Trabajos quality assurance en Killeen, TexasCrear alertas

ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today! POSITION DESCRIPTION Epic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Psychologist for the 2025 - 2026 school year. · Duration: ASAP - 05/22/2026 · Location: Killeen, TX · Location Type: On-Site;Hybrid · Schedule: Full Time · Hours: 37.50 · Grade/Age Levels: Elementary School;High School;Kindergarten;Middle School · Weekly Pay Range: $40.50 – $46.58 per hour on a local contract BENEFITS We offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy: · Competitive compensation packages for both local and travel contracts · Medical, Dental, and Vision benefits · Infertility & Domestic Partner Coverage · Summer Insurance Coverage · Paid Non-Student Days & Holiday Pay · 401K matching · Wellness and Employee Assistance Program (EAP) · CEU & license reimbursements · Referral bonuses of $1000 QUALIFICATIONS The minimum qualifications for School Psychologist: · 1 year of verifiable, professional experience as School Psychologist within the last 3 years (may include residency or clinical practicum) · Valid School Psychologist credential/license or in process in state of practice · Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.

ABOUT US Together, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today! POSITION DESCRIPTION Epic Special Education Staffing is partnering with an exceptional school district who is looking for a contract Educational Diagnostician for the 2025 - 2026 school year. · Duration: ASAP - 05/28/2026 · Location: Killeen, TX · Location Type: On-Site · Schedule: Full Time · Hours: 37.50 · Grade/Age Levels: Elementary School · Weekly Pay Range: $38.25 – $43.99 per hour on a local contract BENEFITS We offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy: · Competitive compensation packages for both local and travel contracts · Medical, Dental, and Vision benefits · Infertility & Domestic Partner Coverage · Summer Insurance Coverage · Paid Non-Student Days & Holiday Pay · 401K matching · Wellness and Employee Assistance Program (EAP) · CEU & license reimbursements · Referral bonuses of $1000 QUALIFICATIONS The minimum qualifications for Educational Diagnostician: · 1 year of verifiable, professional experience as Educational Diagnostician within the last 3 years (may include residency or clinical practicum) · Valid Educational Diagnostician credential/license or in process in state of practice · Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time. At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes. Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.

JOB SUMMARY The Med Lab Scientist 2 performs and monitors a full range of laboratory testing and analysis. Assumes responsibility for problem resolution, quality control, and required equipment maintenance with minimal supervision. ESSENTIAL FUNCTIONS OF THE ROLE Performs laboratory tests in compliance with department procedures and all pertinent regulatory requirements. Follows quality control, quality assurance, safety, and infection control procedures. Performs instrument maintenance, calibration, and troubleshooting. Accurately reports test results. Maintains appropriate inventory of supplies. Maintains effective communication and working relationships with all laboratory personnel, other disciplines, and external customers. Participates in laboratory projects and educational activities. Demonstrates and educates laboratory principles and technical skills to others. KEY SUCCESS FACTORS Knowledge of laboratory regulations, protocols and procedures. Analytical and critical thinking abilities. Ability to comprehend and communicate instructions. Ability to perform laboratory protocols and procedures. Skill in the use of computers and related software applications. Knowledge of safety and infection control standards. Ability to work in a team environment. BENEFITS Our competitive benefits package includes the following • Immediate eligibility for health and welfare benefits, • 401(k) savings plan with dollar-for-dollar match up to 5%, • Tuition Reimbursement QUALIFICATIONS • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification, • EXPERIENCE - Less than 1 Year of Experience Cert Histocompatibility Spec (CHS-ABHI), Cert Histocompatibility Techno (CHT-ABHI), Clinical Laboratory Scientist (CLS), HEW (HEW), Medical Laboratory Scientist (MLS), Medical Technologist (MT), Specialist in Cytology-ASCP (SCT), Specialist in Cytometry-ASCP (SCYM), Molecular Biology Spec-ASCP (SMB): .

Job Description Overview Community Medical Centers has been providing central California with the highest level of care available in the region. Community Regional Medical Center measures up with top hospitals nationally and is the 3rd largest in California! With 685 beds, we are home to the only comprehensive Burn and Level I Trauma center between Los Angeles and Sacramento. The 56,000 square-foot emergency department is one of the largest and busiest in California! We have an 84-bed Level III NICU and plan to significantly expand pediatric specialty care. Our hospital serves 2.5 million people within 9 counties, averaging a daily census of 641 patients. We're affiliated with UCSF as a teaching facility; trained 3,000 Medical Doctor's to date plus continuous invests in research and training grants. Responsibilities • Provides delivery of clinical pharmacy services, drug information and monitoring of pharmacotherapy, to a specific patient population., • Reviews drug orders and checks work completed by ancillary personnel in the department., • Serves as drug expert and consultant to physicians, nursing staff and other hospital personnel., • Responsible for participating in pharmacy student and resident education., • Provides quality assurance review of drug utilization throughout the hospital for various medical staff committees and the department. Qualifications Education• Doctor of Pharmacy (PharmD) requiredExperience• 2 years of work experience or completion of a Post Graduate Year 1 (PGY1) Pharmacy Residency requiredLicenses and Certifications• RPH - Registered Pharmacist with valid State of California Pharmacist License required• BLS - Current Basic Life Support (BLS) for Healthcare Providers by American Heart Association (AHA) required• ACLS - Advanced Cardiac Life Support Certification (depending on area specialty) required• PALS - Pediatric Advance Life Support Certification (depending on area specialty) required• BPS - Board of Pharmacy Specialties Certification related to area specialty required

MD/DO - Psychiatrist Austin - the coolest city in the Southwest The Community - Austin What is it about Austin, Texas? This southern city keeps making headlines. Austin was recently voted the No. 1 place to live in America for the third year in a row - based on affordability, job prospects, and quality of life. It was named the fastest-growing large city in the U.S. It ranked No. 4 of the best large cities to start a business. It was chosen among the top 15 cities in the United States to visit. And its home state of Texas took the top spot in a study of the best states for female entrepreneurs. It's no secret that Austin, Texas is a hotbed for technology, startups, and innovation. There are so many tech companies that Austin has been nicknamed "Silicon Hills." Apple recently announced that it is creating a $1 billion campus with the capacity for 15,000 employees, making it the largest private employer in Austin. A hiring surge from Facebook is turning Austin into the third-largest U.S. hub outside of the company's Silicon Valley headquarters. And in the past couple of years, Google and Oracle have opened offices downtown. Why Austin? For one thing: "Everything is bigger in Texas," Texas Governor Greg Abbott said at a press conference in December. Austin has also long been the tech center of Texas, with 6,500 startups and tech companies based here, including Dell Fort Hood - One of Seven Poly-trauma Centers in the U.S. Fort Hood is a U.S. military post located in Killeen, Texas. The post is named after Confederate General John Bell Hood. It is located halfway between Austin and Waco, about 60 miles (100 km) from each, within the U.S. state of Texas. Its origin was the need for wide-open space to test and train with World War II tank destroyers. The War Department announced the location in January 1942, and the initial completion was set for that August. As originally constructed, Fort Hood had an area of 158,706 acres (64,226 ha), with billeting for 6,007 officers and 82,610 enlisted personnel. The main cantonment of Fort Hood had a total population of 53,416 as of the 2010 U.S. Census. Fort Hood is the most populous U.S. military installation in the world. 1 It is in Bell County, with some portions of the post in Coryell County. In April 2014, the website lists 45,414 assigned soldiers and 8,900 civilian employees with Fort Hood covering 214,000 acres. Darnall Army Medical Center The Carl R. Darnall Army Medical Center, it's variety of clinics and three community based medical homes support more than 42,000 active-duty personnel and more than 145,000 family members and retirees within a 40-mile radius. On an average day, the staff at Darnall deliver eight new babies, handle 4,258 out patient visits, 19 surgeries, 28 admissions, 226 Emergency Room visits and fill 4,160 prescriptions. Position Overview: Make recommendations on major diagnostics and treatment plans. Provide continuing follow-up care for chronic inpatients and outpatients with acute disorders and complications of these disorders, such as psychosis, organic brain syndrome, and substance abuse/addictions. Provide psychiatric care for walk-in patients presenting with acute illnesses of minor and major proportions. Examine and conduct thorough studies of presenting patients. Collaborate with physicians in other medical specialties on cases involving complicated and multifaceted problems. Facilitate patient access to medical care by recommending appropriate referrals to other health care providers in accordance with Military Treatment Facility (MTF) policies and regulations. Prepare all records and reports as may be required in support of services rendered and as required by the MTF. Participate in clinic Quality Assurance Program as required to meet the standards of the Joint Commission on Accreditation of Healthcare Organizations. Responsible for maintenance of the highest standards of professional care in the treatment of patients and in the teaching and training of residents and technicians. Prepare and document appropriate history, physical examinations and diagnosis. Maintain documentation of all treatment provided in accordance with hospital directives and prepare such records and reports as may be required by the contract. Ensure all documentation and reports are legible. Coordination with other departments of the medical facility staff to provide complete care to patients. Provide and document medical advice to patients by telephone as appropriate and in accordance with MTF protocols. Provide clinical direction to supporting government personnel assigned to their area during the performance of clinical procedures. Consult with supervisor and/or colleagues, which are normally available, regarding problems either professional or administrative. Responsible for the quality and the timeliness of treatment records and reports required to document procedures performed and care provided. Participates in clinical education programs and in clinical staff quality improvement functions as prescribed by Chief, Behavioral Health. Utilize interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds. Comply with OTSG/MEDCOM Policy Memo 13-062, Policy for Reporting Incidents of Sexual Assault and Sexual Harassment under the Sexual Assault Prevention and Response Program (SHARP) only to knowledge obtained while performing services under this contract. Safeguard all government property and information of a confidential or sensitive nature. Responsible for following all MTF policies, procedures, regulations in support of Occupational Safety Health Allianc

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology s

Provide coaching and feedback to improve agent quality scores. Collaborate with Operations and Training to implement quality improvement plans. Prepare and present quality reports to internal leadership and clients.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job DescriptionKey ResponsibilitiesClinical Leadership • Oversee the development, implementation, and evaluation of individualized ABA programs., • Conduct and supervise functional behavior assessments (FBAs) and skills assessments., • Monitor and ensure clinical quality through regular treatment plan reviews and fidelity checks., • Provide regular, structured supervision to BCBAs, RBTs, and BCBA candidates in alignment with BACB standards., • Support onboarding and clinical training of new staff members., • Collaborate with the Clinical Director to develop and refine clinic policies, procedures, and best practices., • Contribute to strategic planning and continuous improvement initiatives., • Conduct caregiver training and ensure meaningful parent involvement in treatment planning., • Address parent questions and concerns in a responsive and professional manner., • Guide families in understanding treatment goals, progress, and transitions. Qualifications • Current BCBA certification in good standing with the Behavior Analyst Certification Board (BACB)., • Master’s degree in Applied Behavior Analysis, Psychology, Special Education, or related field., • Minimum 2 years of experience in an ABA setting (pediatric focus preferred)., • Experience supervising BCBAs, BCaBAs, and RBTs., • Strong knowledge of autism spectrum disorders, ABA best practices, and clinical programming., • Commitment to ethical practice, cultural competence, and inclusive care., • Exceptional organizational, communication, and leadership skills. Benefits • Paid Time Off, • Holiday Pay, • Weekly Flex Time, • Bonus Structure (paid bi-weekly; up to $15,000 annually), • Health Insurance with employer paid portion, • 401k, • Company supplied electronics and software for data collection, • Caribbean Company Retreat, • Paid Training/Quarterly staff training, • Professional development assistance (CEUs), • Referral program, • Staff lunches, appreciation competitions and team building events, • Opportunities for Advancement DSrLr7h57J

Analyze quality trends and provide actionable insights to operations and training teams. Certifications in Quality, Six Sigma, or related areas (a plus). You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus

Job DescriptionDescription: Pain Specialists of America ("PSA") is a Texas-based, multisite comprehensive pain management company that includes over 15+ locations. We are seeking talented professionals who can support the business and help it achieve its strategic objectives. The Certified Registered Nurse Anesthetist (CRNA) in an advanced practice registered nurse (APRN) who practices both autonomously and in collaboration with a variety of health providers on the interprofessional team to deliver high-quality, holistic, evidence-based anesthesia and pain care services. The CRNA cares for patients at all acuity levels across the lifespan for procedures including surgical and interventional management cases. The majority of cases are performed in the prone position. Two full operating room teams designed to support transfer safety for the patients. The operating surgeons are also Anesthesia trained professionals who are willing and able to support anesthesia providers within the center. Work Location: 3202 S W.S. Young Dr Killeen, TX Job Type: W2 - Preferred Open to 1099 Open to Spot days Negotiable Schedule/Caseload Two-three days per week we do interventional pain management cases with MAC as the highest level of sedation. On these days there are approximately 40-50 cases scheduled and one anesthesia provider can provide up to 25 cases in an operating room. One-two days per week we perform surgical cases which may to include some General sedation cases. On surgical days there are approximately 10-15 cases, and an anesthesia provider can perform up to 8 cases in an operating room. • Monday - Friday: 8am - 5pm, • No weekends The facility is equipped with two operating rooms, five preoperative bays and 8 postoperative bays (some used for overflow). One anesthesia provider operates primarily out of one operating room. The operating room team consists of Registered nurse, Rad Tech, Operating surgeon, and Scrub Tech. Everyone plays a vital role in the team; in an emergency the team roles are defined to ensure everything flows smoothly and the patient remains safe. Clinical Clinical responsibilities of the CRNA are delineated by his or her clinical privileges and may include: · Perform and document the preanesthesia assessment and evaluation of the patient. · Review, request, and order (as permitted by state law), laboratory/diagnostic studies. · Obtain informed consent for anesthesia and related services. · Select, obtain, order, and administer preanesthetic medication or treatment. · Develop and implement an anesthesia care plan. · Perform all levels of sedation from general to moderate sedation. · Able to monitor patient responses. · Select, obtain, prepare, and use equipment, and non-invasive monitors, supplies, and drugs for the administration of sedation, anesthesia, and pain management services; perform safety checks as needed. · Select, order, obtain, and administer analgesic and anesthetic agents, adjuvant drugs, accessory drugs, fluids, or blood products necessary to provide anesthesia services. Nonclinical Additional nonclinical responsibilities of the CRNA may include, but are not limited to: · Quality assessment and quality assurance. · Didactic and clinical education of students and staff. · Appointment to facility committees and related activities. · Interdepartmental liaison responsibilities. · Clinical or administrative oversight of other departments in the perioperative setting. · Ensure patient receives safe and effective care. · Supports patient safety when performing his or her job functions and through participation in facility, department or unit patient safety initiatives. · Takes action to correct observed risks to patient safety. · Reports adverse events and near misses to appropriate management authority. · Identifies possible risks in processes, procedures, devices and communicates the same to those in charge. · Professional Development · Participates in required educational programs. · Participates in monthly departmental meetings. · Seeks ongoing professional educational growth. · Maintains current licensure requirements for CRNA practice. Knowledge, Skills, Abilities · Ability to perform clinically as a nurse anesthetist in the perioperative setting on a regular basis. · Ability to operate, use, and interpret data from a wide variety of equipment to perform anesthesia care as well as necessary perioperative or operating room care to support the safety and wellbeing of the patient while they are under the direct care of the CRNA. · Effective verbal and written communication skills are required to effectively collaborate with various clinical staff and other disciplines. · Ability to demonstrate knowledge and skills necessary to provide care appropriate to the patient population(s) served. · Ability to demonstrate knowledge of the principles of growth and development over the life span and ability to assess data reflective of the patient’s requirements relative to his or her population-specific and age specific needs. · Knowledge of infection prevention and control techniques. · Ability to maintain confidential records. · Ability to implement and adhere to facility policies and procedures. · Perform all aspects of airway management, including fiberoptic intubation. · Facilitate emergence and recovery from anesthesia by evaluating patient response, and selecting, ordering, and administering medications, fluids, and ventilator support to maintain patient stability during transfer. · Initiate and administer post-anesthesia pharmacological or fluid support of the cardiovascular system. · Initiate and administer respiratory support to ensure adequate ventilation and oxygenation in the postanesthesia period. · Evaluate the patient’s response to anesthesia and surgery; take appropriate corrective action during the postanesthesia period. · Provide postanesthesia follow-up evaluation and care. · Discharge the patient from the postanesthesia care unit. · Manage emergency situations by assessing, stabilizing, and determining disposition of patients, including providing airway management, administration of emergency drugs and fluids, and using basic and advanced cardiac life support techniques. Full Time Benefits: • Medical, Dental, Vision Insurance, • 401k w/company match contribution, • Paid Time Off, • Short & Long-Term Disability, • HSA (w/company contribution), FSA, • Life Insurance (company paid + voluntary options), • 10 Paid Holidays for the Year 2025, • Employee Assistance Programs Requirements: · Holds current active state licensure as a registered nurse in the state of Texas and complies with any applicable state statutory and regulatory requirements concerning CRNAs. · Graduate of a nurse anesthesia educational program accredited by the Council on Accreditation of Nurse Anesthesia Educational Programs or its predecessor. · Is currently certified or recertified by the National Board of Certification and Recertification for Nurse Anesthetists. · Insurable by an appropriate medical malpractice insurer for the limits required by this institution or state. · Demonstrates current competency in the clinical responsibilities specified below. · Holds current ACLS and BLS certification · Can provide thorough vaccination history in compliance regulatory guidelines (PPD, flu/declination, covid/declination, and HepB series/titre)

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