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About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us? Job Summary The HR Manager will lead Human Resource functions for assigned stations with direction and support from the Regional HR Director and partnership with the Corporate HR functions. This role is responsible for partnering with field operations leaders, front-line employees and other HR functions to ensure the station’s culture and performance align with company objectives. The HR Manager job duties include employee and labor relations, leading and supporting complex investigations, talent and performance management, and HR administration. This position reports to the Regional HR Director. Responsibilities • Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals., • Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc., • Leads the investigative process related to employee matters. This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter., • Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings., • Provides field support for learning & development programs and initiatives, in partnership with Talent Development., • Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations., • Collaborate with HR functions to support change management strategies related to the implementation of major initiatives., • Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes., • Performs other duties as assigned. Required Skills • Excellent verbal and written communication skills, including the ability to facilitate discussions and/or present to large groups., • Excellent interpersonal, negotiation, and conflict resolution skills., • Excellent organizational skills and attention to detail., • Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills, • Ability to prioritize tasks and to delegate them when appropriate., • Ability to act with integrity, professionalism, and confidentiality., • Experience working in a multicultural, diverse environment., • Ability to successfully partner with leaders at all levels., • Thorough knowledge of employment-related laws and regulations., • Proficient with Microsoft Office Suite or related software., • Proficient with or the ability to quickly learn the organization’s HRIS and TM systems., • Ability to travel overnight on short notice., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift 15 pounds at times., • Must be able to access and navigate each department at the organization’s facilities Required Experience • Bachelor’s degree in Human Resources, Business Administration, or related field, • 7+ years’ HR Generalist, HR business Partner experience. Preferred Experience • HR Leadership Experience, • Prior experience in logistics, distribution, manufacturing, retail or other related environment., • Experience in a unionized environment, • SHRM-CP, PHR, or SHRM-SCP, SPHR Physical Requirements/Working Conditions • Works in a standard office environment with frequent computer and phone use., • Must be able to travel at short notice and regularly (up to 25%) to operational sites—including warehouses, cargo terminals, ramp areas, and station locations—for investigations, meetings, and training., • Ability to walk through large facilities and navigate stairs, uneven surfaces, and noisy operational areas., • May require flexible hours to support urgent employee relations matters or time-sensitive investigations., • Prolonged periods of sitting, standing, interviewing, and document review., • Must maintain strong visual and auditory acuity to conduct interviews, assess environments, and review detailed documentation., • Ability to lift up to 35 pounds (files, laptop equipment, or related materials) as needed. Perks & Benefits • Want your pay in advance? Access your pay when you need it through DailyPay app!, • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!, • Need quality medical care? Multiple options for both full and part-time employees!, • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!, • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!, • Want to invest in your future? 401k program offered!, • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Reservation Agent Job Description: At Casa Cipriani, the reservation agent is responsible for performing a variety of customer service and administrative duties to support the hotel's room reservation and revenue management objectives. Essential Functions and Responsibilities of the job include but are not limited to: • Responding to incoming calls and emails from guests in a prompt, friendly and professional manner, providing information about the hotel's rooms, rates, and services, and assisting with room reservations and inquiries. Ensure that all customer data is properly stored and protected., • Utilizing the hotel's reservation system to efficiently manage room availability, rates, and packages, ensuring that the system is updated and accurate at all times., • Processing room reservations, modifications, and cancellations, and providing guests with detailed information about the reservation process, policies, and procedures., • Create and maintain an upscale and personalized pre-arrival process that improves the guests’ experience and the hotel revenue., • Up-selling room categories and hotel services to guests, leveraging knowledge of the hotel's facilities, services, and special promotions to maximize revenue., • Ensuring accurate billing and payment processes: You will be responsible for ensuring that the reservation is secured and correct., • Maintaining a high level of knowledge about the hotel's facilities, services, and local attractions, and providing recommendations and information to guests as needed., • Excellent organizational skills and attention to detail, • Ability to handle challenging situations and resolve customer complaints in a professional and timely manner., • Collaborating with other departments, such as sales, housekeeping, and front desk, to ensure guests receive exceptional service and to resolve any issues that may arise., • Ensuring that you are retrieving all the necessary relevant information to support the front staff in creating smooth and memorable experiences (arrival and departure time, special occasions, needs and preferences), • Maintaining accurate and up-to-date records of guest information and reservations, including guest preferences, special requests, and payment information., • Meeting and exceeding sales goals and targets, and actively seeking opportunities to increase revenue and maximize room occupancy., • Adhering to hotel policies, procedures, and standards, including data privacy and security, and ensuring that all guest information is kept confidential., • Should be knowledgeable, understanding, and adhere to Company Core Values and Mission Statement. Must lead by example., • Perform Switchboard duties and direct calls as needed., • Participating in training and development programs to improve job skills and knowledge., • Performing other duties as assigned by the management team., • Sales-oriented mindset, with a goal-driven approach to achieving targets and maximizing revenue., • Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed., • Ability to work independently and as part of a team in a fast-paced and dynamic environment. Qualifications: • Education: A bachelor's degree in hospitality management, business administration, or a related field is often preferred., • Work experience: Several years of experience in the hospitality industry, particularly in a reservations or sales role, is usually required., • Customer service skills: Excellent communication and interpersonal skills, as well as a strong customer-focused approach, are critical in ensuring guest satisfaction., • Technical skills: Proficiency in computer systems and software, including central reservation systems (CRS), global distribution systems (GDS), and Microsoft Office, is important., • Sales and negotiation skills: The ability to sell rooms, packages, and services to potential guests, and negotiate rates and packages, is essential., • Organizational skills: The ability to prioritize tasks, manage multiple tasks simultaneously, and maintain attention to detail is crucial., • Problem-solving skills: The ability to analyze and resolve guest complaints, resolve conflicts, and make decisions under pressure is necessary., • Financial management skills: An understanding of budgeting, forecasting, and revenue management, as well as the ability to analyze financial reports, is desirable., • Teamwork: A strong ability to work collaboratively with other departments, such as front office, housekeeping, and food and beverage, is essential., • Professionalism and integrity: A professional demeanor, strong ethical standards, and the ability to maintain confidential information is expected., • Refined verbal and written communication skills., • Minimum 2 years of progressive experience in a hotel or a related field requirement., • Ability to work overnight, weekends, and holidays., • Ability to stand or walk for long periods of time., • Must be able to lift, push, and pull items up to 40 pounds. All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job description is an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested.

An enthusiastic people-person to serve as the first and last impression for guests during their stay.A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.Posts room charges and taxes to guest accounts.Pro

The Night Auditor will staff the Front Desk during the overnight shift. Welcome groups who arrive overnight and facilitate their check-in. Must be available overnight from 9:00 p.

Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager. Coordinate with Front Desk in regards to room moves. Assists and coordinates with Front Desk for any special requests.

An enthusiastic people-person to serve as the first and last impression for guests during their stay.A team-minded and solution-orientated professional with expert communication skills who will serve as an expert on our property and the neighborhood.Posts room charges and taxes to guest accounts.Pro

Organization Overview Rockefeller University provides a variety of housing accommodations in support of the scientific needs of the University. Apartments and dormitories are available to full-time faculty and students,and hotel accommodations are available for faculty and guests of the Rockefeller community. The Housing Department provides a safe,secure,affordable residence that is conveniently located near the campus. Most of the University's apartments are located in full-service apartment buildings,with door staff and a variety of amenities. A few smaller apartment buildings are located within a short walking distance from campus. Dormitories and guest accommodations are located on the main campus. The Rockefeller campus is located on the Upper East Side,one of New York's most desirable residential neighborhoods. The 45-person housing staff consists of a group of mechanics,porters,housekeepers,and doorpersons,a superintendent for each building,and an office staff to address administrative needs. Overview Under the supervision of the Lead Doorperson, the Doorperson at the Front Desk will serve as the communication and security center for the residential building complex with 500 residences and 30 hotel rooms. Will ensure the safety and security of all persons and property in the building complex by following all security procedures, controlling access to the building at all entrances through physical and/or electronic monitoring, maintaining desk logs, and patrolling the building complex as scheduled. Will provide appropriate response and directions during life/safety emergencies and tripped alarms, which monitor the function of the building's 24-hour mechanical systems, coordinate receipt and transmittal of tenant packages, overnight mail, dry cleaning, and all other deliveries, such as groceries, take-out food, furniture, overnight parcels, and luggage, accept packages, log and sort packages, and notify tenants of deliveries, coordinate verbal and written information among residents, guests, management and employees, vendors, contractors, delivery persons, and all other visitors, respond to tenant questions and complaints and instruct tenants and visitors on building rules, maintain a neat and orderly lobby, front desk and package area, install elevator padding and assist moving companies, perform security rounds of the building, and perform snow removal as needed. _* Working days and hours are Monday-Friday from 3:00 PM to 11:00 PM_** Responsibilities * Ensure the safety and security of all persons and property in the building complex * Coordinate receipt and transmittal of tenant's packages * Control access to the building at all entrances through physical and/or electronic monitoring * Maintain desk logs and patrol the building complex as scheduled * Other duties as assigned _* Working days and hours are Monday-Friday from 3:00 PM to 11:00 PM_** Qualifications Required Qualifications: The ideal candidate must be able to communicate effectively, detail-oriented, friendly, able to multi-task, and has the ability to respond calmly during emergencies and periods of stress. Must possess strong interpersonal skills as this position requires interactions with residents and their families. Must be able to lift at least 50 pounds (heavy packages) and the ability to walk up many flights and/or run a short distance in the event of an emergency. Previous experience working in residential buildings is preferred. Preferred Qualifications: A College degree, with a minimum of one year of relevant work experience, is preferred. The Rockefeller University is an equal opportunity employer veterans/individuals with disabilities. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable local, state or federal law, including but not limited to disability and protected veteran status. The salary of the finalist selected for this role will be set based on various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Compensation Range: Min USD $42,500.00/Yr. Compensation Range: Max USD $42,500.00/Yr.

EOS Hospitality - 111 North 12th Street - Responsibilities: Post charges to guest accounts; Balance the days charges and perform end-of-day procedures; Respond to guest needs and handle complaints; Perform check-in and check-out procedures; Maintain professional appearance and communications.

Provides General Manager, Hotel Manager, and Director of Front Office with summary of activities during shift by preparing and distributing daily log. Must have excellent front desk skill; have extensive knowledge of computer, emergency, and PBX/phone systems. Success awaits a hands-on, personable,

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Performs all duties at the Front Desk as necessary.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Performs all duties at the Front Desk as necessary.

Strives to ensure guest Front Desk, Guest Service, Manager, Front Desk Manager, Customer Service, Operations, Hotel. Front office areas include Bell/ Door Staff, Switchboard and Guest Services/ Front Desk.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Participates in department meetings and continually communicates a clear and consistent message regarding the Front

Provides General Manager, Hotel Manager, and Director of Front Office with summary of activities during shift by preparing and distributing daily log. Success awaits a hands-on, personable, motivated, professional, and well-seasoned Overnight Assistant Front Office Manager to join our team. Must hav

Coordinate with Front Desk in regards to room moves. Assists and coordinates with Front Desk for any special requests. Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s).

Job Description Job Title: Overnight Front Desk Agent Location: Best Western Plus Meadowlands- Secaucus, NJ Job Type: Full-time/Part-time Shift: Overnight (11 PM - 7 AM) Position Overview: The Overnight Front Desk Agent is the first point of contact for our guests during the night shift, responsible for delivering exceptional customer service while ensuring the smooth operation of the hotel during overnight hours. This role requires a detail-oriented, proactive individual who can handle various tasks, including check-ins and check-outs, responding to guest inquiries, managing reservations, and ensuring the security and safety of the hotel. Key Responsibilities: • Greet and welcome guests upon arrival in a friendly and professional manner., • Conduct efficient check-in and check-out procedures, processing payments and ensuring accurate billing., • Respond to guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities., • Manage room reservations, cancellations, and modifications through our hotel management system., • Monitor hotel security and maintain a safe environment for guests and staff, reporting any incidents or emergencies to management., • Handle guest complaints with professionalism, seeking to resolve issues in a timely manner., • Maintain cleanliness and organization at the front desk and lobby area., • Prepare and distribute nightly reports and documentation as needed., • Assist in light housekeeping duties, restocking supplies, and maintaining inventory., • Collaborate with security and housekeeping teams to ensure guest satisfaction and safety., • Stay informed about the hotel’s policies, procedures, and promotions to provide accurate information to guests., • Perform other related duties as assigned by the management. Qualifications: • High school diploma or equivalent; additional hospitality-related education is preferred., • Prior experience in front desk operations or customer service, • Strong communication and interpersonal skills., • Ability to work independently and make sound decisions in a fast-paced environment., • Proficient in computer software and hotel management systems., • Excellent problem-solving skills and attention to detail., • Flexibility to work overnight shifts, weekends, and holidays., • Ability to lift and move items up to 25 pounds and stand for extended periods. What We Offer: • Health, dental, and vision insurance options, • Paid time off and holiday pay, • Employee discounts on hotel stays and amenities, • Opportunities for professional development and career advancement Best Western Plus Meadowlands is an equal opportunity employer and values diversity in our workforce. We encourage all qualified candidates to apply.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills.

Job Description Job Title: Client Services Lead Front Office / Office Services Administrator/ Mailroom & Receptionist Position Summary The Front Office / Office Services Administrator & Receptionist serves as the primary face of the office, delivering high-touch, professional experience for clients, visitors, and employees. This role balances front-of-house hospitality with administrative, office services, and mailroom support, ensuring seamless daily operations and consistently elevated client experience. Key Responsibilities Front Office & Client Experience • Serve as the first point of contact for clients, visitors, executives, and vendors, • Provide a warm, polished, and professional welcome experience aligned with corporate standards, • Manage visitor registration, guest badges, and access protocols with discretion, • Answer, screen, and route incoming calls and inquiries professionally, • Anticipate client and executive needs and respond with urgency and professionalism, • Support executives and client-facing teams with scheduling and coordination, • Assist with client meetings, including room setup, technology readiness, and hospitality services, • Coordinate catering, refreshments, and special requests for meetings and events, • Serve as a point of contact for client inquiries related to office operations Mailroom & Shipping Operations • Receive, sort, log, and distribute incoming mail and packages promptly, • Process outgoing mail, overnight shipments, and courier requests with attention to deadlines, • Track and reconcile shipments using internal systems and carrier platforms, • Coordinate courier pickups and deliveries (FedEx, UPS, USPS, local couriers), • Maintain mailroom logs, delivery confirmations, and service metrics, • Escalate shipment issues or time-sensitive deliveries to management Office Services & Operations • Support daily office operations and front-of-house service standards, • Submit and track service requests for facilities, IT, and building management, • Monitor office supply inventory and ensure front-office areas are well stocked, • Represent the organization with professionalism, discretion, and confidence, • Communicate clearly with internal teams, clients, vendors, and building partners, • Maintain confidentiality when handling sensitive client or business information, • Escalate operational concerns proactively to ensure service continuity Qualifications & Skills • 2+ years of experience in front-desk, client-facing, office services, or hospitality role, • Exceptional customer service and interpersonal skills, • Strong verbal and written communication skills, • Professional presence, demeanor, and appearance, • Ability to multitask and remain composed in a high-visibility environment, • Proficiency in Microsoft Office (Outlook, Word, Excel, Teams), • Ability to lift and carry packages (typically up to 30 lbs.) Preferred Experience • Experience in executive reception, corporate hospitality, or professional services environments, • Mailroom or shipping/receiving experience in a corporate setting, • Familiarity with visitor management systems and shipping platforms Work Environment • Onsite, high-visibility front-office environment, • Combination of client-facing reception and operational support, • Standing, walking, and light lifting required Key Competencies • Hospitality-driven mindset, • Client-first approach, • Professional judgment and discretion, • Attention to detail and reliability, • Calm, confident presence under pressure Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range$18.50—$20 USD WHAT WE OFFER • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more… The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. Benefits • Medical, Dental, Vision, • 401K - after one year, • Always treat guests with courtesy and respect in a variety of situations., • Honesty & Integrity., • Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences., • Responds to guest complaints promptly and professionally., • Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager., • Establishes and develops long term customer relationships providing value and profitability., • Enhances our guests’ stay by creating an inviting atmosphere., • Coordinates and multi-tasks job duties in an active environment., • Assists with summoning the third-party valet service to park guests’ vehicles., • Assists with summoning cabs for guests and clients., • Maintains eye contact with guests., • Usage of Guest’s name during conversation., • Always greets guests in a friendly manner., • Speaks in clear and discreet sentences., • Positions self at the main entrance to open and hold the door for all guests entering and leaving the building., • Opens vehicle doors and greet guests., • Assists guests with kiosk check-in., • Enters information such as arrival alerts and messages., • Corrects inaccuracies and discrepancies on guest accounts., • Posts charges to guest accounts., • Completes daily high balance checks., • Checks groups and tours in and out., • Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities., • Assist arriving guests with luggage upon entering and exiting the building., • Escort guests to their room and handles luggage., • Secure and stores luggage for guests., • Retrieve luggage for departing guests., • Escort guests to their room with luggage., • Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room., • Conduct guest’s orientation of outlets, fitness center, general area attractions, etc., • Maintains good posture when interacting and greeting guests., • Assists and coordinates with Front Desk for any special requests., • Familiarizes themselves with all VIPs and Arrivals, • General Store maintenance., • Conduct sales within the General Store., • Understand the product within the General Store and have the ability to speak to the product., • Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s), • Provides Concierge services to guests., • Investigates guest charges to resolve guest complaints., • Checks messages and mail., • Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts., • Up-sell rooms where possible according to established procedures to maximize revenues., • Assists with guest luggage to and from the room when needed., • Deliver packages (mail, faxes etc.) to guest room when needed., • Assists in calling and retrieving cabs for guests upon request., • Balance cash daily., • Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box., • Ensure all billing and paperwork is done in accordance with Accounting standards., • Accept advance deposits for guests and posts the advance to guests’ accounts., • Minimum of Hospitality, Retail or Services related industries experience preferred, • Must be able to stand for periods of time (Up to 6 hours), • Efficient in Computer and Typing Skills., • $24.50 - $25.50 Per Hour We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description Canopy by Hilton's culture is defined by who we are and how we interact with each other, our guests, our partners, and our neighbors. Our culture, "Positively Yours," is much more than a slogan. It's our underlying attitude, the story of who we are and how we approach everything. At the core of Canopy by Hilton’s culture is the Positive Stay Promise. An ideal Enthusiast sets the tone for creating the “Positively Yours” culture at our hotel and is committed to delivering the lifestyle experiences our guests want. The beautiful new Canopy Jersey City Arts District is looking for an exceptional candidate as its new Welcome Enthusiast. POSITION TITLE: Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This is a part-time position, depending on business volume. Candidate must be flexible to work AM/PM & Mid-Shift. Schedules are done based on the needs of the hotel. This position would also require the ability to work the Overnight Shift/Night Audit shift. (SATURDAY and SUNDAY OVERNIGHT) Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet Canopy brand standards of quality. Offer outstanding customer service and the “Simple Pleasures” needed to give all guests the “Positive Stay” promise. The position serves as the face of the hotel – the guest’s first, and usually most frequent contact, and as such is instrumental in revenue maximization, customer satisfaction, promoting repeat guests, and influencing the properties and the company’s reputation in the neighborhood. Often viewed as “Command Central” the Welcome Desk must be thoroughly trained and able to efficiently perform all emergency-related functions and duties. Night Auditor Duties: • Perform all end-of-day front desk and night audit functions., • Prepare, balance, post all necessary reports daily., • Remain calm and alert, especially during emergency situations and/or heavy hotel activity., • Make decisions and take action based on previous experience and good judgement., • Post and balance charges and settlements in a timely and efficient manner., • Greet customers immediately with a friendly and sincere welcome., • Use a positive and clear speaking voice, listen to and understand requests, respond quickly in a friendly manner with appropriate action and provide accurate information such as outlet hours and local attractions., • Follow up to ensure guest satisfaction., • Responsible for guest registration and check out., • Complete the registration process by inputting and retrieving information from a computer system and confirming pertinent information including number of guests and room rate., • Promote Canopy brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate., • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate., • Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances., • Verify credit cards for authorization using electronic acceptance methods., • Handle cash, make change and balance an assigned house bank., • Accept and record vouchers, traveler’s checks, and other forms of payment., • Post charges to guest rooms and house accounts using the computer., • Champion the use of POSITIVELY YOURS and CREATING A POSITIVE STAY., • Maintain correct procedures for hotel accounting, credit control and handling of financial transactions., • Analyze and generate reports and communicate information to enthusiasts and appropriate departments., • Monitor and maintain procedures for safety and security of guests, enthusiasts and hotel property., • Promptly answer the telephone using positive and clear communication., • Input messages into the computer., • Retrieve messages and communicate the content to the guest., • Retrieve mail, small packages and facsimiles for customers as requested., • Comply with attendance rules and be available to work on a regular basis., • Provide a professional image at all times through appearance and dress., • Have Knowledge of hotel property, amenities, area attractions and transportation., • Ensure compliance with all Brand Standards of Operations including all Guest Satisfaction programs., • Perform any other job-related duties as assigned. PREREQUISITIES: • As Welcome Enthusiast, must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined., • Previous hotel front office experience preferred., • Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties., • Must work well under pressure in a fast-paced environment and handle conflicting priorities., • Excellent written and verbal communication skills, • Strong computer skills, especially knowledge of Hilton's OnQ Property Management System, Microsoft Word and Excel 54Jrr1rw50

Job Description Join Our Team as a Security Associate at HI USA New York City Hostel! Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's safety and welcoming atmosphere. This position also offers the opportunity to cross-train in front desk operations, supporting guest services and gaining valuable experience in hostel and hospitality functions. Position Details: Pay: $19-21 per hour, DOE (with an additional $1.00 per hour for any overnight shifts worked) Shift: PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required Type: Full Time, Benefits Eligible Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply). Perks: • Free stays at other HI USA hostels (subject to availability), • Discounts on hundreds of brands, • On-the-job training, • Opportunities for growth within HI USA, • Friendly and inclusive work environment, • A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry Role Objectives: • Ensure a safe environment through active patrol, strict access control, monitoring, and reporting, • Greet staff, guests, and vendors in a courteous and attentive manner, • Respond swiftly and appropriately to distress and emergency calls, • Collaborate effectively with management, reception, and housekeeping staff, • Provide excellent guest service and support the hostel’s welcoming atmosphere, • Cross-train and provide front desk coverage as needed, gaining valuable experience in guest services and hostel operations Role Responsibilities: • Patrol property on foot to secure employees and guests across multiple floors and common areas, • Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary, • Communicate suspicious behavior and incidents to staff and management in a timely manner, • Monitor surveillance equipment as needed for incident response, • Control access points, manage heavy traffic during check-ins, check-outs, and events, • Complete daily reports and shift recaps, • Secure all doors, windows, and exits based on shift requirements, • Assist with general customer service duties, including welcoming guests, assisting with luggage, and addressing guest needs, • Provide front desk support as needed, including checking guests in and out, handling payments, answering guest questions, and using the property management system during times of low staffing or high guest activity., • Perform other duties as assigned by management Skills/Qualifications: • High school diploma or equivalent, • New York Security Guard License (unarmed position), • At least 1 year of security officer experience, • Ability to obtain F53 license within 90 days if not already possessed, • Prior experience in hotel, hostel or other hospitality environments strongly preferred, • Customer service experience, • Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process, • Experience in 24/7 hospitality/retail environments, • Willingness to learn hostel operations, • Helpful and courteous demeanor Physical Requirements: • Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear, • Occasionally required to climb or balance, • Must be able to lift and/or move up to 50 pounds, • Moderate noise level in the work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We Make a Difference! At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate. PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required

Job Description Reception / Messenger – Midtown, New York (Full-Time) Schedule: • Monday & Tuesday: 1:00 p.m. – 9:45 p.m. (2nd shift), • Friday & Saturday: 10:00 p.m. – 8:45 a.m. (overnight) Overview The Messenger is responsible for the timely, accurate, and secure delivery of documents, packages, and other materials throughout the office and to external business locations. This role also supports the front desk by answering phones and providing exceptional customer service to internal staff and external contacts. Reliability, professionalism, and strong communication skills are essential. Key Responsibilities • Complete interoffice deliveries efficiently and with a high degree of accuracy., • Collect documents, mail, and packages from designated outboxes and ensure proper distribution., • Deliver materials—including documents, packages, newspapers, and other items—to internal departments, external offices, and residences as needed., • Answer incoming calls, route them appropriately, and provide courteous, professional assistance to callers., • Serve as a customer-facing representative of the office, offering helpful, responsive support to staff, visitors, and external contacts., • Operate standard office equipment such as computers, copiers, and fax machines. Required Skills & Abilities • Strong customer service skills with a polished, professional communication style - you will be answering phones, greeting deliveries, providing dispatch, and communicating with attorneys., • Ability to organize and prioritize multiple tasks in a fast-paced environment., • Ability to lift and transport boxes weighing up to 25 lbs., • Clear and effective communication across phone, email, written correspondence, and in-person interactions., • Flexibility to work irregular hours beyond the standard 35-hour work week when necessary. Education & Experience • High School Diploma or GED required., • Prior messenger, delivery, or customer service experience preferred, ideally within a professional services or law firm environment., • Strong interpersonal skills and familiarity with local routes and transportation options., • Demonstrated commitment to confidentiality and discretion. Compensation: The expected base salary for this role is $60,000, with the final offer determined by factors such as experience, qualifications, and education. Competitive benefits are also provided. Company DescriptionExperience and commitment is rewarded! Dynamic team focused on professional development and career support.Experience and commitment is rewarded! Dynamic team focused on professional development and career support.

Job DescriptionDescription: Night Auditor / Front Desk Host (Part-Time to Full-Time Growth Opportunity) Pay: $17/hour Job Summary Hyatt Place Secaucus/Meadowlands is seeking a reliable, customer-focused Night Auditor / Front Desk Host to join our team. This role is ideal for someone who is comfortable working overnight, enjoys working independently, and is interested in growing into a full-time position by cross-training on AM and/or PM shifts. As a smaller, service-driven hotel, we place a strong emphasis on guest experience, accountability, and teamwork. The Night Auditor plays a critical role in both guest satisfaction and the accuracy of our daily financial operations. Schedule & Growth Opportunity • Primary shift: Overnight (typically 11:00 PM – 7:00 AM), • Status: Part-Time to start, • Growth path: Opportunity to grow into full-time hours for candidates open to:, • Occasional AM (7a–3p) and/or PM (3p–11p) shifts, • Cross-training at the front desk Guest Service & Front Desk Operations • Provide friendly, professional, and confident service to guests overnight, • Handle check-ins, check-outs, guest requests, and issue resolution, • Serve as the primary on-site contact overnight, including emergency response, • Complete the Night Audit and End-of-Day process accurately and on time, • Balance daily transactions and reconcile reports, • Prepare and distribute daily audit and flash reports, • Conduct periodic security walkthroughs (property-specific), • Follow all safety and emergency procedures, • Maintain radio communication with overnight staff as applicable, • Communicate effectively with the morning team during shift transitions, • Assist with light setup or preparation tasks for the next business day, • Train new Night Auditors when requested Required • High School Diploma or equivalent, • At least 1 year of experience in hospitality, customer service, or a related field, • Comfortable working independently with minimal supervision, • Strong attention to detail and basic accounting/math skills, • Clear communication skills and professional demeanor, • Previous hotel front desk or night audit experience, • Familiarity with hotel PMS systems (Opera experience a plus), • Prior cash handling or end-of-day balancing experience, • Someone who likes overnight work, • Someone who values structure, accuracy, and routine, • Someone who enjoys guest interaction but can also focus independently, • Supportive leadership and clear expectations, • Small-hotel environment where your work matters, • Opportunities to learn multiple shifts and grow professionally, • Free on-site parking, • Hyatt brand experience and standards Requirements:

Job DescriptionBenefits: • 401(k), • Opportunity for advancement We have immediate openings for both full-time and part-time positions. Overnight coverage is needed 4-5 days per week, so flexible availability is a plus! Shift Hours: 11:00 PM 7:00 AM Responsibilities: • Greet and assist residents and visitors in a courteous and professional manner, • Monitor building access and maintain a secure environment, • Respond to resident inquiries and resolve minor issues efficiently, • Handle package deliveries and maintain logs, • Communicate with management and emergency personnel when needed, • Maintain lobby and common areas neat and presentable Requirements: • Prior concierge, front desk, or customer service experience preferred, • Strong communication and interpersonal skills, • Dependable, punctual, and professional appearance, • Ability to work independently and remain alert overnight, • Must be authorized to work in the U.S., • Background check required Location: Jersey City, NJ Immediate hire interviews this week!

Job Description West Side Federation For Senior and Supportive Housing, Inc. West 74th Street Home Job Description: Shift Supervisor-Personal Care Specialist Under the supervision of the personal care program supervisor and the administrator, provide a range of services and supervision to residents of West 74th Street Home with the goal of enabling residents to live permanently at West 74th Street Home, as safely and independently as possible. SUPERVISION: • Supervise personal care and housekeeping staff on assigned shift., • Supervise the personal hygiene and physical well-being of residents through building rounds and task supervision of Personal Care-Housekeeping staff., • Assist residents, as needed, in activities of daily living, including: showering, bathing, dressing, grooming, toileting, walking, eating, personal care, • Daily and as often as necessary: make beds, empty garbage, clean toilet and sink, assure any health or safety issues are immediately addressed (for example: changing soiled sheets, reporting and following through on any needed emergency repairs), • Responsible for all emergency procedures during shift, such as calling 911 for a resident who is ill or has fallen, • Reporting on shift duties and events in the personal care log book, • Supervise dining room during meal times:, • Escort residents who may need assistance to and from the dining room, • Maintain daily meal census. If a resident is unexpectedly absent from a meal, physically check his/her room to assure her/his safety, implementing emergency procedures if necessary, • Deliver meals to residents who are ill in their rooms., • Assure that meals are served in timely and courteous manner, • Provide conflict resolution services to residents and staff in the dining room during meals, • Assist in serving as necessary, • Facilitate recreation and activity groups as scheduled, • Assist residents in moving into the residence and assist residents, as needed, when discharged from the residence., • Assist residents in administration of medications, as needed, • Supervise maintenance of the common areas of the mezzanine, lobby, and front sidewalks by appropriate staff each shift., • As needed: assure that the front desk of the building is covered by staff with appropriate skills throughout assigned shift. SHIFT SPECIFIC DUTIES: Morning Shift Supervisor: • Supervisor the housekeeping duties of the four floor personal care housekeepers, • Maintain inventory of housekeeping supplies and personal care supplies and linens, • Supervise (and in some cases perform) special housekeeping and personal care projects (For example: maintaining curtains in resident rooms, packing up a residents room, shaving or cutting hair for persons who could not otherwise afford it)., • Host and facilitate afternoon and evening tea, serving and promoting social interactions, • Perform rounds of the building to assure resident safety (generally at 4 PM, 6:30 PM, and 9 PM), • Assist residents as needed with personal care activities, especially those associated with bedtime, • Provide assistance to residents who need help with incontinence garments, • Split overnight personal care and housekeeping duties with Personal Care Aide/Housekeeper, • Perform medication room control substance count, • Supervise any overnight medications, • Supervise and/or perform building rounds at least hourly, as a fire safety measure and to assure resident safety, • Supervise and/or perform personal care activities for residents as needed., • Supervise and/or perform personal care activities so that residents with special needs (as delineated in the facility log or in care plans) receive appropriate and timely assistance., • Assure that personal care staff at the front desk receive relief for breaks, • Assure that laundry is done in accordance with facility procedures, through supervision of staff and/or performance of laundry tasks.OTHER, • Work as a member of the team to establish and maintain high level of care and respect for and communication with residents., • Work cooperatively with other staff members, • Share information about resident progress, needs, and problems with other staff, • Attend training sessions and conferences as required for enhancement of job skills, • Implement emergency procedures as necessary, • Submit all required reports in a complete and timely manner, • Assist with other duties as directed SCHEDULE: • Saturday 6am-2pm, • Tuesday 2pm-10pm, • Wednesday 2pm-10pm, • Thursday 2pm-10pm, • Friday 6am-2pm QUALIFICATIONS EXPECTED: • Minimum of 3 years experience working with dependent persons, • Preferred: Experience working with elderly persons, homeless persons, and/or persons living with serious mental illness., • Able to work in a multi-cultural environment, with staff and residents, • At least 21 years of age., • Emotionally, mentally, and physically able to perform job responsibilities., • Able to speak, read, and write English (as required by DSS regulation 487.9.13) Equal Employment Opportunity (EEO) has been, and will continue to be, a fundamental principal at WSFSSH, where employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law. 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Job Description Guest Services Agent/ Night Auditor Relief SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service-related functions and to maintain high standards of service and hospitality. Process daily audit of the hotel’s financial data. ---Overnight shift coverage requrired when needed-- RESPONSIBILITIES: • Provide the highest quality of service to the customer at all times. Promptly and effectively deal with guest complaints and requests., • Check guests in and out efficiently and in a friendly manner., • Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by M&R Hospitality Management., • Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions., • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies., • Take reservation requests efficiently., • Answer switchboard in accordance with standards of proper telephone etiquette., • Block rooms and handle special requests., • Monitor room availability., • Handle safe deposits by guests per established procedures., • Keep lobby, back office and desk area clean and presentable., • Have a thorough knowledge of emergency and security procedures., • Offer and properly handle requests for wake-up calls., • Know how to clean guest rooms to standards., • Open and close shift; make cash drops., • Ensure all credit cards, cash, and change fund are balanced throughout each shift., • Inform management of any guest or systems related complaints or problems., • Communicate with incoming staff and management by logging pertinent information in the pass on log., • Keep maintenance informed of all maintenance needs., • Pass on guest lost and found inquiries to management or supervisors., • Assist in marketing effort by completing Company Tracking nightly., • Verify each Front Desk shift’s transactions. Process credit card transactions., • Post tax charges to all guest folios, • Finalize transactions completed during the day., • Create and/or print required reports., • File or transmit reports as directed., • Prepare folios for departing guests., • Post telephone charges, valet charges, and other miscellaneous charges to guest accounts., • Administer guest payment policies., • Responsible for shift cash transactions., • Responsible for maintaining hotel key security system. Administer guest safe deposit boxes., • Responsible for knowing hotel emergency procedures., • Coordinate with other departments to fulfill guest special requests., • Communicate facilities and services to guests at check-in., • Answer guest questions regarding local area facilities., • Must wear proper uniform at all times in accordance with the Standards of Appearance. Have a thorough knowledge of emergency procedures., • Practice safety standards at all times., • Be able to move luggage or packages weighing up to 40 lbs., • Each associate will be required to follow the rules as found in the M&R Employee Handbook, • Perform other duties as assigned by management, of which employee is capable of performing

Job DescriptionCompany Description The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture. Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group. This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting. This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York. Job Description The Guest Experience Agent(Overnight Agent) serves as the heart of the guest journey, providing personalized, anticipatory, and detail-oriented service throughout every stage of the stay. Acting as a liaison between guests and all hotel departments, this role ensures that each interaction reflects Faena’s signature warmth, artistry, and commitment to excellence. The Guest Experience Agent manages pre-arrival coordination, in-stay engagement, and post-departure follow-up, curating memorable moments that transform a stay into a meaningful experience. This position requires exceptional emotional intelligence, communication skills, and a genuine passion for hospitality. This full-time position has hourly compensation of $36.00 an hour. DUTIES AND RESPONSIBILITIES * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of all hotel guests, in-house groups, hotel extension numbers, all special requests (DND, screen calls, NRG, etc.), hours of operation of each outlet and features and services provided by the hotel. * Assist with the immediate acknowledgement of all guests and assisting all guests throughout lobby and reception area with all requests (i.e. registration, check-out, special requests or preferences, itinerary, etc. * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computer skills, including Word, Lotus, Excel, and Account Management software. * Must have excellent interpersonal and sales-related skills. * Must have exceptional organizational skills. * Must be able to handle multiple tasks and projects daily. * Must be able to work independently with little or no supervision. * Document all guest complaints or problems; notify designated department/ personnel for resolving the situation; follow up to ensure completion and guest satisfaction. * Accept, record and deliver wake-up calls. * Respond to guest emails in a timely, professional, and service-oriented manner, ensuring accurate follow-up and resolution. * Assist with in-room, property, or hotel tours as needed, delivering clear and engaging information aligned with brand standards. * Provide callers with accurate information on hotel facilities and services. * Accept and process all guest requests for screening calls, do not disturb, call forwarding, conference calls, non-registered guest, monitor telephone system problems and maintain log of such and assist in emergency situations as central communication center for hotel Qualifications * Minimum 1–2 years of experience in a luxury hotel front desk or guest services position. * Working knowledge of Opera PMS and related hotel management systems preferred. * Fluent in English with exceptional verbal and written communication skills; additional languages are a plus. * Familiarity with Forbes 5-Star service standards or equivalent luxury brand expectations. * Strong understanding of hotel operations, room categories, reservation workflows, and guest privacy protocols. * Proficient with Microsoft Office Suite and basic administrative tasks. * Demonstrated ability to handle guest complaints, service recovery, and VIP protocols with discretion. * High school diploma required; hospitality or business coursework preferred. SKILLS * Exceptional interpersonal skills and emotional intelligence in high-pressure guest situations. * Strong organizational abilities, with the capacity to manage multiple requests and tasks simultaneously. * Detail-oriented with commitment to accurate data entry and guest record maintenance. * Able to maintain a calm, polished demeanor in a busy, guest-facing environment. * Technologically savvy and confident in using phones, office software, and internal communication tools. * Adaptable, flexible, and willing to support other departments as needed. * Service-oriented with a passion for delivering personalized luxury experiences. * Strong emotional intelligence with the ability to read guest cues, anticipate needs, and adapt communication style accordingly. * Proven service recovery skills, including the ability to resolve guest concerns efficiently while maintaining composure, professionalism, and brand integrity. PHYSICAL DEMANDS AND WORK ENVIRONMENT * Endure various physical movements throughout the work areas * Ability to move safely in uneven terrain or in confined spaces * Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift * Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds Additional Information All your information will be kept confidential according to EEO guidelines.

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We are seeking a dependable and detail-oriented Administrative Assistant to support a high-volume Nursing Homes Program.This role is ideal for someone who thrives in a fast-paced environment and can manage multiple priorities while providing high-level administrative support.Answer phone calls regar

Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel! With our fresh, simple, high-quality food at a great value.Apollo is a fun and lively community-gathering place unlike any other.As we experience tremendous growth, our leaders are the driving force to our

Serving New York’s best bagels, Apollo Bagels is bringing simplicity back to the bagel! With our fresh, simple, high-quality food at a great value.Apollo is a fun and lively community-gathering place unlike any other.As we experience tremendous growth, our leaders are the driving force to our

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This role ensures a smooth ordering experience, handles payments, maintains front-of-house cleanliness, and supports overall guest satisfaction.