Call Center-Inbound - GENERAL CLERICAL
hace 1 mes
Killeen
Job DescriptionCrouch Staffing Solutions, Inc. is recruiting for a non-remote Call Center CSR for a local Killeen business. Location: Killeen, TX 76504Category/Industry: ClericalJob Title: Call Center CSRJob Type: Full-timePay/Salary: $15.00 per hour. Hours of Work: 8:00am to 5:00pm Monday -Friday. Job Description/Responsibilities/Essential Functions: Customer Service Representative needed to interact with customers, provide information in response to inquiries about products and services, and handle and resolve complaints. Duties will include: • Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints., • Perform verification checks to ensure that appropriate changes were made to resolve customers' problems., • Keep records of customer interactions and/or transactions; record details of inquiries, complaints, or comments, as well as actions taken., • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills., • High School Diploma or GED required., • A minimum of 6 months of experience is preferred.