Customer Service Representative Insurance
22 days ago
Roselle Park
Job Description Full job description Title: Customer Service Representative Salary: $42,500 - $47,500 per year Benefits: 401(k), Paid Time Off, Employee Discount, Dental insurance, Health insurance (Company Pays 50% of Premium) Work Schedule: M-F 9:00am – 6:00pm/hour lunch Location: Roselle Park, NJ (On-Site) Position Type: Permanent/Direct-Hire Company Overview: Rapidly growing Insurance Agency leading, national, direct seller and writer of insurance products is looking to hire Customer Service Representatives. This role is crucial in ensuring excellent customer satisfaction while actively promoting and selling insurance products. The ideal candidate will possess strong communication skills and a proactive approach to task accomplishments. Responsibilities: • Assist the customer with online transactions, • Input client notes following email and calls with client into CRM, • Nurture client relationships and build rapport with new clients, • Answer inbound service calls and make outbound service calls, • Consistent follow up on client calls, emails, inquires, requests, timely and accurately, • Assist customers with online applications and online payments, • Handle customer issues, • Complete sales transactions and processing of payments, • Practice customer focus, collaboration, and communication with team, • Performs additional duties as required and or requested Required Skills: • Excellent verbal and written communication, • Active listening, • Critical thinking, • Service orientation, • Negotiation, • Persuasion, • Bilingual (English & either Spanish and/or Portuguese), • Proficient in Microsoft Windows CDS Insurance Agency - 225 W Westfield Ave. Roselle Park, NJ 07204 Company DescriptionEstablished in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!Established in 1986 Costa Do Sol Travel Agency is a family owned and operated business. Our small office setting makes working here inviting while our 39+ years in the industry has allowed us to gain a firm understanding of the travel industry. Come earn money while helping people discover the world!