Northeast Operations Manager
hace 1 mes
Paramus
Job Description Regional Operations Manager - Northeast Location: Remote based out of PA, NJ, MA preferred, with up to 75% travel across the Northeast including Virginia, Delaware, Pennsylvania, New Jersey, Connecticut, Massachusetts, New Hampshire, and Maine. Position Highlights: Paradigm Oral Health is seeking a dynamic and results-driven Regional Operations Manager to support our growing network of oral surgery practices throughout the Northeast. You will play a pivotal role in overseeing the patient experience, practice efficiency, regional growth and success of multiple oral surgery practices. Reporting to the Regional Director, this role is ideal for a strategic leader passionate about operational excellence, team development, and delivering exceptional patient care. Role and Responsibilities: • Provide guidance and support to practice administrators and staff to optimize workflow, patient satisfaction, and overall productivity., • Monitor key performance indicators (KPIs) and financial performance. Take proactive measures to address any areas for improvement., • Lead and manage the day-to-day operations of multiple oral surgery practices within the assigned region., • Develop and implement operational policies, procedures, and protocols to ensure consistency and efficiency across all practices., • Identify opportunities for revenue growth, cost reduction, and operational optimization to maximize profitability while maintaining high-quality patient care standards., • Provide ongoing coaching, mentorship, and professional development opportunities to practice administrators and staff to foster a culture of excellence and continuous improvement., • Conduct performance evaluations and provide feedback to drive individual and team growth and development., • Collaborate with senior leadership to develop and execute strategic plans for business growth and expansion within the region., • Develop and implement marketing strategies to enhance brand awareness, attract new patients, and drive patient referrals to the practices., • Ensure compliance with all regulatory requirements, industry standards, and best practices governing oral surgery practices., • Stay abreast of changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance., • Recruit, hire, train, and develop top talent for key leadership and clinical positions within the region., • 5+ years of experience in dental practice operations, including multi-site or regional leadership, • Demonstrated success in driving operational performance and team development, • Strong financial acumen, including experience with budgeting, revenue cycle management, and P&L management, • Deep understanding of dental workflows, oral surgery procedures, and patient care standards in specialty practices, • Thorough understanding of healthcare regulations, compliance requirements, and industry/market trends, • Excellent communication, coaching, and team-building skills, with the ability to inspire and motivate teams towards common goals, • Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives, • Proficiency in Practice Management Software systems and Microsoft Office Suite, • Based in the Northeast and able to travel up to 75% within the assigned region, • Experience specifically within oral surgery specialty practices is preferred, • Background in scaling operations during periods of rapid growth, • Experience with KPI tracking and the use of data analytics in decision-making, • Bachelor’s or advanced degree in business, healthcare administration, or related field Who We Are: Paradigm Oral Health is dedicated to exceptional oral surgery in a comforting environment, prioritizing patient needs through collaboration with their general dentist. Our vision is global leadership in oral health, focusing on outstanding patient experiences and industry standards. We foster a positive work environment with career growth opportunities, comprehensive benefits, and a supportive culture that values work-life balance. Our goal is to empower employees to deliver excellent patient care and build strong relationships with referring dentists. What We Offer: We prioritize your personal and professional well–being, covering aspects from health to financial and social welfare. • Health, Dental, Vision, with HSA Option, • Paid Life Insurance, • Accident and Hospital Indemnity Insurance, • Paid Time Off and Sick Leave, • 401k with Company Match, • Short/Long Term Disability, • Employee Assistance Program, • National Discount and Rewards Marketplace, • Paid Parental Leave