Jamaica
Job Description Baggage Services Agent/Ramp - PT Time Department: Baggage Services Office Reports to: Baggage Services Manager Location: JFK, New York At Pacific Atlantic Handling, we value people that are passionate about providing excellent customer service. Our employees thrive in being part of a team who creates and cultivates professionalism in the workplace. Our focus of expertise is Passenger Service, Operations, Load control, Ramp & Turn-Around Coordinator, Ticket & Sales, Baggage - Lost & Found. Responsibilities: • Receiving calls from passengers, customer airlines, handling agents, courier services., • Handling passenger calls in respect of delayed, damaged or pilferage reports or lost property items., • Updating or amendment of World Tracer files for passengers / customers and ensuring files are up to date with., • Processing baggage for re-flight or delivery., • Communicating and sending tracer messages to relevant Airports to trace passenger baggage., • Regular monitoring of World Tracer action files., • Be enthusiastic about offering assistance where needed in all areas of passenger services, • Adhere to PAHS uniform guidelines and codes of conduct., • Work in a team environment. Requirements: • Strong communication and interpersonal skills., • High School Diploma or Equivalent., • Must be at least 18 Year of age., • Previous airline/aviation operational knowledge preferred., • Capable of lifting 70 lbs. comfortably., • Must be available and flexible to work variable shifts including weekends and holidays., • Must be able to stand for long periods of time at the baggage counter area., • Must be able to speak, read and write in English proficiently., • Must have strong verbal and written communication skills., • Must be able to pass all pre-employment medical., • Must pass random drug test., • Must pass a 10-year background check as required by US Customs. Benefits: • $21.25 an hour to start, • $5.55 an hour HTA (Medical Supplement) or Employer Sponsored Medical, Dental, Vision & Life, • Accrued PTO PM Shifts