Assistant Manager
15 days ago
Robbinsville
Job DescriptionBenefits: • Bonus based on performance, • Employee discounts The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians., • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines., • Assist with Staff Management and provide backup support to Club Manager as needed., • Assist in scheduling and supervising staff., • Member service oversight - Ensuring staff is providing a superior customer experience at all times., • Assist in resolving or escalating employee issues or concerns., • Involved in all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate all member requests, issues and questions., • Assist in overseeing cleanliness and maintenance of facility., • Assist in ordering of supplies using specific budget based on club requirements., • Assist in tracking statistics and reports (weekly, monthly, and annually)., • Backup support for any employee who is absent.Qualifications/Requirements, • Superior customer service skills, preferably in the fitness industry., • Experience working as a Member Service Representative at Planet Fitness., • Solid supervisory, diplomacy and listening skills., • Basic computer proficiency (Microsoft Suite)., • Hard working, enthusiastic and energetic!, • Strong problem resolution skills., • Current CPR Certification required., • High school diploma/GED equivalent required., • Must be 18 year of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occassionally lift up to 50 lbs., • Will occasionally encounter toxic chemicals during shift.