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Job Description Be the Heart of Our Bronx Dental Practice - Dental Office Receptionist Opportunity! Are you a customer service superstar with a passion for helping people feel welcome and cared for? Do you thrive in a fast-paced, patient-centered environment? If so, we invite you to join Concerned Dental Care of the Bronx, where exceptional patient experiences start at the front desk! Our state-of-the-art practice provides comprehensive dental services for patients of all ages, and we are looking for a friendly, organized, and detail-oriented Dental Office Receptionist to join our dedicated team. If you have strong communication skills, a warm demeanor, and the ability to multitask, this is the perfect opportunity for you! Why Join Concerned Dental Care of the Bronx? • Competitive Pay: $18-20/hour based on experience, • Comprehensive Benefits Package: Medical, vision, dental, 401K with match, life insurance, and disability, • Paid Time Off: 3 weeks PTO + 8 paid holidays, • Growth & Development: Opportunities to advance within our growing network, • Modern & Professional Work Environment: Work with a skilled, supportive team in a high-tech dental office Location: Concerned Dental Care of the Bronx: 55 Mosholu Parkway North, Bronx, NY 10467 Schedule: Monday - Friday: 8AM - 5PM *no weekends Your Role as a Dental Office Receptionist As the first point of contact for our patients, you will: • Create a welcoming and professional atmosphere for all patients and visitors, • Manage phone calls efficiently - answering inquiries, scheduling appointments, and directing calls, • Check patients in and out smoothly, ensuring all paperwork and records are accurate, • Verify insurance benefits and process payments with confidence and accuracy, • Organize and maintain patient records while upholding privacy and compliance standards, • Handle administrative tasks, including data entry, mail sorting, and document management, • Support the clinical team by maintaining effective communication and coordination What We’re Looking For • Minimum of one year of dental office experience (Required), • Previous front desk or administrative experience (Preferred), • Strong attention to detail and ability to multi-task in a busy setting, • Excellent communication and customer service skills, • Proficiency in computer systems and data entry, • Positive, team-oriented mindset with a passion for patient care Be the Friendly Face of Our Practice - Apply Today! At Concerned Dental Care of the Bronx, we know that a great front desk team sets the tone for the entire patient experience. Join us and be a part of a supportive, patient-focused practice where you can grow your career while making a difference in people’s lives every day! Concerned Dental Care of the Bronx is a proud affiliate of Affinity Dental Management, an equal opportunity employer committed to a diverse and inclusive workforce. We encourage qualified candidates from all backgrounds to apply and will consider all qualified applicants for employment without regard to race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, or genetic information or other characteristics protected by law. All candidates' employment is contingent on successful completion of a background check, reference check, and employment verification. {Dental Receptionist, Dental Office Administrator, Dental Office Receptionist, Front Desk Coordinator - Dental, Dental Administrative Assistant, Dental Office Front Desk Coordinator, Dental Secretary, Front Office Dental Receptionist}

Job DescriptionAbout UsNourish is on a mission to improve people's health by making it easy to eat well. Nutrition-related chronic disease is the largest and most overlooked crisis in the world. Food can be medicine: working with a Registered Dietitian is one of the most effective interventions available, but <1% of eligible Americans use their covered benefits.Nourish is building an AI-native, patient-friendly healthcare system centered on nutrition that improves outcomes, lowers costs, and helps people live healthier, longer lives. We launched three years ago, are live in all 50 states, and already have thousands of dietitians and hundreds of thousands of patients on the platform.We are growing quickly, have partnered with national health insurance companies and provider groups, and have raised $115M from top-tier VCs including JP Morgan Growth Equity, Thrive Capital, Index Ventures, Y Combinator, Maverick Ventures, Box Group, Atomico, G Squared, and Pinegrove Venture Partners. Our angel investors include world-class healthcare founders from Oscar, Rightway Health, Headway, Spring Health, and Alto Pharmacy, as well as soccer star Alex Morgan and the founders from Olipop and Notion.Learn more about us here and read about our recent Series B here.About the role As the Senior Manager, Customer Experience at Nourish, you'll lead the charge in building and scaling a high-performing CX team at one of the fastest-growing healthcare start-ups. You'll help design and manage CX team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient and provider experience. You'll be at the forefront of innovation in healthcare operations, leveraging AI and technology to streamline workflows, and support Nourish's unique care model. Your work will directly shape how our CX function supports business growth, new product launches, and the future of the company. This is a highly cross-functional role that sits at the intersection of operations, and the dietitian and patient experience. You'll manage and develop a team of CX Associates, collaborate with teams across Product & Engineering, Revenue Cycle Management and Provider Operations. You'll collaborate with external vendors and BPO partners, and lead critical operational projects from ideation to execution. This role reports directly to the Head of CX and will have a significant hand in shaping the success of CX at Nourish. This is a full-time role. We prefer NYC-based candidates who can work from our Flatiron office 1–2 days per week, with some remote flexibility, but we're also open to fully remote candidates if it's the right fit. Key responsibilities: • Manage and lead a team of CX Associates, providing ongoing performance feedback, coaching, and career development., • Oversee day-to-day CX operations, ensuring workflows are executed with a high degree of accuracy and efficiency with a focus on putting patients and dietitians first., • Lead hiring, onboarding, and training initiatives to scale the CX Associate team., • Continuously identify and implement workflow optimizations to improve SLAs, CSAT and handle times., • Act as a cross-functional liaison between RCM, Product, Provider Operations, and external vendors and BPOs, • Ensure smooth operational launches for new business lines., • Own and drive ad-hoc operational projects to support business growth and process improvement., • Develop and manage key performance metrics to track team productivity and workflow success. We'd love to hear from you if: • You have 5+ years of experience, with at least 2 years managing a team of 3 or more., • You excel at building relationships and cross-functional collaboration, with experience partnering across technical, operational, and external teams., • You are a strong communicator with high EQ and know how to tailor messaging for different audiences., • You approach problems with a patient-centric approach, focused on delivering best-in-class experience across a patient's health journey, • You have a bias for action and are a proactive, independent problem-solver who thrives in dynamic environments., • You're tech-savvy, with experience using platforms like Front, Aircall, Intercom, and are quick to learn new systems., • You are highly organized, detail-oriented, and can maintain structure even when processes evolve frequently., • Experience in telehealth, healthcare operations, or healthtech companies is a strong plus.More InformationMission & Vision & SuccessNourish Clinical PhilosophyValuesWhy Nourish ExistsTeamCompensation & BenefitsHow We WorkPlease note that you must be legally authorized to work in the U.S. for this position.