alchemy. is a NYC-born lifestyle brand offering jewelry, fragrance, apparel, and candles designed for the modern traveler. With our flagship airport shop at JFK Terminal 8, we bring a curated selection of small-batch and elevated essentials to an international audience. We are seeking a Retail Assistant to join our team. The ideal candidate is detail-oriented, dependable, and thrives in a fast-paced retail environment. This role requires strong retail experience, administrative or assistant-level support skills, and the ability to deliver boutique-level customer service to a global audience. Applicants without relevant experience will not be considered. Responsibilities • Deliver exceptional, boutique-level customer service, creating a welcoming and personalized shopping experience for each traveler., • Consistently meet and exceed daily and weekly sales goals, contributing to overall store performance., • Proactively upsell shipping services for customers who wish to send purchases directly from the terminal., • Encourage customers to follow alchemy. on Instagram and explore our e-commerce site, helping to grow the brand’s digital community and online sales., • Support the store manager with daily operations, including opening/closing procedures, merchandising, and maintaining visual standards., • Monitor and restock inventory, ensuring shelves are organized and displays are polished at all times., • Assist with administrative and reporting tasks, such as sales tracking, daily/weekly reporting, and scheduling support., • Handle all operational and customer information with the utmost confidentiality and discretion., • Anticipate needs and provide seamless support to management during shifts., • Maintain compliance with JFK/Port Authority guidelines for airport retail operations. Qualifications • Previous retail experience is required. Applications without retail experience will not be considered., • Assistant or administrative experience with proven organizational and multitasking skills., • Demonstrated success in achieving and exceeding sales goals., • Strong ability to provide boutique or luxury-level customer service in a professional, polished manner., • Excellent communication and interpersonal skills; able to connect with a diverse international customer base., • Strong adaptability, problem-solving, and attention to detail in a fast-paced setting., • Dependable, punctual, and professional in appearance and demeanor., • Ability to maintain confidentiality while handling sensitive operational and business information., • Comfortable working independently while also being a collaborative team player., • Must be eligible to work in the United States and able to pass all TSA/Port Authority background checks and security clearance requirements.
At CCA, we are committed to fair transparent pay, and we strive to provide competitive market-informed compensation. The successful candidate's salary is determined by the combination of knowledge, skills, competencies, experience and geography. Our goal is to continue to make CCA one of the most desirable nonprofit places at which to work, and in part, recognize the importance of work-life balance. Position Summary: Job Summary: The Receptionist greets all CCA participants, visitors, vendors and staff, handles appointment scheduling, check-ins, payments and helps participants navigate CCA’s office. The receptionist provides general office support to all programs within the 25 Chapel Street office with a variety of clerical activities and related tasks like answering incoming calls, directing calls to appropriate staff, mail distribution, and similar clerical duties as assigned. Direct Supervisor: Manager of Operation and Human Resources Responsibilities: Greet staff, visitors, vendors and participants, checking participants in for appointments per front desk established procedure, and providing all visitors/vendors an attestation form with HIPAA Confidentiality Statement. Assist participants in scheduling and rescheduling appointments and provide reminders of upcoming appointments. Answer telephone calls, routing calls to the appropriate person. Facilitate participant referrals and admissions by collecting information via telephone or in- person. Update participant demographic information in the electronic health record information. Collect and reconcile payments from participants, where applicable following established procedures. Be a point of contact for participant and visitor questions, providing answers directly or directing them to the right resource. Provide Metrocards to eligible participants. Provide coverage for other clerical duties as needed. Participate in staff meetings, supervisory meetings, and training. Identify and report opportunities to improve the quality of care, staff effectiveness, and participant satisfaction. Word process reports, memoranda and correspondence. Purchases Orders for medical and office supplies. Create IDs and replacement IDs Reminding participants when their insurance expires. Conduct timely reviews of staff credentials in Streamline Verify to ensure proper credentialing verification Manage the Public Transport Automated Reimbursement (PTAR) process, submitting required reports and addressing issues. Run Central Registry Report Add and Discharge participants. Medical Dispensing Report from eCR once per week every week. Assist with Insurance Verification Supervise reception area. Maintain a clean, welcoming and comfortable environment. Receiving and sorting daily mail and packages. Uploading photo to EHR Member of CCA Office Safety Committee. Perform data entry or other administrative tasks as assigned. Qualifications: High School Diploma or GED Associate's/Bachelor's degree. (Related experience will be considered in lieu college degree) 3+ years of experience in a front desk / receptionist role required. Experience with Electronic Health Records preferred. Commitment to and experience in working with adults with diverse cultural backgrounds who are involved, or at risk of involvement, with the criminal/juvenile justice system, HIV/ AIDS, or substance abuse. Exemplary customer service skills. Strong organizational and attention to detail skills Computer Skills required Bilingual in English and Spanish preferred. Experience in a receptionist role of a busy healthcare clinic is desired. ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME. 12 paid holidays per year 20 days of earned time off (ETO) for full-time staff, with the ability to use it after 90-days of employment. Time off is earned starting on your first day. 7 days of paid sick time 100% paid family leave 3% retirement contribution regardless of employee contribution, applicable to salary after the 1st 6 months of employment Public Service Loan Forgiveness (PSLF) Program