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Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days, • Salary Range | $45,000 - $49,000, • Career Growth Opportunities, • Culturally Diverse population Work Location: Holyoke, MA *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Family Partner works as part of a team directly with families who are receiving clinical services. Family Partners have lived experience because they were or still are a caregiver for a child with special needs, preferably mental health needs. Because of their experience, the Family Partner is able to work one on one with families who may be in a similar situation as they were. The Family Partner will mentor families and help them navigate the child serving systems and support them in trying to get services and follow a care plan. Duties and Responsibilities: • Provide education and support throughout the duration of treatment, attends care coordination meetings, and may assist the caregivers in articulating the youth's strengths, needs, and goals., • Educates caregivers about how to effectively navigate the child-serving systems and about the existence of informal/community resources available to them and facilitates the caregiver's access to these resources. This may include:, • Support the parent/caregiver/guardian in navigating the child-serving systems and processes, fostering empowerment, including linkages to peer/parent support and self-help groups., • Provide care coordination as clinically indicated through phone calls, in-person meetings, and/or virtual meetings with collaterals throughout their work with the youth and family, including making appropriate referrals and "warm hand offs" to follow-up providers, as indicated., • Identify community resources and development of natural supports for youth and family to support and sustain achievement of the youth's treatment goals and objectives., • Work closely within a multi-disciplinary team that includes a clinical team lead and counselor to provide support and interventions that teach the caregiver to navigate the child-serving system and empower them to do so on their own. Minimum Qualifications: • High school diploma or HISET and a minimum of two (2) years’ experience working with children/adolescents/transitioning youth., • Experience as a caregiver of youth with special needs, and preferably a youth with mental health issues., • Experience with children and youth, strength-based, family centered and child focused services., • Experience in navigating any of the child and family-serving systems and teaching family members who are involved with the child and family serving systems;, • Demonstrated ability to be innovative, creative, analytical and decisive in problem solving., • Demonstrated communications, administrative and organizational capabilities., • Ability to work effectively with diverse populations and community agencies: School Dept., DYS, Juvenile Court, etc., • Understanding/willingness to be part of a Program that supports youth and families 24 hours per day, 365 days a year., • Must have a driver’s license and availability of vehicle to support Program needs.

Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days, • Career Growth Opportunities, • Culturally Diverse population Work Location: Boston *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The clinical goal of this program is to provide youth under 21 and their parents/caregivers with the intensive short- term treatment needed to maintain the youth at home safely and to (re)connect them to ongoing outpatient and/or community-based services. The FIT service includes Intensive Family Therapy that may involve working with the entire family (or a subset of the family) to implement focused, structural, strategic, behavioral techniques or evidence-based interventions to enhance problem-solving, limit-setting, risk management/safety planning, communication, and skill-building to strengthen the family and to advance therapeutic goals to improve ineffective patterns of interaction. Duties and Responsibilities: • Working under the supervision of a clinician to support the implementation f oa treatment plan to assist the youth and the family in achieving the goals of the plan., • Will teach the youth to understand, direct, interpret, manage, and control feelings and emotional responses to situations and to assist the family to address the youth's emotional and mental health needs., • Phone contact and consultation are provided as part of the intervention., • Review/development of a risk management/safety plan in collaboration with the youth and parent/caregiver., • Provides or secures support and crisis/emergency services for the youth/family. This may be done through face-to-face contact, phone contact or by text., • The FIT Counselor must inform the Provider Agency of all emergencies or critical incidents., • Collaborates with agencies involved to meet the youth and the family’s needs. Will contact these key people by telephone frequently, invite them to Care Planning Team meetings., • Requirement to keep current on all Agency, Government and Funding trainings and health requirements (OSHA, Sexual Harassment, etc), • Completes all the necessary paperwork in a strength-based manner per Agency requirements, (i.e. court letters, change of placement forms, Referrals, ICP, Progress Notes, evaluation instruments, consent forms, etc.), • Must have a Bachelor’s degree in a human service field (including but not restricted to counseling, family therapy, social work, psychology, etc.) from an accredited college/university., • Must have experience in family therapy and working with youth and families., • Experience navigating any of the child/family-serving systems and advocating for family members who are involved in the behavioral health system, • Demonstrated ability to be innovative, creative, analytical and decisive in problem solving., • Demonstrated communications, administrative and organizational capabilities., • Ability to work effectively with diverse populations and community agencies: School Dept., DYS, Juvenile Court, etc., • Understanding/willingness to be part of a Program that supports youth and families 24 hours per day, 365 days a year.

Title: Nutrition Aide (UMass Extension EFNEP Nutrition Education Aide, Springfield Office) Executive Area: Academic Affairs College/School/MBU: College of Natural Sciences Department: UMass Extension Work Location: Springfield Schedule: Full Time Work Arrangement: Hybrid Job Summary The EFNEP Nutrition Education Aide delivers public education for UMass Extension Nutrition Education Program to improve healthy food and lifestyle choices among at-risk, limited resource families and individuals encompassing all age groups in various locations throughout the Western Region of Massachusetts with the main office location located in Springfield, MA. This includes presenting a series of 8 to 10 lessons that focus on general nutrition, food preparation, food safety and food budgeting using approved curriculum materials in a variety of community settings. Recruitment of participants is also included as part of the workday. The individual will collect and manage participant data regarding knowledge, skills, attitudes, and behaviors; ensuring confidentiality at all times. Essential Functions Responsible for meeting or exceeding participant number goals through teaching and recruitment. Travels and teaches food and nutrition related subject matter to at-risk, low-income adults, youth, and/or families. Utilizes existing and approved program materials, lesson plans, and educational framework to teach adult and youth participants in the Nutrition Education Program. Teaches lessons in a variety of community settings throughout the program region, including: homeless shelters and other high-risk environments, job training programs, pregnant and parenting teen programs, schools, out-of-school-time youth programs, preschools, and others as assigned. Presents food demonstrations and/or nutrition information at community-based activities, such as regional farmers' markets, food pantries, schools, and other locations as assigned. Recruits and graduates adult and youth participants for the Nutrition Education Program. Maintains confidentiality of information, participant information, and data collected. Responds to participant needs related to food security/access and other health/safety issues by referring participants to community services and agencies. Maintains a working knowledge of community services available in the local community. Collaborates with community agencies that serve the NEP program audience. Connects these partners with other Extension program resources. Serves as a resource on EFNEP programs and food and nutrition-related subjects and responds to inquiries. Participates in design of program delivery methods with the state-wide EFNEP educator team through feedback and annual meetings. Maintains and increases personal and professional competence through participation in in-service training, professional activities, and continuing education. With the assistance of the project leader, prepares and implements a personalized professional development plan. Represents UMass Extension before the public, community leaders, government officials, UMass, or other land grant universities as part of program delivery. Supports the promotion of the program(s) through various media channels and in-person events. Uses required computer applications for tracking, recording, and reporting nutrition education activities and program outcomes. Completes and maintains required records and reports for all activities promptly and accurately. Data collection includes evaluation measures, enrollment and exit data for all participants and maintaining records of class participants. Communicates program evaluation results with partners (summary of data, how program went, photos). Work actively to ensure that all programs are conducted in compliance with federal, state and University Affirmative Action policies. Other Functions Perform other related duties as assigned. Work collaboratively and effectively to promote teamwork, equality and inclusiveness. Work in partnership with colleagues within the CNS community and across the campus to support the Dean's strategic priorities. Perform other duties as assigned in support of the mission and goals of the College of Natural Sciences. Minimum Qualifications High School Diploma/GED plus two (2) years of relevant work or volunteer experience; or an associate's degree and one (1) year of relevant work/volunteer experience. Competent level of oral communication and presentation skills. Basic knowledge of food preparation skills and nutritional needs. Comfortable purchasing and preparing food. Possess effective problem-solving skills. Ability to keep information confidential. Ability to work in economically disadvantaged areas and with at-risk populations. Ability to establish rapport with people from different ethnic, cultural and or economic backgrounds. Ability to perform simple numerical computations accurately, to prepare reports, and maintain accurate records. Ability to read, write, and comprehend the English language and ability to follow written and oral instructions. Experience with computers, including Microsoft Suite, Google Suite, and working knowledge of virtual meeting software such as Zoom. Ability to prepare and use electronic calendar tools for scheduling purposes. Successful completion of Criminal Offender Record Information (CORI) background check. Possession of a current and valid Driver's License to meet travel requirements associated with the position OR Access to private transportation to transport self to reach program and training sites. Must be able to meet travel requirements associated with the position. Ability to work flexible hours which may include evenings and/or weekends, as appropriate. Preferred Qualifications Bi/Multi-lingual - English with Spanish, Haitian Creole, or Portuguese. Experience working with the NEP program audience (limited resource participants/communities). Familiarity with the community in which the work will take place. Additional Details At UMass Amherst and in CNS, we strive to be a community where every individual feels a sense of belonging, where every individual is included, and where every individual is valued. These values and goals are reflected in the College of Natural Sciences' Inclusive Excellence framework and in the UMass Amherst's For the Common Good: 2024-2034 Strategic Plan. Working Conditions Work is performed in a standard office or indoor university environment and involves minimal physical exertion. Work Schedule and Work Arrangement M-F; 8:30am-5:00p This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee's work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the University Staff Association, it is subject to the terms and conditions of the University Staff Association collective bargaining agreement. Salary Information Pay Grade: USA/MTA Grade 11 Special Instructions for Applicants Along with the application, please submit a resume and cover letter. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.

You will create and evaluate Portuguese/English prompts and responses, ensuring scientific precision while maintaining clear, natural Portuguese phrasing consistent with academic conventions in Brazil or Portugal, and alignment with English where needed. Job Details ### Design and Optimize STEM-

Job Details** ### Multilingual Prompt Design & Optimization: Create detailed prompts in Portuguese and/or English with multiple constraints and instructions, ensuring natural phrasing and real-world relevance for Portuguese-speaking users in Portugal and Brazil contexts. Benchmarking & Quali

Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days, • Career Growth Opportunities, • Culturally Diverse population, • Clinical Licensing Support Job Title: Outreach Coordinator | Highway To Hope Work Location: Holyoke *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Peer Outreach Coordinator is responsible for on-going community outreach and advocacy at an active recovery support center; that develops and maintains peer- to- peer support services and activities provided for and people in recovery from substance use. The recovery Support center is encompassed in peer governance and uses the peer participatory process to create a safe, inclusive environment to promote ongoing growth and long term recovery. Duties and Responsibilities: • Identifying and networking with recovery oriented community organizations, • Manages peer outreach at community activities, • Responsible for developing educational and informational presentations on Recovery Support Center benefits, • Assists with gathering required data for reports, • High School or General Education Diploma, • Knowledge in the field of substance abuse, good verbal and written communication skills., • Preferred to be in recovery for a period of no less than 2 years., • Be familiar with the local recovery community, • Valid driver’s license and dependable transportation required.

Job DescriptionDescription: Qualifications for this position: Professional Characteristics • The registered nurse must be fully licensed by the Massachusetts Board of Registration in Nursing, • The registered nurse must have at least two years' recent experience in the direct care of the elderly or disabled adults, • Demonstrate the ability to work both independently and within a team setting, • Able to meet timelines for submission of all assigned duties and tasks, • Must possess a valid Massachusetts driver's license and meet the company's driver insurance standards and maintain a safe driving record Must have an acceptable CORI (criminal record assessment) Personal Characteristics • Professional oral and writing skills necessary for developing and implementing care plans and notes, • Proficient working knowledge and experience using MS Word, MS Excel, and Office 365, • Must have excellent work habits, • Self-motivation, organized and flexible, • Commitment to improve care in underserved populations, • Collaborative work style; relationship building; entails meeting directly with members, their families and providers in home and office settings, • High level of accountability, • Must have a reliable vehicle to travel throughout the program's geographic areas Ability to speak multiple languages preferred [i.e. Spanish, Portuguese, Creole, Vietnamese) Essential Job Function: The responsibilities of the registered nurse include: 1. complete and sign the designated screening tool as required under 130 CMR 408.416(C) for MassHealth payment;, 2. complete the MDS-HC or CDS and other nursing assessments and coordinate all other applicable clinical assessments;, 3. develop and review on an ongoing basis each member's AFC plan of care;, 4. select, train, evaluate, and supervise AFC caregivers in conjunction with the care manager;, 5. review the physician summary;, 6. monitor the health status of all members to ensure that all needed AFC is properly delivered;, 7. report changes in the health status of any member to the member's physician;, 8. periodically review AFC caregiver logs;, 9. conduct on-site visits with each member at the qualified setting bimonthly (alternating with the bimonthly visit by the care manager) for Level I, and monthly or more often as the member's condition warrants for Level II;, 10. complete a nursing progress note corresponding with each on-site visit or encounter, or more often as the member's condition warrants;, 11. submit a semiannual health-status report to the member's primary care physician;, 12. plan for and implement discharges from the AFC program;, 13. conduct an orientation for each AFC caregiver before the AFC caregiver begins personal care; and

Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days, • Career Growth Opportunities, • Culturally Diverse population, • Clinical Licensing Support Job Title: Clinician - Master's (Intakes ONLY) Work Location: Springfield, MA *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Behavioral Health Clinician will work in the Outpatient Clinic in a team model setting and will establish open communication, support, and accountability among workers and consumers. S/he is accountable to the Clinical Supervisor, who is responsible for providing supervision and training. The Clinician is one who actively promotes the philosophy of the Outpatient Clinics and maintains a high level of commitment to the program. The Clinician provides services on site. The main roll will be to complete comprehensive assessments and treatment plans for groups referrals. The Intake clinician also complete midterm evaluation and final evaluation after completing the groups. Duties and Responsibilities: • Complete social clinical assessments of clients for diagnostic treatment and referral purposes., • Develop treatment plans, • Assist in the placement of clients in appropriate services as needed (i.e., employment and rehabilitation, job training, etc.), • Participate in meetings with the clinical supervisor regarding case work, diagnosis treatment, and other direct or supportive services., • Provide midterm and final evaluations for the groups progress., • Participate in scheduled supervision with the Clinical Supervisor., • MSW, MA, or M.Ed in social work, psychology, counseling or related field required., • Must be licensed or license eligible for one of the following: LMHC, LMFT, LADCI, LICSW, or LCSW., • Must have mental health or substance use treatment experience, strong communication (written and verbal) and customer service skills, and excellent organizational skills., • Must have valid driver’s license and meet Agency requirements for driving history records., • Bilingual in Spanish and/or Portuguese and/or Cape Verdean Creole, and English-Required

Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days Additional Benefits: • Career Growth Opportunities, • Culturally Diverse population Work Location: Springfield, Ma. *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Gandara Center is looking for a Community Outreach Coordinator to conduct outreach within the recovery community and support the members in recovery from substance abuse in a Peer-to-Peer Support model. Duties and Responsibilities: • Oversee all the recreational activities at Stairway to Recovery and other recovery-oriented social activities., • Provide direction and support to volunteer members that are directly supervised by the Volunteer Coordinator., • Provide information and referrals to assist members with needed services., • Work closely with Stairway to Recovery staff to connect recovery community members with volunteer programs., • Conduct outreach to individuals within the recovery community, via recovery programs; jails, prisons, support networks and by attending networking events., • Enhance community awareness through media outreach and by attending community events with Stairway to Recovery information packets., • Keep all required documentation up to date., • Participate in an on-going collaboration with other programs providing educational, employment and medical support to people in recovery., • Participate in workshops/trainings related to wellness and recovery engagement., • Participate in coalition around south shore that works for people in recovery., • Participate in data collection for reporting and evaluation purposes., • Participate in monthly supervision with Program Director., • Be able to work flexible hours including weekends, nights and holidays., • Knowledge in the field of substance abuse, good verbal and written communication skills., • Preferred to be in recovery for a period of no less than 2 years., • Be familiar with the local recovery community, Hyannis area., • Valid driver’s license and dependable transportation required.

Job Description Why Work for Gandara: Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today! Benefits: • Retirement Plan 403(b), • Health, Dental, Vision, Pet and Life Insurance, • Paid vacations, • Paid holidays, • 8 discretionary days, • Career Growth Opportunities, • Culturally Diverse population Work Location: Holyoke *Bilingual Candidates Encouraged to Apply *EOE M/F/D/V *Union/Non-Union Job Summary: The Family-based Intensive Treatment (FIT) Program provides intensive short-term (on average, 4 to 6 months) in-home, community-based treatment to an identified youth and their family. The focus of FIT is to ameliorate the youth’s mental health issues and strengthen the family structures and supports, with the goal of safety transitioning the youth in to a less-intensive, community-based treatment. To do so, at risk youth and their families are provided medically necessary intensive family therapy and robust care coordination. The clinical goal of this program is to provide youth under 21 and their parents/caregivers with the intensive short- term treatment needed to maintain the youth at home safely and to (re)connect them to ongoing outpatient and/or community-based services. Duties and Responsibilities: • Provide psychotherapy and support to children, adults, group and families (in person and via telehealth), • Complete comprehensive assessments, risk assessments, individualized treatment plans and progress notes in an electronic medical record, • Utilize evidenced based practices and screening tools, • Coordinate care with community-based organizations and provide referrals as needed, • Maintain 28 billable hours a week, • Participate in individual and group supervision, • Attend trainings to expand knowledge and professional growth, • Attend staff meetings and other required meetings, • Promote and integrate the agency mission, values and philosophy, • MSW, MA, or M.Ed in social work, psychology, counseling or related field required., • Must be licensed or license eligible for one of the following: LMHC, LMFT, LADCI, LICSW, or LCSW., • Must have mental health or substance use treatment experience, strong communication (written and verbal) and customer service skills, and excellent organizational skills., • Must have valid driver’s license and meet Agency requirements for driving history records., • Bilingual in Spanish and/or Portuguese and/or Cape Verdean Creole, and English-Required

Job Description Save lives, from the workplace to anyplace. The National Safety Council is America’s leading safety advocate. We enable people to put everyday strategies in place to solve problems — at work. As a non-profit, our focus is on eliminating the leading causes of preventable death and injury. More specifically, NSC is focused on: • Workplace Safety, • Roadway Security Position Highlights: Our part-time instructors support our mission by teaching adult and teen-focused classroom courses about the importance of safe driving. Classes are conducted weekends, weekdays, and in the evening. Depending on the curriculum being taught, classes can range from four to eight hours of instruction time. Part-time instructors are able to choose their own schedule and teach as much or as little as they want. As a Part-Time Instructor you'll teach life-saving Driver Safety Course curriculum to a variety of motorists including those that may be state or court required to attend a mandatory driver retraining program. Full instructor certification training and materials are provided to qualified candidates. We’re Looking for Someone with: * Experience in public speaking with the ability to lead effective classroom discussions, and to be able to handle a diverse group of students. * A background in sociology, psychology, counseling, or education * Personal email address required for e-communication with our Instructor Portal & DDC Information Highway. * The ability to deal with unexpected difficulties such as equipment failures, facility issues, individuals with learning or behavioral difficulties, and/or disruptions to class. * Bilingual in English & Portuguese * Weekend availability preferred * Pay rate starts at $37/hr Continuous Recruitment Notice The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor. NSC is an equal opportunity employer. Powered by JazzHR pdkLN5nF4C

Job Description We pride ourselves on producing the highest quality baked goods and customer service in the area. As a part of our staff here at Ludlow Central Bakery, you will utilize your customer service skills as you work the front of the bakery, taking custom orders and selling premade goods. Job Responsibilities: • You will accurately and efficiently perform both cash and card transactions using our POS system., • You will perform daily cleaning tasks, which may include but are not limited to, sanitizing common surfaces regularly and washing dishes., • You will retain knowledge of store products and opening/closing procedures., • You will accurately answer customer questions both over the phone and in person., • Previous experience in sales, customer service, or other related fields (at least one (1) year preferred), • Ability to thrive in a fast-paced environment, • Ability to build rapport with customers, • Excellent written and verbal communication skills, • Strong negotiation skills, • Able to stand and move around the store for long periods of time, and lift up to 25 pounds Essential Functions/Skills: • Possess the ability to perform basic math skills (add, subtract, multiply, divide. May use a calculator)., • Possess Verbal, written, and telephone skills to answer customer questions and take orders. Training: • PAID training is provided on the job.Company DescriptionLudlow Central Bakery is a small, family-owned business. For over 40 years, we have been providing quality Portuguese-American baked goods to our customers here in Ludlow and in surrounding areas.Ludlow Central Bakery is a small, family-owned business. For over 40 years, we have been providing quality Portuguese-American baked goods to our customers here in Ludlow and in surrounding areas.

Job DescriptionDescription: Direct Hire Are you ready to make an impact with your customer service skills and contribute to a dynamic team environment? We are actively seeking a talented individual who embodies positivity, patience, and resilience to join our client's team in delivering outstanding service and support to their valued customers. Qualifications: • Education: A high school diploma or equivalent is required. Inbound external customer service training preferred., • Experience: 1 to 3 years of inbound external customer service experience interfacing/triage with customers; billing and accounts receivable experience is a plus., • Certifications: None required; customer service certifications preferred. Key Responsibilities: • Answer inbound customer telephone calls with professionalism., • Manage account information and schedule follow-ups efficiently., • Assist with routine tasks and correspondence, maintaining proficient computer skills., • Set up new accounts, create work orders, and send timely invoices and statements., • Provide exceptional customer service in person and over the phone, handling payments accurately., • Support office operations and performance metrics; ensure supplies are ordered as needed., • Assist with billing and fuel assistance programs, and tackle other tasks as required., • Communicate customer concerns directly to management and ensure timely resolutions. Pay: $45,000.00 - $50,000.00 per year Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • 8 hour shift, • Monday to Friday Requirements: Essential Skills: • Computer Proficiency: Must be skilled in Microsoft Office (Word, Excel, Email)., • Customer Service Excellence: Deliver patience and positivity, turning external customer conversations around to ensure continued customer loyalty., • Active Listening & Empathy: Listen intently, acknowledge inbound customer concerns, and express empathy to understand and address issues effectively., • Patience: Navigate delays or difficulties with self-awareness to maintain a pleasant interaction and environment., • Collaboration: Work effectively across the team to achieve shared goals., • Resilience: Bounce back from setbacks, maintaining poise and positivity., • Problem-Solving: Resourcefully devise solutions that balance customer needs and team effort., • Smartphone Utilization: Text group messages as needed and appropriate., • Time Management: Prioritize daily tasks alongside customer interactions. Preferred Skills: • Knowledge or certifications in Word, QuickBooks, and/or Ignite software., • Regularly talk and listen; frequently stand, walk, sit, and reach., • Stand up to 2 hours and sit for 8 hours a day; occasionally lift up to 20 pounds., • Specific vision requirements include seeing at close range.