Patient Access Supervisor
hace 16 días
Valhalla
Job DescriptionSupervisor, Patient AccessJob Type: Temporary (6-Month Assignment) Pay Rate: $32-36/hour Location: Hawthorne, NY | On-site (Monday-Friday, Business Hours) Job OverviewMadison Approach Staffing is recruiting for a Supervisor, Patient Access for our client's Patient Accounts department. Our client is a large healthcare organization seeking an experienced healthcare operations leader to oversee daily patient access functions including pre-registration, registration, insurance verification, and inpatient notifications for both inpatient and outpatient services. This role manages admissions, discharges, and transfers while supervising registration staff in a 24/7/365 operation. The ideal candidate has strong leadership skills, deep knowledge of revenue cycle operations, and ability to drive process improvement while ensuring patient and physician satisfaction. This is a 6-month temporary assignment.Key ResponsibilitiesOperations Management • Oversee all patient access administrative functions including admissions, discharges, and transfers for inpatient and outpatient services, • Manage daily operations of pre-registration, registration, insurance verification, and inpatient notification processes, • Ensure adequate professional staffing levels and coordinate staffing needs to support accurate completion of scheduled patients, • Schedule registration representatives ensuring proper coverage of 24/7/365 department operations, • Monitor key performance metrics and accuracy of patient accounts; identify trends and system issues, • Coordinate integration of pre-registration, pre-certification, insurance verification, and medical necessity checks with scheduling department, • Resolve duplicate MRN issues, manage dashboards and worklists associated with patient access functionsLeadership & Staff Development, • Provide on-site direct leadership and management by coaching, developing, and empowering direct reports, • Manage non-clinical staff to promote optimal productivity, achieve patient and physician satisfaction, and engage employees to perform at highest level, • Conduct personnel actions including performance evaluations, scheduling, and weekly timecard approvals, • Train new employees on all applications associated with admissions, discharge, and transfer activities, • Provide ongoing updates, education, and follow-up training to team members, • Role model professional behaviors, approaches, and attitudes, particularly in stressful situationsProcess Improvement & Quality, • Identify areas for process improvement and implement solutions to enhance patient access operations, • Monitor daily quality of key performance metrics and account accuracy, • Develop and implement processes for responding to patient and employee concerns and issues, • Serve as liaison between physician practices, management, and supporting departments, • Foster positive relationships with patients, physicians, and internal departments, • Utilize education, experience, and analytical judgment to ensure patient and physician satisfactionRevenue Cycle & Denials Management, • Comply with denials management policy to determine cause, resolve issues, and assist with appeals preparation, • Support re-billing processes for inpatient and outpatient denials, • Ensure resolution of relevant insurance verification and authorization matters prior to date of service, • Coordinate with revenue cycle team on insurance verification processes and medical necessity requirementsSystem & Technology Management, • Oversee use of patient management systems, Kronos, payer websites, and document imaging systems, • Resolve system issues and coordinate with IT and vendors as needed, • Ensure accurate data entry across multiple patient access programs and software platforms, • Attend meetings related to job functions and responsibilitiesRequired Skills & Experience, • Experience: 3 years healthcare revenue cycle or clinic operations experience, OR 1+ year in related leadership role, • Education: High school diploma or GED required, • Systems Proficiency: Kronos, patient management systems, payer websites, document imaging systems, vendor management platforms, • Medical Knowledge: Medical terminology, Medicare medical necessity guidelines, commercial authorization requirements, • Technology: Microsoft Office Suite (Excel, Word, Outlook), data entry across multiple systems, • Revenue Cycle Knowledge: Understanding of hospital operations, authorization requirements, procedures, and protocols, • Clinical Documentation: Ability to read and understand clinical documentation, anatomy, and ICD codes with emphasis on inpatient and outpatient services, • Leadership: Proven ability to manage, coach, and develop staff in fast-paced healthcare environment, • Communication: Proficient oral and written communication skills; ability to communicate cooperatively with patients, families, providers, and staff, • Customer Service: Handle difficult or upset callers with professionalism and compassion, • Problem-Solving: Strong attention to detail with ability to assess and resolve conflicts in timely manner, • Multi-Tasking: Work effectively in multi-task, fast-paced environment while prioritizing and completing tasks timely, • Interpersonal Skills: Tact, understanding, and ability to build relationships across departmentsPreferred Skills & Experience, • Bachelor's degree in Healthcare Administration, Business Administration, or related field, • CHAM (Certified Healthcare Access Manager) or CPAR (Certified Patient Access Representative) certification, • Experience supervising 24/7 healthcare operations, • Epic or other enterprise EMR experience, • Knowledge of New York State-specific payer requirements and regulations, • Experience with healthcare denials management and appeals processes, • Bilingual (English/Spanish) helpful, • PHR or SHRM-CP certification for HR/personnel management functionsWork Schedule & Details, • Full-time position: Monday-Friday, business hours (flexibility required for 24/7 operation coverage), • On-site in Hawthorne, NY, • Temporary assignment: 6 months, • Large healthcare organization environment, • Supervisory role managing registration representatives in high-volume patient access department, • May require occasional evening, weekend, or holiday coverage to support 24/7/365 operations, • Fast-paced, multi-tasking environment requiring strong organizational skillsTo Apply: Please submit your resume to Madison Approach Staffing. Only qualified candidates will be contacted for interview consideration. #zr
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