Customer Care Support I
il y a 3 jours
Tyler
Job Description Position Title: Customer Care Support I Exempt Status: Non-Exempt Reports to: Assistant Customer Care Manager Location: Diboll or Tyler Benefits: • Medical, Prescription Drugs, Dental, and Vision Insurance, • Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment, • 401(k) with a Match, • Basic, Voluntary, and Dependent Life Insurance, • Paid Time Off, • Paid Bank Holidays, • Workplace Wellness Programs, • Employee Assistance Programs Essential Functions: • Builds customer loyalty by executing the Customer Service Standards and providing enthusiastic, professional, and courteous service to Southside Bank customers and employees., • Shows genuine interest in helping customers through telephone conversation, by identifying their needs of financial products and services while meeting needs., • Consistently performs with accuracy and efficiency to build customer confidence and trust., • Maintains positive and supportive relationships with team members and customers., • Promotes efficiency with unwavering patience and determination to solve customer’s needs., • Effectively communicates with customers through the telephone and with team members across the Bank., • Performs duties according to set Bank procedures and policies., • Performs well-defined activities, which require accuracy and attention to detailed information., • Types, enters, transcribes, and posts data., • Gathers, collates, classifies, and reports information., • Analyzes data to determine the time, place or sequence of operations., • Adapts effectively to changing work tasks, technology, procedures, conditions and physical demands., • Applies prudent judgment to carry out verbal or written instruction and to solve problems in standardized work situations., • Knows the products and services offered by the Bank with the ability to explain key benefits to customers., • Maintains the security and confidentiality of pertinent information and records., • Continues professional development through training, seminars, membership in professional associations, as applicable., • Maintains confidentiality of all sensitive Bank information., • Maintains a positive and caring atmosphere for customers and employees consistent with Southside Bank’s mission, CORE Values, and Blue Book culture guide., • Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees., • Participates in proactive team efforts to achieve departmental and company goals., • Understands and agrees to abide by the policies and procedures established at Southside Bank., • Responsible for complying with audit policies and procedures as they pertain to this position., • Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program., • Complies with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources., • High School diploma or general education degree (GED)., • One year of customer service experience., • Proficient in typing, 10-key calculator and data entry., • Excellent oral and written communication skills., • Excellent attention to details., • Excellent telephone etiquette skills., • Clear Fluent English., • Ability to read and comprehend simple instructions, short correspondence, and memos., • Ability to write simple correspondence., • Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization., • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals., • Ability to read and interpret documents such as safety rules, operating and maintenance., • Ability to speak effectively before groups of customers or employees of organization., • Intermediate personal computer skills, including electronic mail, record-keeping, routine database activity, word processing, spreadsheet, graphics, etc., • Must be able to remain in a stationary position 90% of the time., • The person in this position needs to occasionally move about inside the office to visit other offices, conference rooms, office machinery, etc., • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and telephone., • Constantly positions self to operate on a computer., • Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation., • Monday through Friday, as scheduled, 8:00am – 7:00pm., • Saturday, as scheduled, 9:00am – 4:00pm., • Available for overtime, as needed. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Nettoyage et Entretien
Chauffeur et Livraison
Personnel de cuisine
Serveurs
Bâtiment et Travaux
Sécurité
Esthétique et Beauté
Fast-food
Commerce de détail
Secrétariat et Administration
Entreposage et Stockage
Vente et Marketing
Hôte et Hôtesse
Service à la clientèle
Divertissement
Art, Médias, Design
Comptabilité et Finances
Gestion
Industrie et Production
Ingénierie
Mode
Rédaction et Édition
Sciences
Service juridique
Soins aux animaux
Soins aux enfants
Soins de santé
Sports et Bien-être
Technologie de l'nformation
Travail en ligne
Éducation
Événements et Promotion
Autre