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Well Established company seeks Accountant This Jobot Job is hosted by: Marcie Cassano Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume. Salary: $60,000 - $80,000 per year A bit about us: Well Established, privately held company Why join us? Bonus based on performance Flexible schedule, great work/life balance, remote work Very laid back and casual culture, family oriented environment Health, Dental, Vision partially paid by employer Generous PTO and Holiday schedule Job Details Job Details: We are currently seeking a highly skilled and motivated Accountant to join our dynamic Accounting and Finance team. This is an excellent opportunity for a entry level professional to grow their skills and knowledge in a challenging and rewarding environment. The successful candidate will play a crucial role in our financial operations, contributing to our overall financial strategy and helping to drive the success of our business. Responsibilities: As a Permanent Accountant, you will be responsible for a wide range of duties, including but not limited to: Processing all Accounts Payable including approval, entry and posting. Completing all related reporting. Processing all Accounts Receivable including check deposit, billing, and journal entries. Performing account reconciliations and ensuring accuracy of all financial data. Preparing and posting journal entries to the general ledger, ensuring all transactions are recorded accurately and in a timely manner. Assisting with the preparation of monthly, quarterly, and annual financial statements. Assisting with the development and implementation of accounting policies and procedures. Collaborating with other members of the finance team to streamline accounting processes and procedures. Contributing to the continuous improvement of our financial systems and processes. Qualifications: The ideal candidate for this position will have the following qualifications: A minimum of 1 year of experience in a similar role in accounting/ finance. A bachelor’s degree in Accounting, Finance, or a related field. Proficiency in accounting software and Microsoft Office Suite, particularly Excel. Strong analytical skills, with the ability to analyze complex financial data and prepare reports. Excellent attention to detail and a high degree of accuracy. Strong organizational skills, with the ability to manage multiple tasks and deadlines. Excellent communication skills, both written and verbal. A strong understanding of financial regulations and accounting principles. A proactive approach, with the ability to identify and resolve problems efficiently. The ability to work independently and as part of a team. If you are a seasoned accounting professional looking for a challenging and rewarding role, we would love to hear from you. Join our team and play a crucial role in driving our financial success. Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

100% remote in US only 6 month+ contract No 3rd parties Sponsorship not available We are seeking an experienced Autotask PSA SME to assess, remediate, and optimize a troubled/botched Autotask PSA implementation. This person will quickly diagnose what’s broken, stabilize core workflows, and rebuild or correct configuration across contracts, contacts/account structure, reporting/dashboards, and integrations via API. You’ll work closely with operations, service delivery, and leadership to restore confidence in the platform and create a sustainable operating model moving forward. Key Responsibilities Implementation Triage & Stabilization Perform a rapid assessment of current Autotask configuration, workflows, permissions, data model, and process alignment. Identify root causes of implementation issues (process gaps, misconfiguration, data quality, workflow design, integration failures). Build and execute a remediation plan with clear priorities, milestones, and measurable outcomes. Autotask Configuration & Process Improvement Rebuild or optimize core modules and workflows including (as applicable): ticketing, service calls, projects, time entry, billing, and approvals. Define and implement best-practice standards for naming conventions, categorization, queue structures, and required fields. Improve usability for technicians and operations teams (templates, automation, notifications, forms, workflow rules). Contracts (High Priority) Fix and standardize contract setup: recurring services, block hours, retainer, per-ticket, per-device/user, etc. Ensure correct billing rules, exclusions, proration, effective dates, and rate tables. Align contract configuration to operational reality and financial requirements. Contacts / Companies / Data Integrity Audit and correct company/contact/account hierarchies, duplication, and missing/incorrect data. Establish rules for account creation, contact management, and data governance. Ensure proper mapping of contacts to tickets, assets/configuration items (if in use), and billing. Reporting & Dashboards Build and validate operational and executive reporting (service performance, ticket metrics, SLA, utilization, profitability, contract performance). Create dashboards and KPI reporting for different audiences (Service Desk, Ops, Finance, Leadership). Resolve reporting inconsistencies caused by category/time entry/contract misconfiguration. Integrations & API Work Diagnose broken integrations (RMM, accounting, quoting, ticket intake, PSA-to-ERP, etc.). Work with internal devs and/or vendors on Autotask API integration fixes and improvements (authentication, mappings, sync logic, error handling). Document integration flows and establish monitoring/alerting for failures. Documentation, Training & Change Management Produce clear documentation: configuration decisions, workflows, reporting definitions, integration mapping, and SOPs. Train admins and key users; establish a sustainable support/admin model. Recommend long-term governance and release/change control processes. Required Qualifications 3–7+ years hands-on experience with Autotask PSA administration/implementation (deep configuration knowledge). Proven experience recovering or fixing a failing/broken PSA implementation (Autotask strongly preferred). Strong working knowledge of: Contracts/billing configuration Company/contact/account structure and data governance Reporting / dashboards / KPI design Integrations, especially troubleshooting failed syncs and mapping issues Experience with APIs and integration concepts (REST, JSON, authentication, mappings, error handling); ability to partner effectively with developers. Ability to translate business processes into practical PSA workflows. Strong stakeholder management: can work with frustrated users, set expectations, and drive decisions. Preferred Qualifications Experience integrating Autotask with common MSP ecosystem tools (RMM, accounting, quoting, documentation tools, etc.). Experience with data cleanup/migration, deduplication, and historical data normalization. ITIL/Service Desk operational experience (SLA, queues, categorization discipline). Prior MSP/IT services environment experience. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

Job Description Job Overview The Shipping & Receiving Clerk will be responsible for managing data entry and incoming and outgoing shipments, maintaining accurate records, and ensuring timely delivery of goods. Essential Functions • Receives incoming shipments and verify contents against packing slips or purchase orders., • Prepares outgoing shipments, including picking, packing, and labeling items., • Ensures proper packaging and documentation for domestic and international shipments., • Coordinates with carriers and freight forwarders to schedule pickups and deliveries., • Maintains accurate inventory records and track shipments using designated software., • Operates a forklift to load and unload trucks, as well as move materials within the warehouse., • Adheres to safety protocols and regulations while operating forklift and handling materials., • Accurately inputs and maintains data into computer systems and databases., • Verifies and updates information to ensure accuracy and completeness., • Organizes and manages electronic files and documents., • Assists with data analysis and report generation as needed., • Performs other duties as assigned. Standard Essential Functions • Regular and reliable attendance on a full time basis [or in accordance with posted schedule]., • Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices., • Embodies AEVEX's cultural values and aligns daily actions with department goals and company culture. Qualifications and Competencies • Proficient computer skills with proficiency in Microsoft Office Suite and data entry software., • Proven experience in data entry, preferably in a warehouse or logistics environment., • Familiarity with shipping and receiving procedures, including knowledge of shipping documentation., • Familiarity with private sector Enterprise Requirements Planning systems., • Ability to pass an annual DMV record check required to ensure compliance with company and regulatory driving standards., • Good attention to detail and organizational skills., • Ability to effectively prioritize tasks and meet deadlines in a fast-paced environment., • Good communication and interpersonal skills for interacting with colleagues, vendors, and carriers. Education / Certifications • High school diploma or equivalent is required. Additional education or certification in logistics, supply chain management, or related field is a plus., • Valid forklift operator certification Experience • 2-4 years of Shipping and Receiving experience. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is: • Frequently required to lift up to 50 pounds Frequently required to stand for extended periods of time, • Frequently required repetitive movements of wrists, hands, and/or fingers For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time. Security Clearance • Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required. Disclaimer: AEVEX Aerospace is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws. About AEVEX AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia. AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees. Equal Employment Opportunity: AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Description Thursday to Monday, shift to be 9:00 am-5:00 pm ET. This is a remote position Job Purpose: The Account Liaison, Guest Services is responsible to provide impeccable service to our clients, vendors and employees by professionally managing all service requests. Further responsibilities include building loyalty within our client base and supporting the operation as needed in the course of business. Under the direction of the Director, Guest Services, the Account Liaison, Guest Services will be responsible for managing the overall business relationship of select clients, by meeting and exceeding both the demands of our clientele, as well as performance expectations of the company. The Account Liaison, Guest Services will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system. Responsibilities and Associated Duties: • Daily Duties o Act as the primary point contact and on-call support for clients, addressing their inquiries and resolving issues promptly utilizing company provided equipment (e.g., Cell phone, tablet, etc.) o Schedule and organize meetings, calls, and presentations with clients and log all activities into Salesforce o Prepare and present reports on account status, client feedback, and project progress. o Handle various administrative tasks such as data entry and maintaining detailed records of client interactions. o Utilize internal and external resources and suppliers including third party services to secure and recover orders as it relates to the client request o Using reporting through Power BI to identify trends based on sales volume of assigned accounts and establishing communication with clients and internal teams to increase market share o Ensure all activities comply with relevant regulations and company policies. o Collaborate with internal teams to develop and implement strategies that meet client needs and enhance service delivery o Engage Department Leadership and Sales Team as needed for shift briefings, process updates, operational challenges, personnel concerns, etc. o Review process event list to close out any client facing requests. o Ensure any orders that are processed for assigned clients are quality checked and confirmed with suppliers. o Prepare and/or review pass downs for communication to subsequent shift personnel o Engage Director, Guest Services or Sr. Director of Guest Services as needed. • As Needed Duties o Handling of escalated issues direct with the customer, kitchen or vendor as needed – in conjunction with Team Manager. o Review current SOPs to align all transactional processes within the organization. o Active engagement in New Hire training. o Assist in recurrent training in conjunction with Guest Experience Manager. o Manage client accounts of assigned team. o Managing the onboarding of clients in conjunction with Sales and Finance to assigned team within the current operating system, i.e. building client profiles and billing information o Manage watch list of assigned team. Adding or subtracting clients as needed. o Participation as requested in meetings with Network (Bi-weekly), On-Sites (As needed), Customers (As needed). o Participating in monthly meetings to discuss direction/concerns within department. o Any additional duties as assigned by Director, Guest Services. • Miscellaneous o Work in conjunction with Director, Client Services to provide a positive professional work environment for all associates. o Follow the current Air Culinaire Employee Handbook when dealing with all employee relation issues. o Travel and participate in conferences, conventions, client meetings as requested. o Schedule flexibility is a must, including some evening, weekend or holiday hours as necessary. Measures of Success: • Smart Goals- success will be measured using the Smart Goals, which are established annually, just prior to the new Fiscal Year starting which include: o Incremental growth YOY within installed customer base o Specific Job Responsibilities o Stellar Customer Service o Integrity & Accountability o Entrepreneurial Spirit o Teamwork Commitment Knowledge, Experience and Skill Requirements: • Four year degree preferred., • 2-5 years of experience in account management, customer service, or a related field., • Experience in managing client relationships in a business environment., • Competence with customer relationship management (CRM) software and other relevant tools (e.g., Salesforce, Microsoft Office Suite), • Professional fluency in multiple languages a plus, • Proficient in general computer navigation and terminology, • Must be able to multi-task during the course of regular business, • Exhibit exceptional organizational and prioritization skills., • High proficiency in professional verbal and written communications skills., • Prior experience or knowledge of culinary services and/or aviation required, • Schedule flexibility including as needed on-call interactions based on client needs including evening, weekend and holiday hours. Disclaimer: This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company. Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.

Job Description Do you like working with different project teams in a fast-paced environment? Are you interested in joining an organization focused on making a positive impact? If so, we'd like to talk with you about growing with us. EnSafe is accepting applications for a Mid-Level Instrumentation and Controls Engineer to join one of our offices in either Tampa, FL, Dallas, TX, or San Diego, CA. Candidates must be willing to work at one of the EnSafe offices listed. Relocation assistance is available to meet this expectation. What we are looking for: We are seeking a Mid-Level Engineer who is ready to support electrical engineering designs, especially instrumentation and controls, across a variety of projects, including environmental remediation systems, industrial wastewater treatment systems, process engineering for active industrial/manufacturing facilities, and stormwater management Joining our team means immersing yourself in an environment that nurtures creativity, encourages collaboration at all levels, fosters a supportive culture, and facilitates professional development. Key Responsibilities of this position include: • Prepare, review, and mentor others in the development of design basis, design plans and specifications, design reports and O&M manuals, and equipment selection and procurement., • Design, program and build control panels, remote telemetry systems, real-time data collection, and integration of components from multiple vendors., • Provide engineering support for construction, operation, troubleshooting, and system optimization evaluations., • Provide technical assistance to teams working across multiple offices throughout the country, problem-solving, mentoring, and leading by example., • Prepare and/or lead the preparation of preliminary engineering reports summarizing evaluation of alternatives and presenting design criteria for the recommended solution., • Communicate with regulatory personnel, permitting agencies, and clients to ensure compliance with project requirements and applicable regulations., • Prepare proposals, cost estimates, and long-term cost projections for projects. The successful candidate will have: • First-hand experience with treatment technologies for industrial wastewater, stormwater management, solid waste handling, landfill leachate, groundwater, and soil remediation systems., • Hands-on expertise in the design, fabrication, troubleshooting, and installation of industrial control panels and motor control centers, including equipment selection, procurement, conduit sizing/installation, and wire terminations., • Experience with instrumentation and controls, including PLC and HMI programming, troubleshooting, and modifications across multiple platforms (Allen-Bradley, Siemens, PanelView, C-more, etc.), along with Power BI data management., • Proficiency interpreting and developing single-line diagrams, wiring diagrams, equipment layouts, and related electrical design documentation., • Experience using electrical troubleshooting equipment such as multimeters and amp clamps., • Familiarity with UL-508A requirements for panel fabrication., • Familiarity with standard safety procedures including Lockout/Tagout, confined space entry, and aerial lift operations. Minimum Skills and Requirements: • Bachelor of Science degree from an ABET-accredited college in Electrical, Chemical, Mechanical, or Environmental Engineering. (Licensed electricians with requisite experience may be considered)., • 5+ years of relevant experience., • Preferred: Electrical Engineering P.E., or ability to obtain within 1 year of hire., • Proficient with Microsoft Office Suite, AutoCAD, and related design software., • Strong communication and interpersonal skills with the ability to effectively convey technical concepts to engineering and non-engineering audiences., • Strong work ethic with high attention to detail., • Strong consulting, problem-solving, and leadership skills., • Valid driver's license required., • Ability to travel up to 30%, typically for durations not exceeding one week., • Business development experience desired but not required. Why Join EnSafe? • Employee-Owned Advantage EnSafe is 100% employee-owned, with an ESOP (Employee Stock Ownership Plan) since 1997. That means when EnSafe succeeds, you succeed too, turning company growth directly into shared rewards. • Commitment to Growth and Wellness The company supports personalized career development, mentorship, and employee wellness initiatives such as health tracking tools. • Purpose‑Driven Work EnSafe's mission focuses on impactful environmental, health, and safety consulting—making a real difference in communities and is backed by its long-standing technical credibility. • Safety as a Value, Not Just a Service Safety is deeply embedded in our culture, prioritizing employee well-being in addition to helping clients maintain compliance. We stress that "safety is part of everything we do." • A Culture of Freedom & Ownership At EnSafe, our career philosophy is built on freedom. The freedom to take initiative, achieve your goals, and shape your own career path Employees are encouraged to pursue growth in a flexible, entrepreneurial environment. • Challenging, Creative Work Workdays at EnSafe are anything but ordinary, fast-paced, dynamic, and filled with opportunities to tackle projects in environmental consulting, health & safety, engineering, and technology. Every day calls for creativity, innovation, and agile problem-solving. #LI-MJ1 #LI-Onsite The minimum salary for this position in California is $70,304 annually. Actual compensation will be based upon a variety of factors such as education, related work experience, certificates, skills, and current market conditions. California Salary Range$85,000—$135,000 USD About EnSafe EnSafe began as a two-person firm in 1980, navigating complex regulatory compliance issues on behalf of our clients. We nurture our people with growth and development opportunities. We build enduring, trustful relationships with each of our clients, with a focus on high ethical and safety standards. We build this reputation by attracting high-quality people and retaining them for the long term. At EnSafe, we are dedicated to fostering a diverse and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at our company. EnSafe is committed to being an EEO employer and all qualified candidates will receive consideration without regard to race, color, religion, national origin, citizenship, age (except for bona fide occupational qualifications), sex, disability, sexual orientation, gender identity, marital status, military or veteran status, any other status protected by federal, state, or local law, or association with a person on the basis on one or more of the foregoing. Check us out on the web at www.ensafe.com Applicant Privacy Notice | AI use in Hiring

Job Description Job title: Director/VP of Sales Training and Enablement Location: Remote, US Travel Requirement: 50-75% Company Overview: Company: Formed in 2025, Galaxy is a rapidly growing coalition of commercial door, gate, dock, and access control companies. Galaxy partners with outstanding companies and invests in their growth, working every day to achieve our mission. Galaxy does not operate like a traditional private equity firm or a large strategic player, but rather as an alliance of like-minded owner operators driven by the vision of building a leading network of premier service providers across the United States. We've partnered with 9 brands to date, and anticipate maintaining a similar trajectory in 2026 and beyond. Mission: We exist to enrich the lives of our people and keep our customers open and prospering. We are nothing without our people, and our service is as non-discretionary and mission critical as it gets. Values: We live our values in every facet of the business: 1) Now. Not Tomorrow; 2) Own the Outcome; 3) Win Together 4) Better Every Day; 5) Love What You Do. The Role: Galaxy is seeking a Director/VP of Sales Enablement and Training to create a Center of Excellence focused on sales execution. The COE's mandate is to help our brands build and execute a sales growth flywheel through three levers: (A) the sale and execution of preventative maintenance agreements and related pull-through work, (B) structured account management and wallet share growth within our existing customer base, and (C) organization-wide lead generation. Importantly, this is not a quota-carrying sales position. Given the importance of local relationships and clear P&L responsibility at the brand level, prospecting and account management team members will continue to reside within our brands and report to existing GMs and brand presidents. The COE will function as an enabler and force multiplier — bringing expertise, coaching, systems, and playbooks to sales execution across all brands. Success in this role hinges on both structure and relationships. This person must be someone our brand presidents, GMs, and field teams genuinely want in their building — a trusted partner who earns influence through expertise, humility, and results, not title or authority. The best candidate will be as comfortable riding in a service truck as presenting to leadership, and will be energized by the diversity of personalities and cultures across our portfolio. The leader will be viewed as a growth partner to our brand presidents, a coach and mentor to our sales teams, and an organic growth driver to our executive leadership team. The Director/VP will have a four-part mandate: • Playbooks and SOPs: Define what "great" looks like across outbound prospecting/PM sales and account management. Codify it into a repeatable, scalable set of SOPs that any Galaxy brand can deploy. This includes target list building and lead sourcing, prospecting cadences and PM value propositions, objection handling and funnel management, customer scoring and expansion triggers, renewal and wallet share growth workflows, and pipeline reporting. Create clear activity benchmarks and output goals at the individual and brand level that Brand Presidents can use to drive accountability, calibrated to territory size, market opportunity, and brand maturity. Define excellence in sales management, including compensation design and execution targets., • Training (The Galaxy Sales Academy): Design and build structured sales training programs, starting with an onboarding program every new prospecting hire completes before going live. The Academy will cover product and industry knowledge, sales methodology, target list building, funnel management, tool proficiency (ServiceTitan, Convex, etc.), field ride-alongs, role-play practice, and a certification gate. Within the first year, expand the Academy to include account management programs, sales leadership development, and ongoing skill-building for tenured team members. The leader will own the curriculum, deliver the training directly in early stages, and evolve the program as the platform scales., • Sales Team Building: Partner with Galaxy's recruiting team and brand leadership to hire the first 1–3 outbound prospecting roles at each brand. This includes defining ideal candidate profiles, writing job descriptions, supporting the interview process, and building the business case that helps brand leaders see dedicated prospecting as an investment in growth. Advise brand leadership on when and how to formalize account management — whether through dedicated roles or by coaching existing team members to sell more effectively into the base. The Director/VP won't own headcount decisions (those belong to brand presidents) but will serve as the expert resource and trusted advisor on all sales hiring and team design., • Coaching, Performance Management, and Community: Support brand presidents through ongoing hands-on coaching — ride-alongs, call reviews, pipeline accountability, account plan reviews — across both prospecting and account management. Build performance dashboards and tracking cadences, and establish regular coaching rhythms at the brand and national level. Create a national community among Galaxy's sales professionals, including peer learning forums, cross-brand collaboration, and recognition programs that drive identity, healthy competition, and retention across the portfolio. While the position is remote, this is a boots-on-the-ground role. The Director/VP will spend significant in-person time with our brands (understanding their distinct cultures and processes), customers (understanding region-specific pain points), and team members (doing ride-alongs, delivering training, and coaching). Qualifications: • 7+ years of combined sales and sales leadership experience in a commercial field services environment (commercial doors, fire & life safety, HVAC, mechanical, elevator, electrical, plumbing, or similar). Must have direct personal experience in outbound prospecting, selling service/PM agreements, and growing revenue within an existing customer base through structured account management., • 3+ years leading, hiring, training, and coaching outbound prospecting or business development teams — with a demonstrable track record of building the function, not just inheriting it., • Proven experience designing sales training programs, onboarding curricula, and structured playbooks that have been deployed across multiple locations or branches., • Hands-on experience with field service CRM/software platforms (ServiceTitan preferred) and comfort translating field activity into pipeline data, dashboards, and actionable reporting., • Demonstrated ability to drive change through influence, trust, and collaboration rather than mandate — particularly in decentralized, owner-operator environments where brand autonomy matters., • Exceptional communicator who can coach an entry-level prospecting hire in the morning, advise a brand president at lunch, and present to executive leadership in the afternoon., • Process-driven and data-oriented, with a natural instinct to measure what matters and build systems that scale., • Strong bias for action and team-first mentality. This role requires someone who is energized — not drained — by heavy travel and time in the field. EEO Statement We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.

Job DescriptionDescription: Spectrio empowers human engagement by creating authentic experiences through content, innovation, and measurable insight that drive growth. About Spectrio Spectrio isn’t just a digital signage provider; we are the architects of modern customer experiences. From healthcare to automotive, we empower over 150,000 global locations to transform their physical spaces into dynamic digital destinations. Headquartered in Tampa, Florida, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. As an 11-time Inc. 5000 honoree and a member of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” we are a proven leader in innovation. Our software consistently receives praise for its features and ease of use on Capterra and G2, earning multiple awards for technology and creative excellence. For more information, visit www.spectrio.com. *Position is based in the Kansas. It is FLEX remote where you will work from home while traveling to Dealership locations in KS and MO. Primary Objective: The Regional Account Manager will lead, manage and inspire the post-installation support and service phase of the client relationship and sales opportunity/revenue generation efforts with Spectrio clients and prospects. As the “face and voice” of Spectrio business partnerships are nurtured through timely, effective and value-added internal and external client communications by the regional account manager where client trust is established through the following traits: organization, confidence, discipline, accountability, professionalism, “student of the industry” mentality, respect for all and a strong desire to win. Responsibilities Include: • Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with the overall dealership marketing plan, • Remain current and knowledgeable on all Spectrio products and services, • Understand competitive climate of similar Spectrio products and services, • Establish productive, professional relationships with key decision makers in assigned customer accounts, • Consistently meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices with consistent direct interface, • Modify and ensure playlists are current and targeted to the dealerships’ goals, traffic patterns, dwell times, customer demographics, etc., • Measure, report and communicate on dealer satisfaction’s impact on client retention and renewals, • Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience, • Evaluate client experience and utilization across multiple channels for best practice sharing, • Provide consistent feedback and perspective to upper management on competitive landscape, • Act as a liaison between internal Spectrio client interacting departments and Spectrio client base, • Launch and train on all product initiatives for new and qualified dealers, • Inspect and report on installed equipment at regular intervals – TV screens, rack, media players, etc., • Report all technical and/or content issues through proper channels, communicate resolution to dealer principal, general manager and/or point-of-contact and ensure thorough follow-up to client satisfaction, • Meet and/or exceed all designated key performance indicators on a monthly basis, • Develop and plan proficient, effective and value-added client contact travel schedules, • Adhere to all Spectrio branding and image guidelines, especially as it pertains to client collaboration, • Other duties as assigned Sales Essential Duties: • Prospect new opportunities to turn over to RSMs, • Determine sales prospect needs assessment, communicate value propositions and present Spectrio portfolio of products and services including, but not limited to the following: digital signage, DealerTV, ABN Live!, ABN Inspire!, DealerIT, Continuity Powered by 3CX Phone System and PlayNetwork, • Successfully schedule sales presentations with “A” level decision makers in automotive or advertising environments, • Identify up-sell opportunities and submit appropriate documents for implementation, • Solicit referrals and testimonials from existing, satisfied clients, • Assist with client follow-up on meetings, proposals, adjustments to proposals, collection of tailored information and CRM data entry, • Work efficiently and productively in an independent role, • Meet, or exceed, Spectrio Sales Standards of Excellence (SOE) Knowledge, Experience & Abilities: • Outstanding attitude and proven work ethic, • Excellent verbal, written and body language communication skills with attentive listening, • Solid understanding of sales skills and techniques, • Strong attention to detail with a client-centric focus, • Efficient, structured time manager, • Ability and willingness to travel within a multi-state region, • Building successful, value-added client relationships through trust and confidence, • Ability to embrace change, be flexible and adaptable to an ever-changing work environment, • Driven, ambitious and coachable with a collaborative mindset, • Strong understanding of automotive market trends, business tools and consumer behaviors, • Minimum of 3 years automotive industry experience preferred, • Established relationships and performance management experience within automotive dealerships preferred, • Proficient in PC applications, • Motivate and inspireRequirements:, • Bachelor's degree – business, marketing, communications or related field preferred, • Account management experience in the automotive industry preferred, • Driver’s license with good driving record required, • Relevant work experience of 6-8 years with outside automotive sales, a plus, • 5 years of successful sales and marketing experience in the automobile industry, ideal, • Must reside in the local market *Position is based in the Kansas. It is FLEX remote where you will work from home while traveling to Dealership locations in KS and MO. Benefits Built for You We care for our team members through a holistic benefits package designed to support your health, family, and future: • Remote Work: We believe great work happens where you feel most inspired, backed by a culture that prioritizes connection, collaboration, and flexibility., • Company-provided monthly internet allowance included., • Vacation/Personal Time: Prorated PTO that accrues per pay period after 30 days of employment., • < 3 Years of Service: 15 days per year., • 3-5 Years of Service: 17 days per year., • 5+ Years of Service: 20 days per year., • Paid Sick Leave: All employees accrue up to 40 hours (5 days) of sick time per year., • Company Paid Holidays: 10 observed holidays per year, • Medical Insurance: Three plan options (Low HSA, Mid, and High Plans); Dental Insurance: High and Low PPO plan options; and Vision Insurance., • Basic Life Insurance: $50,000 policy, 100% employer-paid., • Short-Term Disability: 100% employer-paid; covers 60% of weekly salary for up to 26 weeks., • Voluntary Benefits: Optional purchase of Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity., • Pet Benefits Plan, • Employee Assistance Program (EAP): Confidential 24/7 support Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.

Job DescriptionBenefits: • Opportunity for advancement, • Paid time off, • Training & development About Us We are a Tampa-based group of family-run companies operating across beverage CPG, brand incubation, distribution, and wholesale. Our portfolio includes Savia USA, SmartBrands USA, and Xpress Distributors. We are a fast-moving, hands-on organization where every team member has direct visibility into the business and works closely with ownership. The Role We are hiring a Bookkeeper to keep our books clean, current, and audit-ready across our family of companies. This is a stable, full-time in-office role for someone who takes pride in accuracy, organization, and getting the details right. You will work directly with our Junior Accountant and Office Manager, with real exposure to a growing portfolio of brands. What You'll Do • Enter and categorize daily transactions across multiple entities in Zoho Books and QuickBooks, • Process accounts payable: enter vendor bills, schedule payments, and maintain vendor records, • Process accounts receivable: generate customer invoices, apply payments, and follow up on outstanding balances, • Reconcile bank accounts, credit cards, and merchant accounts on a monthly basis, • Maintain organized digital records for all receipts, invoices, and supporting documentation, • Assist with month-end close tasks under the direction of the Junior Accountant, • Support 1099 prep and sales tax data gathering, • Flag discrepancies, missing documentation, or unusual transactions, • Keep our books clean, current, and audit-ready at all timesWhat We're Looking For, • 1 to 3 years of hands-on bookkeeping experience, • Working proficiency in QuickBooks (Zoho Books experience is a strong plus), • Solid understanding of debits, credits, and basic double-entry bookkeeping, • Comfortable reconciling bank and credit card accounts independently, • Strong attention to detail and organizational skills, • Comfortable working with Excel or Google Sheets, • High school diploma required; Associate's degree in Accounting or related field preferredBonus, • Experience working across multiple entities or companies, • Beverage, food CPG, or distribution industry experience, • Familiarity with inventory tracking or COGS entriesWhat We Offer, • Salary of $42,000 to $52,000 based on experience, • Stable, full-time in-office role with a collaborative team, • Direct exposure to ownership and a growing portfolio of brands, • Clear growth path for someone who wants to develop into a Junior Accountant role over timeLocation: Tampa, FL (fully in-office, not remote or hybrid) Reports to: Office Manager Employment type: Full-time To apply, submit your resume along with a brief note on your bookkeeping background and any experience managing books across multiple companies.

Job DescriptionCompany Description * This is NOT a fully remote position, it is hybrid after 1 year in office training * Staff Accountant If you are looking for Exceptional Growth…. this is a great opportunity to become involved with a rapidly growing firm | Work with interesting clients | Use tech-savvy solutions Company Description Jonathan White CPA, PLLC is currently seeking an experienced STAFF ACCOUNTANT with 1-3 years of recent full cycle public accounting experience with a strong knowledge of QuickBooks Online for a full-time position. Job Description As a Full Charge Accountant, you will be responsible for multiple clients (25 - 30 monthly). The ideal applicant must be able to receive raw data and be able to prepare year-end closeout, possess a strong work ethic, excellent client communication skills and the ability to multi-task in a fast-paced deadline driven environment. • W2s & 1099 reporting, • Enter and classify client data, • Handle routine client questions, • Prepare bank and credit card reconciliations, • Utilize QuickBooks with ability to train clients, • Fixed Asset Tracking, • Prepare financial statements for CPA review, • Prepare journal entries for month and year-end close, • Prepare Payroll, Sales & Use Tax Returns, Property Tax Returns, • Assisting with ad-hoc projects & Tax Return preparations as neededQualifications, • Bachelor’s Degree preferred, but candidates with strong equivalent experience will be considered, • 1+ yrs of full charge accounting experience in public accounting with a strong knowledge of QuickBooks Online, • Excellent written and verbal communication skills to work with clients and coworkers, • Knowledge/experience with preparing quarterly tax estimates is a plus, • Experience with data entry, record keeping, and computer operation, • Organizational skills, attention to detail and time-management skills, • Ability to manage multiple priorities and deadlines, • Comfortable working on multiple open projects and clients at one time, • Intimate knowledge of Intuit platforms and fluent in Microsoft suite, proficient with QuickBooks (Online); experience with Practice CS is a plus, • Energized professional with a client first mentality, • Positive, team-oriented mindset Additional Information All your information will be kept confidential according to EEO guidelines. About Us We are a Forward-thinking, modern CPA firm with a focus on providing exceptional advisory services for our clients Nationwide. We believe that there is a better way to service clients and are reshaping the public accounting industry with our A team. Our team is technology driven. We communicate asynchronously, work autonomously, and love to take ownership of our work. If you are a tech-savvy problem-solver; you’ll fit right in. If you enjoy the culture of taking care of clients and using a variety of technologies to communicate with co-workers and clients; we invite you to join our A-Team! The Location: This is a hybrid work from home / office position. The Staff Accountant will work on-site, out of our Matthews, North Carolina corporate offices on office days. Why JWW, CPA? • Fixed Services package, technology-driven firm., • Proactive approach with our clients, • Great culture that firmly believe in life balance, family life and community involvement., • Independence, autonomy and accountability are applauded and rewarded at our firm! Benefits: We value our employees’ time and efforts. Our commitment to your success is enhanced by our benefits package, here are just a few: • Our clients are located Nationwide, so flexibility is required, and is our strength., • Competitive Salary and Bonus schedules Extensive benefits package including: • Great Healthcare, • Paid Time Off,, • Retirement plan with company percentage match, • Future growth opportunities within the company, • We work to maintain the best possible environment for our employees, where people can learn and grow with the company all while boasting a “dress for your day” flexible policy, • We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture, • Uncompromising integrity, a passion for excellence and mutual respect Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: • 401(k), • Health insurance, • Paid time off, • Work from home Schedule: • Monday to Friday Supplemental pay types: • Bonus pay Experience: • Accounting: 1 year (Required) Work Location: in Matthews, NC 28105 - This is NOT a remote position, it is hybrid after 1 year in office training.

Job DescriptionSalary: $20-22/hr About us: At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our servicesTelehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)ensure patients receive the care they need, wherever they are. Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations. At POD Health, we strive to make healthcare personal, proactive, and accessible for all. Schedule:Monday - Friday 9am-5pm (On-site) Location: 15310 Amberly Dr, Tampa Palms, FL 33647 Position Summary: The Medical Assistant will play a vital role in providing support to a team of nurses and nurse practitioners in delivering exceptional patient care. The role involves monitoring patient vital signs remotely through dashboards, accurately documenting patient information, assisting with patient inquiries, managing medical records, and ensuring compliance with the RPM program and healthcare regulations. Key Responsibilities: • Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to ensure continuity of care across RPM and CCM services., • Address alerts on the dashboard and promptly communicate with patients as needed., • Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions., • Remind patients to take required measurements and accurately document the results in patient charts., • Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care., • Maintain and update patient medical history, vital statistics, and test results within the Electronic Medical Record (EMR) system., • Manage incoming and outgoing calls to patients, addressing inquiries, monitoring vital signs through RPM dashboards, and escalating cases to Nurse Practitioners when necessary. Ensure all patient interactions are documented in the EMR system and follow up with patients to encourage adherence to their care plans., • Perform data entry tasks in Salesforce, including closing opportunities and monitoring opportunities in the system., • Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns., • Use EMR systems, specifically Advanced MD, and CCIQ to input and manage patient data and information., • Verify patient insurance coverage and obtain prior authorizations as required., • Schedule virtual patient appointments with Nurse Practitioners, coordinating with patients and the healthcare team., • Ensure strict adherence to healthcare regulations, including HIPAA, and uphold the organization's code of conduct. Required Qualifications: • High School Diploma or GED, College Degree a huge plus., • 1-2 years of relevant experience in a healthcare setting or medical practice., • Bilingual Spanish, Creole or Hindi is preferred., • Medical Assistant Certification is highly preferred., • Proficiency in using EMR systems, experience in AdvancedMD a plus., • Strong grasp of patient care procedures and medical terminology., • Excellent interpersonal skills to effectively interact with patients and healthcare professionals., • Strong organizational skills to manage patient records and appointment scheduling., • Exceptional customer service skills to provide empathetic and supportive patient interactions. Benefits: • Health, dental, and vision insurance, • 401(k) with company match, • Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays, • Professional development opportunities, • Mission-driven work in an innovative healthcare space

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn't required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable Follow the processes of the Client program and perform all tasks in a courteous and professional manner Utilize systems and technology to complete account management tasks Accurately document and process customer claims in appropriate systems Follow all required scripts, policies, and procedures Utilize knowledge base and training to accurately answer customer questions Comply with requirements surrounding confidential information and personal information Appropriately escalate customer issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes Adhere to all attendance and work schedule requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Experience with data-entry utilizing a computer The ability to read and speak English fluently Have a wired, high-speed internet connection (Download speed of 20Mbps+) Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Ability to work regularly scheduled shifts within our hours of operation including the training period. Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment Work at home experience State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

Tampa, FL MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • Work at home experience, • State or Federal work experience MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service. In this role, you will handle inbound inquiries, troubleshoot customer disputes, process payments, and assist callers with process related inquiries professionally. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • Work at home experience, • State or Federal work experience All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Tampa, FL MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it’s not required. We’re looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Serve as the welcoming face of toll operations at the Bay City facility, • Assist customers with setting up new accounts and addressing inquiries or concerns, • Process payments using toll operations back-office systems, • Handle in-person customer issues related to toll activities, complaints, and account management, • Support incoming customer service calls and resolve issues professionally, • Collaborate with team members to enhance the overall customer experience, • Perform end-of-day shift balancing and deposit reporting, • Maintain consistent attendance and adhere to scheduled shifts WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Proficient in computer-based data entry, • Fluent in English (spoken and written), • Strong organizational, verbal, and written communication skills, • Availability to work shifts, including weekends, • Experience handling cash using computerized systems, • Ability to troubleshoot and follow up on customer issues, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused, empathetic, and patient, • Able to multitask, stay focused, and manage time independently, • Team-oriented with a strong commitment to service excellence, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it’s not required. We’re looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Serve as the welcoming face of toll operations at the Bay City facility, • Assist customers with setting up new accounts and addressing inquiries or concerns, • Process payments using toll operations back-office systems, • Handle in-person customer issues related to toll activities, complaints, and account management, • Support incoming customer service calls and resolve issues professionally, • Collaborate with team members to enhance the overall customer experience, • Perform end-of-day shift balancing and deposit reporting, • Maintain consistent attendance and adhere to scheduled shifts WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Proficient in computer-based data entry, • Fluent in English (spoken and written), • Strong organizational, verbal, and written communication skills, • Availability to work shifts, including weekends, • Experience handling cash using computerized systems, • Ability to troubleshoot and follow up on customer issues, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused, empathetic, and patient, • Able to multitask, stay focused, and manage time independently, • Team-oriented with a strong commitment to service excellence, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking Bilingual Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority. In this role, you'll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you're fluent in English and Spanish, customer-focused, and eager to grow in a fast-paced environment, we'd love to hear from you. This is a mid-level, on-site position. Experience in customer service, problem solving, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the welcoming and professional face of toll operations at our Tampa facility. Assist walk-in and phone customers with toll account resolutions, payments, and inquiries. Process transactions using toll operations back-office systems. Handle customer complaints and escalate complex issues as needed. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the overall customer experience. Complete end-of-day deposits and balancing reports. Adhere to scheduled shifts and attendance requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong organizational, written, and verbal communication skills. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Ability to troubleshoot and follow up on customer issues. Skilled in conflict resolution, problem-solving, and negotiation. Customer-oriented: empathetic, patient, and responsive. Capable of multitasking and self-management. Strong team player with excellent interpersonal skills. Preferred Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking Bilingual Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority. In this role, you'll assist customers with toll-related inquiries, including outstanding balances, payment processing, account discrepancies, and general questions. If you're fluent in English and Spanish, customer-focused, and eager to grow in a fast-paced environment, we'd love to hear from you. This is a mid-level, on-site position. Experience in customer service, problem solving, inside sales, or back-office support is a plus. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the welcoming and professional face of toll operations at our Tampa facility. Assist walk-in and phone customers with toll account resolutions, payments, and inquiries. Process transactions using toll operations back-office systems. Handle customer complaints and escalate complex issues as needed. Maintain accurate records of customer interactions and transactions. Collaborate with team members to enhance the overall customer experience. Complete end-of-day deposits and balancing reports. Adhere to scheduled shifts and attendance requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong organizational, written, and verbal communication skills. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Ability to troubleshoot and follow up on customer issues. Skilled in conflict resolution, problem-solving, and negotiation. Customer-oriented: empathetic, patient, and responsive. Capable of multitasking and self-management. Strong team player with excellent interpersonal skills. Preferred Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We're hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority. In this role, you'll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you're detail-oriented, tech-savvy, and love working with people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options Process payments using secure, computerized systems Resolve customer complaints and concerns with professionalism and empathy Collaborate with team members to enhance the overall customer experience Perform end-of-day deposits and generate balancing reports Maintain accurate records and follow all operational procedures Adhere to scheduled shifts and attendance requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older High School Diploma or equivalent Fluent in English and Spanish (spoken and written) Experience with data entry and computer-based systems Strong communication skills both written and verbal Ability to work flexible shifts aligned with toll operations hours Experience with non-cash payment processing systems Problem-solving mindset with a knack for conflict resolution and negotiation Customer-first attitude: empathetic, patient, and responsive Ability to multi-task, stay organized, and manage time independently Team-oriented with excellent interpersonal skills ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people and solving problems? Do you thrive in a fast-paced, customer-focused environment? We're hiring Bilingual (English/Spanish) Collections Agents to support inbound calls and walk-in inquiries related to toll operations for the Tampa Hillsborough Expressway Authority. In this role, you'll be the friendly face and voice assisting customers with toll account issues, payment processing, and general inquiries. If you're detail-oriented, tech-savvy, and love working with people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the front-line representative at toll facility offices, providing outstanding in-person customer service Handle inbound phone calls and walk-up inquiries regarding toll balances, account discrepancies, and payment options Process payments using secure, computerized systems Resolve customer complaints and concerns with professionalism and empathy Collaborate with team members to enhance the overall customer experience Perform end-of-day deposits and generate balancing reports Maintain accurate records and follow all operational procedures Adhere to scheduled shifts and attendance requirements CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older High School Diploma or equivalent Fluent in English and Spanish (spoken and written) Experience with data entry and computer-based systems Strong communication skills both written and verbal Ability to work flexible shifts aligned with toll operations hours Experience with non-cash payment processing systems Problem-solving mindset with a knack for conflict resolution and negotiation Customer-first attitude: empathetic, patient, and responsive Ability to multi-task, stay organized, and manage time independently Team-oriented with excellent interpersonal skills CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you'll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it's not required. We're looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the welcoming face of toll operations at the Bay City facility Assist customers with setting up new accounts and addressing inquiries or concerns Process payments using toll operations back-office systems Handle in-person customer issues related to toll activities, complaints, and account management Support incoming customer service calls and resolve issues professionally Collaborate with team members to enhance the overall customer experience Perform end-of-day shift balancing and deposit reporting Maintain consistent attendance and adhere to scheduled shifts CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Proficient in computer-based data entry Fluent in English (spoken and written) Strong organizational, verbal, and written communication skills Availability to work shifts, including weekends Experience handling cash using computerized systems Ability to troubleshoot and follow up on customer issues Skilled in conflict resolution, problem-solving, and negotiation Customer-focused, empathetic, and patient Able to multitask, stay focused, and manage time independently Team-oriented with a strong commitment to service excellence Excellent interpersonal skills and the ability to build rapport with customers and colleagues ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you'll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it's not required. We're looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the welcoming face of toll operations at the Bay City facility Assist customers with setting up new accounts and addressing inquiries or concerns Process payments using toll operations back-office systems Handle in-person customer issues related to toll activities, complaints, and account management Support incoming customer service calls and resolve issues professionally Collaborate with team members to enhance the overall customer experience Perform end-of-day shift balancing and deposit reporting Maintain consistent attendance and adhere to scheduled shifts CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing first in class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required Must be 18 years of age or older High school diploma or equivalent Proficient in computer-based data entry Fluent in English (spoken and written) Strong organizational, verbal, and written communication skills Availability to work shifts, including weekends Experience handling cash using computerized systems Ability to troubleshoot and follow up on customer issues Skilled in conflict resolution, problem-solving, and negotiation Customer-focused, empathetic, and patient Able to multitask, stay focused, and manage time independently Team-oriented with a strong commitment to service excellence Excellent interpersonal skills and the ability to build rapport with customers and colleagues CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking a Bilingual Toll Booth Service Agent to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you'll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities Serve as the welcoming face of toll operations at facility offices in Tampa, FL. Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns. Process payments using toll operations back-office systems. Handle in-person customer interactions, including complaints and service requests. Support inbound customer service calls and resolve issues efficiently. Collaborate with team members to enhance the overall customer experience. Complete end-of-day deposits and balancing reports. Follow attendance and scheduling requirements consistently. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong communication skills written, verbal, and interpersonal. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Skilled in troubleshooting, conflict resolution, and customer follow-up. Customer-focused: empathetic, patient, and responsive. Capable of multitasking and self-management in a fast-paced environment. Team-oriented with a commitment to service excellence. Preferred: Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking a Bilingual Toll Booth Service Agent to support both inbound calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this customer-facing role, you'll assist with toll account issues, payment processing, and general support delivering a positive experience for every visitor and caller. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities Serve as the welcoming face of toll operations at facility offices in Tampa, FL. Respond to customer inquiries regarding toll balances, account discrepancies, and general concerns. Process payments using toll operations back-office systems. Handle in-person customer interactions, including complaints and service requests. Support inbound customer service calls and resolve issues efficiently. Collaborate with team members to enhance the overall customer experience. Complete end-of-day deposits and balancing reports. Follow attendance and scheduling requirements consistently. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong communication skills written, verbal, and interpersonal. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Skilled in troubleshooting, conflict resolution, and customer follow-up. Customer-focused: empathetic, patient, and responsive. Capable of multitasking and self-management in a fast-paced environment. Team-oriented with a commitment to service excellence. Preferred: Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the friendly and professional face of toll operations at our Tampa facility. Assist walk-in and phone customers with toll account resolutions, payments, and inquiries. Process payments using toll operations back-office systems. Handle customer complaints and escalate complex issues as needed. Maintain accurate records of customer interactions and transactions. Collaborate with customer service team members to enhance service quality. Complete end-of-day deposits and balancing reports. Adhere to scheduled shifts and attendance requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong written, verbal, and interpersonal communication skills. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Skilled in troubleshooting, conflict resolution, and customer follow-up. Customer-focused: empathetic, patient, and responsive. Ability to multitask, stay organized, and manage time independently. Team-oriented with a commitment to service excellence. Preferred Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring a Bilingual Toll Collection Agent to support both inbound phone calls and walk-up customer inquiries related to the Tampa Hillsborough Expressway Authority. In this role, you'll assist customers with toll account issues, payment processing, and general questions delivering a helpful and professional experience in both English and Spanish. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. ------------- POSITION RESPONSIBILITIES Key Responsibilities: Serve as the friendly and professional face of toll operations at our Tampa facility. Assist walk-in and phone customers with toll account resolutions, payments, and inquiries. Process payments using toll operations back-office systems. Handle customer complaints and escalate complex issues as needed. Maintain accurate records of customer interactions and transactions. Collaborate with customer service team members to enhance service quality. Complete end-of-day deposits and balancing reports. Adhere to scheduled shifts and attendance requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: Must be 18 years or older. High school diploma or equivalent. Fluent in English and Spanish (spoken and written). Experience with computer-based data entry. Strong written, verbal, and interpersonal communication skills. Ability to work shifts aligned with toll operations hours, including weekends and holidays. Experience with non-cash payment processing systems. Skilled in troubleshooting, conflict resolution, and customer follow-up. Customer-focused: empathetic, patient, and responsive. Ability to multitask, stay organized, and manage time independently. Team-oriented with a commitment to service excellence. Preferred Experience in customer service, inside sales, problem-solving, or back-office support. Familiarity with tolling systems or public infrastructure services. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home opportunities — this is your chance!. Most research studies are conducted remotely from home, though some may be in-person. We're

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individual

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Ready to make an impact? The USAA Life Company Learning & Development team is on the hunt for a Facilitator Senior who thrives on inspiring others and driving performance excellence. If you love blending sales savvy, exceptional service skills, and a passion for teaching and leadership, this is your chance to shine! In this role, you’ll: Lead dynamic learning experiences that empower our member-contact employees to deliver world-class service and sales. Bring innovation to the classroom, using creative approaches and adult learning principles to make training stick. Collaborate with a team of trailblazers, shaping the future of learning at USAA Life Company. As a Facilitator Senior for Life Company, you’ll facilitate and deliver training programs to attain learning objectives and meet learners' needs. Facilitate learning on a variety of subjects including complex technical acumen, customer service skills and USAA culture. Support facilitation of programs that foster employee growth. Facilitated learning can take place in person or via virtual environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, TX, Plano, TX, Phoenix, AZ or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Facilitates learning discussions, learning activities, coaching, and small group interactions. Manages and instructs employees in multiple learning environments including classrooms, labs, and virtual capabilities. Proactively coaches, mentors and provides development opportunities for other facilitators. Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance. Maintains accountability for performance results and learning solution effectiveness. Observes instructors and provides feedback to improve facilitation effectiveness instructors ensuring quality of facilitation. Serves as a subject matter expert in the development, implementation and assessment of curriculum. Collaborates with peers, customers, management and Instructional Design and Development on business initiatives, development of curriculum and learning solutions. Maintains business and learning skills/acumen through skills update and professional development. Identifies needed course maintenance, makes recommendations for process improvements and completes course revisions as appropriate. Maintains accountability for performance results and learning solution effectiveness. Provides training and qualifies facilitators to ensure they can deliver on objectives and comply with laws and regulations associated with the delivery of courses. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years facilitator/instructional experience to include business relevant training, teaching, coaching, training design, development, facilitation and/or deployment. Excellent written and oral communication skills. Demonstrated ability to lead and manage teams, facilitate training, and provide one-on-one coaching. Advanced knowledge of Microsoft Office Products (Excel, Word, PowerPoint). Knowledge of learning theories, adult learning principles and instructional design model. Lesson and curriculum planning skills with the ability to work with SMEs to identify audience’s training needs, learning objectives and content gaps. Ability to apply a variety of instructional techniques such as role playing, simulations, team exercises, group discussions, videos, or lectures to real-world situations and debrief activities to arrive at learning outcomes. Experience with Virtual Technology and ability to deliver training remotely. Current FINRA Series 7 and/or attainment within 90 days of job entry. Current Life/Health License and/or attainment within 90 days of job entry. What sets you apart: Current Life/Health license. Current FINRA Series 7. Current FINRA Series 63. Current Life/Health license. 3+ years of facilitation experience in financial services, insurance, or related industries. Sales & Service Acumen: Experience in consultative sales and delivering exceptional customer service in a regulated environment. Life Insurance & Financial Services Knowledge: Understanding of life insurance products, annuities, and related concepts to connect training to business outcomes. Facilitation Expertise: Proven ability to deliver engaging, interactive classroom and virtual sessions using adult learning principles. Technology Proficiency: Skilled in virtual training platforms (WebEx, Zoom, MS Teams) and Learning Management Systems (LMS). Coaching & Feedback Skills: Ability to assess learner performance and provide actionable feedback to improve results. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. What we offer: Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Established and busy high end cabinetry distribution facility is immediately seeking a detail-oriented and organized Data Entry/Customer service professional to join our team. As a Customer Service/Data Entry specialist, you will play a crucial role in providing exceptional support to our customers. This position requires a blend of customer service skills and data entry proficiency to ensure seamless operations within our organization. You will be responsible for assisting internal teams with verifying incoming and outgoing orders, processing orders, shipping status, and accurately inputting data into our computer systems. This position also requires frequent phone interaction with customers, vendors, clients. We provide on site training to learn the ins and outs of our operations. This position is in office, non remote. Schedule: Monday - Friday 7:30am - 4:00pm. Duties: • Efficiently enter jobs and customer orders into computerized databases., • Entering, transcribing, recording, maintaining order entry and processing., • Perform clerical tasks such as order entry and transcribing information., • Verify accuracy and completeness of data by reviewing, correcting, deleting, or reentering information., • Monitors order progress to ensure customer expectations for delivery are communicated and met., • Answering incoming calls and assisting clients with excellent customer service., • Communicates effectively internally to resolve any issues regarding an order., • Communicate with customers on discrepancies, order conflicts, and shipping delays. Qualifications: • Strong attention to detail and accuracy., • Proficient in using computers and basic software applications (e.g., Microsoft Excel), • Familiarity with databases and data entry processes., • Ability to type quickly and accurately., • Problem resolution and documentation skills., • Excellent verbal and written communication skills., • Excellent organizational skills., • Ability to pass pre employment drug and background screen. Starting pay rate: $20.00-$22.00 per hour. Weekly pay! We offer full benefits, performance reviews, and we promote from within! If you have a keen eye for detail, strong organizational skills, and enjoy working with data, we encourage you to apply for the position of Data Entry/ customer service. Please submit your resume highlighting your relevant experience! We are an equal opportunity employer committed to providing the highest level of service while fostering a supportive work environment for all employees.

Job Description Job Title: Customer Support Representative – Medicaid & Medicare Insurance (Remote Working Setup after Training) Location: Tampa Bay, FL Our client is a leading provider of health insurance services specializing in Medicaid and Medicare plans. Committed to delivering exceptional customer service and supporting their members with their health care coverage needs. Position Summary: The Customer Support Representative is responsible for providing timely, accurate, and professional support to members, providers, and partners regarding Medicaid and Medicare plans. This role is ideal for someone with strong communication skills and a passion for helping others navigate health insurance benefits. Key Responsibilities: • Respond to inbound calls, emails, and other inquiries from members and providers regarding Medicaid and Medicare plans., • Assist customers with enrollment, eligibility, claims, billing, and benefits questions., • Document all customer interactions accurately and update account records as needed., • Provide clear and empathetic communication to resolve issues effectively., • Educate members on available resources, benefits, and plan details., • Escalate complex or unresolved issues to the appropriate team or supervisor., • Maintain confidentiality and comply with HIPAA and company policies. Qualifications: • High School Diploma or equivalent required., • Prior customer service experience (call center or health insurance preferred)., • Bilingual (English/Spanish) preferred but not required., • Knowledge of Medicaid and/or Medicare insurance plans is a plus., • Excellent communication, active listening, and problem-solving skills., • Ability to work independently and in a team environment., • Proficiency with computer systems and data entry.

Job Description DESCRIPTION: The Customer Care Specialist at Cornerstone Children's Nutrition Connection (CNC) primary responsibility is to provide exceptional customer service to childcare centers sponsored by CFM on the Child Care Food Program (CCFP). Working closely with assigned Childcare Centers, the Customer Care Specialist (CCS) plays a crucial role in ensuring efficient communication, accurate recordkeeping, remote technical assistance, accurate claim processing and proactive support to keep our partners in good standing with the program. The CCS also works with the Nutrition Education, Outreach and Monitoring team to make referrals as needed for on-site technical assistance and CAP follow-up as needed JOB RESPONSIBILITIES: • Serve as an integral part of a cohesive team that proactively supports all aspects of the Child Care Food Program (CCFP) claim process to insure that all centers under Cornerstone’s CCFP sponsorship receive excellent training, coaching and customer service to insure compliance with the program while maximizing the benefit to all concerned., • Serve as customer service liaison, providing relationship management of assigned food service partners sponsored by CFM, • Accurate and timely data entry of information received from assigned food service partners for compliance and claim processing., • Request, set up and maintain Center Eligibility Rosters, Attendance Rosters and monthly claim records for assigned food service partners., • Receive Claim forms and set up monthly files, • Process Claims and complete Claim forms, • Communicate with Center personnel to verify enrollment, attendance and claim information., • Inform Centers of problems and needs with claim and reports, • Make monthly referrals to Technical Assistance Coaches and Management when Centers are out of compliance or need additional field training and accompany Technical Assistance Coaches or Management as needed., • Follow up at all requests for information from Centers, • Request and collect child care licenses and other required compliance paper work for center files to keep assigned partners in good standing., • Identify red flags that indicate a need for on-site technical assistance, training, nutrition education or other assistance to insure that the Center minimizes disallowances and stays on the program., • Maintain files and documentation of all activities by recording all written, electronic and other communications regarding customers in the CNC call log and communicate any follow-up needed in a timely manner., • Communicate in a timely manner if resources are required by other staff members to resolve a customer care need., • Return all communication within the current business day or within 6 work hours., • Provide phone coverage as needed to include the giving out of program information and handling requests in the absence of other Customer Care Specialists as needed and appropriate to insure that the customers needs are met as quickly as possible., • Send out monthly packets to assigned partners to include up to date center information on monthly forms and adequate copies of monthly claim forms., • Send out any additional mailings as needed for program purposes., • Stay abreast of changes in CCFP requirements and other information that can impact claim processing and our customer’s ability to provide nutritious food to the children in their care by attending training and continuously seeking out opportunities to improve customer service as well as accuracy and efficiency in processing claims., • Participate in cross-training and overflow work relief for any area of the CCFP process as assigned., • Stay abreast of all of Cornerstone’s programs and represent Cornerstone’s mission, vision and guiding values as an ambassador to the ministry at all times., • Other duties as assigned. QUALIFICATIONS: • Basic bookkeeping, accounts payable, accounts receivable or other billing experience, • Excellent verbal and written communication skills, • Excellent organizational skills, • Data base and computer skills, • At least 3 years of data entry experience in a customer service environment, • Good understanding of CCFP guidelines, • Strong time-management skills, • Accurate and timely handling of information Monday - Friday 8:30 a.m. - 4:30 p.m

Data Entry experience not required. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Data entry clerk experience is not necessary.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individual

Data Entry experience not required. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Data entry clerk experience is not necessary.

No commute needed should you choose to work from home remotely. If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our co

If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individual

If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local

Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!. Earn at Home by Taking Polls - Data Entry Clerk - Cus

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individual

A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases. Data Entry Operator | Junior (Remote). Tampa, Florida, United States Job Openings Data Entry Operator | Junior (Remote).

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Partici

These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely.

Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Data entry clerk experience is not necessary. If you are a data entry clerk or someo

A remote research organization is seeking Data Entry Research Panelists for part-time or full-time positions.

Job Opportunity Job Conversion, LLC is looking for experienced and entry-level sales reps who also have strong data entry skills. Requirements Quiet, private work area Good data entry skills Stable internet connection You’re cordial and enjoy working with people How to Apply All applicants mu

Due to demand, we are now accepting applications for personnel to participate in our local in-person and nationwide remote research studies. This gig is perfect for those looking for temporary, remote, part-time work.

Surrogacy Opportunity Starts at $67K-$87K+ with a $1,250 Pre-Screening Bonus Looking for a high-paying opportunity with real support and no upfront costs? Become a Surrogate and earn up to $87,000+ no prior experience needed. What You Get • $67,000$87,000+ total compensation, • $1,250 screening bonus, • Up to $10,000 before you're even pregnant, • 100% of medical, legal, and travel costs covered, • All expenses paid nothing comes out of your pocket, • The nation's only obstetrician-managed agency, • Medically Cleared Program get matched fasterWho Can Apply, • Women aged 20.540.5, • Have had at least one healthy pregnancy, • No complications in previous deliveries, • Healthy lifestyle no drugs or smoking, • U.S. citizen or permanent residentRefer a Friend. Earn $1,500. Know someone who'd make a great surrogate? Refer them and earn $1,500 per successful referral no limit on referrals. Find all the details on our page. This opportunity can change your life and someone else's. Whether you're doing it to secure your future, support your family, or earn strong income on your own terms, we'll be here every step of the way. Don't Wait Apply Now and See If You Qualify. Our candidates are interested in surrogate, surrogacy, become a surrogate, paid surrogacy, gestational carrier, surrogate mother, part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios, subrogacin, madre sustituta. #Surrogates - 67k - FLRequiredPreferredJob Industries • Other

Surrogacy Opportunity Starts at $67K-$87K+ with a $1,250 Pre-Screening Bonus Looking for a high-paying opportunity with real support and no upfront costs? Become a Surrogate and earn up to $87,000+ no prior experience needed. What You Get • $67,000$87,000+ total compensation, • $1,250 screening bonus, • Up to $10,000 before you're even pregnant, • 100% of medical, legal, and travel costs covered, • All expenses paid nothing comes out of your pocket, • The nation's only obstetrician-managed agency, • Medically Cleared Program get matched fasterWho Can Apply, • Women aged 20.540.5, • Have had at least one healthy pregnancy, • No complications in previous deliveries, • Healthy lifestyle no drugs or smoking, • U.S. citizen or permanent residentRefer a Friend. Earn $1,500. Know someone who'd make a great surrogate? Refer them and earn $1,500 per successful referral no limit on referrals. Find all the details on our page. This opportunity can change your life and someone else's. Whether you're doing it to secure your future, support your family, or earn strong income on your own terms, we'll be here every step of the way. Don't Wait Apply Now and See If You Qualify. Our candidates are interested in surrogate, surrogacy, become a surrogate, paid surrogacy, gestational carrier, surrogate mother, part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios, subrogacin, madre sustituta. #Surrogates - 67k - FLRequiredPreferredJob Industries • Other

Surrogacy Opportunity Starts at $67K-$87K+ with a $1,250 Pre-Screening Bonus Looking for a high-paying opportunity with real support and no upfront costs? Become a Surrogate and earn up to $87,000+ no prior experience needed. What You Get • $67,000$87,000+ total compensation, • $1,250 screening bonus, • Up to $10,000 before you're even pregnant, • 100% of medical, legal, and travel costs covered, • All expenses paid nothing comes out of your pocket, • The nation's only obstetrician-managed agency, • Medically Cleared Program get matched fasterWho Can Apply, • Women aged 20.540.5, • Have had at least one healthy pregnancy, • No complications in previous deliveries, • Healthy lifestyle no drugs or smoking, • U.S. citizen or permanent residentRefer a Friend. Earn $1,500. Know someone who'd make a great surrogate? Refer them and earn $1,500 per successful referral no limit on referrals. Find all the details on our page. This opportunity can change your life and someone else's. Whether you're doing it to secure your future, support your family, or earn strong income on your own terms, we'll be here every step of the way. Don't Wait Apply Now and See If You Qualify. Our candidates are interested in surrogate, surrogacy, become a surrogate, paid surrogacy, gestational carrier, surrogate mother, part time, full time, flexible, flexible schedule, work from home, remote, stay at home, weekend, evening, jobs for moms, stay at home mom, work from home for moms, flexible jobs for moms, jobs for mothers, nanny, babysitting, childcare, daycare, caregiver, preschool, teacher assistant, tutor, teacher, swim instructor, classroom assistant, education, housekeeping, house cleaning, maid, customer service, call center, retail, cashier, store clerk, restaurant, server, waitress, hostess, barista, office, admin, receptionist, front desk, data entry, dispatcher, personal assistant, administrative assistant, office assistant, medical assistant, dental receptionist, nursing, therapy, fitness trainer, spa, salon receptionist, beauty assistant, bookkeeper, billing specialist, accounting, domestic, gig, trabajos desde casa, trabajos medio tiempo, trabajos para madres, niera, cuidado de nios, subrogacin, madre sustituta. #Surrogates - 67k - FLRequiredPreferredJob Industries • Other

Don'twait - take the firststep towarda rewarding work-from-homecareer today!. Join Our Team as aWork-From-Home Data Entry Research Panelist!. Dataentry oradministrative assistant experience is notneededbut can be a bonus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs. In this on-site, entry-level position, you’ll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems to manage accounts, process claims, and update records, • Identify sales opportunities and apply upselling techniques when appropriate, • Respond to inquiries while maintaining confidentiality and data privacy standards, • Research and resolve complex issues, coordinating with other departments as needed, • Follow all required scripts, policies, and procedures, • Escalate unresolved or sensitive issues to the appropriate team or supervisor, • Stay current on program updates by attending training and reviewing materials, • Meet performance goals and adhere to attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring customer service representative to support inbound and outbound customer service projects for Financial Services clients. We are seeking qualified professionals who will work to ensure our organization is providing world class service to our members, employees, and our communities. In this role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank processes. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. This is an experienced-level position that offers on the job paid training. Compensation is commensurate with experience. Prior contact center or customer service experience is required. There are both full-time and part-time openings with multiple schedule options. We provide services for some of the most famous brands, as well as state, and federal programs. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat, • Listen to customers, understand their needs, and resolve customer issues, • Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through problems solving and effective call handling, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize knowledge base and training to accurately answer customer questions, • Create and maintain customer CRM records with accurate call details, • Accurately document call resolution in appropriate systems Strictly follow client process for handling financial issues and inquiries, • Comply with requirements surrounding confidential information and personal information, • Follow all required scripts, policies, and procedures, • Adhere to all attendance and work schedule requirements including all scheduled training Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age, • High School Diploma or Equivalent, • Minimum of three (3) years in a call center environment, • Minimum of (1) year of experience in a customer service role, • The ability to multi-task using multiple screens and systems while talking on the phone with customers., • The ability to type swiftly and accurately 30-45 Words per minute, • The ability to read and speak English fluently, • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet, • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint), • Excellent organizational, written, and oral communication skills, • The ability to multi-task across multiple systems and screens while speak to customers., • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Strong team orientation and customer focus with a positive attitude, • Highly reliable with the ability to maintain regular attendance and punctuality, • Aptitude for issue identification and problem solving, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • An aptitude for conflict resolution and problem solving, • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred • Associates Degree or higher is a plus, • Relevant experience in banking or financial services is a plus, • Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus, • Bilingual Spanish - Extremely Beneficial

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a fast-paced environment and enjoys helping people achieve financial stability? We’re looking for Bilingual Collections Representatives to join our growing team and support toll-related account recovery efforts. In this role, you’ll engage with customers to resolve outstanding toll balances, negotiate payment plans, and maintain positive relationships all while representing trusted public and commercial partners. You’ll receive paid professional training, a competitive compensation structure, and opportunities for career advancement in a supportive and performance-driven workplace. If you’re ready to make a meaningful impact and grow your career in collections, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Be the face (and smile) of the toll collection operations at the facility offices in Tampa, Florida, • Assist customers with account resolution, questions, and concerns., • Process payments utilizing the toll operations back-office systems., • Manage in-person customer-related inquiries regarding toll activities, complaints, etc., • Collaborate with customer service professionals to improve overall customer experience., • Assisting with incoming customer service phone calls to resolve issues., • Complete end-of-day/shift deposits and balancing reports, • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning your training knowledge into customer wins. Representatives make a difference to customers and the company, providing first-in-class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data entry utilizing a computer., • The ability to read and speak English and Spanish fluently., • Excellent organizational, written, and oral communication skills, • Ability to work shifts in accordance with the toll operations hours of operations., • Non-cash payment processing experience on a computerized system, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage., • Strong team orientation and customer focus, • Excellent interpersonal skills and the ability to build relationships with your team and customers.