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You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. Analyze quality trends and provide actionable insights to operations and training teams. Prepare and present quality reports to internal leadership and clients.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology s

Job DescriptionSalary: MECA Therapies LLC is looking for a Physical Therapist (PT) to join our professional team. MECA Therapies is the largest pediatric rehabilitation provider in the state of New Mexico. Our mission is to strive every day towards ensuring that our families and their children have access to the highest quality of care in the communities we serve. The Physical Therapist provides services to include evaluation and treatment to individuals ages 3-21 based on diagnosed conditions. These services will be conducted within MECA Therapies Childrens Outpatient Clinic QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND LICENSURE: • Doctorate in Physical Therapy or other previously approved degree level., • Knowledge and experience in the field of Physical Therapy, • Proficient computer skills in Microsoft Windows, • Proficient organizational and record keeping skills, • Effective oral and written communication, • Excellent interpersonal and teaming skills, • Ability to train clients, family members and professionals The PT will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to: • Administering standardized assessment tests within their professional scope of practice, • Developing appropriate and thorough recommendations, • Presenting diagnostic findings completely and accurately, • Writing evaluation reports with technical accuracy, • Seeking out appropriate information from medical and/or other resources as needed to implement treatment strategies, • Developing theoretically sound plans describing objectives and procedures for treatment, • Selecting appropriate stimulus materials and treatment modalities for age and ability of the client, • Giving clear concise instructions in presenting materials and/or techniques in therapy, • Recording and tracking daily progress accurately, • Utilizing time in session efficiently to meet objectives, • Providing accurate and immediate feedback to the person served and/or family, • Planning for discharge of the person served, • Participating in the interview process for prospective employees as deemed necessary, • Maintaining a clean work area on a daily basis. Surface areas of tables, instructional tools and other objects should be cleaned after each session., • Mentoring students and entry level personnel as deemed necessary by the company., • Mentoring therapists in regional clinics The PT will be assigned a weekly caseload from the respective program director for each program they serve 1. PTs will be considered full-time with 8 hours per day or the equivalent of 40 hours per work week, equating to 40 visits per week or part time equivalent., 2. Adjustments to caseloads/clinic hours are made in collaboration with the respective program director. a. Caseload adjustments in regard to clients and direct client contact hours may be adjusted for individuals providing supervision for students or other therapists 3. PTs may be asked to complete CMEs through the FIT program as caseloads permit. a. PTs must be IDA certified. PRODUCTIVITY Productivity for clinic therapists will be directly tied to the following: The PT will accurately collect data on persons served and will ensure that the information is accurate and filed in a timely manner by adhering to the following: • Documenting therapy sessions and progress, • Childrens Outpatient Clinic therapists are required to complete the SOAP note within 48 hours of the scheduled appointment, • Any therapist needing additional time beyond their regularly scheduled time must contact the Clinic Director for approval, • Responding and completing tasks/messages received via Central Reach the day they are received, • Complete progress notes and upload as needed in Central Reach by the designated dates The PT must comply with all mandatory trainings identified by their licensing board as well as trainings mandated by their respective supervisor(s) and/or company by adhering to the following: • Consulting and providing in-house trainings to other staff members, • Maintaining appropriate licensure through the NM licensing board Certified PTs with experience may be asked to provide supervision for PTAs. Supervision will be provided according to the supervision guide from the PT licensing board. No more than 3 full time PTAs and / or Students or Observers, Technicians may be supervised at one time. Providing Supervision to a PTA(s), Student or Observer as assigned QUALITY ASSURANCE The PT will maintain quality services for the persons served by: • Acknowledging and respecting the rights of persons served at all times, • Ensuring all therapy and related activities are ethical and in compliance with MECA policies and procedures

Job Description Job description: DUTIES AND RESPONSIBILITIES: This position is for 3rd shift. ▪ Ensure that products and services meet quality standards, industry regulations and company specifications. ▪ Conduct testing, inspecting products, document findings, and recommend improvements. ▪ Reporting safety and quality infringements to the QA manager. ▪ Calibrating and cleaning testing equipment. ▪ Investigate how microbes affect food, including their short- and long-term impacts and theconditions that allow them to thrive. ▪ Train and guide production staff in quality control procedures and protocols. ▪ Interpret and apply quality assurance standards, methodologies, and regulations. ▪ Assist in the development and implementation of quality control policies and procedures ▪ Apply tools and technology platforms to perform inspection activities. ▪ Create comprehensive documentation for quality issues and note the corrective actions that were taken. ▪ Ensure that all departments are using proper procedures, work instructions, forms, tools and equipment established for the jobs they perform. ▪ Inspect raw materials to ensure consistency and integrity. ▪ Other duties and tasks as required QUALIFICATIONS: ▪ Associate’s degree in quality management or a related field ▪ Three years of experience in a similar role. ▪ Experience with writing and enforcing standard operating procedures (SOPs). ▪ Food Industry certifications. ▪ Basic knowledge of microbiology in the food industry. ▪ Strong analytical and mathematics skills. ▪ Able to develop protocols in English and Spanish ▪ Ability to work in a team environment, excellent communication skills. ▪ Ability to handle multiple tasks. ▪ Excellent attention to detail. ▪ Ability to enforce processes and control conformance. ▪ Strong understanding industry of raw materials and the manufacturing industry. ▪ Willingness to work in noisy environments. ▪ Open to working night and weekend Job Type: Full-time

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Carelinks ABA is seeking compassionate and driven Board Certified Behavior Analysts (BCBAs) to join our growing team. In this role, you'll be instrumental in providing high-quality, individualized ABA therapy to children with Autism Spectrum Disorder and related developmental conditions. Services are delivered primarily in-home and in the community, with flexible options for hybrid models. We offer a supportive, collaborative culture with strong clinical leadership and a commitment to ethical, evidence-based care that truly makes a difference. Enjoy a starting salary of $96,000 annually, with the potential to earn more based on your prefered workload. It doesn't end there- you get full autonomy over your schedule and unmatched flexibility in how and when you work! Clinical Oversight & Quality Assurance * Develop and maintain individualized treatment plans using evidence-based ABA strategies * Conduct functional behavior assessments (FBAs) and ongoing skill assessments * Monitor and analyze data to make informed decisions regarding treatment adjustments * Document session notes, supervision logs, and progress reports in a timely and accurate manner using Central Reach and other company-supported tools. * Supervise and provide ongoing training, support, and performance feedback to RBTs and behavior technicians * Provide ongoing and updated resources to build clinical staff competencies and clinical applications of the models. * Participate in clinical team meetings, training sessions, and ongoing professional development * Facilitate caregiver training and collaborate with schools or other service providers as needed. * Support recruitment, onboarding, and retention of high-quality clinical talent. * Ensure adherence to BACB guidelines, payer regulations, ethical standards and internal clinical standards. * Full-Time BCBAs - Maintain a minimum of 25 direct billable hours per week, ensuring consistent client engagement and service delivery in accordance with company standards. Strategic & Operational Impact * Collaborate with senior leadership to drive regional growth, clinical strategy, and program expansion. * Partner with operations, HR, compliance, and finance teams to ensure clinical goals are integrated with organizational priorities. * Implement initiatives to enhance service delivery, efficiency, and client satisfaction. * Lead initiatives that drive client satisfaction, growth, and efficiency. What You’ll Need: * Current Board Certified Behavior Analyst (BCBA) certification and state licensure in good standing. * Master's degree in Applied Behavior Analysis, Education, Psychology, or a related field. * Experience with EHR systems (preferably Central Reach). * Strong interpersonal, organizational, and time management skills. * Passion for delivering compassionate, family-centered, ethical care. * Reliable transportation and willingness to travel within the service region. Preferred Qualifications: * Experience providing in-home ABA services. * Bilingual abilities are a plus. * Familiarity with Naturalistic Developmental Behavioral Interventions (NDBIs). Core Competencies: * Professionalism & ethical integrity * Clinical coaching & supervision * Adaptability & critical thinking * Team support & collaboration * Accuracy & attention to detail Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made in accordance with the Americans with Disabilities Act (ADA). * Prolonged periods of sitting at a desk and working on a computer. * Frequent use of hands for typing, writing, and handling office equipment. * Occasional standing, walking, bending, or reaching to retrieve files or supplies. * Ability to lift and/or move up to 15-25 pounds (e.g., office supplies, small equipment, client materials). * Visual acuity required for reading documents, electronic screens, and completing administrative tasks. * Hearing and verbal communication ability to effectively communicate with clients, families, and team members via phone, video, and in person. * Reliable internet connection and work environment. * Reliable transportation and ability to travel between sites or to client homes if needed (optional based on role specifics). Powered by JazzHR ROyAZPj022

Job Description Title: Licensed Practical Nurse Length of assignment: Shift: Minimum guarantee: Location: Summary: Under the direction of a Registered Nurse (RN), the Licensed Practical Nurse delivers efficient and effective nursing care while achieving positive clinical outcomes and patient/family satisfaction. He/she operates within the scope of practice defined by the State Nurse Practice Act. The LPN contributes to nursing assessments and care planning, provides direct patient care, and supervises patient care provided by unlicensed staff. Responsibilities: * Patient Evaluation: * Collects, reports and documents objective and subjective data; * Observes conditions and reports changes in condition to RN; * Care Planning: * Contributes to establishing individualized patient goals; * Assists in developing interventions to achieve goals; * Implements the plan of care; * Evaluates effectiveness of interventions to achieve patient goals and minimize re-hospitalizations; * Participates in review and revision of plan of care; * Provision of Direct Patient Care: * Administers medications and performs treatments per physician orders; * Communicates pertinent data to RN and/or physician; * Documents accurately and thoroughly; * Consults and seeks guidance from the RN as necessary; * At the direction of the RN, participates in Utilization Management or Interdisciplinary Care Management Meeting to facilitate appropriate discharge planning: * Communicates team's recommendations for discharge to the attending physician, patient and family; * Prepares patient/family for discharge including patient and family education; * Monitors patient care provided by unlicensed staff: * Assigns duties as specified by State Nurse Practice Act, client policy, and staff training; * Communicates patient information with unlicensed staff during and between shifts; * Monitors, evaluates and follows-up on assigned responsibilities of unlicensed staff; * Ensures that assigned tasks are performed in accordance with policies and procedures; * Uses Point Click Care (PCC) according to the Business Processes; * Performs drug count when beginning and ending shift and whenever necessary; * Assists physician in rounds and examination of patients, as needed; * Participates in shift-to-shift communication between incoming and outgoing nursing staff; * Collaborates and coordinates with other departments to provide timely effective care consistent with individual's needs, choices and preferences; * Contributes to an environment that is respectful, team-oriented, and responsive to the concerns of staff, patients and families; * Enhances nursing practice by attending all mandated in-service programs; * Assists with the orientation of newly hired nursing staff; * Promotes a culture of safety to ensure a healthy practice and living environment; * Maintains confidentiality and protects sensitive Protected Health Information (PHI) at all times; * Stays and works beyond scheduled shift if needed to meet state staffing requirements and/or needs of patients; * Performs other duties as requested. Compliance: * Complies with applicable legal requirements, standards, policies and procedures including but not limited to those within the Compliance and Ethics Program, Standard/Code of Conduct, Federal False Claims Act and HIPAA. * Participates in required orientation and training programs. * Promptly reports concerns and suspected incidences of non-compliance to supervisor, Compliance Liaison or to the Compliance Officer via the Integrity Hotline. * Cooperates with monitoring and audit functions and investigations. * Participates, as requested, in quality assurance and process improvement activities. Specific Educational/Vocational Requirements: * Graduate of an approved school for practical or vocational nursing is required. * Must be currently licensed by the State Board of Nursing. * Experience is preferred in rehabilitative or geriatric nursing. * This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs. * Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required. * Maintains current BLS/CPR certification (All SNFs and Behavioral Centers; ALFs/ILFs as required by State). Job Skills: * Comprehensive knowledge of nursing principles required, including the ability to recognize and identify symptoms and manage emergency situations. * Knowledge of medications, their proper dosage, and expected results. * Ability to coordinate, delegate and supervise unlicensed nursing functions. * Ability to create a patient-centered environment. * Basic knowledge of computer use. #TB_HC #ZRHC Company DescriptionFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CAFounded in 2002 by three former Monster.com executives; TalentBurst is an award-winning full-service Staffing Firm working directly with Fortune 500 companies in the US and Canada. We specialize in Contract and Contract to Permanent roles across many industries and have direct/contractual relationships with all our clients. Please visit our website or come meet us at our offices in Natick, MA, Miami, FL, Christiansburg, VA, Vineland, NJ, Houston, TX & downtown San Francisco, CA

Job DescriptionSalary: MECA Therapies, LLC is looking for a Certified Occupational Therapy Assistant (COTA) to join our professional team. MECA Therapies is the largest pediatric rehabilitation provider in the state of New Mexico. Our mission is to strive every day towards ensuring that our families and their children have access to the highest quality of care in the communities we serve. Provides Occupational Therapy services to include treatment to individuals age, birth to three with developmental delays and/or diagnosed conditions. These services will be conducted within a variety of environments in home and community settings. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND LICENSURE: * Associate degree from an accredited Occupational Therapy Assistant Program. * Licensure from the NM Board of Occupational Therapy. GENERAL REQUIREMENTS: * Knowledge and experience in the field of Occupational Therapy * Proficient computer skills in Microsoft Windows * Proficient organizational and record keeping skills. * Effective oral and written communication * Excellent interpersonal and teaming skills * Ability to train clients, family members and professionals. * Exercise a high level of confidentiality. * Have a valid drivers license, auto insurance and reliable transportation available during working hours ESSENTIAL DUTIES The COTA will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to the following: * Providing verbal and written reports of observations and client capacity with technical accuracy * Following plans, objectives and procedures for treatment * Selecting appropriate stimulus materials and treatment modalities for age and ability of the person served * Giving clear concise instructions in presenting materials and/or techniques in therapy * Recording and tracking daily progress accurately * Utilizing time in sessions efficiently to meet objectives * Providing accurate and immediate feedback to the child and family * Participating in the planning for discharge of the child and family * Attending Transdisciplinary Team Consultation Meetings (TTCM) , IFSPs, Periodic Reviews, Annual Reviews, and Transition meetings as required CASELOAD ASSIGNMENTS The COTA will be assigned a weekly caseload from the respective program directors for each program they serve by: * Carrying a caseload of 27 therapy hours per week equating to 1296 direct therapy hours per year or part time equivalent * Providing services according to childs IFSP PRODUCTIVITY The COTA will achieve the expected productivity set by MECA Management. * Achieving 90% performance goal DOCUMENTATION The COTA will accurately collect data for the child and families served and will ensure that the information is accurate and filed in a timely manner by adhering to the following: * Documenting therapy sessions and progress or cancellation note at the time of visit into the MAPS database and is to be submitted daily. * Completing progress notes with team at TTCM meeting * Documenting TTCM meetings STAFF DEVELOPMENT AND TRAINING The COTA will provide the necessary support, training, and guidance in their provision of services to the persons served. The COTA must also comply with all mandatory trainings identified by their licensing board as well as trainings mandated by their respective supervisor(s) and/or MECA Therapies and adhering to the following: * Consulting and provide in-house trainings to other staff members * Maintaining appropriate licensure through the NM licensing board * Attending mandatory staff meetings and trainings SUPERVISION A COTA may be asked to provide supervision for Student Interns and / or Observers. Supervision will be provided according to the MECA OT supervision guidelines. QUALITY ASSURANCE The COTA will maintain quality services for the persons served by adhering to the following: * Acknowledging and respecting the rights of persons served at all times * Ensuring all therapy and related activities are ethical and in compliance with MECA policies and procedures

Job Description Please note relocation is required for this role to: Deming, NM Director (RN) Quality Assurance Mimbres Valley Medical Center is your community medical provider, serving southwestern New Mexico area and its residents with inpatient, outpatient, medical, surgical, diagnostic and emergency care. We are your family, friends and neighbors, and we work with and for our community to provide quality healthcare that fits your life and lifestyle. We’re making a difference in our friends’ and families’ lives; if this is something you believe in, we would like you to join our team. Job Summary: • Facilitates alignment between improvement initiatives and the organization’s strategic plan; directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization., • Responsible for maintaining the facilities system-wide Quality program; to include data collection, aggregating and analyzing data, maintaining policies and procedures, and reporting to administrators, Medical Staff, and the Board., • Works closely with Clinical and Non-Clinical teams for improvement on key performance indicators, designs processes for new initiatives, services and other targets identified by Hospital leadership., • Serves as an internal consultant to administration, staff, and physicians in the areas of regulatory, process improvement, performance monitoring, and statistical analysis., • Focuses on better healthcare value and quality, including the improvement of clinical outcomes, patient experience, patient safety, costs, revenue, productivity, efficiency, employee and physician satisfaction, and process reliability., • Coordinate, manage and report Core Measures, ACO/MIPS/MACRA and meaningful use measures and other quality metrics as assigned., • Collects and reports HCAHPS data for the facility., • Organize all Quality Management meetings, maintain minutes and make recommendations to the committee based on best practice and current regulatory standards., • Conduct internal audits and risk analysis as determined by the Quality Committee., • Participate / Coordinate in nursing and physician peer review processes and chart reviews, as necessary., • Mange and support physician peer review processes by ensuring the collection and analysis of data for provider FPPE/OPPE, scorecards, quality metrics, etc., • Analyzes all assigned areas for opportunities of improvement and makes applicable recommendations for process, system, procedure, and operational changes to improve healthcare value and quality ie: Core Measures, Hospital Acquired Conditions, etc., • Assists in the establishment of operational performance measurements and the monitoring of trends in key performance indicators to evaluate effectiveness, reliability, efficiency, etc. using available information systems data. Where other data is necessary but not readily available, will design and implement appropriate data collection. Uses data from appropriate external sources, including comparative databases., • Manages performance improvement projects, flow and alignment to assure milestones and key performance indicators are met within defined parameters. Documents the results of projects, and submits other documentation as requested., • Participates in the Grievance Committee and works with department leaders to resolve investigations within the incident reporting system., • Evaluate and document the effectiveness of the quality management system., • Design, coordinate and maintain various aspects of the patient safety and risk management programs for all of the Hospital and its affiliated clinics., • Review, investigate and analyze incidents for risk and adverse event identification, loss prevention and claims management purposes, including both potential and actual patient injury. Recommend interventions which will enhance the safety and well-being of patients, staff and organization at large., • Registered Nurse preferred., • 3+ years experience in a hospital facility required, Quality/Risk leadership experience, preferred., • Master’s degree in nursing, healthcare administration, or a similar field of study with a strong analytical base, preferred., • CPHQ (Certified Professional in Healthcare Quality), preferred, • Travel is infrequent., • Understanding Healthcare, • Strong accounting knowledge and experience., • Good communicator., • Excellent in Excel (pivot tables, V-lookup’s, etc.), • Competitive salary and benefits package., • Opportunities for professional development and advancement., • Supportive work environment with a collaborative team., • Comprehensive healthcare coverage., • Retirement savings plan., • Paid time off and flexible scheduling options., • Student loan repayment program. #ZR #EXP

Job DescriptionSalary: MECA Therapies, LLC is looking for an Occupational Therapist (OT) to join our professional team. MECA Therapies is the largest pediatric rehabilitation provider in the state of New Mexico. Our mission is to strive everyday towards ensuring that our families and their children have access to the highest quality of care in the communities we serve. The Occupational Therapist provides Occupational Therapy services to include evaluation and treatment to individuals ages 3-21 based on diagnosed conditions. These services will be conducted within MECA Therapies Childrens Outpatient Clinic. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND LICENSURE: • Master's degree or higher in Occupational Therapy, • Licensure from the NM Occupational Therapy Licensing Board GENERAL REQUIREMENTS: • Knowledge and experience in the field of Occupational Therapy, • Proficient computer skills in Microsoft Windows, • Proficient organizational and record keeping skills, • Effective oral and written communication, • Excellent interpersonal and teaming skills, • Ability to train clients, family members and professionals, • Exercise a high level of confidentiality ESSENTIAL DUTIES The OT will operate within Local, State and Federal Regulations as well as adhere to all MECA policies and procedures. Essential duties include but are not limited to the following: • Administering standardized assessment tests within their professional scope of practice, • Developing appropriate and thorough recommendations, • Presenting diagnostic findings completely and accurately, • Writing evaluation reports with technical accuracy, • Seeking out appropriate information from medical and/or other resources as needed to implement treatment strategies, • Developing theoretically sound plans describing objectives and procedures for treatment, • Selecting appropriate stimulus materials and treatment modalities for age and ability of the person served, • Giving clear concise instructions in presenting materials and/or techniques in therapy, • Recording and tracking daily progress accurately, • Utilizing time in session efficiently to meet objectives, • Providing accurate and immediate feedback to the person served and/or family, • Planning for discharge of the person served., • Participating in the interview process for prospective employees as deemed necessary., • Maintaining a clean workspace on a daily basis. Surface areas of tables, instructional tools and other objects should be cleaned after each session., • Mentoring students and entry level personnel as deemed necessary by the company., • Mentoring therapists in regional clinics, • May be asked to participate in marketing and outreach events within the community promoting MECA Therapies and the Childrens Outpatient Clinic CASELOAD ASSIGNMENTS The OT will be assigned a weekly caseload from the respective program directors for each program they serve • OTs will be considered full time with 8 hours per day or the equivalent of 40 hours per work week equating to 40 visits per week or part time equivalent., • Adjustments to hours are made in collaboration with the respective program director., • Adjustments to client contact hours may be adjusted for individuals providing supervision for students or other therapists, • OTs may be asked to complete CMEs through the FIT program as caseloads permit., • OTs must be IDA Certified. PRODUCTIVITY • Completing 1920 visits per year or part time equivalent DOCUMENTATION The OT will accurately collect data on persons served and will ensure that the information is accurate and filed in a timely manner by adhering to the following: • Documenting therapy sessions and progress, • Childrens Outpatient Clinic therapists are required to complete the SOAP notes within 48 hours of the scheduled appointment., • Any therapist needing additional time beyond their regularly scheduled time must contact the Clinic Director for approval, • Responding and completing tasks/messages received via Central Reach the day they are received, • Completing progress notes and upload as needed in Central Reach by the designated dates., • Completing clinic evaluations in the allotted time given within therapists schedule. (typically, within the same day or within 24 hours) Any therapist needing additional time beyond their regularly scheduled time must contact the Clinic Director for approval. STAFF DEVELOPMENT AND TRAINING The OT must comply with all mandatory trainings identified by their licensing board as well trainings mandated by their respective supervisor(s) and/or company by adhering to the following: • Consulting and providing in-house trainings to other staff members, • Maintaining appropriate licensure through the NM licensing board, • Attending mandatory staff meetings and trainings SUPERVISION Certified OTs may be asked to provide supervision for COTAs, and / or Student Interns/Observers. Supervision will be provided according to the MECA OT supervision guide from the OT licensing board. • Providing Supervision to a COTA, Student or Observer as assigned QUALITY ASSURANCE The OT will maintain quality services for the persons served by adhering to the following: • Acknowledging and respecting the rights of persons served at all times, • Ensuring all therapy and related activities are ethical and in compliance with MECA policies and procedures

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description The School Programs Navigator supports Lutheran Family Services Rocky Mountains (LFSRM) school programs for refugee youth. School programming may include in-classroom support and/or after school tutoring, as well as language intensive programming over the summer. The School Programs Navigator will collaborate with school districts, administrators, classroom teachers and refugee network partners to deliver quality, coordinated services for refugee students. Furthermore, this position will support student success through youth mentorship programs and robust parent engagement via education and social capital building. ESSENTIAL DUTIES AND RESPONSIBILITIES • Supports LFSRM school-based programs and summer programming., • Works with individual students or small groups both in the classroom and in after-school programs to reinforce instructional material planned and/or presented by classroom teacher., • Maintains strong partnerships with school district administrators, teachers, and partners. Serves as ambassador and liaison among all groups., • Engages parents and families in learning activities and advocacy or volunteer opportunities at the schools to enhance integration., • Provides career counseling to a select group of students, including engagement with existing college access activities and with educational opportunities offered through the local workforce center and youth development programs., • Tracks outcomes and compiles data in accordance with funding source requirements and provides necessary reports., • Ensures that program services are provided in accord with quality assurance standards of the agency, state, accrediting organizations, and HIPAA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures., • Functional fluency in one or more foreign languages preferred., • Broad knowledge of practices, principles, and methods employed in the resettlement of refugees, including a working knowledge and understanding of US Immigration laws and regulations., • Working knowledge and understanding of mainstream social service providers and other applicable community resources., • Extensive experience with public school programs, processes, and navigation is required, along with direct work experience in education for middle and high school students in a public school setting., • Experience with youth mentorship and supportive programs preferred, • High comfort level with public speaking and teaching/training environments., • Excellent written English skills and ability to complete multiple narrative and technical reports on a routine basis., • Ability to collect, analyze and interpret program information needed to ensure compliance with program requirements, monitor program outcomes and complete requisite statistical reporting., • Skills in problem solving, negotiations, decision making and mediating conflict., • Ability to self-start and work well in a team setting. Proven team-builder., • Computer skills in Word, Excel, and the use of email and other applications., • Must have and maintain a valid driver's license and provide proof of auto liability insurance at the level of 100,000/300,000/100,000. Associate's degree in a related field or two years related experience in a public school setting working with youth in middle school and high school required; or equivalent combination of education and experience. SUPERVISORY RESPONSIBILITIES This position supervises up to five contractors, interns and volunteers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Posted by ApplicantPro

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Training & development, • Wellness resources Job Summary: We are seeking a detail-oriented and analytical Data Analyst to join our dynamic tax team. The successful candidate will play a crucial role in ensuring the accuracy and integrity of tax-related data. The Data Analyst will be responsible for collecting, organizing, and analyzing tax and financial data to support tax preparation and compliance, reporting, and strategic decision-making. Key Responsibilities: • Data Collection and Compilation:, • Gather and compile relevant financial data from various sources, including client forms, internal systems, financial statements, and third-party reports., • Ensure the completeness and accuracy of tax-related information., • Data Analysis and Interpretation:, • Conduct thorough analysis of financial data to identify trends, anomalies, and potential tax implications., • Tax Compliance:, • Assist in the preparation of tax returns by providing accurate and well-organized data., • Collaborate with tax professionals to ensure compliance with local, state, and federal tax laws., • Quality Assurance:, • Perform regular audits and reviews of tax data to maintain data accuracy and integrity., • Implement and maintain data quality controls to minimize errors and discrepancies., • Reporting:, • Generate comprehensive reports summarizing tax-related data analysis for internal stakeholders., • Communicate findings and insights in a clear and understandable manner., • Process Improvement:, • Identify opportunities for process improvement in tax data management and implement efficient solutions., • Obtain IRS PTIN, • Pass Background check, • Proven experience in data analysis, preferably in a tax or finance-related role., • Proficiency in Microsoft tools and learning new software (e.g., Excel, SQL)., • Excellent attention to detail and organizational skills., • Strong communication and collaboration skills., • Ability to work under tight deadlines and manage multiple tasks simultaneously., • Professional certification such as CPA or CMA., • Familiarity with tax software and ERP systems. 3 month seasonal role with opportunity to go full time Perks: • Hourly pay + competitive bonus program, • Flexible Schedule Options, • Heath & wellness benefits, • 401K and other perks, • Corporate discount program, • Free tax preparation training and PTIN registration, • Free continuing tax education, • Enrolled Agent materials and testing reimbursement

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

DepartmentQuality Assurance Positions. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

Collaborate with Operations and Training to implement quality improvement plans. Prepare and present quality reports to internal leadership and clients. You’ll oversee QA analysts, ensure compliance with client standards, and drive continuous improvement in service quality.

Experience in quality assurance/quality management systems. The quality assurance professional will be responsible for the following on the TEST 3 contract:. Support quality proposals (write to quality & performance requirements).

Job Description Allied Health – Nuclear Medicine Technologist POSITION TYPE: Allied Health SPECIALTY UNIT: Nuclear Medicine Technologist LOCATION: Las Cruces, New Mexico SHIFT: Days JOB TYPE: Full-Time Permanent Job Summary: We are in search of a professional Nuclear Medicine Technologist that will be responsible for performing a variety of diagnostic imaging procedures using radioactive materials to aid in the detection and treatment of various medical conditions. Your expertise will contribute to patient care and the advancement of medical science. Responsibilities: • Prepare and administer radiopharmaceuticals to patients in accordance with established protocols and safety guidelines., • Operate specialized imaging equipment such as gamma cameras and PET scanners to capture images of internal body structures., • Collaborate with physicians to determine appropriate imaging protocols based on patient conditions and medical histories., • Position patients and ensure their comfort while obtaining high-quality images., • Monitor patients during procedures to address any discomfort or adverse reactions., • Analyze images and data for clarity, quality, and accuracy; prepare them for interpretation by radiologists or physicians., • Maintain accurate patient records and documentation, adhering to regulatory and quality assurance standards., • Ensure proper disposal and handling of radioactive materials and adhere to radiation safety protocols., • Perform routine equipment maintenance, quality control, and troubleshoot any technical issues. Job Benefits: • Competitive salary, • Direct Deposit, • 401K, • Comprehensive Health, Dental, and Vision benefits, • Employee discount program, • Excellent room for growth and advancement Qualifications: • Associate degree in Nuclear Medicine Technology or related field., • Certified Nuclear Medicine Technologist (CNMT) Certification required., • Basic Life Support (BLS) Certification preferred., • Knowledge of radiopharmaceuticals, radiation safety, and imaging procedures., • Proficiency in operating imaging equipment such as gamma cameras, SPECT scanners, and PET scanners., • Excellent attention to detail and strong analytical skills for accurate image interpretation., • Effective communication skills to work collaboratively with patients and medical professionals., • Ability to prioritize tasks, adapt to changing circumstances, and maintain composure under pressure., • Commitment to patient care, safety, and confidentiality.

Job Description Director of Laboratory Full-Time | Las Cruces, NM Position Summary The Director of Laboratory provides administrative, fiscal, and technical leadership for the clinical laboratory. This role ensures efficient operations, high-quality testing services, and compliance with all applicable regulatory and accreditation standards, including College of American Pathologists (CAP), AABB, The Joint Commission, and Clinical Laboratory Improvement Amendments (CLIA). The Director oversees quality assurance, quality control, and point-of-care testing programs, while managing laboratory personnel, budgeting, workflow, and strategic planning. The position collaborates with organizational leadership to support operational goals and patient care excellence. Key Responsibilities • Lead daily laboratory operations and ensure regulatory compliance, • Manage hiring, staff development, performance evaluations, and payroll, • Oversee quality improvement and accreditation activities, • Develop departmental goals, policies, and performance metrics, • Manage budgets, capital equipment planning, and inventory control, • Maintain productivity standards and optimize staffing based on workload, • Stay current with advancements in laboratory medicine Qualifications • Bachelor’s degree in a related field required (or 7+ years of direct experience in lieu of degree), • Master’s degree preferred, • 3–5 years of related experience required, • 3–5 years of leadership experience preferred, • MLS (ASCP, AAB, CLS, or equivalent) certification required

Job DescriptionSalary: Families & Youth Innovations Plus (FYI+) Position: Part-Time Provider Hourly Rate: $17.00 - $20.57 (3 levels based on experience and education) Department: High Fidelity Wraparound Program Job Summary The Administrative Support will provide administrative support to a High Fidelity Wraparound program that can include, but is not limited to, referrals, tracking requirements, data collection and input, workforce tracking What You'll Do: • Provide administrative support to the Wraparound program to ensure efficient daily operations and program effectiveness., • Manage and track referrals, including intake documentation, timelines, and required follow-up activities., • Maintain accurate, complete, and timely program records in compliance with agency, Medicaid, and contractual requirements., • Collect, enter, and monitor program data across required systems, ensuring data integrity and accuracy., • Assist in preparation for Medicaid audits, internal reviews, and Quality Service Reviews (QSRs) by organizing documentation, reports, and required materials., • Support ongoing fidelity tracking related to High Fidelity Wraparound standards, including documentation review and monitoring required elements., • Track program deliverables, reporting deadlines, and compliance requirements to support continuous quality improvement., • Support workforce tracking, including caseload monitoring, staff assignments, and required training or credential documentation., • Coordinate communication and information sharing between Wraparound facilitators, program supervisors, and program managers as needed., • Perform additional administrative duties as assigned to support program operations and quality assurance efforts. What You Need: Essential Requirements • Associate's degree or equivalent experience in administrative support, business administration, or related field, • 2+ years experience in administrative support or similar coordination role, • Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace applications, • Excellent written and verbal communication skills with strong attention to detail. Personal and Professional Competencies • Discretion and confidentiality: Ability to handle sensitive organizational information with appropriate confidentiality and professional judgment across all leadership areas, • Proactive problem-solving: Initiative to anticipate needs, identify challenges, and propose solutions independently while supporting multiple priorities, • Collaborative approach: Ability to work effectively with diverse teams, external partners, and organizational stakeholders across all departments, • Adaptability and flexibility: Comfort with changing priorities, evolving organizational needs, and dynamic work environments spanning clinical, operational, and strategic functions, • Cultural competency: Understanding and appreciation for FYI+'s diverse community and commitment to trauma-informed, inclusive practices

Job Description Thompson Engineering is seeking a detail-oriented Administrative Assistant to join our team. This role provides clerical and office support to ensure efficient daily operations. The Administrative Assistant will work under the direction of Team Leaders or a senior administrative professional and may serve as the first point of contact for visitors. The role also supports field inspectors with administrative coordination. Key ResponsibilitiesAdministrative & Clerical Support * Manage and coordinate schedules for assigned personnel * Prepare correspondence, reports, and client documents from dictation, handwritten notes, and general instructions * Review and edit outgoing materials for accuracy and clarity * Create and maintain project and activity files * Prepare project setup information and billing profiles * Maintain records of engineer licensure, training, and certifications * Draft PowerPoint presentations for client meetings * Prepare agendas and meeting notes for staff and in-house meetings * Maintain client information and assist with client communications * Assist with billing, invoice review, and project expenditure tracking * Maintain laboratory test logs and transfer data to accounting Additional Responsibilities * Serve as backup for answering phones and receptionist duties * Provide backup support for ordering and tracking office supplies * Assist with planning company events * Ensure all work complies with Thompson Holdings' Health, Safety & Environmental Management System, policies, and procedures * Actively participate in safety meetings, toolbox talks, and safety initiatives * Perform other duties as assigned QualificationsMinimum Requirements * High School diploma or equivalent required; Associate's degree in a relevant field preferred * 3–5 years of administrative experience in a professional office environment * Valid driver's license * Strong written and verbal communication skills * Proficiency in Microsoft Word, Excel, and Outlook required; PowerPoint, Publisher, and Adobe Standard preferred * Willingness to work flexible schedules and overtime as needed * Ability to work on-site in a heavy construction setting * Flexibility and willingness to travel when needed Physical Requirements * Ability to sit for extended periods and operate office equipment * Ability to stoop, bend, and file documents * Effective verbal and written communication skills * Ability to safely operate a motor vehicle * Ability to lift and carry up to 25 lbs About Thompson Engineering Founded in 1953, Thompson Engineering has built a reputation for excellence in construction quality assurance, geotechnical services, materials testing, and inspection. Over the decades, our services have expanded to include environmental assessments, land surveys, design, and project management for industrial, commercial, transportation, federal, and municipal clients. Today, we are recognized for delivering innovative solutions to complex infrastructure and building challenges. From initial assessments to project completion, Thompson Engineering remains a trusted leader across the Southeast. Equal Opportunity Employer Thompson Engineering and Watermark Design Group are Equal Opportunity Employers (M/F/D/V). Pre-employment drug screening and motor vehicle record checks are required.

Job Description Thompson Engineering is a leader in delivering high-quality infrastructure and construction projects across the South. With a strong commitment to safety, quality, and client satisfaction, we are currently seeking a dedicated and experienced Civil QA/QC Inspector to join our growing team. The Civil QA/QC Inspector will oversee the quality assurance and quality control aspects of civil construction work including earthworks, concrete, asphalt, utilities, drainage, and structural components. The ideal candidate will be responsible for ensuring that all construction activities comply with applicable codes, standards, project specifications, and quality plans. The Ideal candidate must be willing to travel to support project needs. Essential Functions of the Position • Review and interpret project drawings, specifications, and quality requirements., • Verify materials and workmanship meet the project's approved submittals and standards., • Attend quality and coordination meetings as needed., • Ensure that all inspection and testing records are properly documented and archived., • In-depth knowledge of industry standards and codes (ASTM, ACI, AASHTO, etc.)., • Familiarity with construction materials and laboratory/field testing procedures., • Strong organizational and communication skills., • Proficiency with Microsoft Office Suite and QA/QC reporting tools., • ACI Concrete Field Testing Technician - Grade I, • NICET Certification in Civil/Construction Inspection, • OSHA 10 or 30 Certification, • ISO 9001 Quality Management Systems knowledge, • Must be willing to work flexible schedules and overtime as needed by the department needs., • Ability to lift and carry a minimum of 40 lbs., • Drive a company vehicle in a safe manner, • Walk, stoop, bend, and climb up and down stairs and ladders, • Stand, walk and balance in irregular and uneven terrain and pavements, concrete, grass, dirt and gravel., • Work in high grounds and high open buildings, • Work outside for extended periods in the heat and cold, • Ability to wear appropriate PPE for hazardous materials Thompson Engineering is a subsidiary of Thompson Holdings, Inc. Our sister companies are Watermark Design Group, an architectural and interior design firm, and Thompson Consulting Services, a disaster recovery consulting firm. As a group, the three firms provide a broad range of architectural and engineering services. Thompson is an employee-owned firm with more than 300 personnel in multiple disciplines. Our staff has a vested interest in providing safe, quality driven, successful projects that are completed on time and within budget. Our business relies heavily on our performance and the repeat satisfaction of our customers. Thompson Engineering and Watermark Design Group are equal opportunity employers. M/F/D/V. Pre-employment drug screen and motor vehicle record checks are required.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our employee development team is looking for experienced call center Customer Service Supervisors to support commercial and public sector clients. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company parties, • Employee discounts, • Flexible schedule, • Opportunity for advancement, • Training & development Key Responsibilities: • Data Collection and Compilation:, • Gather and compile relevant financial data from various sources, including client forms, internal systems, financial statements, and third-party reports., • Ensure the completeness and accuracy of tax-related information., • Data Analysis and Interpretation:, • Conduct thorough analysis of financial data to identify trends, anomalies, and potential tax implications., • Tax Compliance:, • Develop tax strategies for clients to optimize financial outcomes, • Ensure compliance with regulatory requirements, • Assist and provide oversight in the preparation of tax returns by providing accurate and well-organized data, • Collaborate with tax professionals to ensure compliance with local, state, and federal tax laws., • Quality Assurance:, • Perform regular audits and reviews of tax data to maintain data accuracy and integrity., • Implement and maintain data quality controls to minimize errors and discrepancies., • Conduct audit and assurance engagements, • Identify areas of improvement for internal controls and financial processes, • Reporting:, • Generate comprehensive reports summarizing tax-related data analysis for internal stakeholders., • Communicate findings and insights in a clear and understandable manner., • Process Improvement:, • Identify opportunities for process improvement in tax data management and implement efficient solutions., • Obtain IRS PTIN, • Pass Background check, • Minimum of 2 years professional experience preparing individual income tax returns in a tax office setting., • Proven experience in data analysis, preferably in a tax or finance-related role., • Proficiency in Microsoft tools and learning new software (e.g., Excel, SQL)., • Excellent attention to detail and organizational skills., • Strong communication and collaboration skills., • Ability to work under tight deadlines and manage multiple tasks simultaneously., • Professional certification such as CPA or CMA., • Familiarity with tax software and ERP systems. Full time or option to choose seasonally through April with part time off season meetings and strategy Perks: • Hourly pay + competitive bonus program, • Flexible Schedule Options, • Heath & wellness benefits, • 401K and other perks, • Corporate discount program, • Free tax preparation training and PTIN registration, • Free continuing tax education, • Enrolled Agent materials and testing reimbursement

Job DescriptionFront Desk Lead Families & Youth Innovations Plus (FYI+) Position: Full-Time Status: Non-Exempt / Hourly Hourly Rate: $17.00 - $20.57 (3 levels based on experience and education) Department: Intake, Triage and Assessment Job Summary The Front Desk Lead serves as the primary lead and coordinator of front desk operations, ensuring efficient patient flow, exceptional customer service, and adherence to organizational policies and procedures. The Front Desk Lead is responsible for maintaining a welcoming, professional environment while ensuring compliance with HIPAA regulations and other healthcare standards. The Lead serves as the primary point of contact and handles escalated situations by accessing appropriate supports as necessary. This position oversees daily reception activities, supports front desk staff, and serves as a liaison between administrative operations and clinical teams. This position also requires the ability to be in proximity of people experiencing high levels of emotional distress and to be of assistance to the team in managing escalated situations What You'll Do: Leadership & Staff Management • Supervise, train, mentor, and schedule front desk staff., • Ensure policy compliance and maintain trauma‑informed, gender‑affirming service., • Oversee check‑in/out, appointment scheduling, and patient flow., • Handle escalated concerns and use de‑escalation/crisis‑response techniques., • Verify insurance, collect payments, and resolve complex inquiries., • Manage medical records accuracy, retrieval, and release requests., • Oversee mail, correspondence, data entry, and supply inventory., • Answer, triage, and route calls; complete callbacks., • Conduct audits and ensure compliance with HIPAA, 42 CFR Part 2, and agency policies., • Oversee monthly insurance verification and communicate issues., • Serve as liaison between patients, clinical teams, admin departments, and external partners. Qualifications and Experience • High school diploma or GED equivalent, • Minimum 2-3 years of front desk or customer service experience in a healthcare setting, • Minimum 1 year of supervisory or lead experience, • Proficiency with Electronic Health Record (EHR) systems, • Strong computer skills, including Microsoft Office Suite, • Excellent verbal and written communication skills, • Knowledge of HIPAA regulations and patient confidentiality requirements, • Associate's degree in healthcare administration, business, or related field, • Experience in behavioral health or CCBHC setting, • Knowledge of medical terminology, • Bilingual capabilities (Spanish or other languages commonly spoken in service area)

Job DescriptionPsychiatric Rehabilitation Program Supervisor - Adult Services (18+) Families & Youth Innovations Plus (FYI+) Position: Full-Time Hourly Rate: $70,000 - $84,700 (3 levels based on experience and education) FLSA Status: Salaried/Exempt Reports To: Manager of Rehabilitation and Substance Use Disorder Services Department: Rehabilitation and Substance Use Disorder Services Job Summary The Psychiatric Rehabilitation Program Supervisor - Adult Services provides clinical leadership, supervision, and program oversight for FYI+'s adult psychiatric rehabilitation services serving individuals ages 18 and older with serious mental health conditions. This role ensures high-quality, recovery-oriented, and evidence-based psychiatric rehabilitation services that support adults in achieving self-defined goals related to community living, employment, education, housing stability, wellness, and social inclusion. The Supervisor is responsible for maintaining fidelity to psychiatric rehabilitation principles, ensuring compliance with federal and New Mexico CCBHC standards, and fostering a person-centered, trauma-informed, and culturally responsive program environment. This position balances clinical supervision, program development, quality assurance, and limited direct service delivery, and plays a key leadership role within the adult behavioral health continuum. What You'll Do: Clinical Supervision & Adult Program Leadership (Approx. 40%) • Provide weekly individual and group clinical supervision to Adult Psychiatric Rehabilitation staff, including Recovery Navigators and Certified Peer Support Specialists, • Review and approve adult psychiatric rehabilitation assessments and person-centered rehabilitation plans, • Ensure services focus on functional skill development for adult roles, including independent living, employment, education, health self-management, and community participation, • Support staff in working with adults experiencing serious mental illness, co-occurring substance use disorders, chronic health conditions, homelessness, and justice involvement, • Provide consultation on complex adult cases, including crisis prevention and intervention, • Oversee adult psychiatric rehabilitation service delivery in alignment with CCBHC Criterion 4.i and New Mexico Medicaid PSR standards, • Ensure fidelity to evidence-based adult rehabilitation models, including:, • Individual Placement and Support (IPS) Supported Employment, • Illness Management and Recovery (IMR), • Wellness Recovery Action Plan (WRAP), • Evidence-based social skills training, • Monitor adult program outcomes including functional improvement, employment, housing stability, and community integration, • Conduct chart reviews, fidelity reviews, and documentation audits, • Maintain a small caseload of adult participants with higher acuity or complex needs, • Provide direct adult psychiatric rehabilitation services including functional assessments, skill-building, and in-vivo coaching in community settings, • Support adults in navigating real-world environments such as workplaces, housing settings, healthcare appointments, and community resources, • Participate in adult behavioral health leadership and interdisciplinary team meetings, • Assist with hiring, on-boarding, and training of adult psychiatric rehabilitation staff, • Coordinate with internal FYI+ clinical teams and external adult-serving partners (employment, housing authorities, adult education, healthcare providers), • Master's degree in Social Work, Counseling, or related mental health field, • Current New Mexico licensure as LISW, LPCC, LMFT, or LCSW (independently licensed), • RLD board-approved license in good standing, • Minimum three (3) years of post-licensure clinical experience working with adult populations, • Attestation of training in clinical supervision of non-clinical staff, • Demonstrated experience working with adults with serious mental illness and co-occurring disorders, • Ability to work flexibly in community-based adult service settingsPreferred Qualifications, • Certified Psychiatric Rehabilitation Practitioner (CPRP) credential or commitment to obtain within one year, • Experience supervising multidisciplinary adult behavioral health teams, including peer support staff, • Familiarity with CCBHC standards, Medicaid PSR documentation, and quality assurance, • Experience with adult supported employment, supported education, housing support, or community-based rehabilitation programsWork Environment & Expectations, • Services are primarily delivered in natural adult community settings (homes, workplaces, educational institutions, healthcare and community locations), • Flexible scheduling, including occasional evenings, may be required to support adult participant needs, • Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities., • Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans, • 403(b), PTO, and 14 paid holidays

If necessary, notification must be elevated to any of the following, Regional Director, Associate Director of QA, Divisional Director or Director of Quality Systems and Assurance. Responsibilities:• Ensure center is "inspection ready" at all times by managing adherence to Standard Operating Proced

Ensures product safety, regulatory compliance, and compliance with company standards as stated in the Quality Assurance Manual, Laboratory Manual, and Company directives. Provides leadership in coaching, education and training of management staff and plant employees for Quality Assurance and Food Sa

Make an impact in the role of Coca-Cola Quality Control Technician to follow safety procedures and company policies, provide excellent service to customers and team members, and gain knowledge of company offerings to better serve clients. Other duties include assist with processing returns and excha

Quality Assurance Engineer 4 in Los Alamos, NM. Guides the development, implementation, and evaluation of processes, procedures, and applications contributing to the overall objectives of maintaining an effective quality program.

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Key Responsibilities - Craft realistic developer prompts across multiple categories (code review, debugging, error diagnosis, configuration, and more) - Source and adapt content from real PRs to create authentic scenarios - Write clear, technically accurate model responses that demonstrate strong re