Care Coordinator- Long Island- Bellmore
2 days ago
New York
Job DescriptionCare Coordinator/Front Desk- Bellmore, Long Island Great News! The Nation’s Top Physical Therapy Practice (that’s us!) is looking for lifetime members to join our unconventionally passionate family at our newest Long Island location in Bellmore. Our Mission is to get New Yorkers back to life. How do we do that? With our five-star customer service in Physical/ Occupational therapy and human interaction. What you will be doing? As a Care Coordinator you will provide amazing customer service for patients from their first interaction through their last. You are the first and last impression for our patients and must perform the following tasks to the highest standards: Make our patients feel welcomed and valued, while also controlling the flow of the appointment.Respond to all patient phone calls and emails within 2 hours and always within 24 hours.You will guide our patients entirely through our out-of-network experience.Greet all patients who enter the clinic with a smile.Demonstrate a high level of customer service at all times.Follow the company SPEAR-IT values; Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork.You maintain a high copay collections rate.You show up ten minutes early and you understand the urgency behind our patient’s need for help and healthcareYou enter patient data with a high accuracy rate What are we looking for?No experience required!Someone who is hospitable, welcoming, and team-orientedYou have a passion for helping othersGreat communication skills and a friendly personality You have great attention to detailSelf motivated and have a willingness to go above and beyondYou enjoy seeking out an opportunity to make an impact daily and connecting with peopleBA/BS degree preferred, not required What are we looking for?No experience required!Someone who is hospitable, welcoming, and team-orientedYou have a passion for helping othersGreat communication skills and a friendly personality You have great attention to detailSelf motivated and have a willingness to go above and beyondYou enjoy seeking out an opportunity to make an impact daily and connecting with peopleBA/BS degree preferred, not required What will you get from us? Paid TrainingLeadership Development with Spear Future Leaders Program Medical, Dental, and Vision Benefits, 401K, Commuter Benefits, Paid Time Off (PTO) and Paid Holidays FSA/HSA Discounted gym memberships, pet insurance, and select cellphone carriers Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc. Company EventsQualifications • Previous customer service experience., • Someone who is hospitable, welcoming, and team-orientated., • Strong communication skills and ability to multi-task., • A strong attention to detail and willingness to grow., • BA.BS degree preferred, not required.What We Offer, • We know that exceptional patient service can only be achieved when our team is well cared for., • We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:, • One Medical paid membership. Learn more at onemedical.com/business, • Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program., • Medical, Dental, Vision Benefits, Commuter FSA Plan., • 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation, • Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health, • Commuter FSA Plans – pretax savings plans for travel to & from work, • Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness., • Manual dexterity to manipulate office equipment and make written notations., • Ability to use computer keyboard 90% of each workday., • Hearing acuity to communicate over the telephone., • Visual acuity to read information on computer screen., • The ability to sit, stand, walk for extended periods of time