Service Manager
4 days ago
Latham
THE POSITION IN A NUTSHELL Sciens Building Solutions is seeking a Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization. WHAT YOU’LL BE DOING (and doing well!) • Manage the service department of assigned Division., • Supervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers., • Responsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs., • Responsible for executing service inspections on time and resolution of system deficiencies., • Responsible for developing a budget and meeting revenue and gross margin targets., • Responsible for delivering projects within the original budgeted cost., • Responsible for executing monthly financial performance analysis. Reports the information in an effective manner to management and takes corrective action as needed., • Responsible for efficient asset management, such as inventory and company service vehicles., • Responsible for building a high-performance culture to include annual performance reviews and development initiatives., • Responsible for manpower planning and allocation., • Responsible in part for customer satisfaction and cash collections., • Works closely with the sales and installation teams to support the growth and profitability of the Division., • Responsible for control and calibration of inspection, measuring, and testing equipment., • Two to five years of experience in a service operations manager role within the fire detection, fire protection, security, or electrical environment., • Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors., • Strong, positive team builder with leadership ability., • Knowledge of current fire alarm, clean agent/special hazard fire suppression, security, and electrical systems., • Strong understanding of Profit and Loss statements and key financial drivers., • Ability to attract, develop, grow, and retain a team., • Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions., • Valid driver’s license., • Must be able to pass a background check and drug screening., • Able to work independently., • Excellent organizational, decision-making, and communication skills., • Proficient in NFPA codes and standards., • Strong computer skills; proficient at Microsoft Office., • Knowledge of OSHA safety standards., • NICET Level II. WHAT WE’RE BRINGING TO THE TABLE • Competitive salary based on qualifications., • Paid time off plan and holidays., • 401(k) matching., • Short term and long-term disability., • Medical, dental, and vision plans with options., • Life insurance., • Company cell phone, laptop, and vehicle., • Professional career development opportunities. Pay Rate: $75,000- $100,000 annually depending on experience.