlenecks, and resolve issues proactively before they impact closings, • Drive continuous improvement in team structure, processes, and operational systems, • Serve as the point of escalation for complex cases, voucher-related challenges, and landlord negotiations What You Bring: • Proven leadership or management experience, ideally in real estate or housing services, • Deep knowledge of NYC rentals, housing assistance programs, and voucher-based leasing (Section 8, CityFHEPS, FHEPS, or similar), • Exceptional organizational skills with the ability to manage multiple priorities in a fast-moving environment, • Strong communicator and relationship builder — with clients, landlords, and internal teams alike, • A solutions-first mindset and the ability to make sound decisions under pressure Why This Role: This is an opportunity to take real ownership of a growing housing programs division and make a meaningful difference — both for the team you lead and the clients you serve. To apply, please submit your resume and a brief overview of your relevant experience.
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NAYA
Guest Experience Specialist
hace 4 días
$70000–$75000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels—including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization—responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement—someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed—ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard—and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.
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Forma Pasta Factory
Assistant Manager/Manageress
hace 13 días
$55000–$65000 anual
Jornada completa
Fort Greene, Brooklyn
We are seeking a high-energy leader to support the General Manager in driving daily operations, team development, and an exceptional guest experience. You will be the "hands-on" leader during peak rushes, ensuring every meal meets our quality standards while maintaining a fast, friendly service environment 2+ years of high-volume restaurant experience (at least 1 year in a supervisory role like Lead Server or Shift Lead). Food Protection Manager Certification (ServSafe) a plus Must be able to work the "closers"—weekends and holidays. Can handle staff, kitchen delay or a complaining customer experience training new hires, assist with staff scheduling, cash handling, and balancing registers at the end of shift. Lead daily shifts, including opening or closing procedures, and manage floor flow during high-volume periods. Assist in managing labor costs, inventory counts, some book keeping and ordering supplies to maximize profitability. Resolve customer concerns in real-time with a professional and upbeat attitude. Competitive hourly rate/salary (based on experience). Professional growth and clear path to General Management. Paid Time Off (PTO) and health benefits. Free shift meals and employee discounts. Compensation Details Compensation: Salary ($55,000.00 - $65,000.00) Benefits & Perks: Health Insurance, Paid Time Off, Dining Discounts Required Skills Communication Skills Problem Solving Skills Time Management Customer Service Skills Teamwork Adaptability Conflict Resolution Attention to Detail Organizational Skills Financial Acumen Training and Development Stress Management Decision Making Skills Ability to Work Under Pressure Leadership Problem Solving Operational Efficiency Inventory Management Time Management Skills Customer Relationship Management Team Leadership Effective Communication
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NAYA
VP of Operations
hace 4 días
$180000–$200000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level — we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience - with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City, including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA
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Honeybrains
Assistant Manager
hace 21 días
$66000 anual
Jornada completa
Manhattan, New York
Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.
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NAYA
General Manager
hace 4 días
$68000–$90000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Quarterly bonuses to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day
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Olly Olly Market
Shift Leader
hace 26 días
$25–$30 por hora
Jornada parcial
Manhattan, New York
Join our team as a Shift Leader and be a vital part of creating memorable experiences for our guests. At Olly Olly Market, we believe that exceptional hospitality is key, and we're looking for someone who shares our passion for both the craft and the art of service. In this role, you will: • Lead and inspire your team to deliver outstanding guest service during your assigned shift., • Oversee daily operations, ensuring smooth workflow & adherence to our high standards., • Train & support team members, fostering a positive & productive work environment., • Manage closing procedures, ensuring accuracy & efficiency (NO LATE NIGHTS)., • Handle guest inquiries & resolve any issues with professionalism and a smile., • Contribute to maintaining a clean, organized, & inviting atmosphere for everyone. We're looking for an individual who is enthusiastic, proactive, & truly understands that how we care for people matters. If you thrive in a dynamic environment, have a knack for leadership, and are ready to bring your personality and ideas to the forefront, we encourage you to connect.
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NAYA
General Manager
hace 4 días
$65000–$90000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager Salary: 65k - 90k You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Quarterly bonuses to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day
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The Good Flea
Flea Market Manager
hace 27 días
$18–$20 por hora
Jornada parcial
Manhattan, New York
Are you an organized team leader, who can manage a flea market in Manhattan? Position Overview The Market Manager is responsible for the on-ground execution of GoodFlea markets, ensuring that every market day runs smoothly, efficiently, and delivers a high-quality experience for both vendors and customers. This role focuses on real-time coordination, team supervision, and operational execution. The Market Manager ensures that all plans set by the Operations Manager are implemented effectively on the ground. You are not building the system, you are executing it to a high standard, ensuring everything runs as planned and issues are resolved quickly and professionally. ROLE AND RESPONSIBILITIES Work requirements and tasks will be guided by laid down policies and procedures, but will broadly fall under the following Key Responsibility Areas (KRAs): • Market Execution & On-Ground Operations, • Oversee full market day execution including setup, live trading hours, and breakdown, • Ensure all operational plans are executed accurately and on time, • Coordinate layout implementation, vendor placement, and overall market flow, • Ensure readiness of all materials, equipment, and setup requirements 1. Vendor Management & Experience • Manage vendor check-in, onboarding on-site, and booth allocation, • Act as the primary point of contact for vendors throughout market day, • Ensure vendors are supported, informed, and operating smoothly, • Handle vendor concerns and resolve issues in real time 1. Team Supervision & Coordination • Supervise on-ground staff and assign clear roles and responsibilities, • Ensure all team members understand their tasks and timelines, • Monitor team performance and ensure accountability during execution, • Maintain strong communication across all staff during market operations 1. Customer Experience & Environment Management • Ensure the market environment is organized, clean, and visually appealing, • Monitor customer flow and overall experience throughout the day, • Support customer interactions where needed, • Maintain a professional, welcoming, and energetic atmosphere 1. Real-Time Problem Solving • Identify and resolve operational issues quickly and effectively, • Manage unexpected challenges (delays, vendor issues, staffing gaps, etc.), • Escalate complex issues to the Operations Manager when necessary, • Maintain composure and control under pressure 1. Monitoring & Reporting • Track attendance, vendor activity, and overall market performance, • Provide feedback on operational challenges and improvement areas, • Report key observations and issues after each market day, • Support continuous improvement of market execution KEY PERFORMANCE INDICATORS (KPIs) • Smooth execution of market days (setup, live operations, breakdown), • Vendor satisfaction and on-ground experience, • Team coordination and efficiency during market operations, • Customer experience and overall market environment, • Speed and effectiveness of issue resolution, • Adherence to operational plans and timelines, • Quality and clarity of post-market reporting EXPERIENCE PROFILE • Diploma or Degree in Business, Events, Hospitality, or related field, • 2–4 years experience in events, retail operations, or market environments, • Experience managing teams or coordinating on-ground operations, • Experience in fast-paced, customer-facing environments is an advantage PERSONAL ATTRIBUTES • Highly organized and detail-oriented, • Strong leadership presence and ability to manage teams on the ground, • Confident communicator with strong interpersonal skills, • Calm under pressure and solution-oriented, • Energetic and able to sustain performance in high-activity environments, • Proactive and takes ownership of execution, • Strong multitasking and coordination ability, • Positive, professional, and customer-focused
¡Incorporación inmediata!
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NAYA
Guest Experience Manager
hace 6 días
$80000–$90000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because we know your fur babies are important you, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading NAYA's day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA's brand and values, deepening guest satisfaction and loyalty. You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the information they need to drive improvements. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest support function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Operations & Strategy • Own and manage NAYA's guest support operations across email, phones, surveys, social media, and third-party platforms., • Develop and maintain processes for managing guest feedback consistently and at scale, including implementing new systems., • Help define and track key success metrics, including CSAT, response time, resolution rates, and sentiment trends., • Support the implementation of a Contact Center strategy, including channels, hours of operation, and recovery program., • Identify opportunities to proactively improve the guest journey, not just respond to issues. Team Oversight • Oversee day-to-day work of Guest Support Specialists and ensure SLAs are consistently achieved., • Identify coaching and training opportunities to strengthen team performance and response quality., • Escalate issues that are preventing SLA achievement and follow through on resolution. Guest Communication & Recovery • Ensure all guest responses are timely, empathetic, brand-aligned, and solutions-driven, • Manage recovery strategies and guide tone, voice, and messaging across all channels to ensure consistency and guest satisfaction., • Track offer redemption rates and evaluate the effectiveness of recovery efforts, including A/B testing of solutions. Insights & Reporting • Provide scheduled and ad hoc reporting on guest feedback trends, including ordering issues, LTO performance, marketing promotions, and new initiatives., • Analyze feedback to identify patterns, root causes, and opportunities for improvement., • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology., • Build and maintain reporting dashboards that give leadership a clear view of guest experience performance. CRM & Systems Optimization • Help stand up NAYA's CRM from the start, contributing to tool evaluation, workflow setup, and documentation as we build out this tool., • Manage and optimize reputation management and guest feedback tools (e.g., Tattle, SOCI, Olo Engage)., • Maintain organized tracking of guest interactions across all systems, ensuring data is categorized and usable for reporting. Brand & Cross-Functional Alignment • Serve as a go-to contact for guest experience across internal teams., • Track and follow up on escalation issues to ensure accountability and resolution., • Maintain deep knowledge of NAYA's menu, operations, and evolving systems., • Ensure all guest-facing communication reflects current offerings and brand standards. What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy — building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes, • Ownership mentality: Takes full accountability for the guest experience end-to-end
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Honeybrains
Assistant Manager
hace 28 días
$66000 anual
Jornada completa
Manhattan, New York
Locations: Upper West Side (10024) & Lower Manhattan (10007) A NYC Food Handler's is required Job Overview We are seeking a dynamic, service-driven Assistant Manager to join our team across two New York City locations. This role is rooted in hospitality—creating a warm, welcoming, and consistent guest experience while ensuring smooth and efficient store operations. As Assistant Manager, you will lead by example on the floor, inspiring your team to deliver exceptional service, maintain high standards, and foster a positive, guest-first environment. You will serve as a key operational leader, supporting staff, resolving issues in real time, and ensuring that every guest interaction reflects our commitment to excellence. Key Responsibilities Hospitality & Guest Experience • Lead by example to ensure exceptional hospitality is consistently delivered by you and the entire team, • Create a welcoming, service-oriented environment that prioritizes guest satisfaction and repeat business, • Handle customer inquiries and concerns with professionalism, empathy, and urgency, • Enforce company standards for customer service, cleanliness, and product quality Team Leadership & Support • Supervise, coach, and support staff during shifts to ensure smooth service and strong team morale, • Perform all responsibilities expected of a team member, stepping in wherever needed, • Cover shift call-outs when no other team member is available, • Ensure all staff adhere to uniform policies and health & safety compliance standards, • Support hiring, onboarding, training, and ongoing development of team members Operations & Store Management • Oversee daily store operations to ensure efficient, seamless service across both locations, • Serve as the first point of contact for operational issues and escalate to the Assistant Director of Operations when necessary, • Assist with opening and closing procedures, ensuring readiness and accuracy, • Enforce company standards across all areas, including cleanliness, drink quality, and overall store presentation Inventory & Compliance • Monitor and maintain store inventory, including paper goods, milk, pastries, and other essential supplies, • Oversee stock replenishment and organization to support uninterrupted service, • Ensure the store consistently meets NYC Health Department standards and regulations Financial & Administrative Duties • Manage cash handling procedures with accuracy and integrity, • Conduct bank runs, including obtaining change, making deposits, and cashing petty cash, • Support payroll processing and basic administrative tasks as needed Sales & Business Growth • Motivate the team to meet and exceed sales goals while maintaining a hospitality-first mindset, • Assist with merchandising and in-store initiatives that enhance the guest experience and drive revenue, • Support local marketing and promotional efforts to increase store visibility Requirements • Proven experience in a supervisory or Assistant Manager role, ideally in retail, café, or hospitality environments, • Strong leadership skills with a hands-on, team-first approach, • Passion for hospitality and delivering exceptional guest experiences, • Excellent communication and interpersonal skills; bilingual abilities are a plus, • Proficiency in POS systems, cash handling, and retail operations, • Experience with inventory management, purchasing, and basic administrative functions, • Strong organizational and multitasking abilities in a fast-paced environment, • Knowledge of health, safety, and sanitation standards (NYC experience preferred) Why Join Us? Join a team that puts hospitality at the heart of everything we do. This is an opportunity to grow as a leader, make a meaningful impact on both guests and team members, and be part of a collaborative, high-energy environment. We’re looking for someone who thrives on creating memorable experiences, leading with intention, and continuously raising the bar.
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NAYA
General Manager
hace 6 días
$68000–$90000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Quarterly bonuses to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day
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Fresh Coast
Assistant Restaurant Manager
hace 29 días
Jornada completa
Newark
Job description Position Summary The Assistant Manager will drive the strategic integration of Fresh Coast Restaurant into a unified, scalable restaurant concept while leading daily operations, team performance, and the execution of pop-up and catering initiatives. This role requires a hands-on operator with strong leadership, business acumen, and the ability to build systems that support growth without compromising quality, culture, or profitability. Key Responsibilities/Concept Integration & Brand Leadership • Lead the integration of Proven Poke and Fresh Coast into a single, cohesive brand and operating model, • Partner with ownership and culinary leadership to align menu development, service standards, pricing, and brand positioning, • Design, implement, and enforce standardized operating procedures across all locations and events, • Ensure consistency in guest experience, product quality, and brand execution Restaurant Operations • Oversee all day-to-day operations across front-of-house and back-of-house, • Manage labor, food costs, inventory, scheduling, and vendor relationships, • Track and optimize key performance indicators, including sales, margins, guest satisfaction, and employee retention, • Ensure full compliance with health, safety, and labor regulations Team Leadership & Development • Recruit, train, and develop both management and hourly team members, • Build and maintain a high-performance, accountable, and team-oriented culture, • Conduct performance evaluations and provide ongoing coaching and development, • Lead by example through active floor and kitchen presence Pop-Up & Catering Operations • Plan and execute pop-up restaurants and catering events from concept through completion, • Oversee logistics including staffing, menu execution, equipment, transportation, and setup, • Serve as the on-site leader to ensure seamless operations and exceptional guest experiences, • Identify and pursue new opportunities to expand catering and pop-up revenue streams Financial & Strategic Management • Develop and manage operational and event budgets, • Analyze financial performance and implement strategies to achieve profitability targets, • Support growth initiatives, including new locations, partnerships, and special projects Qualifications • 5+ years of restaurant management experience; multi-unit or concept development experience preferred, • Proven leadership in fast-casual or full-service environments, • Strong financial, operational, and organizational capabilities, • Experience with catering, pop-ups, or off-site events preferred, • Ability to operate effectively in a fast-paced, hands-on environment, • Excellent leadership, communication, and problem-solving skills, • Flexible availability, including nights, weekends, and event-based schedules Core Competencies • Entrepreneurial mindset with a strong passion for hospitality, • Ability to build scalable systems while remaining agile, • Detail-oriented with strong strategic awareness, • Commitment to brand integrity and guest-first service Job Types: Full-time, Part-time Application Question(s): • What is the pay range that you are desiring for this job? Experience: • Restaurant management: 3 years (Preferred) License/Certification: • ServSafe (Required) Ability to Commute: • Newark, NJ 07102 (Preferred) Work Location: In person
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NAYA
General Manager
hace 6 días
$65000–$85000 anual
Jornada completa
Hoboken
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate General Managers to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: Area Manager Salary: 65k - 85k You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay and Quarterly bonuses to recognize your impact, • Medical, dental, and vision insurance to keep you healthy and thriving, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Growth opportunities at every level — we invest in developing leaders from within, • More on the way! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. How You'll Impact The General Manager is responsible for inspiring, managing, developing, hiring and training the restaurant staff and management team. The GM is also accountable for meeting stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation. What You'll Do • Ensures, and is accountable for, the profitability of the store by growing sales and controlling labor, cost of goods and operating expenses., • Hires, trains, manages, coaches, counsels, and evaluates all team members in partnership with the Human Resources Business Partner., • Responsible for creating a culture of development in the restaurant., • Must be able to develop Shift Leaders into their role as well as develop them to be the future General Managers at NAYA., • Achieves NAYA's objectives in sales, service, quality, cleanliness, and restaurant appearance through staff training and creating a positive and productive environment, • Ensures that all food and beverage items are prepared and served in a timely manner and according to NAYA's recipes, portioning, cooking, and serving standards, • Creates and approves the weekly schedule and ensures proper staffing levels per business needs while meeting labor targets and FWW compliance., • Actively builds and maintains the reputation of NAYA in the community, including monitoring online reviews, taking necessary recovery and recognition activity with the guests and team members, • Controls inventories of food, equipment, smallware, and report issues as necessary, • Conducts ordering and monthly inventory, • Reviews daily time punches for accuracy; addresses time clock abuse (clocking in early or late) via coaching and/or documentation, • Submits weekly payroll for approval, • Controls cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures, • Utilizes daily, weekly, quarterly, and annual financial reporting tools, • Ensures all administrative tasks are complete in a timely manner, like weekly payroll, accident and injury reporting etc., • Supports any marketing initiatives and promotions. Who You Are • 5+ years of restaurant management/leadership operations experience, • Strong leadership, analytical and problem-solving skills, • Superior interpersonal skills and ability to earn trust and respect from colleagues and staff, • Exceptional financial acumen, • Thrives in a constantly evolving, fast-paced environment, • Strong written and verbal communication skills, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed; Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day
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Singapore Social
General Manager
hace 1 mes
$65000–$75000 anual
Jornada completa
Manhattan, New York
General Manager – Singapore Social (Alphabet City / East Village, NYC) Singapore Social is a fast-paced, casual restaurant located in Alphabet City, on the border of the East Village. Our concept brings the flavors and hospitality of Southeast Asia to New York City, with a menu rooted in Singaporean cuisine and influenced by Indonesian and Malaysian traditions. In addition to our food program, we feature an extensive Singaporean coffee selection and a full bar program including cocktails, wine, and non-alcoholic offerings. We are seeking an experienced General Manager to lead day-to-day operations, develop our team, and help drive the continued growth of the restaurant. Compensation: • Salary range: $65,000 – $75,000 per year (based on experience) Key Responsibilities: • Oversee all daily restaurant operations (front and back of house), • Manage scheduling, staffing levels, and labor costs, • Lead, train, and develop a high-performing team, • Maintain strong service standards and ensure an excellent guest experience, • Oversee bar operations, including beverage quality, inventory, and cost control, • Monitor financial performance, including expenses, COGS, and profitability, • Create and maintain a positive, accountable, and team-oriented work culture, • Ensure compliance with all health, safety, and licensing requirements Qualifications: • Proven experience as a General Manager or senior restaurant leader in a high-volume setting, • Strong understanding of restaurant financials, including labor and cost control, • Experience managing bar programs (cocktails, wine, and non-alcoholic beverages), • Demonstrated leadership skills with a focus on team development and retention, • Ability to thrive in a fast-paced, hands-on environment, • Strong organizational and communication skills, • Background or familiarity with Southeast Asian cuisine and culture is highly preferred What We’re Looking For: We’re looking for someone who is both operationally strong and people-focused—someone who leads from the floor, sets the tone for hospitality, and takes ownership of the business. The ideal candidate is detail-oriented, accountable, and passionate about creating a welcoming, high-energy dining experience. How to Apply: Please submit your resume along with a brief note outlining: • Your experience managing restaurant operations, • Your experience with bar programs, • Why you’re interested in Singapore Social and this concept Only applicants with relevant management experience will be considered.
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NAYA
VP of Operations
hace 6 días
$180000–$200000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. Our mission is to build genuine connections through the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because we love our furry friends, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. About the Role The Vice President of Restaurant Operations is a senior leader responsible for driving operational excellence, scaling performance, and building the infrastructure required for NAYA's next phase of growth. This role partners closely with cross-functional leaders to translate strategy into consistent, high-performing restaurant execution across all markets. This leader will own field operations, market expansion readiness, and the development of a strong, people-first culture that delivers exceptional guest experiences while driving profitable growth. How You'll Make an Impact Operational Strategy & Business Performance • Translate company strategy into clear, executable operational plans across all restaurants and markets, • Drive consistent improvement in key performance metrics: sales, transactions, labor productivity, food cost, and store-level profitability, • Establish and reinforce operating standards that ensure consistency, efficiency, and scalability, • Build systems, routines, and accountability structures that elevate execution across Area Managers and General Managers, • Partner with Finance to manage budgets, forecasts, and performance targets Market Growth & New Market Strategy • Lead operational readiness for new restaurant openings and market expansion, • Develop scalable playbooks for entering and stabilizing new markets, • Partner with Real Estate, Development, and Marketing to ensure successful market launches, • Build regional leadership structures to support multi-market growth (Market Directors, Area Managers), • Identify risks and opportunities in new and existing markets, adjusting strategy accordingly Guest Experience & Brand Execution • Ensure consistent delivery of a high-quality, hospitality-driven guest experience across all locations, • Champion initiatives that enhance speed, accuracy, food quality, and overall guest satisfaction, • Partner with Marketing and Culinary to bring brand and menu initiatives to life in restaurants, • Leverage guest feedback and operational data to continuously improve the experience People & Culture Leadership • Build, develop, and lead a high-performing field organization rooted in NAYA's values, • Create clear expectations, coaching rhythms, and accountability across all levels of operations, • Partner with People & Culture to strengthen hiring, onboarding, training, and retention strategies, • Develop strong leadership pipelines (Shift Leaders → GMs → Area Managers → Market Directors), • Foster a culture of ownership, accountability, and continuous improvement Compliance & NYC Operational Expertise • Ensure full compliance with all local, state, and federal labor laws, with deep expertise in NYC Fair Workweek (FWW) requirements, • Partner with HR and Legal to mitigate risk and uphold best practices across scheduling, pay, and employee relations Who You Are • A strategic restaurant operator who can zoom out to set direction and zoom in to drive execution, • A builder who thrives in growth environments and knows how to scale systems, teams, and performance, • A strong people leader who develops talent and holds teams accountable, • Highly data-driven, with the ability to translate insights into action, • Hands-on, visible, and present in the field What You'll Bring • 10+ years of progressive restaurant operations leadership experience -with significant experience in the fast casual sector, • Current or prior experience as a Vice President or Senior Director of Operations in a multi-unit fast casual restaurant brand, • Proven success leading multi-market operations and supporting new market expansion, • Deep experience operating in New York City , including strong working knowledge of Fair Workweek (FWW) and labor compliance, • Demonstrated ability to drive operational performance and improve unit-level economics, • Experience building and leading high-performing field leadership teams, • Strong cross-functional partnership skills (Finance, HR, Marketing, Culinary, Technology) You will love working at NAYA • Bonus: 20% (50/50 personal/company performance), • Health Insurance: NAYA pays 80% individual medical, • Technology Reimbursement: $60/month, • Paid Time Off: 4 weeks Paid Vacation Time/56 hours sick/safe time, • Paid Holidays: 12 days/year, • Other Optional: Commuter Benefits, FSA, LTD/STD, Employee Assistance, Pet Insurance, • Most Importantly: Free NAYA
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Sophie's Cuban Cuisine
Restaurant General Manager
hace 1 mes
$65000–$75000 anual
Jornada completa
Manhattan, New York
General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant—responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks • Salary: $65,000 – $70,000, • A meal on us, with every shift, • Opportunity to grow within a company that promotes from within, • Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership & Development • Recruit, hire, and develop team members aligned with Sophie’s culture, • Create and manage schedules based on sales and labor targets, • Provide real-time coaching and performance feedback, • Build a strong team environment rooted in accountability and respect, • Train staff on SOPs, food safety, and menu knowledge Guest Experience & Hospitality • Lead a guest-first culture rooted in warmth and attentiveness, • Resolve guest concerns with professionalism and care, • Ensure consistency across all channels: in-store, takeout, delivery, and catering, • Train team members on upselling and guest engagement Financial Performance • Own and manage store P&L, • Monitor labor, food cost, and operational expenses, • Manage inventory, ordering, and vendor relationships, • Maintain proper cash handling and reporting procedures Operations Excellence • Ensure all opening, mid-shift, and closing procedures are followed, • Maintain DOH compliance, cleanliness, and food safety standards, • Oversee order accuracy, food quality, and speed of service, • Ensure all digital platforms (Toast, Uber Eats, DoorDash, Lunchbox) are optimized and active Leadership & Communication • Lead from the floor during peak hours, • Conduct daily huddles and ongoing team communication, • Develop assistant managers and future leaders, • Make informed decisions, balancing guest experience and operations Brand Growth & Community • Represent Sophie’s Cuban within the local community, • Monitor and respond to guest reviews, • Support local marketing and promotional initiatives Qualifications • 5+ years of experience as a GM or Assistant GM in a high-volume restaurant, • Strong leadership, communication, and hospitality mindset, • Solid understanding of restaurant financials (P&L, labor, COGS), • Fluent in English (Spanish strongly preferred), • Experience with POS systems (Toast preferred), • ServSafe certified (or willing to obtain within 30 days), • Ability to lead in a fast-paced, high-volume environment Availability • Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.
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NAYA
Menu Systems Manager
hace 6 días
$95000–$115000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms---POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items---someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred---ideally in Information Systems, Hospitality, or a related field., • 3--5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system---not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.
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Fifth Ave Agency
Management Trainee
hace 1 mes
$40000–$55000 anual
Jornada completa
Manhattan, New York
Full-Time | New York, NY | Entry-Level to Leadership Are you looking for more than just a job? Do you want a clear path into management, backed by real training, mentorship, and performance-based growth? We are a rapidly expanding sales and marketing firm in New York City, hiring ambitious individuals for our Management Trainee Program. This role is designed for candidates who want to develop into future leaders by mastering sales, team development, and business operations from the ground up. What You’ll Learn Professional sales and client acquisition strategies Account management and customer retention Leadership development and team-building skills Interviewing, recruiting, and training new hires Business operations and campaign management Daily Responsibilities Engage with business clients and present tailored solutions Manage and grow customer accounts Hit individual and team performance goals Participate in daily leadership and sales training Assist in onboarding and mentoring new team members What We Offer Structured, hands-on training program (no experience required) Fast-track advancement into leadership & management Competitive base pay + performance bonuses A high-energy, team-oriented work environment Travel opportunities for expansion and networking Direct mentorship from top leaders within the company ⸻ What We’re Looking For Strong work ethic and a competitive mindset Leadership potential and desire to grow Excellent communication and people skills Coachable, positive, and goal-driven attitude Ability to thrive in a fast-paced, performance-based environment Ideal Candidates Recent graduates Individuals with backgrounds in sports, hospitality, or customer service Candidates looking to transition into business, sales, or leadership roles
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NAYA
Guest Experience Specialist
hace 6 días
$70000–$75000 anual
Jornada completa
Manhattan, New York
At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.
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iamcityhospitality
Head Chef
hace 2 meses
Jornada completa
Manhattan, New York
We are seeking a skilled and motivated Chef to lead our kitchen operations and bring creativity to our menu. This role is ideal for someone who is passionate about food, highly organized, and confident in managing both people and processes. Key Responsibilities: • Oversee daily kitchen operations and ensure high-quality food preparation and presentation, • Manage inventory, place orders, and maintain relationships with suppliers, • Create staff schedules and ensure proper kitchen coverage at all times, • Lead, train, and motivate kitchen staff to maintain a positive and efficient work environment, • Develop and introduce new menu ideas, specials, and seasonal dishes, • Ensure compliance with health, safety, and sanitation standards, • Monitor food costs and minimize waste Qualifications: • Proven experience as a Chef or Kitchen Leader, • Strong leadership and communication skills, • Ability to manage ordering, inventory, and scheduling efficiently, • Creative mindset with a passion for menu development, • Ability to work in a fast-paced environment What We’re Looking For: Someone who can take ownership of the kitchen, bring fresh ideas to the table, and lead the team with confidence and professionalism.
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iDen & Quanjude
Join Our Team – FOH & BOH Positions Open (Servers & Hospitality Roles)
hace 2 meses
$13–$25 por hora
Jornada completa
Manhattan, New York
Become part of Fifth Avenue's premier new dining destination! QuanJuDe New York is seeking passionate, proactive, and motivated individuals to join the founding team of our much-anticipated U.S. flagship restaurant! With a prestigious 160-year history and global acclaim—underscored by our Vancouver outpost earning a Michelin Star for three consecutive years—our brand is bringing its legendary signature flavors, elevated by a modern, refined experience, right to the center of NYC. We offer a variety of rewarding career paths and are dedicated to building a culture centered on excellence and unparalleled guest service. If you have a strong commitment to service and genuine enthusiasm for hospitality, we look forward to receiving your application! We offer a competitive compensation package, with details negotiable. Front of House (FOH) Positions - Organized by Importance & Category I. Senior Management 1. General Manager (GM) • Responsibilities: Oversees all restaurant operations (FOH & BOH), P&L management, strategic planning, staff leadership, ensuring exceptional guest experiences and brand standards., • Experience: Extensive senior management experience in high-volume, upscale/fine dining required. 1. Assistant General Manager (AGM) • Responsibilities: Supports the GM in all aspects, manages daily FOH operations, staff scheduling and supervision, inventory control, guest relations resolution., • Experience: Strong FOH management experience in upscale dining required. 1. Marketing Director • Responsibilities: Develops and implements marketing strategies, manages brand communications, PR, advertising, social media oversight (must be proficient in major platforms like Instagram, TikTok, etc.), analyzes market trends. Must be familiar with the NYC F&B scene., • Experience: Proven marketing management experience, ideally within hospitality or luxury brands in NYC, required. II. Departmental Management & Specialists 1. Floor Manager • Responsibilities: Manages dining room service flow, supervises floor staff, ensures service standards are met, handles guest interactions and resolves issues during service., • Experience: FOH management or supervisory experience in a high-quality restaurant required. 1. Bar Manager • Responsibilities: Oversees all bar operations, beverage inventory management, ordering, cost control, develops cocktail menu, manages bar staff., • Experience: Bar management or extensive high-end bartending/supervisory experience required. 1. Sommelier • Responsibilities: Responsible for maintaining and updating the wine list, cellar organization, providing expert wine service and pairing recommendations to guests, and conducting staff wine training., • Experience: Sommelier certification (CMS, WSET, etc.) and fine dining experience strongly preferred. III. Service & Bar Staff 1. Server Captain • Responsibilities: Leads a service section, provides exemplary service to guests, assists with training junior servers, may handle special guest requests or VIP tables., • Experience: Extensive fine dining server experience with demonstrated leadership potential required. 1. Expo Lead / Support Leader • Responsibilities: Responsible for ensuring cleanliness of the expo/pass area; ensuring timely and accurate food dispatch in correct sequence; coordinating Food Runner/Support staff; training new support team members., • Experience: Experience as an Expediter or Senior Food Runner preferred, with leadership potential. 1. Server （HIGH TIPS） • Responsibilities: Provides attentive and knowledgeable table service, explains menu items, takes orders accurately, ensures guest needs are met throughout their dining experience., • Experience: Fine dining server experience required; candidates with strong sales awareness and skills (e.g., able to perform upselling and product recommendations) are preferred. 1. Bartender • Responsibilities: Prepares high-quality alcoholic and non-alcoholic beverages, interacts with guests at the bar, maintains bar cleanliness and inventory, follows recipes precisely., • Experience: Professional bartending experience required; specialized craft cocktail/mixology experience preferred for a stronger focus. 1. Host Leader • Responsibilities: Leads the daily operations of the host team, manages shifts, assists with training new hosts, handles complex reservations or guest inquiries, ensures efficient and organized front desk operations., • Experience: Extensive host experience with demonstrated leadership or training capabilities required. 1. Host / Hostess • Responsibilities: Greets and seats guests, manages reservations flow, answers phones professionally, maintains a welcoming atmosphere at the entrance. Reports to Host Leader or Manager., • Experience: Prior hosting or customer service experience in reputable establishments preferred; excellent communication and customer service awareness are essential; candidates with sales potential or related experience are preferred. 1. Server Assistant • Responsibilities: Responsible for maintaining table cleanliness, assisting with resetting tables, providing water service, restocking service stations with supplies and cutlery, and other support tasks., • Experience: No specific experience required, but relevant F&B experience is a plus; attention to detail and service orientation are key. 1. Food Runner / Support • Responsibilities: Responsible for accurately and efficiently running food orders, assisting with clearing tables, and ensuring correct corresponding tableware is provided for different dishes. Positive attitude required; training provided., • Experience: No experience necessary, but prior restaurant experience is a plus; positive attitude and willingness to learn are most important. IV. Support & Administration 1. Social Media Specialist • Responsibilities: Creates engaging content (photos, videos, copy), manages daily posting and community interaction on relevant platforms, assists with website updates., • Experience: Proven experience managing social media accounts for a business (preferably hospitality/lifestyle) required; basic web/design skills are a plus. Back of House (BOH) / Culinary Team Positions: 1. Executive Chef • Overall responsibility for kitchen operations, menu development, cost control, team management, and quality assurance. 1. Sous Chef • Assists Executive Chef in daily kitchen management. 1. Wok Chef • Expertise in various high-heat wok cooking techniques for assigned dishes. Experience required. 1. Head Butcher • Supervises all cutting, portioning, and initial preparation of ingredients (including 'Shui Tai' duties like cleaning/processing seafood, poultry, and vegetables), manages the cutting team, ensures consistency and quality. Experience required. 1. Butcher • Performs precise cutting, portioning, and preparation of various meats, seafood, poultry, and vegetables according to specifications. 1. Steamer Chef • Responsible for the preparation and quality control of stocks, broths, soups, and stews; manages the steaming station; potentially handles processing and storage of bulk ingredients. 1. Peking Duck Chef • Specialist in the entire process of preparing and roasting Peking Duck, managing dedicated ovens and equipment. Specific experience required. 1. Dessert Chef Responsible for the dessert menu execution, including preparation, plating, station management, and quality control. 9.Appetizer Chef • Prepares and plates all cold dishes, salads, and appetizers. 10.Kitchen Assistant / Plater • Primarily assists chefs with plating and presentation, ensures smooth transfer of dishes from stations to the pass; performs basic kitchen support tasks, assists with prep. (This role incorporates the former Kitchen Assistant/Apprentice function). 11.Dishwasher • Responsible for cleaning, sanitizing, and storing all dishes, cookware; maintaining cleanliness and hygiene in kitchen areas. If you are passionate about hospitality and believe you have the skills and enthusiasm to contribute to our team at Quan Ju De Fifth Avenue, we would love to hear from you. Job Types: Full-time, Part-time, Contract Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Referral program Vision insurance
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Olive May Natural Foods
Retail Assistant Manager
hace 2 meses
Jornada completa
East Orange
Join our dynamic retail team as a Assistant Manager of a 100 year old health food store. Become a vital leader in delivering exceptional customer experiences! In this energetic role, you will oversee daily store operations, manage a dedicated team, and ensure that sales goals are met through effective management, merchandising, and customer service. Your leadership will inspire staff, optimize inventory control, and foster a welcoming environment that keeps customers coming back. This paid position offers an exciting opportunity to develop your management skills while making a tangible impact on store success. Duties Lead and supervise retail staff to ensure outstanding customer service and smooth store operations Manage inventory levels through purchasing, stock replenishment, and inventory control to maximize sales opportunities Oversee cash handling procedures, cashiering activities, and POS (Point of Sale) systems to ensure accuracy and security Coordinate merchandising efforts including pricing strategies, product displays, and promotional marketing initiatives Supervise shift management, scheduling, and employee orientation to maintain optimal store coverage Monitor sales performance using retail math principles; analyze reports to identify growth opportunities and address challenges Skills Proven management experience in retail or health food store environments with supervising responsibilities Strong leadership skills with the ability to motivate teams and foster a positive work environment Excellent communication skills; fluent or bilingual abilities are highly valued for engaging diverse customer bases Skilled in negotiation, purchasing, inventory management, and retail math for effective store operations Proficient in POS systems, cash handling procedures, and retail sales techniques including wireless sales where applicable Have a knowledge of natural supplements and herbs. Knowledge of merchandising, stock management, pricing strategies, and marketing initiatives to boost store performance Embark on a rewarding career path where your leadership drives success! We’re committed to supporting your professional growth through comprehensive training & development programs. If you thrive in family environments with a passion for retail excellence—this is the perfect opportunity for you!
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NAYA
Shift Leader
hace 2 meses
$20–$24 por hora
Jornada completa
Manhattan, New York
We are looking for passionate, talented Shift Leaders to join our team. We’re on an exciting journey, growing fast and sharing authentic, fresh, and nutritious Middle Eastern flavors. Your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! Responsibilities: • Lead daily operations, ensuring efficient team performance, guest service standards, and adherence to food quality and safety guidelines., • Guide team members to perform tasks efficiently and follow company standards., • Ensure the team provides delicious and safe food every day., • Provide excellent guest service, resolve concerns, and ensure a positive dining experience., • Manage inventory during shifts to ensure proper stock levels and minimize waste., • Assist in training new employees, ensuring they are prepared for their roles., • Manage operational tasks such as opening and closing procedures, cash handling, and ensuring store cleanliness. Requirements: • Minimum of one year of experience leading a team in a fast-casual environment., • New York/ServSafe Food Manager Certification., • Strong leadership and communication skills., • Ability to work in a fast-paced environment and handle multiple tasks., • Passion for guest service and team development., • Able to work nights, weekends, holidays, and variable schedules based on business needs., • Physical ability to lift at least 50 pounds regularly and perform extensive walking for 8-10 hours a day. Benefits: • Competitive pay and a bonus plan to recognize your impact., • Medical, dental, and vision insurance., • Commuter benefits., • Sick Pay., • Paid time off., • Employee discounts and free meals., • Growth opportunities through internal development. You’ll find more than a job here — you’ll find a community that values you, supports your goals, and celebrates your success. Apply today to lead a team and create a positive customer experience. We look forward to welcoming you to the team! We are proud to be an Equal Opportunity Employer and do not discriminate on any protected status. Naya is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status
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Oro Bianco Hospitality
Assistant Restaurant Manager
hace 2 meses
Jornada completa
Brooklyn, New York
Minimum 50 hours per week, 5–6 days depending on season and business needs. We are seeking a motivated, hands-on Restaurant Manager to lead our fast-paced, family-friendly steakhouse. Our concept features a lively dining room, full bar, and private dining spaces—creating a high-energy atmosphere with elevated service standards. This role is ideal for a strong leader who thrives in a high-volume environment, leads by example, and fosters a positive, accountable team culture while delivering exceptional guest experiences. Key Responsibilities • Operations & Leadership, • Staffing, Training & Scheduling, • Compliance, Systems & Inventory, • Kitchen & Quality Control What We’re Looking For • Proven restaurant management experience in a high-volume environment., • Strong leadership, communication, and organizational skills., • Hands-on, accountable, and guest-focused management style., • Ability to lead FOH teams and partner effectively with BOH leadership., • Familiarity with Toast POS and inventory systems (preferred).
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St Tropez West Village
Restaurant General Manager
hace 2 meses
$80000–$90000 anual
Jornada completa
Manhattan, New York
We are looking for a leader who can oversee operations, maintain high standards, and bring consistency across multiple restaurants. We are a growing restaurant group operating multiple high-volume locations in the West Village. We are looking for a strong, hands-on General Manager to oversee operations across all restaurants. This role is focused on team leadership, service standards, scheduling, and overall operational execution, with limited administrative responsibilities. What You’ll Do Team Leadership • Oversee staff across multiple locations, including front-of-house teams and overall daily operations, • Manage captains and supervisors to ensure strong leadership at each restaurant, • Maintain discipline, accountability, and professionalism across teams Scheduling & Labor Control • Build and manage weekly schedules (7shifts), • Optimize staffing based on business levels, • Control labor cost through effective scheduling, • Adjust staffing in real time when needed Operations & Service Standards • Ensure consistent execution and high standards across all locations, • Monitor service flow, organization, and overall guest experience, • Support teams during service and resolve operational issues, • Conduct regular walk-throughs of all areas to ensure standards are maintained Compliance & Organization • Maintain standards aligned with New York City Department of Health and Mental Hygiene, • Ensure cleanliness, organization, and proper procedures are followed at all times, • Keep all locations inspection-ready Training & Development • Train and coach staff across locations, • Develop strong team leaders and maintain a consistent culture, • Identify performance issues and take action when needed Light Administrative Responsibilities • Review labor performance and operational metrics, • Participate in hiring and team structuring, • Communicate regularly with ownership on performance and needs (No payroll or heavy administrative work required) What We’re Looking For • 5+ years as a GM or senior restaurant manager (NYC experience preferred), • Strong leadership presence and ability to manage teams, • Experience in high-volume, fast-paced environments, • Strong understanding of scheduling and labor control, • Organized, detail-oriented, and hands-on, • Ability to oversee multiple locations Compensation • Salary: $80,000 – $90,000 Important This is a hands-on operational role across multiple locations, requiring regular presence in the restaurants and strong involvement with the teams.
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