Member Services Representative Sub
13 days ago
Harker Heights
Job DescriptionLooking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations! But it all starts at the front desk where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness. Essential Duties and Responsibilities • Provide an exceptional customer service experience by filling in for available shifts when needed. -Responsibilities include: • Be on call to assist with shift coverage, as needed, • Check members into the system., • Take prospective members on tours then assist them with the new account sign-up process, • Facilitate needed updates to members accounts., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Detailed cleaning in all areas of the facility.Qualifications/Requirements, • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • People with positive mental attitudes excel here!, • Customer service background preferred., • Punctuality and reliability is a must., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Must be able to occasionally lift up to 50 lbs., • Will occasionally encounter commercial cleaning products during shift., • Our team players and members are our top priority! Thats why we are following super-strict safety and cleaning protocols., • Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates., • Squeaky Clean! Weve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19., • Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all., • Need a day off? Full time employees have paid leave to take a break!Benefits & Perks, • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay, • Every Team Player receives a FREE Planet Fitness Black Card Membership, • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources