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Job Description Home Visiting Service Provider (Parent Educator) Location: Las Cruces, New Mexico (Multiple Locations) Company: MECA Therapies, LLC Join Our Team MECA Therapies, LLC is seeking compassionate and dedicated Home Visiting Service Providers (Parent Educators) to support pregnant individuals, infants, young children, and their families through evidence-based home visiting services. Our Home Visiting Program promotes healthy child development, strengthens parent-child relationships, and empowers families by providing education, resources, and individualized support in their home and community environments. If you are passionate about early childhood development, family engagement, and making a meaningful impact in your community, we encourage you to apply. Position Summary The Home Visiting Service Provider delivers family-centered home visiting services that promote healthy pregnancies, positive parenting, school readiness, and child development. Working collaboratively with families, community partners, and interdisciplinary teams, this position develops individualized family goals, conducts developmental and safety screenings, provides parent education, and connects families with community resources while maintaining compliance with state, federal, and organizational requirements. Qualifications Required • High school diploma or GED., • Valid driver's license, reliable transportation, and current auto insurance., • Ability to travel throughout the assigned service area., • Strong organizational, documentation, and time management skills., • Effective verbal and written communication skills., • Basic proficiency with Microsoft Office and electronic documentation systems., • Ability to maintain confidentiality and comply with HIPAA requirements. Preferred • Bachelor's degree in Early Childhood Education, Social Work, Psychology, Human Development, Family Studies, Education, Public Health, or a related field., • Experience working with infants, young children, and families., • Bilingual (English/Spanish) preferred., • Infant Mental Health (IMH) Endorsement or willingness to obtain certification within two (2) years of hire. Essential Responsibilities • Conduct prenatal, postpartum, and ongoing home visits using evidence-based home visiting practices., • Identify and enroll eligible pregnant individuals and families into the Home Visiting Program., • Complete screenings, assessments, and family-centered service planning., • Develop measurable family goals that promote child development, school readiness, and family well-being., • Promote safe, nurturing parent-child relationships and positive parenting practices., • Provide developmental guidance, parenting education, and family support., • Conduct developmental, health, safety, and family screenings., • Connect families with community resources and referral services., • Support families in preventing adverse childhood experiences and strengthening protective factors., • Participate in multidisciplinary meetings and collaborate with community providers when appropriate., • Maintain accurate, timely, and complete documentation in accordance with ECECD, HIPAA, and MECA requirements., • Maintain organized and compliant family records., • Participate in reflective supervision, case consultation, and ongoing professional development., • Assist with community outreach, education, and program promotion. Caseload & Productivity Expectations • Manage an assigned caseload of approximately 15–28 families, based on program needs and visit intensity., • Complete monthly home visits with each assigned family, generally lasting a minimum of 90 minutes, in accordance with program requirements., • Meet established productivity and documentation standards while maintaining quality family-centered services. Documentation & Compliance • Complete required documentation accurately and within established timelines., • Enter visit documentation into the required electronic data management system within 24 hours of each visit., • Maintain complete, accurate, and compliant family records., • Participate in routine quality assurance activities and file audits. Professional Development • Complete all required ECECD, MECA, and program-specific training., • Obtain Infant Mental Health Certification within two (2) years of hire, if not already certified., • Participate in reflective supervision, staff meetings, and continuing education activities., • Maintain all required certifications and professional credentials. Why Join MECA Therapies? We offer: • Competitive salary, • Comprehensive benefits package, • Paid training and professional development, • Flexible scheduling, • Mileage reimbursement for community travel, • Supportive leadership and collaborative team environment, • Opportunities for career growth and advancement, • Meaningful work that directly improves maternal and infant health outcomes MECA Therapies, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are valued and supported

Job DescriptionOverview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description We are currently hiring a Full-Time Security Site Supervisor in Las Cruces New Mexico Pay Rate: $15.75 / Hour WEEKLY PAY!! Shift: Mon - Fri 6am-2pm (Must be availabe Weekends, Overnights, and Holidays if required) 1+ years of both Supervisor and Security experience Will require a New Mexico Security License Don't have one? No worries, we will help you obtain one Allied Universal® is hiring a Site Supervisor. The general purpose and function of the Site Supervisor encompasses the professional operation, administration, profitability, and quality assurance of uniformed services for a client’s site. RESPONSIBILITIES: • Oversee that all aspects of the security function on-site are performed in a diligent manner (staffing, scheduling, and on-site training all Allied Universal®. personnel assigned to his/her site), • Ensure that contract-required training and screening elements for security personnel have been met, • Maintain overtime to a minimal or preset requirement designated by AUS, • Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift, • Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders), • Make recommendations for positive and negative personnel actions for those under his/her direct supervision., • Respond to client requests, • Make emergency notifications as necessary pursuant to site Post Orders, • Provide direction and instruction to subordinates in regard to the performance of their duties, • Disciplinary action/commendation decisions pertaining to security personnel, • Make productivity and cost reduction recommendations to management, • Make recommendations for physical security surveys and post orders, • Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel QUALIFICATIONS (MUST HAVE): • Must possess a high school diploma or equivalent, • Must be able to pass any State-required training or other qualifications for licensing, • Must be able to pass a state licensing test if driving a company-owned or client-provided vehicle, • Must possess one or more of the following:, • Service in the active-duty military, military reserves, or National Guard, • Service in Auxiliary Police or Police Cadets, • Minimum of one year verifiable and successful supervisory experience in security-related industry, • Associate's degree or higher in any discipline, • Be at least 18 years of age, or higher if required by the state (21 years, if armed), • Be able to operate radio or telephone equipment and/or console monitors, • Demonstrated ability to interact cordially and communicate with the public, • Effective oral and written communication, • Problem solving, • Active listening, • Assess and evaluate situations effectively; identify critical issues quickly and accurately, • Compile, sort, and interpret data, • Research, investigate, compile information, • Mediate conflict with tact, diplomacy, • Write informatively, clearly, and accurately, • Teamwork, • Attention to detail PREFERRED QUALIFICATIONS (NICE TO HAVE): • Meets basic qualifications for Custom Protection Officer BENEFITS: • Medical, dental, vision, basic life, AD&D, and disability insurance, • Company's retirement plans, • Seven holidays annually paid at time and a half, if worked, • 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. C15802 Requisition ID 2026-1737188

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job Description Overview MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead the QA team in monitoring and evaluating agent interactions across various campaigns., • Develop and implement QA frameworks, scorecards, and calibration sessions., • Analyze quality trends and provide actionable insights to operations and training teams., • Ensure compliance with client standards, internal policies, and regulatory requirements., • Conduct audits, feedback sessions, and coaching to improve agent performance., • Collaborate with stakeholders to align QA initiatives with business goals., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in business, Quality Management, or a related field (preferred)., • 3+ years of experience in a QA leadership role within a BPO or contact center., • Strong knowledge of QA methodologies, tools, and contact center operations., • Excellent analytical, coaching, and communication skills., • Experience with QA software, CRM systems, and reporting tools., • Certifications in Quality, Six Sigma, or related areas (a plus).

Job Description Job Title: Quality Control Inspector Department: Quality Assurance Reports to: Quality Assurance Assistant DUTIES AND RESPONSIBILITIES: ▪ Processing and packaging reviews ▪ Pre-op and Operational sanitation plant inspection ▪ Assist in plant testing ▪ Testing and sampling of products in process and finished items to evaluate product quality and safety ▪ During any change to new packaging or products, review specifications for completeness. ▪ Assure that all pertinent information is documented appropriately for incoming materials. ▪ Enforce procedures and controls to assure that all products are prepared according to the FWF standards and specifications. ▪ Check equipment calibration. ▪ Daily processing and packaging process reviews ▪ Ensure conformance to specifications ▪ Report problems or concerns to QA Assistant. ▪ Daily review of all QA reports, including HACCP ▪ Maintain test and troubleshoot all instrumentation devices. ▪ Others assigned QUALIFICATIONS: ▪ One year of QC inspector food industry experience. ▪ High School Diploma or GED required ▪ Ability to work in a team environment. ▪ Bilingual in English/Spanish ▪ Ability to handle multiple tasks. ▪ Ability to use best judgment. ▪ Computer skills (word, Excel, PowerPoint) ▪ Ability to speak effectively before groups of employees ▪ Open to working night and weekend. \nCompany Description We are a Food Production Plant specializing in uncooked, healthy flour Tortillas. We are a Food Production Plant specializing in uncooked, healthy flour Tortillas.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking experienced Contact Tracing Supervisors to join our dynamic contact center team, supporting both commercial and public sector clients. In this role, you will be responsible for leading a team of 15–25 Contact Tracing Representatives, ensuring exceptional performance, adherence to operational processes, and the delivery of high-quality customer interactions. As a Contact Tracing Supervisor, you will oversee the day-to-day management of your team, including attendance, productivity, quality assurance, coaching, and performance management. You will monitor key performance indicators (KPIs), provide ongoing feedback and development opportunities, and ensure compliance with client requirements, company policies, and regulatory standards. Your leadership will be instrumental in maintaining a motivated, engaged, and high-performing team while achieving operational objectives. The ideal candidate will have previous supervisory experience in a contact center environment, strong leadership and coaching skills, excellent communication abilities, and a proven track record of driving team performance. You should be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a strong focus on customer service and operational excellence. This is a full-time, onsite position that requires employees to report daily to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Occupational Therapist (OT) – Pediatric Outpatient Clinic Location: Las Cruces, New Mexico Company: MECA Therapies, LLC Join the Largest Pediatric Rehabilitation Provider in New Mexico MECA Therapies is seeking a compassionate and motivated Occupational Therapist (OT) to join our Pediatric Outpatient Clinic team. As the largest pediatric rehabilitation provider in New Mexico, MECA Therapies is committed to helping children achieve their highest level of independence through evidence-based, family-centered therapy services. Our outpatient clinics provide comprehensive occupational therapy services to children and young adults with developmental, neurological, orthopedic, sensory, and behavioral challenges in a collaborative, multidisciplinary environment. If you're passionate about helping children develop the skills they need to succeed at home, school, and in their community, we'd love to meet you. Position Summary The Occupational Therapist evaluates and treats children and adolescents with developmental delays, neurological disorders, orthopedic conditions, sensory processing disorders, autism spectrum disorder, feeding difficulties, and other diagnoses that impact daily functioning. The OT develops individualized treatment plans, collaborates with families and healthcare providers, and delivers evidence-based interventions designed to improve independence, participation, and quality of life. Services are provided primarily within MECA Therapies' outpatient pediatric clinics. Qualifications Required • Master's degree or higher in Occupational Therapy from an accredited program., • Current or eligible licensure through the New Mexico Board of Occupational Therapy., • Current CPR certification (or ability to obtain upon hire)., • Valid driver's license and reliable transportation., • Strong organizational, communication, and documentation skills., • Ability to maintain confidentiality and comply with HIPAA requirements. Preferred • Pediatric Occupational Therapy experience., • Experience with sensory integration, feeding therapy, fine motor development, visual-motor integration, handwriting, and activities of daily living., • Experience working with children with Autism Spectrum Disorder, ADHD, cerebral palsy, developmental delays, and neurological disorders., • Bilingual (English/Spanish) preferred. Essential Responsibilities • Perform comprehensive occupational therapy evaluations using standardized assessment tools., • Develop individualized treatment plans based on clinical findings and family goals., • Provide evidence-based occupational therapy interventions for children and adolescents., • Address fine motor skills, visual-motor integration, handwriting, sensory processing, feeding, self-care, executive functioning, adaptive equipment, and daily living skills., • Educate and coach parents and caregivers to support progress outside of therapy sessions., • Monitor patient progress and modify treatment plans as appropriate., • Collaborate with Physical Therapists, Speech-Language Pathologists, physicians, educators, psychologists, and other healthcare professionals., • Participate in multidisciplinary case discussions and treatment planning., • Maintain a safe, engaging, and child-friendly therapeutic environment., • Assist with discharge planning and transition recommendations., • Supervise Certified Occupational Therapy Assistants (COTAs) and student interns when assigned in accordance with New Mexico licensing regulations., • Participate in clinic quality improvement initiatives and community outreach activities., • Perform other duties as assigned. Caseload & Productivity Expectations • Maintain an assigned outpatient caseload based on clinic needs., • Provide high-quality occupational therapy services while meeting established productivity expectations., • Manage evaluations, treatment sessions, re-evaluations, caregiver education, and documentation efficiently., • Collaborate with clinic leadership regarding scheduling and patient care. Documentation & Compliance • Complete evaluations, daily treatment notes, progress reports, and discharge summaries accurately and within required timelines., • Maintain complete, accurate, and confidential patient records., • Ensure documentation supports medical necessity and payer requirements., • Participate in documentation reviews and quality assurance audits., • Comply with all HIPAA, payer, state licensing, accreditation, and MECA Therapies policies. Professional Development • Occupational Therapists are expected to:, • Maintain active New Mexico Occupational Therapy licensure., • Complete all required continuing education., • Attend mandatory staff meetings, trainings, and professional development opportunities., • Stay current with evidence-based pediatric occupational therapy practices., • Participate in interdisciplinary collaboration and mentoring activities. Supervision • Licensed Occupational Therapists may supervise:, • Certified Occupational Therapy Assistants (COTAs), • Occupational Therapy students, • Student interns and observers Supervision is provided in accordance with the New Mexico Occupational Therapy Practice Act, licensing board requirements, and MECA Therapies' supervision guidelines. Why Join MECA Therapies? At MECA, you'll become part of a collaborative pediatric rehabilitation team dedicated to helping children reach their fullest potential. We offer: • Competitive compensation, • Comprehensive benefits package, • Flexible scheduling, • Supportive leadership and clinical mentorship, • Continuing education opportunities, • Career advancement pathways, • Modern pediatric therapy clinics, • Collaborative multidisciplinary team environment The opportunity to make a lasting impact on children and families throughout New Mexico Whether you're an experienced pediatric therapist or looking to grow your career in pediatric outpatient care, MECA Therapies provides the support and resources to help you succeed. MECA Therapies, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every employee is respected, supported, and empowered to thrive.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. Our employee development team is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this role you will be responsible for onboarding processes, training delivery, and material and curriculum development. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. A background in call center customer service or sales or experience in group instruction in a corporate classroom setting required. This is a full-time, local, on-site position and requires employees to report to work at our Jacksonville contact center. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provide onboarding training for the newest members of our customer service and sales team and work with representatives to improve ongoing performance., • Facilitate classroom-style training on products, services, techniques, systems, and processes., • Assists in planning, conducting, coordinating, and implementing a comprehensive training program for staff., • Work extensively with business partners and SMEs to perform needs analysis, develop learning objective, • Create and develop training curriculums and training materials based on proven adult learning techniques, including ADDIE, Rapid Course Development, and Adult Learning Theory., • Develop and maintain training tools, including worksheets, templates, databases, and reports, • Improves training effectiveness by implementing new approaches and techniques, making support readily available, integrating support with routine job functions., • Use a variety of instructional methods to ensure maximum delivery effectiveness, • Develop and create training resources and maintain/update systems training environment and library of training resources to align with operational excellence., • Develop assessments to measure and assess the effectiveness of the curriculum and learner performance, • Monitor trainees' knowledge before and after training to help determine follow-up training required, • Provide follow-up coaching about job performance and quality assurance to new employees after training., • Work one-on-one with representatives to reinforce skills taught during training sessions, • Utilize established curriculum and assist in developing new educational materials, • Perform other related duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 1+ years of experience teaching or training in a classroom environment (in person or virtual), • Associate degree and combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess practical conflict resolution skills (both customer and agent conflict), • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), as well as the ability to motivate, teach and inspire staff., • Ability to work in a professional but fast-paced environment, • Excellent planning, class management, and coordination skills and ability to work with a variety of learning styles., • Strong understanding of adult learning theory, curriculum design, and training., • Comfortable delivering constructive feedback to address knowledge, skill, and performance gaps, • Comfortable providing and accepting critical feedback., • Capable of prioritizing and organizing work efficiently to meet deadlines, • Experience in assessing learning needs and identifying performance gaps, • Experience defining curriculum strategies and training plans, • Experience designing and developing training content, courses or programs, and training evaluation PREFERRED QUALIFICATIONS: • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience working with Learning Management Systems (LMS) is a plus

Job Description Speech-Language Pathologist (SLP) – Early Intervention Pediatrics Location: Las Cruces, New Mexico Company: MECA Therapies, LLC Join the Largest Pediatric Rehabilitation Provider in New Mexico MECA Therapies is seeking a compassionate and dedicated Speech-Language Pathologist (SLP) to join our pediatric Early Intervention team serving the Hobbs region. As the largest pediatric rehabilitation provider in New Mexico, MECA is committed to helping children and families reach their highest level of independence through exceptional, family-centered care. Our Speech-Language Pathologists work collaboratively with families and interdisciplinary teams to provide evidence-based speech and language services in home and community settings for infants and toddlers from birth to age three. If you're passionate about pediatric therapy and making a lasting impact in the lives of children and families, we'd love to hear from you. Position Summary The Speech-Language Pathologist evaluates and treats infants and toddlers with speech, language, feeding, communication, and developmental disorders. This position provides family-centered services in natural environments, including homes and community settings, while collaborating with caregivers and interdisciplinary team members to promote communication, developmental progress, and successful participation in everyday routines. Education and Licensure: Master's degree in Communication Disorders Licensure from the NM Board Speech, Language Pathology, Audiology and Hearing Aid Dispensers Board General Requirements: Knowledge and experience in the field of Communication Disorders Proficient computer skills in Microsoft Windows Proficient organizational and record keeping skills Effective oral and written communication Excellent interpersonal and teaming skills Ability to train clients, family members and professionals Exercise a high level of confidentiality ESSENTIAL DUTIES The SLP will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to the following: Administering standardized assessment tests within their professional scope of practice Developing appropriate and thorough recommendations Presenting diagnostic findings completely and accurately Writing evaluation reports with technical accuracy Seeking out appropriate information from medical and/or other resources as needed to implement treatment strategies Developing theoretically sound plans describing objectives and procedures for treatment Selecting appropriate stimulus materials and treatment modalities for age and ability of the client Giving clear concise instructions in presenting materials and/or techniques in therapy Recording and tracking daily progress accurately Utilizing time in session efficiently to meet objectives Providing accurate and immediate feedback to the person served and/or family Planning for discharge of the person served Participating in the interview process for prospective employees as deemed necessary Maintaining a clean work area on a daily basis. Surface areas of tables, instructional tools and other objects should be cleaned after each session. Mentoring therapists and students CASELOAD ASSIGNMENTS The SLP will be assigned a weekly caseload from the respective program director for each program they serve. SLP’s will be considered full time with 8 hours per day or the equivalent of 40 hours per work week, equating to 55 visits per week or part time equivalent Adjustments to caseloads/clinic hours are made in collaboration with the respective program director Adjustments in regards to clients and direct client contact hours may be adjusted for individuals providing supervision for students or other therapists PRODUCTIVITY Completing 2640 visits per year or part time equivalent DOCUMENTATION The SLP will accurately collect data on persons served and will ensure that the information is accurate and filed in a timely manner by adhering to the following: • Document therapy sessions and progress, • Children’s Outpatient Clinic therapists are required to complete the SOAP note within 48 hours of the scheduled appointment, • Any therapist needing additional time beyond their regularly scheduled time must contact the Clinic Director for approval., • Responding and completing tasks/messages received via Advance-MD the day they are received, • Completing progress notes and submitting them to program director by the designated dates., • Completing clinic evaluations in the allotted time given within therapist’s schedule (typically within the same day or within 24 hours). Any, therapist needing additional time beyond their regularly scheduled time must contact the Clinic Director for approval. STAFF DEVELOPMENT AND TRAINING The SLP will provide the necessary support, training, and guidance in their provision of services to the persons served. The SLP must also comply with all mandatory trainings identified by their licensing board as well trainings mandated by their respective supervisor(s) and/or company by adhering to the following: • Including the family/caregivers in setting treatment goals and training families on specific treatment strategies and carryover skills for the client/patient, • Consulting and providing in-house trainings to other staff members, • Maintaining appropriate licensure through the NM licensing board, • Attending mandatory staff meetings and trainings SUPERVISION Certified SLP's with 2+ years' experience will provide supervision for SLP, and /or Student Interns/Observers. Supervision will be provided according to the MECA SLP supervision guidelines AND ASHA requirements. Providing Supervision to an ASL, Student or Intern/Observer as assigned QUALITY ASSURANCE The SLP will maintain quality services for the persons served by adhering to the following: Ensuring person served has a clear understanding of their rights Acknowledging and respecting the rights of persons served at all times Ensuring all therapy and related activities are ethical and in compliance with MECA policies and procedures Why Join MECA Therapies? At MECA, you'll become part of a collaborative team dedicated to improving the lives of children and families throughout New Mexico. We offer: • Competitive compensation, • Flexible scheduling, • Supportive clinical leadership, • Collaborative interdisciplinary teams, • Continuing education and professional development opportunities, • Opportunities for career growth and leadership, • The ability to make a meaningful difference in your community every day MECA Therapies, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Reasonable accommodations are available throughout the hiring process and employment.

Job Description Physicians' Practice Enhancement, LLC (PPE) in conjunction with Pathlink, LLC a distinguished organization that combines the resources and expertise of a national group with strong academic affiliations and a flexible, client-centered approach. Our focus is on delivering comprehensive hospital-based physician services, fostering true partnerships with our hospital partners to support sustainable healthcare programs and operational excellence. We are seeking an accomplished Pathologist specializing in surgical pathology to serve as Medical Director for MMC hospital in the Las Cruces area of New Mexico. This leadership role requires a highly skilled professional with extensive experience in pathology, hospital settings, and clinical management. The successful candidate will oversee surgical pathology services, ensure compliance with regulatory standards, and lead multidisciplinary teams to uphold the highest quality of patient care. This position offers an opportunity to influence clinical development initiatives and advance pathology practices within a dynamic healthcare environment. Start date for this position is 10/01/2026 • Provide expert oversight of surgical pathology operations, ensuring accurate diagnosis and timely reporting aligned with clinical needs., • Lead the development and implementation of pathology protocols in accordance with FDA regulations, NCQA standards, and HIPAA guidelines., • Supervise pathology staff, including pathologists, laboratory technicians, and support personnel, fostering a culture of excellence and continuous improvement., • Collaborate with hospital leadership on strategic planning, quality assurance programs, and clinical research initiatives to enhance patient outcomes., • Ensure compliance with healthcare management policies, including utilization management, medical records documentation, and Meditek EMR system., • Oversee budgeting processes for pathology services while maintaining high standards of medical management and resource allocation., • Stay current with advancements in physiology, anatomy knowledge, clinical development, and medical terminology to inform best practices in surgical pathology., • Experience in hospital-based pathology services with a focus on surgical pathology., • Proven leadership skills in supervising multidisciplinary teams within healthcare settings., • Strong knowledge of managed care systems, EMR/EHR systems, and healthcare management principles., • Familiarity with FDA regulations, NCQA standards, HIPAA compliance, and utilization management protocols., • Demonstrated project management capabilities in clinical research or service improvement initiatives., • Excellent understanding of physiology and anatomy to support accurate diagnoses and clinical development efforts., • Effective communication skills for liaising with hospital administrators, clinicians, regulatory bodies, and research teams., • 25 cases per day, • Monday - Friday 8 hr days, • Join us as we lead innovative surgical pathology services that elevate patient care standards through expert leadership and collaborative excellence! Monday - Friday 8 hr shifts 40 hrs

Job DescriptionBenefits: • Opportunity for advancement, • Training & development, • Wellness resources, • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule Seeking an experienced, independent Bookkeeper to manage a diverse and complex portfolio of client accounts. This role requires a professional who pairs technical accounting mastery—including full reconciliations, payroll, and fixed assets—with excellent organizational agility. Operating with minimal supervision, you will ensure high-density precision across all client ledger activities while upholding strict firm communication standards. Core Responsibilities Portfolio Management & Financial Accuracy • Comprehensive Reconciliations: Perform full monthly bank, credit card, and loan statement reconciliations, independently identifying and resolving complex transactional discrepancies., • General Ledger Maintenance: Prepare and post standard and adjusting journal entries, maintain accurate fixed asset registers, and calculate depreciation schedules., • Advanced AP/AR Operations: Manage client vendor payments, oversee accounts receivable aging analysis, and execute proactive collections workflows., • Payroll Execution: Handle regular payroll processing cycles, guarantee exact calculations, and assist with year-end and periodic payroll tax filings., • Account Autonomy: Maintain timely, precise records for multiple client accounts simultaneously, executing tasks independently with minimal oversight.Operational Oversight & Quality Control, • Work Review: Provide quality assurance and review the transactional accounting entries of entry-level Client Data Specialists to maintain firm-wide accuracy., • Specialized Accounting Projects: Lead targeted historical clean-up efforts and specialized financial projects as assigned by leadership.Position Requirements Experience & Technical Background • Professional Tenure: Minimum of 3 years of progressive, hands-on professional bookkeeping experience., • Accounting Frameworks: Intermediate to advanced understanding of core bookkeeping principles, internal controls, and standard corporate accounting practices., • Software Ecosystem: Advanced proficiency in QuickBooks Online (QBO) and practical familiarity with Google Workspace.Required Certifications, • Intuit Bookkeeping Certification, • QBO Level 1 Certification, • QBO Payroll CertificationCore Competencies, • Autonomy: Strong personal initiative with a proven ability to manage time effectively and work productively in an independent environment., • Agility: Exceptional organizational and multitasking skills, with the capacity to pivot between varied client portfolios and priorities in a fast-paced setting., • Interpersonal Communication: High-level written and verbal communication skills, delivering complex technical updates with professional nuance and clarity. Flexible work from home options available.

Job DescriptionCompany Description Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success. Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world. Job Description Turner & Townsend are seeking a detail-oriented QA/QC Construction Project Manager to support and oversee quality assurance and quality control activities on construction and renovation projects. This role is responsible for ensuring projects meet established quality standards, safety requirements, and regulatory expectations while supporting overall project delivery. Key Responsibilities • Implement and monitor QA/QC plans across construction projects to ensure compliance with project specifications and standards, • Conduct regular site inspections, audits, and reviews to verify quality, safety, and environmental compliance, • Review construction drawings and submittals for accuracy, completeness, and constructability, • Support RFI and submittal processes and ensure proper documentation and tracking, • Identify, document, and help resolve quality issues, non-conformances, and risks, • Maintain detailed project documentation including inspection reports, meeting minutes, and compliance records, • Coordinate with contractors, subcontractors, and project teams to ensure adherence to QA/QC processes, • Support project reporting (daily, weekly, monthly) related to quality metrics and construction progress, • Assist in managing project risks related to quality, safety, and compliance, • Participate in project meetings and communicate QA/QC updates with stakeholders, • Review as-built documentation and assist in project closeout activities, • Ensure compliance with health, safety, and environmental standards throughout the project lifecycle, • SOX control responsibilities may be part of this role, which are to be adhered to where applicable. Qualifications, • Bachelor’s degree in construction management, Engineering, Architecture, or related field preferred, • 3–7+ years of experience in construction QA/QC or project coordination (or equivalent experience in lieu of degree), • Experience implementing QA/QC programs and supporting construction site operations, • Familiarity with construction drawings, specifications, and submittal processes, • Knowledge of OSHA and construction safety practices, • Strong organizational and documentation skills, • Ability to effectively communicate with cross-functional teams and stakeholders Additional Information On-site presence and requirements may change depending on our clients' needs. Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change. We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Please find out more about us at www.turnerandtownsend.com/ Turner & Townsend does not accept any speculative or unsolicited CV’s that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV’s will be treated as a direct application. All your information will be kept confidential according to EEO guidelines. #LI-MK3 Join our social media conversations for more information about Turner & Townsend and our exciting future projects: Twitter Instagram LinkedIn It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Please note relocation is required for this role to: Deming, NM Director (RN) Quality Assurance Mimbres Valley Medical Center is your community medical provider, serving southwestern New Mexico area and its residents with inpatient, outpatient, medical, surgical, diagnostic and emergency care. We are your family, friends and neighbors, and we work with and for our community to provide quality healthcare that fits your life and lifestyle. We’re making a difference in our friends’ and families’ lives; if this is something you believe in, we would like you to join our team. Job Summary: • Facilitates alignment between improvement initiatives and the organization’s strategic plan; directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization., • Responsible for maintaining the facilities system-wide Quality program; to include data collection, aggregating and analyzing data, maintaining policies and procedures, and reporting to administrators, Medical Staff, and the Board., • Works closely with Clinical and Non-Clinical teams for improvement on key performance indicators, designs processes for new initiatives, services and other targets identified by Hospital leadership., • Serves as an internal consultant to administration, staff, and physicians in the areas of regulatory, process improvement, performance monitoring, and statistical analysis., • Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, patient safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability., • Coordinate, manage and report Core Measures, ACO/MIPS/MACRA and meaningful use measures and other quality metrics as assigned., • Collects and reports HCAHPS data for the facility., • Organize all Quality Management meetings, maintain minutes and make recommendations to the committee based on best practice and current regulatory standards., • Conduct internal audits and risk analysis as determined by the Quality Committee., • Participate / Coordinate in nursing and physician peer review processes and chart reviews, as necessary., • Mange and support physician peer review processes by ensuring the collection and analysis of data for provider FPPE/OPPE, scorecards, quality metrics, etc., • Analyzes all assigned areas for opportunities of improvement and makes applicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality ie: Core Measures, Hospital Acquired Conditions, etc., • Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate effectiveness, reliability, efficiency, etc. using available information systems data. Where other data is necessary but not readily available, will design and implement appropriate data collection. Uses data from appropriate external sources, including comparative databases., • Manages performance improvement projects, flow and alignment to assure milestones and key performance indicators are met within defined parameters. Documents the results of projects, and submits other documentation as requested., • Participates in the Grievance Committee and works with department leaders to resolve investigations within the incident reporting system., • Evaluate and document the effectiveness of the quality management system., • Design, coordinate and maintain various aspects of the patient safety and risk management programs for all of the Hospital and its affiliated clinics., • Review, investigate and analyze incidents for risk and adverse event identification, loss prevention and claims management purposes, including both potential and actual patient injury. Recommend interventions which will enhance the safety and well-being of patients, staff and organization at large., • Mobilize departmental or administrative support to address unresolved high-risk practices. Qualifications: • Registered Nurse preferred., • 3+ years experience in a hospital facility required, Quality/Risk leadership experience, preferred., • Master’s degree in nursing, healthcare administration, or a similar field of study with a strong analytical base, preferred., • CPHQ (Certified Professional in Healthcare Quality), preferred, • Travel is infrequent., • Understanding Healthcare, • Strong accounting knowledge and experience., • Good communicator., • Excellent in Excel (pivot tables, V-lookup’s, etc.), • Critical thinking and problem-solving abilities. Benefits: • Competitive salary and benefits package., • Opportunities for professional development and advancement., • Supportive work environment with a collaborative team., • Comprehensive healthcare coverage., • Retirement savings plan., • Paid time off and flexible scheduling options., • Student loan repayment program. #ZR #EXP

Job Description Overview MCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise QA analysts and oversee daily monitoring of agent interactions., • Conduct calibration sessions to ensure scoring consistency across teams., • Analyze QA data and trends to identify performance gaps and training needs., • Provide coaching and feedback to improve agent quality scores., • Collaborate with Operations and Training to implement quality improvement plans., • Ensure compliance with client requirements and internal QA standards., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of QA experience in a BPO, with at least 1 year in a supervisory role., • Strong analytical, coaching, and communication skills., • Familiarity with QA tools, CRM systems, and reporting platforms., • Detail-oriented with a focus on accuracy and compliance.

Job DescriptionAbout Total Life Total Life connects adults 65+ with licensed clinicians for behavioral health, geriatric care and longevity services, covered by Medicare, Railroad Medicare and major commercial insurers. Since 2021 we've grown to more than 200 credentialed providers serving patients in 49 states. Most longevity medicine is built for healthy 40-year-olds. Ours is built for older adults. The Longevity Program combines a comprehensive geriatric assessment with chronic disease management, cognitive health, medication review and weight management, organized around five pillars of healthy aging: sleep, nutrition, movement, mental health and social connection. It works alongside a patient's existing care and never replaces their primary care provider. The role This is an in-person contract role. We're looking for nurse practitioners in the El Paso-Las Cruces area to lead longevity days at our partner senior living communities. Each day opens with a short educational talk for residents on healthy aging, using a presentation and speaker notes we provide. You then see the residents who sign up for one-on-one longevity visits. You'll be trained and supported by our Chief Medical Officer, a board-certified geriatrician who designed the program's clinical content. Your first site day is run alongside a member of our team. Schedule Site days are on weekdays. The presentation is the fixed part of the day. The rest depends on how many residents sign up. Expect roughly 4 to 8 hours per site day, a few times a month to start, with hours growing as bookings grow. What you'll do • Conduct 45 to 60 minute longevity visits built on a comprehensive geriatric assessment: what matters most to the resident, medication review and deprescribing, cognition (including the Mini-Cog), mood, sleep, nutrition, mobility, fall risk, daily function and advance care planning, • Evaluate eligible residents for weight management, including GLP-1 therapy where clinically appropriate, • Identify residents who would benefit from follow-up care, such as a fuller cognitive review, ongoing medical follow-up, psychiatry or therapy, and coordinate with their primary care provider, • Document every encounter accurately and completely, to Medicare standards, in our EHR, • Represent Total Life professionally with residents, families and community staff, • Travel to assigned senior living communities in the El Paso-Las Cruces area Requirements Requirements • Active, unrestricted Texas APRN license as a nurse practitioner, with a prescriptive authorization number from the Texas Board of Nursing (a multistate RN compact license does not cover APRN practice), • Current national NP board certification, • Active DEA registration, • Ability to practice under a Prescriptive Authority Agreement with a delegating physician, as required in Texas, including monthly quality assurance meetings and chart review, • El Paso position only: an active New Mexico Certified Nurse Practitioner (CNP) license from the New Mexico Board of Nursing, New Mexico Board of Pharmacy controlled substance registration, and a separate DEA registration for New Mexico, to see residents at our Las Cruces community (New Mexico grants NPs full practice authority, so no physician agreement is needed there), • Clinical experience caring for adults 65+, • Experience with Medicare documentation and E/M coding, • Your own malpractice insurance (minimum $1M per occurrence, $3M aggregate) that covers in-person care, not just telehealth, or the ability to obtain it before your first site day, • Comfort presenting to groups and speaking with older adults and their families, • A valid driver's license and reliable transportation, • Ability to complete each community's onboarding requirements, which may include a background check, TB screening and immunizations, • Weekday availability for on-site days in the El Paso-Las Cruces area, with hours confirmed in advanceNice to have, • Experience with comprehensive geriatric assessment, • Familiarity with cognitive screening and staging tools (Mini-Cog, MoCA, FAST); MoCA certification is a plus, • Experience in senior living, long-term care, SNF, hospice, palliative or house-call settings, • Experience prescribing GLP-1s for weight management, • Telehealth experience, • Licenses in more than one state, • Adult-Gerontology NP certification (AGNP/AGPCNP), or Family NP with a geriatric focus or training Benefits What we offer • Mileage reimbursement for site days, • Training from our CMO in geriatric assessment, cognitive tools (Mini-Cog, MoCA, FAST) and our documentation, • Presentation materials, resident sign-ups and scheduling handled by our team, • Flexible contractor schedule, with hours that grow as your calendar fills, • The chance to help build a program for a population the longevity field has overlooked Total Life welcomes applicants of all backgrounds and is committed to equal opportunity.

Job DescriptionBenefits: • Opportunity for advancement, • Training & development, • Wellness resources, • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule Job Summary: We are seeking a detail-oriented and analytical CPA or Enrolled Agent to join our dynamic tax and finance team. The successful candidate will play a crucial role in ensuring the accuracy and integrity of our tax-related data. The Data Analyst will be responsible for collecting, organizing, and analyzing tax and financial data to support tax preparation and compliance, reporting, and strategic decision-making as well as oversee the production and tax preparation of other tax professionals. Key Responsibilities: • Data Collection and Compilation:, • Gather and compile relevant financial data from various sources, including client forms, internal systems, financial statements, and third-party reports., • Ensure the completeness and accuracy of tax-related information., • Data Analysis and Interpretation:, • Conduct thorough analysis of financial data to identify trends, anomalies, and potential tax implications., • Tax Compliance:, • Develop tax strategies for clients to optimize financial outcomes, • Ensure compliance with regulatory requirements, • Assist and provide oversight in the preparation of tax returns by providing accurate and well-organized data, • Collaborate with tax professionals to ensure compliance with local, state, and federal tax laws., • Quality Assurance:, • Perform regular audits and reviews of tax data to maintain data accuracy and integrity., • Implement and maintain data quality controls to minimize errors and discrepancies., • Conduct audit and assurance engagements, • Identify areas of improvement for internal controls and financial processes, • Reporting:, • Generate comprehensive reports summarizing tax-related data analysis for internal stakeholders., • Communicate findings and insights in a clear and understandable manner., • Process Improvement:, • Identify opportunities for process improvement in tax data management and implement efficient solutions., • Stay informed about changes in tax regulations and adjust data processes accordingly. Qualifications: • Obtain IRS PTIN, • Pass Background check, • Proven experience in data analysis, preferably in a tax or finance-related role., • Proficiency in Microsoft tools and learning new software (e.g., Excel, SQL)., • Excellent attention to detail and organizational skills., • Strong communication and collaboration skills., • Ability to work under tight deadlines and manage multiple tasks simultaneously., • Willingness to serve people Preferred Qualifications: • Professional certification such as CPA or CMA., • Familiarity with tax software and ERP systems., • Bachelor's degree in Accounting, Finance, or a related field. If you are a highly motivated individual with a passion for data analysis, we encourage you to apply for this rewarding position. Join our team and contribute to the success of our finance department. Full time or option to choose seasonally through April with part time off season meetings and strategy Perks: • Hourly pay + competitive bonus program, • Flexible Schedule Options, • Heath & wellness benefits, • 401K and other perks, • Corporate discount program, • Free tax preparation training and PTIN registration, • Free continuing tax education, • Enrolled Agent materials and testing reimbursement

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Position Summary: The CT Tech/Radiology Tech performs radiology and CT procedures, conducting diagnostic evaluations of patients while providing clinical instruction to students. They follow pain management protocols and maintain records and supplies. \n Essential Functions: \n\n • Conducts CT and Radiology procedures and diagnostic evaluations, applying exposure parameters according to patient needs.\n, • Assesses patient needs relevant to procedures.\n, • Stocks rooms with supplies and maintains an organized working area.\n, • Maintains records for patient safety and diagnostic quality, performing Quality Assurance/Quality Control checks as needed.\n, • Utilizes radiation protection measures and follows hospital policies for pain management and restraint use.\n, • Demonstrates proficiency with PACS and MediTech systems.\n, • Provides clinical instruction to students and mentors new techs.\n, • Performs other assigned duties.\n\n Education & Training Requirements: \n\n • Current ARRT certification (R), with preferred experience in CT (not required).\n, • Current NM State license.\n, • AHA BLS certification within 3 months of hire.\n\n Highlights: \n\n • Sign-on bonus and relocation assistance offered\n, • FULL benefits package\n\n \n To learn more about this opportunity, click to apply, or send a resume to marissak@ka-recruiting.com and Marissa Katsounakis will reach out with more information. \n \n Reference Code: MK 31511

Position Summary: The CT Tech/Radiology Tech performs radiology and CT procedures, conducting diagnostic evaluations of patients while providing clinical instruction to students. They follow pain management protocols and maintain records and supplies. \n Essential Functions: \n\n • Conducts CT and Radiology procedures and diagnostic evaluations, applying exposure parameters according to patient needs.\n, • Assesses patient needs relevant to procedures.\n, • Stocks rooms with supplies and maintains an organized working area.\n, • Maintains records for patient safety and diagnostic quality, performing Quality Assurance/Quality Control checks as needed.\n, • Utilizes radiation protection measures and follows hospital policies for pain management and restraint use.\n, • Demonstrates proficiency with PACS and MediTech systems.\n, • Provides clinical instruction to students and mentors new techs.\n, • Performs other assigned duties.\n\n Education & Training Requirements: \n\n • Current ARRT certification (R), with preferred experience in CT (not required).\n, • Current NM State license.\n, • AHA BLS certification within 3 months of hire.\n\n Highlights: \n\n • Sign-on bonus and relocation assistance offered\n, • FULL benefits package\n\n \n To learn more about this opportunity, click to apply, or send a resume to marissak@ka-recruiting.com and Marissa Katsounakis will reach out with more information. \n \n Reference Code: MK 31510

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients. You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience. As the first point of contact, you will build positive customer relationships through professional communication, active listening, and effective problem-solving. This is a full-time position with schedules that vary by client program. Whether you are beginning your career or bringing previous customer service experience, we provide industry-leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound customer interactions in English and Spanish professionally and efficiently., • Resolve customer inquiries related to products, services, billing, and account management., • Troubleshoot basic technical issues and provide step-by-step solutions., • Accurately document customer interactions and update account information., • Utilize internal systems and knowledge resources to resolve customer concerns., • Maintain confidentiality of customer information., • Escalate complex issues when appropriate., • Meet established quality, productivity, and customer satisfaction goals., • Participate in ongoing training and development programs., • Adhere to attendance and schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Strong verbal and written communication skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Working knowledge of Microsoft Office applications., • Strong problem-solving and customer service skills., • Ability to multitask in a fast-paced environment., • Reliable, dependable, and team-oriented.Preferred, • One year of customer service or contact centre experience., • Previous experience supporting bilingual customer service programs.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking experienced Contact Tracing Supervisors to join our dynamic contact center team, supporting both commercial and public sector clients. In this role, you will be responsible for leading a team of 1525 Contact Tracing Representatives, ensuring exceptional performance, adherence to operational processes, and the delivery of high-quality customer interactions. As a Contact Tracing Supervisor, you will oversee the day-to-day management of your team, including attendance, productivity, quality assurance, coaching, and performance management. You will monitor key performance indicators (KPIs), provide ongoing feedback and development opportunities, and ensure compliance with client requirements, company policies, and regulatory standards. Your leadership will be instrumental in maintaining a motivated, engaged, and high-performing team while achieving operational objectives. The ideal candidate will have previous supervisory experience in a contact center environment, strong leadership and coaching skills, excellent communication abilities, and a proven track record of driving team performance. You should be highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while maintaining a strong focus on customer service and operational excellence. This is a full-time, onsite position that requires employees to report daily to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. The Contact Tracing Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Contact Tracing Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Contact Tracing Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures. Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance. We are seeking enthusiastic Bilingual Spanish Call Center Representative who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, on-site position with schedules that vary depending on the client program. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

This role requires a professional who pairs technical accounting mastery-including full reconciliations, payroll, and fixed assets-with excellent organizational agility. Provide quality assurance and review the transactional accounting entries of entry-level Client Data Specialists to maintain firm-

Job Description Home Visiting Manager Location: Los Lunas, New Mexico (Multiple Locations Available) Department: Home Visiting Company: MECA Therapies, LLC Position Summary MECA Therapies, LLC is seeking a dedicated and experienced Home Visiting Manager to provide leadership, supervision, and program oversight for our Home Visiting team. The Home Visiting Manager is responsible for supporting staff, ensuring high-quality services to children and families, monitoring program compliance, and maintaining operational consistency across the Home Visiting program. This position serves as a key connection between Home Visiting staff, program leadership, families, and internal support departments. The ideal candidate is an organized, collaborative, and accountable leader who can balance staff development, coaching, compliance, quality assurance, and day-to-day program operations while maintaining a strong family-centered approach. Key Responsibilities Team Leadership & Supervision • Provide day-to-day leadership, direction, and support to Home Visiting staff., • Supervise, coach, and develop Parent Educators and other assigned program staff., • Conduct regular individual and team meetings to provide guidance, feedback, and support., • Monitor employee performance, productivity, attendance, documentation, and compliance with program expectations., • Identify performance concerns early and work collaboratively with employees and HR to address concerns appropriately., • Recognize employee strengths and support professional development and growth., • Foster a positive, respectful, collaborative, and accountable team environment., • Support employee onboarding, training, and integration into the Home Visiting program. Program Operations & Compliance • Ensure Home Visiting services are delivered in accordance with MECA policies, ECECD requirements, program standards, and applicable curriculum or model requirements., • Monitor program activities to ensure required services, documentation, and timelines are completed accurately and timely., • Maintain awareness of program requirements and communicate changes or expectations to staff., • Monitor staff caseloads, service delivery, documentation, and program performance., • Identify operational barriers and work with program leadership to develop effective solutions., • Assist with preparation for audits, monitoring visits, quality reviews, and other compliance activities., • Ensure concerns related to service delivery, documentation, or compliance are addressed promptly. Staff Development & Coaching • Provide ongoing coaching and technical assistance to Parent Educators and Home Visiting staff., • Identify training needs based on staff performance, documentation reviews, program changes, and quality improvement activities., • Support staff in understanding program expectations, documentation requirements, and service delivery standards., • Promote consistent practices across the Home Visiting team and regions., • Encourage professional growth, accountability, and independent problem-solving. Caseload & Service Monitoring • Monitor staff caseloads and service delivery to ensure families are receiving services within required timelines., • Review documentation and service records for completeness, accuracy, and compliance., • Work with staff to address missed visits, scheduling concerns, documentation deficiencies, and other barriers to service delivery., • Monitor enrollment, participation, referrals, and other program indicators as applicable., • Collaborate with the Home Visiting Data Manager to identify and resolve data or documentation discrepancies. Family & Community Support • Support staff in addressing family concerns and resolving service-related issues., • Promote a family-centered and culturally responsive approach to service delivery., • Assist with escalated family concerns or complaints when appropriate., • Maintain professional relationships with community partners and other service providers., • Represent MECA and the Home Visiting program professionally in community and program meetings. Communication & Collaboration • Work closely with the Home Visiting Director and other members of program leadership., • Collaborate with HR, Finance, Data, Billing, and other internal departments as needed., • Communicate program updates, deadlines, expectations, and changes effectively to staff., • Participate in leadership, program, state, and community meetings as required., • Escalate significant operational, employee relations, compliance, or service concerns to appropriate leadership. Quality Improvement • Participate in continuous quality improvement initiatives., • Review program trends and staff performance data to identify opportunities for improvement., • Assist leadership with implementing corrective actions and process improvements., • Promote consistency, accountability, and high-quality service delivery across the Home Visiting program. Qualifications • Bachelor's degree in early childhood education, social services, public health, human services, behavioral health, business, or a related field preferred., • Relevant experience in home visiting, early childhood, healthcare, social services, or a related field., • Previous supervisory or management experience strongly preferred., • Experience working with ECECD-funded programs, home visiting programs, Parents as Teachers, or similar family-serving programs preferred., • Knowledge of early childhood development and family-centered services., • Understanding of program compliance, documentation, and quality assurance requirements., • Strong organizational and time-management skills., • Strong written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Ability to coach employees while maintaining appropriate accountability and performance expectations., • Ability to work independently while collaborating effectively with a multidisciplinary team., • Strong problem-solving and critical-thinking skills., • Proficiency with Microsoft Office and electronic documentation/database systems., • Ability to maintain confidentiality and handle sensitive employee and family information appropriately., • Must be able to travel to MECA locations and community sites within New Mexico as needed. Core Competencies • Leadership & team development, • Coaching & accountability, • Program compliance, • Communication, • Organization & time management, • Problem-solving & critical thinking, • Conflict resolution, • Data and documentation oversight, • Collaboration, • Professionalism and confidentiality, • Family-centered service delivery Quality Assurance & Compliance Expectations Home Visiting Managers are expected to: • Maintain ethical, professional, and compliant practices in the delivery and oversight of Home Visiting services., • Respect and support the rights, dignity, privacy, and needs of children and families served., • Participate in and support regular quality assurance reviews, monitoring activities, and program evaluations., • Complete or oversee required client file audits and ensure corrective actions are identified, implemented, and followed through as needed., • Monitor staff documentation and service delivery to ensure compliance with MECA policies, ECECD requirements, applicable state regulations, and Home Visiting program standards., • Ensure required documentation is accurate, complete, timely, and maintained in accordance with program requirements., • Identify trends, deficiencies, or compliance concerns and communicate them to the appropriate program leadership., • Provide staff with coaching, training, and corrective guidance when quality or compliance concerns are identified., • Support continuous quality improvement efforts and the implementation of corrective action plans., • Ensure Home Visiting services are delivered consistently and in accordance with applicable program requirements, evidence-based practices, and MECA standards. What We’re Looking For We are looking for a leader who can support people while holding them accountable. The successful candidate will be comfortable having difficult conversations, addressing problems early, coaching staff through challenges, and ensuring that program expectations are consistently met. This is an opportunity for someone who enjoys working with people, developing teams, improving processes, and making a meaningful impact on children and families throughout New Mexico. Work Environment & Travel This position works primarily in a professional office environment and may require travel to MECA Home Visiting locations and community sites throughout New Mexico. Travel requirements may vary based on program needs. Why Join MECA Therapies? At MECA, we believe families are the foundation of successful outcomes for children. Our Early Intervention team partners with families to provide meaningful support during the most critical years of development. We offer: • Competitive compensation, • Supportive leadership and clinical collaboration, • Professional development opportunities, • A mission-driven workplace, • The opportunity to positively impact children and families throughout New Mexico MECA Therapies, LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing reasonable accommodations throughout the hiring process and employment.

Job Description Position: Service Manager Category: Non-Exempt Supervisor: Community Manager Hours: Typical range of hours is based on the community needs and may require weekends and after hour emergency services. Workdays may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours). Physical Demands: Medium work (exerting 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather. Drug Screens: Pre-employment, post injury, reasonable suspicion, and possible random screens. At New Earth Residential we believe in the power of community. Have you ever dreamed of running a Command Post and leading a team to the rescue? As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. It’s a big responsibility—are you ready to take it on? Highlighted Employee Benefits: • Offering mentor program for all team members, • Compensation package including monthly and quarterly bonuses, • Health, vision, dental and life insurance, • 401k benefits, • 30% rent discount, • Biannual team celebrations, • PTO accurals starting at 15 days a year, • Virtual and on-site trainings monthly General Summary of Associate Responsibility: • To support and assist all aspects of the community operations, while reporting to and acting under the direction of the Community Manager. Preferred Knowledge / Experience / Ability: • Capable of following precise oral and written instructions., • Strong leader dedicated to delivering exceptional customer service., • Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently., • Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment., • Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively., • Fluent in English; bilingual candidates are encouraged to apply., • Skilled in tracking and managing inventory of materials and parts., • Physically able to lift up to 50 lbs., including work with chemicals., • Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting., • Available for emergency calls during nights and weekends as needed., • Demonstrated proficiency in Outlook, Excel, Word, and internet tools., • Attentive to community needs with a strong commitment to maintaining common areas and amenities., • Requires a high school diploma or equivalent, along with a solid foundation in business practices., • HVAC/R certification is encouraged. Responsibilities: • Residential Standards:, • Provides support by performing general maintenance duties, including:, • Available for "on-call" duties as needed., • Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards., • Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals., • Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value., • Ensures that grounds and common areas are kept clean and well-maintained at all times., • Performs additional related duties and responsibilities as assigned., • Adheres to all safety precautions while executing tasks., • Provides courteous and friendly service to residents, ensuring a 5-star experience., • Community Inspections and Quality Assurance Review:, • Conducts new construction walkthroughs as required., • Collaborates with landscapers monthly to ensure outstanding curb appeal., • Performs quarterly inspections of trash chutes, if applicable., • Participates in annual walkthroughs with construction and management teams., • Prepares thoroughly for HUD inspections., • Financial Performance:, • Assists in the bidding process for new contracts., • Ensures the successful completion of annual capital expense projects., • Cultivates and maintains strong relationships with vendors and contractors., • Implements effective strategies to reduce maintenance-related costs. I acknowledge that I can perform the essential functions listed above for the Service Supervisor position without any accommodation. Please complete the below link to be considered for the position: https://www.pfrsolutions.com/WDS3/Default.aspx?linkcode=E0FD5FD5B792D93013B9A546E27AF6DD976 Welcome aboard! We're thrilled to introduce you to the Urban Village Program, where everyone plays a pivotal role in nurturing vibrant and sustainable communities. Who are we? Urban Village is a unique platform that allows the residents to connect, engage, and socialize. What makes us different? Residents benefit from our premier social impact program at no additional cost. Residents engage with the program through events and activities, partnerships with meaningful third-party resources, community-based leadership opportunities, and placemaking. Here's what you'll be up to: • Building Community:, • Work closely with your Program Coordinator to spread the word by distributing and displaying our latest monthly Urban Village Newsletter throughout the community., • Engage with residents, fueling excitement about upcoming events and fostering a strong sense of community participation., • Enhancing Environments:, • Champion the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment., • Roll up your sleeves and join us at our annual Impact Day, where we tackle community enhancement projects together., • Channeling Resources:, • Forge connections with vendors and potential partners, establishing communication channels to support our community's needs., • Keep your Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations., • Building Leaders:, • Educate residents about the program and inspire their involvement as resident facilitators, empowering them to take on leadership roles., • Guide interested residents through the sign-up process, nurturing the next generation of community leaders. Your dedication to these responsibilities will be instrumental in driving the success and longevity of The Urban Village Program. Get ready to make a meaningful impact and join us on this exciting journey! Learn more about our program here.

Job Description Project Manager Las Cruces | Full-Time Are you a hands-on leader who thrives on building teams, managing operations, and making a visible impact across communities? Join Tresco as a Project Manager and take the lead in shaping essential custodial and grounds services across Southeastern New Mexico. Your Mission As Project Manager, you’ll oversee the day-to-day operations of custodial and grounds maintenance contracts across Las Cruces, Anthony, ABQ and Eastern NM. You’ll ensure services are delivered with excellence—on time, on budget, and in full compliance with contract requirements and regulatory standards. This is more than a management role—it’s an opportunity to lead teams, build partnerships, and elevate service quality across an entire region. What You’ll Do Leadership & Team Development • Supervise, mentor, and evaluate staff to build high-performing, motivated teams, • Foster a culture of accountability, growth, and teamwork, • Provide ongoing coaching, training, and performance feedback Operations & Contract Management • Oversee custodial and grounds services including mowing, landscaping, and facility maintenance, • Manage schedules, staffing plans, and service delivery to meet contract expectations, • Monitor budgets, control costs, and track expenditures Client & Community Engagement • Build strong relationships with customers, subcontractors, and community partners, • Lead weekly client meetings to ensure satisfaction and address needs proactively, • Support recruitment efforts through local partnerships Compliance & Quality Assurance • Ensure adherence to OSHA, federal, state, and local regulations, • Maintain high standards of safety, service quality, and operational efficiency, • Step in to perform operational tasks when needed to ensure coverage What You Bring Education & Experience • Bachelor’s degree in a related field, • 3+ years managing custodial/grounds operations (including budgeting and scheduling), • 3+ years in a supervisory or leadership role, • Equivalent combination of education and experience considered Certifications & Requirements • Valid Driver’s License (travel required across the region), • Ability to pass required background checks, including:, • General background screening, • OIG/CMMS exclusions check

The Quality Control Technician supports construction projects by assisting with quality control activities, maintaining project documentation and records, coordinating with project teams, and helping ensure compliance with safety, quality, and operational standards. Responsibilities Support construc

Quality Assurance ManagerAt Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role

The Quality & Safety Compliance Coordinator supports quality, safety, and compliance programs across a warehouse and distribution facility. Coordinate quality, safety, and compliance programs across warehouse and distribution operations. Support continuous improvement initiatives focused on safety,

Make an impact in the role of Coca-Cola Quality Control Technician to follow safety procedures and company policies, provide excellent service to customers and team members, and gain knowledge of company offerings to better serve clients. Other duties include assist with processing returns and excha