Crouch Staffing Solutions, Inc.
Bilingual Dispute Initiation Process
hace 24 días
Killeen
Job DescriptionCompany: Crouch Staffing Solutions, Inc. in Waco, Temple & Killeen Texas is hiring for an Inbound Call Center CSR to work in the Killeen area. This is not a remote position. All of our services are free for prospective employees. Location: Killeen, TX 76504Category/Industry: ClericalJob Title: Bilingual Spanish Call Center CSRJob Type: Full-timePay/Salary: $14.50 per hour.Hours of Work: 8:00am to 5:00pm Monday - Friday. Job Description/Responsibilities/Essential Functions: • Interact with customers via phone to provide information in response to inquiries about products and services and to handle and resolve complaints., • Take or enter orders, cancel accounts, or obtain details of complaints., • Check to ensure that appropriate changes were made on customer accounts with problems are resolved., • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken., • Resolve customers' service or billing complaints by performing activities such as , refunding money or adjusting bills., • Complete contract forms, complaint forms, change of address records, or issue service discontinuance orders, using computers., • Must pass criminal background check and drug screening. Qualifications:, • High School Diploma or GED required., • Must speak, write and read fluently in Spanish and English., • A minimum of 3 months experience is preferred., • Prefer candidate with strong customer service and phone etiquette skills, • Strong Data Entry and basic computer skills are needed.